Superprof UK (superprof.co.uk) has a 2.4 out of 5 rating on OK.one, based on 168 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth interface and the straightforward process for connecting students with knowledgeable tutors. Many people highlight that it provides a reliable way to build a teaching business or find great educational support quickly.
Some reviewers were not happy with the unexpected subscription fees and unclear recurring payment terms charged automatically. A few other people also felt that poor communication, disorganized scheduling, and technical website problems hindered their overall satisfaction. Additionally, some customers noted difficulties in getting support or refunds when problems with bookings arose.
Auto-generated from all reviews of this business. For reference only.
Superprof is a scam. Firstly they sneakily charge you £39 just to message a tutor...which was not clear at all. £39 for a message!!! This charge then becomes a monthly charge...which they don't tell you...its all so sneaky and hidden.
Then there are scam profiles on superprof. People using fake photos and information to reel you in but being a completely different person with totally different services! Do yourself a favour, save your money and find an alternative learning method!
Reply from Superprof UK2026-05-25
Hello,
Thank you for taking the time to share your feedback here.
The Student Pass is a monthly subscription of £39 and it allows you to contact as many tutors as you like for a period of 30 days. You will then need to pay the tutor rate separately.
With an active Student Pass you can contact an unlimited number of tutors until you find the perfect fit. All of these details are set out in our terms of use, the payment page where you entered your details and across our site.
That said, if you've not been able to organise lessons with a tutor due to fault on their part, then we would welcome the chance to look into that for you.
Please do get back in touch in case you feel that our team can offer any assistance with this.
Kind regards,
Superprof
39£ monthly recurring subscription fee without having even met the coach.
Complete scam.
Avoid my friends
Reply from Superprof UK2026-05-25
Hello,
We're really sorry to hear about your experience.
If a tutor confirmed the lesson but then failed to follow through with scheduling or responding, that’s certainly not the kind of interaction we want on our platform.
Please email us at [email protected] with more details about what happened, and we’ll be happy to look into it for you and take any necessary action.
Thanks for bringing this to our attention.
Regards,
Superprof
I abandoned my "free" trial tutorial; the tutor was helpful, but we wern't getting anywhere after @15 minutes.
I was charged £39 straight away, scammed, but I gave up on trying to recover it.
A month later, a further £39 has come out of my bank account.
I have chased this up, and successfully cancelled a subscription I didn't know I'd been signed into.
My bank is advising me on further action, I am waitng to hear from Superprof about this.
Feeling stuck in this and duped.
AVOID at all costs.
Reply from Superprof UK2026-05-25
Hello,
Thank you for taking the time to share your review with us.
We're disappointed to learn of your frustration, and want to assure you that your feedback has been taken on board.
To connect with tutors and enquire about lessons on our platform, you first need to have a Student Pass subscription. This is the £39 fee you mentioned. The Student Pass is separate from a tutor’s hourly rate and does not cover the cost of lessons themselves. Once you have found a tutor, you pay that tutor directly at their advertised rate.
The Student Pass is a monthly subscription that renews automatically. However, if you only need it for one month or to reach out to a specific tutor, you are free to cancel once your request has been accepted. You will still have the remainder of the month to contact other tutors if you wish, and even after the subscription period ends you can continue booking lessons with any tutors you have already connected with.
If you have any further questions, please do not hesitate to get back in touch with our Customer Care team at [email protected].
Regards,
Superprof
I paid for the monthly Superprof pass and then had to pay separately for the tutor on top, which already makes it feel quite expensive for what you actually get. Unfortunately, in my case, I paid for a whole month and didn’t receive a single proper tuition lesson because the tutor was extremely poorly organised and communication was almost nonexistent.
We had clearly agreed a structure around an exam deadline she was fully aware of and had accepted, but there was no consistency, no reliability, and very little accountability. What surprised me most is that there doesn’t seem to be much quality control or oversight from Superprof when things go wrong like this.
I raised the issue with the platform and never really got a meaningful update or outcome on how they would stop similar situations happening to other students. For a service where you are paying a subscription just to access tutors, I think there should be far more protection and monitoring of tutor standards.
Honestly, I found it much better value just finding a face-to-face tutor locally where you can actually build trust and know the person is committed. I’ve since deleted my account and would use another site in future.
Reply from Superprof UK2026-05-25
Hello,
Thanks for getting in touch.
We're disappointed to learn of the experience you've reported here and we want you to know how seriously we take these concerns.
If you have not already done so and would like to contact us directly, [email protected], we would be happy to discuss your experience further.
Regards,
Superprof
Superprof has put me in touch with a bunch of new students and really broadened the kind of people I teach. Not just kids but adult beginner and intermediate musicians. I'm now moving towards making private lessons my full-time job and am very grateful for the service.
I STAND BY WHAT I WROTE - THE PLATFORM TOOK THE PAYMENT, AND THEY KNOW THEIR PROFESSOR DID NOT DO THE WORK, YET THEY WILL NOT REFUND THE £ 40- AWFUL PLATFORM! Do not use this platform! There is no customer service once you are charged for classes that do not take place! The "professor" booked a 2 hour class with me, he never showed up on line. I immediately wrote to SuperProf - during the time I was to be in a class with one of their tutors - and the website Superprof said "not our issue" and they will not communicate further. The "professor" says that Superprof has now advised him he does not owe me a refund. Complete thieves! I paid £40 for a class that never took place - I would like my money back!
Reply from Superprof UK2026-05-25
Hi Laurie,
Thank you for your review.
We're sorry to learn that you feel this way. However, as our team had advised in this case, the lesson that you contacted us about had been arranged between you and your tutor and paid for off- platform, meaning that our team could only offer limited assistance.
It's for that reason that we respectfully insisted that you needed to take this up with your tutor directly, as we are unable to refund a transaction that we were not a party to.
Thank you for your understanding on this.
Regards,
Superprof
£39 to find a tutor! And then automatically signed up for monthly renewals! Most tutors cannot afford to offer a free trial lesson which means the cost, say on average £55, becomes a whopping £94!
Most of the reviews are from the tutors not the clients.
It is a rip-off, this service could be offered at a fraction of the price, try Chat GPT first!
Reply from Superprof UK2026-05-25
Hello Julia,
Thanks for sharing your comments with us here.
To contact members of our tutor community, you first needed to have an active Student Pass subscription, for which a £39 fee is payable. We make it clear that it's an rolling subscription in all of the terms of use and in email correspondence sent to you.
Many members of our tutor community do offer their first lesson free, which is a condition of them using our site to advertise their service on the platform.
If, however, a tutor accepts your lesson request but is then not able to offer arrangements for a class to take place, or refuses to provide the first lesson free if they're required to, then we agree that we needed to look into that for you.
It sounds like you've already been in touch with our team, but if we can offer any further assistance, please do get back in touch ([email protected]).
Regards,
Superprof
Using it for the first time hasn’t been a good experience, picked a tutor, money has been taken from my bank account, tutor declined as was not available, contacted SP tram ( AI ) to get money back, AI told me to go to messages to cancel… no way to cancel, told AI couldn’t cancel and AI told me the team would contact me, next thing I’ve got a message telling me that another tutor has accepted my request for their services lol, I hadn’t requested anything further, messaged the tutor to tell him I hadn’t requested his services and that presumably the AI or one of their team had done it on my behalf… I then emailed SP directly and got an auto response that they will be in touch… all that has happened since is further email suggestions of other tutors.. not impressed.
Reply from Superprof UK2026-05-25
Hello,
Thank you for sharing your review here.
To access our platform and connect with tutors, a Student Pass subscription is needed, which costs £39 per month. As detailed on the payment page you passed through when signing up, this subscription grants you full access to our platform, including the ability to contact unlimited tutors and access their contact details.
If you have not been able to organise a first lesson with any of the tutors you reached out to, we would welcome the opportunity to discuss your experience with you.
If you would like to discuss this further with our customer support team again, please don't hesitate to contact us at [email protected].
Kind regards,
Superprof
Ramandeep Kaur teaching Punjabi from India (+918708664517) scams people using the SuperProf platform. She asked me to make upfront payment for ten lessons and then did not turn up. I paid for a service I did not receive. I’ve asked for a refund but she is refusing to send payment. Be wary!
Reply from Superprof UK2026-05-25
Hi Henna,
Thanks for bringing this to our attention here, we're concerned to hear about your experience.
If you have not already done so, please can you contact our Support Team- [email protected] so that we can look into this for you.
We look forward to hearing from you.
Kind Regards,
Superprof
Stay away. They said money wont be taken until a tutor accepting you. Someone accept it, Superprof took the money but then suddenly messages all disappear, can't contact her again. Send email to superprof. 2 days didn't get any respond. Email other tutor, notification said he accept but nothing else happened. It said waiting for respond till the next day. Contact another more more weird. I cut my lost before lost more money.
Reply from Superprof UK2026-05-25
Hello,
Thank you for your review.
We're very sorry to hear of the difficulties you've experienced and reported here. If you have not already done so, would you please contact our team, [email protected], so that we can look into this for you urgently.
Please rest assured that our team will work with you to try and find a suitable solution to this as quickly as possible for you.
Kind regards,
Superprof
I would not recommend using Superprof for a number of reasons. I went through the tutors that had a profile for face to face tutoring bug they then said they didn’t. I arranged an online uk tutor who dropped out at no notice and got a guy in India. He was very good and I booked 4 hours. However, I then got charged £39 by Superprof for a 2nd month that I didn’t want. They wouldn’t refund it. Then two days later charged another £76 by Wiingy for tutoring I had not asked for. Try to get a refund for this. After various time consuming complaints from myself I did receive a refund from both Superprof and Wiingy. I have now cancelled my accounts.
Reply from Superprof UK2026-05-25
Hello Gary,
Thank you for taking the time to share your feedback with us.
We'd like to clarify that our Student Pass service is designed to provide users with unlimited access to contact multiple tutors, increasing the likelihood of finding a suitable match. The fee for the pass is £39.
Tutors indicate their availability to teach by accepting a student's lesson request, so we regret that you encountered difficulties in securing a tutor and finalising lessons.
Our support team is available by email at [email protected] to assist in this situation and help you find an alternative solution.
We look forward to being able to investigate this matter for you.
Regards,
The Superprof Team
Very misleading experience. I signed up believing I was paying to arrange tutoring lessons, only to discover I was being charged a £39 “Student Pass” fee simply for contacting tutors — even though no lessons were booked or taken.
The way this charge was presented during sign-up was not clear at all. Had it been obvious that the fee was non-refundable regardless of whether lessons happened, I would never have proceeded.
Customer service repeatedly copied and pasted the same responses instead of genuinely addressing the concern that the payment terms were unclear. They refused any goodwill refund despite no tutoring ever taking place.
In my opinion, the sign-up flow is designed in a way that many users could easily misunderstand.
Reply from Superprof UK2026-05-25
Hello Zoe,
We appreciate you taking the time to share your feedback with us.
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details.
It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days.
We make the information clear on our payment page that the Student Pass is a monthly subscription. We also send you a confirmation email and reminder email before your Student Pass is set to renew.
If you would like to discuss this further with our customer support team, please don't hesitate to contact us at [email protected].
Kind regards,
Superprof
I subscribed, believing that I would be charged if I found a tutor and had a lesson. I did not find a tutor, and was charged 2 x £39 before I realised what an utter scam it is. Thank God I realised before they took more money from me, for doing nothing more than providing me with contact details that didn't lead to anything.
Reply from Superprof UK2026-05-13
Hello,
Thanks for taking the time to share your review.
Superprof exists to help students find their ideal tutors. For this service, we do charge a fee of £39 for the Student Pass. We make it clear on our payment page that the pass enables you to contact unlimited tutors in all subjects.
With the Student Pass, you're able to create a targeted search through our database of some of the best tutors in your area, as well as across our global platform, to find the perfect tutor for your learning needs.
The Student Pass allows you to safely communicate with your tutors and securely pay for lessons via the platform. Even after you unsubscribe from the Student Pass you can continue using these features with the tutors that you've already connected with.
In the event that the tutor does not have availability to offer a class, having first accepted a request, then it's our team's job to work with you to find a solution to that.
If you've not already contacted us, please feel free to do so ([email protected]) and we will be able to look into this for you.
Kind regards,
Superprof
I am appalled by the absolute abhorrent dark patterns used to secure "Student Pass" renewal fees. While paying TOP DOLLAR for a tutors time, I realised months later I was also paying £39 per month for some nonsense subscription for an "unlimoted contact to all tutors". They have be SO SNEAKY about this, only showing lesson payments in the "Payment History" section, but hiding the subscription payments in a obscurely titled "Receipts" section and hidden notification subject "😎 Already X months with Superprof" being there way of telling you "You just paid for another month sucker. I cannot believe I fell victim to this as this does not happen to me. I will be demanding a refund for these and cancelling further dealings with the sad, desperate, middleman company they are.
UPDATE:
Asking for a refund and Archie has responded with:
"We note that the subscription wasn’t canceled on your end, so the Student Pass was automatically renewed.
That said, I can confirm that your subscription has now been canceled, and no further charges will be made.
I hope this explanation makes the subscription process a bit clearer. Please don’t hesitate to reach out if there’s anything else you’d like to discuss."
Asked again and Archie followed up with:
"As an online platform, all our communication is done via email, so we encourage checking your inbox regularly.
As a gesture of goodwill, I’d be happy to provide you with a free 30-day extension of your Student Pass, which you can activate at any time within the next 12 months.
Just let me know if you’d like to use it, and I’ll take care of the rest for you"
Speaks volumes.
Reply from Superprof UK2026-05-12
Hello Nathan,
Thanks for sharing your thoughts with us here.
We never want anyone to feel misled when using our platform. The Student Pass is a subscription that gives access to contact tutors, but we absolutely take your feedback on board about how this was presented.
We’re continuously working to improve clarity on our site, and your comments help us do that.
In the meantime, you've mentioned that you've already contacted our team so rest assured that someone will be back in touch with you as soon as possible.
Kind regards,
Superprof
Unclear misleading pricing. When I contacted superprof they wouldn't refund, despite acknowledging the pricing is misleading. Difficult platform to use, would not recommend for tutors or clients.
Reply from Superprof UK2026-05-11
Hello Deb,
Thanks for taking the time to share your review.
Superprof exists to help students find their ideal tutors. For this service, we do charge a fee of £39 for the Student Pass. We make it clear on our payment page that the pass enables you to contact unlimited tutors in all subjects.
With the Student Pass, you're able to create a targeted search through our database of some of the best tutors in your area, as well as across our global platform, to find the perfect tutor for your learning needs.
The Student Pass allows you to safely communicate with your tutors and securely pay for lessons via the platform. Even after you unsubscribe from the Student Pass you can continue using these features with the tutors that you've already connected with.
In the event that the tutor does not have availability to offer a class, having first accepted a request, then it's our team's job to work with you to find a solution to that.
It sounds like you have already reached out to our team, but if we can help with anything else, then please do get back in touch.
Kind regards,
Superprof
It charges £39 for one month and it says unlimited pass then after some contacts it doesn't let you contact anymore. The message states you have reached limits per day and it stays after that until your membership runs out and you cannot contact any tutors. That means nearly 15 days of my membership was wasted.
Most of the tutors refuse you anyway. If you are lucky you will find one but then they ask for more hourly rate.
I think the monthly pass is way too expensive and if you are lucky you will find one turor.
Plus the help centre is not very helpful. They take a long time to answer and they were rude.
Reply from Superprof UK2026-05-12
Hello,
Thank you for taking the time to share your review with us.
We're disappointed to learn of your frustration, and want to assure you that your feedback has been taken on board.
To connect with tutors and enquire about lessons on our platform, you first need to have a Student Pass subscription. This is the £39 fee you mentioned. The Student Pass is separate from a tutor’s hourly rate and does not cover the cost of lessons themselves. Once you have found a tutor, you pay that tutor directly at their advertised rate.
The Student Pass is a monthly subscription that renews automatically. However, if you only need it for one month or to reach out to a specific tutor, you are free to cancel once your request has been accepted. You will still have the remainder of the month to contact other tutors if you wish, and even after the subscription period ends you can continue booking lessons with any tutors you have already connected with.
If you have any further questions, please do not hesitate to get back in touch with our Customer Care team at [email protected].
Regards,
Superprof
I've been using the Superprof platform as a tutor for the last few years and it's been a great way of connecting with students. I've been able to develop my tutoring skills and find the platform simple enough to use. There isn't a platform quite like it in terms of how many different things you can learn on the platform.
Reply from Superprof UK2026-05-28
Hi Elizabeth,
Thank you for your thoughtful review! We’re delighted to hear that your experience as a tutor on Superprof has been such a positive one over the years. It’s fantastic to know the platform has helped you connect with students, grow your tutoring skills, and provide an easy-to-use experience.
Thank you again for being part of the Superprof community and for sharing your experience!
Many thanks,
Team Superprof
Preply 
MyTutor
Tutorful
FindTutors
GoStudent
Superprof France
The Profs
AXS UK