Superprof UK (superprof.co.uk) has a 2.4 out of 5 rating on OK.one, based on 168 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth interface and the straightforward process for connecting students with knowledgeable tutors. Many people highlight that it provides a reliable way to build a teaching business or find great educational support quickly.
Some reviewers were not happy with the unexpected subscription fees and unclear recurring payment terms charged automatically. A few other people also felt that poor communication, disorganized scheduling, and technical website problems hindered their overall satisfaction. Additionally, some customers noted difficulties in getting support or refunds when problems with bookings arose.
Auto-generated from all reviews of this business. For reference only.
Found this site via Google. Signed up to contact a tutor and was presented with a surprise £39 charge for a 'student pass'. No mention of this on the tutor page, and of course they waited until I had signed up to spring it on me. Naturally I didn't pay and left immediately. Fortunately, I signed up using a throwaway email and fake contact details so at least these scammers haven't got my personal details!
@Superprof: instead of pasting the same 'our payment terms are clearly listed on our website' reply to all of the negative reviews on here, why don't you acknowledge that there's an issue with transparency on your pricing model, and try to address the issue by making it clearer to people BEFORE they sign up (or do the obvious thing and just not charge people sneaky recurring payments)? By ignoring all of these reviewers who all say exactly the same thing, it gives the impression that you know full well your pricing is misleading and you've no intention of fixing it even if it costs you your reputation.
Reply from Superprof UK2026-06-17
Hello,
We appreciate you taking the time to share your feedback with us.
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details.
It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days.
We make the information clear on our payment page that the Student Pass is a monthly subscription.
If you would like to discuss this further with our customer support team, please don't hesitate to contact us again at [email protected].
Kind Regards,
Superprof
They took €702 from my account — please check your bank statements
I used Superprof once. Just once. That single visit quietly enrolled me in a €39/month subscription that ran for 18 months without my knowledge. By the time I noticed, €702 had been taken from my account.
When I contacted them, they pointed to their terms and conditions. No apology, no refund — just a reminder that I had apparently agreed to this. I had no idea I was signing up for anything ongoing.
I am now pursuing a full chargeback through my bank and have sent a formal legal demand for a refund.
If you have ever used Superprof, please log into your bank account right now and check for recurring €39 charges. This has happened to hundreds of people across multiple countries. Don't let it keep happening to you.
Reply from Superprof UK2026-05-29
Hello,
Thank you for sharing a second review with us here.
As we mentioned in our initial reply, our team is already in contact and will look to find a suitable solution to the matter for you.
Thank you for your continued patience.
Kind regards,
Superprof UK
Very disappointed, I am still being charged for a Padel coach I never used 3 months ago
What kind of company carries on taking money like that?
Reply from Superprof UK2026-06-12
Hello,
Thank you for sharing your review via Trustpilot.
We're concerned to hear of your disappointment with our service and that our fees were not clear for you at first.
Trust and transparency are of utmost importance for us, that is why the conditions of our service are displayed to you when you sign up.
The Student Pass is a 30-day rolling subscription which is indicated on the payment page, as well as a reminder email detailing that you can cancel your pass at any point.
You can also find more comprehensive information on our website under the terms and conditions.
We hope this helps, but please feel free to get in touch with our UK customer care team at [email protected] and we'll be happy to assist you in any way we can.
Kind regards,
Team Superprof
Hi Don,
Thanks for your review.
We're sorry to hear that you feel this way, but without a bit of context, it's difficult to offer input on what might have happened here.
If you have not already done so, please could you get in touch with our support team - [email protected] and we'll be happy to try and help.
Kind regards,
Superprof
I was interested in this service and in connecting with a tutor. The final contact tutor page said I would only be charged if the tutor accepted my request. As the tutor did not accept (for a sensible reason), I imagined I wouldn't be charged. I have now been charged £127 over three instalments for the "student pass subscription". After a long back and forth, the first payment has been refunded, but the two subscription payments have not been - this is clearly a system designed to trick customers, and I think it may be in breach of consumer protection regulations. It may be a good service (I never actually connected with a tutor), but this student pass setup is appalling commercial practice and reflects very poorly on the business as a whole.
Reply from Superprof UK2026-05-29
Hello,
Thanks for taking the time to share your review.
Superprof exists to help students find their ideal tutors. For this service, we do charge a fee of £39 for the Student Pass. We make it clear on our payment page that the pass enables you to contact unlimited tutors in all subjects.
With the Student Pass, you're able to create a targeted search through our database of some of the best tutors in your area, as well as across our global platform, to find the perfect tutor for your learning needs.
The Student Pass allows you to safely communicate with your tutors and securely pay for lessons via the platform. Even after you unsubscribe from the Student Pass you can continue using these features with the tutors that you've already connected with.
In the event that the tutor does not have availability to offer a class, having first accepted a request, then it's our team's job to work with you to find a solution to that.
It sounds like you have already been in contact, but should you require any further information or have any additional queries, don't hesitate to reach back out to us at [email protected].
Kind regards,
Superprof
Predatory business make up. Makes you pay £40 just to see tutor “availability” and if you don’t take up a lesson they charge you another £40 each month because you’ve accidentally set up a direct debit - won’t issue a refund despite issuing their services
Reply from Superprof UK2026-05-27
Hello,
Thank you for sharing your review here.
To access our platform and connect with tutors, a Student Pass subscription is needed, which costs £39 per month. As detailed on the payment page you passed through when signing up, this subscription grants you full access to our platform, including the ability to contact unlimited tutors and access their contact details.
If you have not been able to organise a first lesson with any of the tutors you reached out to, we would welcome the opportunity to discuss your experience with you.
If you would like to discuss this further with our customer support team again, please don't hesitate to contact us at [email protected].
Kind regards,
Superprof
A very useful platform that enables tutors to find students and vice-versa. The in-built platform is very stable, with excellent additional tools.
I can teach from anywhere in the world and people from all across the world can see my profile and book lessons with me. I get a lot of requests on Superprof and would recommend it to anyone!
Students that exploit the "first free lesson" policy
I have decided to remove my tutor profile from Superprof. I believe there is a significant number of students that exploit the "first free lesson" policy. The students go from tutor to tutor getting a first free lesson. It's well known issue that is mentioned elsewhere. The tutor does not get any payment, but Superprof profits from the student's subscription fee.
Reply from Superprof UK2026-05-27
Hi Andrew,
Thanks for your review.
We're sorry to hear that you feel this way and are disappointed that you've decided that our platform is not for you, but we do appreciate your position on this.
Kind regards,
Superprof
They trick you into this student subscription that they advertise will only be taken when you book a lesson but they take it straight away and then ghost you when you write to customer services.
Edit: And their reply is absurd, the sign up flow does not make this distinction clear at all, and support still hasn't responded to me 10 days later! I'm now having to claim a refund via my credit card provider, very annoying!!!
Reply from Superprof UK2026-05-25
Hello,
Thank you for sharing your review here.
To access our platform and connect with tutors, a Student Pass subscription is needed, which costs £39 per month.
As detailed on the payment page you passed through when signing up, this subscription grants you full access to our platform, including the ability to contact unlimited tutors and access their contact details.
If you have not been able to organise a first lesson with any of the tutors you reached out to, we would welcome the opportunity to discuss your experience with you.
If you would like to discuss this further with our customer support team, please don't hesitate to contact us at [email protected].
Kind regards,
Superprof
Superprof makes it incredibly easy to start teaching online: free to join, full control over your rates, and a huge international student base ready to learn. Highly recommended for any tutor looking to build their profile and reach students worldwide.
The session did not meet expectations. Not everyone is properly credentialed. I missed the cancellation period by a day or two, and they didn't issue a refund, even though it was clear I don't use the service.
Reply from Superprof UK2026-05-25
Hello,
We’re very sorry to hear about your experience — that’s absolutely not the kind of situation we want for anyone using Superprof.
Please don’t hesitate to send us an email at [email protected], and our team will look into this right away to help find a solution. We want to make sure this is resolved for you as quickly and fairly as possible.
Thank you for bringing it to our attention, and again, our sincere apologies for the inconvenience.
Kind regards,
This is a scam,they secretly take £39 a month out of your account that you are unaware of as they don’t tell you this. Ended up paying over £100 to contact a tutor who stopped responding and had no courses. Spoke to Superprof about this £39 monthly amount they secretly take and they have no interest in helping. The positive reviews are from the tutors not the students. This is set up to scam money from you, avoid, find a tutor elsewhere, this is not the place.
Reply from Superprof UK2026-05-25
Hello Kerry,
We appreciate you taking the time to share your feedback with us.
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details.
It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days.
We make the information clear on our payment page that the Student Pass is a monthly subscription. We also send you a confirmation email and reminder email before your Student Pass is set to renew.
If you would like to discuss this further with our customer support team again, please don't hesitate to contact us at [email protected].
Kind regards,
Superprof
AWFUL PLATFORM SCAM - DO NOT USE
They use misleading messaging and the promise of a free lesson and for your card only to be debited if your lesson is accepted and taken.. they then sign you up monthly even though i never used the platform or service with anyone i only messaged one person and they've taken over £117 before i realised this...
The customer service is completely useless they would only refund one month so still scammed me of money.. so many reviews of exactly the same thing globally and they are not choosing to change their wording.. obviously because they are happy to scam people of money..
Reply from Superprof UK2026-05-25
Hello Aimee,
Thanks for sharing your thoughts with us here.
We never want anyone to feel misled when using our platform. The Student Pass is a subscription that gives access to contact tutors, but we absolutely take your feedback on board about how this was presented.
We’re continuously working to improve clarity on our site, and your comments help us do that.
Kind regards,
Superprof
Signed up thinking I was providing card details to contact a tutor for my son's singing lessons. Turned out I'd subscribed to a £39/month "Student Pass" with no lessons, no tutor, and nothing to show for it.
When I contacted Superprof to request a refund, they responded with a lengthy explanation of their terms and conditions rather than addressing the complaint. No refund was offered. Instead they proposed a free 30-day extension of the subscription: more of the service I didn't want and never used.
Two months, £78, zero lessons, zero value. I still don't fully understand what Superprof actually provides beyond charging you to browse tutors who may or may not respond.
Raised a chargeback with my bank. Would not recommend.
Reply from Superprof UK2026-05-25
Hello David,
Thanks for taking the time to share your thoughts with us.
The service we offer is to connect students to available tutors. To access this service you were asked to pay for the Student Pass subscription.
This information was made clear on the payment page you went through where it said you would only be debited if a tutor accepted your request.
That said, if things haven't gone to plan with the tutor(s) you selected, we would be keen to find a suitable solution together.
If that's the case, then please do get back in touch with our team- [email protected] and we'll be happy to help.
Regards,
Superprof
Superprof’s business model feels intentionally misleading.
I tried the service once, contacted a tutor, the tutor declined the request, and I never meaningfully used the platform afterwards. Months later I discovered repeated £39 charges quietly continuing in the background.
The worst part is that this is clearly not an isolated incident. There are countless reviews from people describing the exact same experience:
- confusing “Student Pass” subscriptions,
- charges starting immediately after entering payment details,
- difficulty cancelling,
- and refund requests being refused even when no tutoring actually happened.
The platform presents itself like you are paying to contact a tutor, but in reality you are enrolling into a recurring subscription system that many users do not fully understand at the point of signup.
A tutoring platform should make pricing transparent and explicit, not rely on people discovering recurring charges later in their bank statements.
If you use Superprof:
- check your PayPal/bank statements carefully,
- verify cancellation actually worked,
- and read the reviews before entering payment details.
My experience was awful and I would absolutely not recommend the service.
Edit:
Thank you for your response.
I reject the claim that I knowingly agreed to an ongoing £39 subscription in the way you describe.
The platform design and wording around the Student Pass are widely recognised as misleading. There are thousands of one-star reviews on Trustpilot from users describing the same experience: believing they were paying to contact or book a tutor, then discovering recurring charges they did not clearly understand or intend to authorise.
In my case, I attempted to contact a tutor, the tutor was not able to help me, and I never meaningfully used the service afterward. Despite that, I was charged.
I also have evidence that Superprof billing emails frequently end up in spam folders due to the wording and formatting used, meaning many users do not notice the recurring subscription until after charges have already been taken.
At this point I am requesting a full refund of all charges taken from my account.
If this is not resolved promptly, I will proceed with a chargeback through my bank and, if necessary, pursue the matter formally through the small claims process on the basis of misleading subscription practices and disputed consent.
I would prefer to resolve this directly and amicably, but I am not willing to accept further charges for a service I neither properly understood nor meaningfully used.
Reply from Superprof UK2026-05-25
Hello there Walt,
We appreciate you taking the time to share your feedback with us.
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details.
It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days.
We make the information clear on our payment page that the Student Pass is a monthly subscription. We also send you a confirmation email and reminder email before your Student Pass is set to renew.
If you would like to discuss this further with our customer support team, please don't hesitate to contact us at [email protected].
Kind regards,
Superprof
Its a good tool if you are seeking multiple tutors across a range of subjects, but if you only need one specific tutor its best to look at social media or search engines as you ultimately paying £39 for an introduction, however the site is clear and easy to use and cancelling a subscription straight forward.
Reply from Superprof UK2026-05-28
Hi Ian,
Thank you for sharing your positive feedback via Trustpilot - it's greatly appreciated.
We hope you've had an enjoyable experience and found a suitable tutor for your lessons.
Have a wonderful day!
Many thanks,
Team Superprof
Superprof has helped me get in touch with a number of motivated students. I've had the opportunity to teach help school students, young professionals, and even retired elders. I've been using Superprof for about 7 years now and the longterm experience has been wonderful. I'd highly recommend Superprof for tutors looking for new teaching opportunities.
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