Superprof UK (superprof.co.uk) has a 2.4 out of 5 rating on OK.one, based on 168 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth interface and the straightforward process for connecting students with knowledgeable tutors. Many people highlight that it provides a reliable way to build a teaching business or find great educational support quickly.
Some reviewers were not happy with the unexpected subscription fees and unclear recurring payment terms charged automatically. A few other people also felt that poor communication, disorganized scheduling, and technical website problems hindered their overall satisfaction. Additionally, some customers noted difficulties in getting support or refunds when problems with bookings arose.
Auto-generated from all reviews of this business. For reference only.
Fraud fraud fraud.
Fraud website and Fraud instructors.
I paid the instructor before the class - he deleted his profile the same day and stopped answering my calls. The platform is not helping with money return. scammers. Reporting it to the police. 4 other instructors I reached out, appeared to be ai generated photos, blocked me and deleted their accounts from the platform. Dear users - don’t use this platform. It is a scam. And the website is supporting it. They should be blocked and arrested. I have already replied it to the google to take the website down and to relative authorities as I have screenshots of all the correspondence and the website deleted pages.
Reply from Superprof UK2026-06-25
Hi Irina,
Thanks for bringing this very serious matter to our attention here.
We're sorry to read about your experience and we do understand why this situation would be frustrating.
From the information you've shared, we understand that you may have made payment for the lessons directly to the tutor outside the security of the Superprof platform.
While we'll happy to assist where we can, our ability to intervene in a dispute about payments arranged offsite between students and tutors is unfortunately limited.
It sounds like you've already been in touch with our team, so rest assured that we'll work with you to help in any way that we can.
Kind regards,
Superprof
Superprof does not vet their tutors and they delete negative reviews. If they were honest as a company they could stop tutors from scamming and time wasting. Massive red flag is that they provide face to face lessons with some of these random people with reviews that don’t match student experience. That said I have found good tutors on here for another child - will update my response in due course.
Reply from Superprof UK2026-06-24
Hello,
Thank you for your review.
We would like to reassure you that we take all possible steps to verify the authenticity and integrity of those registering to join our tutor community.
Tutors are invited to upload identification, education, and any professional certification to have their credentials authenticated. Their addresses may also be recorded which is, naturally, something that is of use where follow-up may be required.
We do understand the importance of helping students find the right tutor for their needs, which is why reviews & recommendations are publicly visible on each tutor's profile and these are a good indicator of their character.
We would also advise that our dedicated advisors will always follow up when we receive a negative review, and feedback is not deleted.
Without some additional context it's not possible to establish whether you've already contacted our team, but if not and if we can help with anything, please do get in touch via email, [email protected].
Regards,
Team Superprof
DO NOT USE THIS SERVICE. This is a bad faith company, they are scammers!! I signed up and requested a lesson with a tutor who was unable to teach me until a few months time. (If tutors are unavailable for months at the time of requesting, they should be paused from advertising their service). After the tutor declined my lesson, Superprof took it upon themselves to match me with other tutors that I had NOT requested, therefore triggering their subscription fee. I did not think to check my bank for a couple of months, as I had not personally requested another tutor, nor had I engaged in any messaging or arranged a lesson with them. The subscription was activated and charged purely on the basis of tutors expressing availability, not on me taking any deliberate action to commence a paid service. This is a textbook mis-sale: I was not given a clear, unambiguous opportunity to consent to the charge before it was applied.
Under the Consumer Rights Act 2015 and the FCA’s rules on subscription services and continuous payment authorities, I am entitled to a refund where recurring charges are applied without sufficiently informed consent!
Aside from that, it is not even clear that this is a subscription service when first inputting your card details. It states that a first lesson with a tutor is free and then you will be charged per lesson after that. Total scam and it seems from the other reviews I've read, that they've gotten away with it time and time again.
Reply from Superprof UK2026-06-24
Hi Tan,
Thank you for sharing your review.
We regret that you were disappointed with your experience of using our site. We do set out that our Student Pass subscription, which costs £39, is required to connect with tutors.
As soon as you signed up a confirmation email was sent to you ("Superprof Pass - Request sent, the experience begins!") in which we mention that: "Your Student Pass is automatically renewed after 30 days. It is non-binding and you can suspend it at any time from your dashboard."
Our aim is to provide students with the opportunity to find the right tutor for their needs. Where the first - choice teacher may not be available to offer lessons, then our rematching service may then seek to provide ideal alternatives who might be able to assist. From what you've described, it sounds like this is what has happened in this case.
That said, given the circumstances outlined, we do understand that a goodwill gesture on our part may be fair and reasonable in this situation.
If you have not already been in contact with our team, please know that they remain on hand to offer any assistance that you might require (via email [email protected]) to find a suitable solution to this matter.
Regards,
Superprof
Useless…I tried to contact a few tutors. I never received any reply. I have reached out to customer service to provide feedback. Instead of trying to help, they asked if I wanted to delete my account…. Very professional and customer oriented…
Reply from Superprof UK2026-06-23
Hi Mehdi,
We're really sorry to hear about your experience.
If a tutor confirmed the lesson but then failed to follow through with scheduling or responding, that’s certainly not the kind of interaction we want on our platform.
Please don't hesitate to get back in touch with us, [email protected], with more details about what happened, and we’ll be happy to look into it for you and take any necessary action.
Thanks for bringing this to our attention.
Kind regards,
Rip off. Be VERY CAREFUL before you pay the fee because it is a SUBSCRIPTION and they will charge you again and again even if you don’t use their service. I wasted £80 and have nothing to show for it and they refuse to send a refund. They are perfectly happy to get money for nothing!
Reply from Superprof UK2026-06-24
Hi Lisa,
Thanks for sharing your feedback with us.
Trust and transparency are of utmost importance to us, which is why the conditions of our service are displayed to you when you sign up.
The Student Pass, which costs £39, is a 30-day rolling subscription which is indicated on the payment page where you input your payment details, as well as a reminder email we send reiterating that you can cancel your pass at any point.
You can also find more comprehensive information on our website under the terms and conditions.
We hope this helps clarify things a little further for you but please feel free to get back in touch with our UK customer care team at [email protected] and we're happy to assist you in any way we can.
Kind regards,
Superprof
As others have mentioned, there is a hidden fee, which isn’t indicated. My initial impression was that the fee (£39), close to the tutor’s charging fee (£35), regarded a security payment for the tutor and a small amount deducted as a platform fee. However, this isn’t the case. The SuperProf charges any members a monthly subscription fee without any clear indication of these charges. I had skimmed Reddit and TrustPilot before paying for the request to a tutor and I saw only a summary of some complaints, but, overall, a positive perception of the service. Again, this isn’t the case and although older quasi-scamming practices, according to some Reddit reviews, have been abandoned, the hidden fee remains. I wouldn’t recommend the use of the platform to others.
Reply from Superprof UK2026-06-24
Hello,
We appreciate you sharing your feedback with us here, it sounds like your experience of using our site has fallen short of expectations.
As you’ve mentioned, we do charge a non-binding subscription fee of £39 - cancellable at any time- to connect you to any of the thousands of registered tutors that offer their services across the UK. The pass gives unlimited opportunity to search for as many tutors as you wish.
Across our site and in our emails, we indicate that this is a rolling monthly subscription and we actively encourage members of our student community to cancel their Student Pass if they've found the right tutor for their needs.
The option to cancel is available to all site-users on their profile dashboard, giving you complete control over if/when you cancel, which will also mean no further money will be debited thereafter.
It sounds like you may have already been in contact with our team, but if we can help with anything further, please do get back in touch, [email protected].
Regards,
Superprof
Trick you into a subscription and then you might not find a tutor but they charge you. Maybe useful if in London and looking for tutors there are lots of but where I was no tutors for miles
Reply from Superprof UK2026-06-23
Hi Mr Roy,
We appreciate you taking the time to share your feedback with us.
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details.
It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days.
In case something didn't go according to plan with the tutor that you did connect with, our customer support team is here to help, please don't hesitate to contact us at [email protected].
Kind regards,
Team Superprof
This company is a complete scam. They do not deserve even 1 star, let alone 5. Their service is unprofessional, misleading, and a total waste of time and money. I strongly advise everyone to stay away from this company. Very disappointing experience and absolutely not trustworthy
Reply from Superprof UK2026-06-22
Hello,
Thanks for bringing this to our attention.
Without some context, it's difficult to offer much in the way of support, but we are extremely concerned to learn of the experience you've reported here.
In case you think our friendly team can help, kindly do get in touch via email, [email protected].
Regards,
Superprof
A SCAM! In February 2026, I paid for a one-month Student Pass subscription. Since then, my payment method has been automatically and continuously debited every month (March, April, May, and June 2026) for £39.00 per month without my explicit consent or knowledge.
There is no mention whatsoever about this student pass being a recurring charge when I signed up for my first lesson and subsequently I did not receive any email regarding the recurring payments.
Reply from Superprof UK2026-06-22
Hi Annette,
Thank you for sharing your comments with us here.
We are sorry to hear that our service fees were not clear to you at the moment of subscribing.
All the information about our fees is available in our help centre, terms and conditions and on the payment page, you go through when you subscribe to our service.
In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future.
In case you feel that our friendly team can offer any further support or assistance in this matter, please do get in touch, [email protected].
Regards,
Superprof UK
I used Superprof as a tutor and found it a very poor service. The app is underdeveloped. Half of the options you might want - such as settings regarding payment - are only available when you log on on desktop, which makes it an ordeal every time I need to request payment from them, which is often, because their payment system doesn't work. You have to use Paypal rather than bank transfer - which for me is enough of a pain in the first place - but I have been waiting on a significant sum of money that they have not begun to process yet. Good luck getting hold of the money you're owed if you use this service or getting hold of someone to speak to about it - they have no contact number; the instant chat on the website/app is an AI; and when you ask to speak to a human, it directs you to an email address which is monitored... you guessed it... by an AI.
Second the sneaky fees mentioned by other reviewers - haven't been subject to those myself, thankfully, but when I met my first student, one of the first things she mentioned was her confusion over how the payment structure worked, since she seemed to be being charged £40 a month quite apart from any actual lessons booked.
Reply from Superprof UK2026-06-22
Hi Lizzie,
Thanks for sharing your review.
We're disappointed to hear about the experience that you've brought to our attention here.
While we're only able to transfer an account balance to a member of our tutor community via Paypal, please rest assured that we completely understand the importance of you receiving your money in a timely manner.
If you've not already done so, please do get in touch with our support team, [email protected]. We would like to reassure you that, although we use automated features to ensure efficient response times, our team of dedicated advisors will be happy to assist you with your enquiry.
Thank you for bringing this to our attention here.
Regards,
Team Superprof
We found a fantastic Spanish tutor -Aimee. She was so supportive and professional. She really helped my daughter with her A Level preparation and confidence .
Sadly the other tutors who I initially contacted never replied- this I felt was a poor impression of Super Prof. However, this turned into a blessing as Aimee was a perfect tutor for my daughter .
They trick you into automatic payments. I only noticed when a second payment went off of my PayPal. I basically paid €78 for a teacher to tell me they’re not available. Stay away from this app!
Reply from Superprof UK2026-06-17
Hello Thomas,
Thank you for taking the time to share your feedback here.
The Student Pass is a monthly subscription of £39 and it allows you to contact as many tutors as you like for a period of 30 days. You will then need to pay the tutor rate separately.
With an active Student Pass you can contact an unlimited number of tutors until you find the perfect fit. All of these details are set out in our terms of use, the payment page where you entered your details and across our site.
That said, if you've not been able to organise lessons with a tutor due to fault on their part, then we would welcome the chance to look into that for you.
Please do get back in touch in case you feel that our team can offer any assistance with this.
Kind regards,
Superprof
I agree with earlier reviewers that the charging on this website is not transparent. I was under the impression that the initial £39 that you pay to contact your first teacher would cover the cost of the first class. Far from it. The money is a platform user fee, and you will never see it again, whether or not you subsequently subscribe to lessons.
Reply from Superprof UK2026-06-17
Hi Duncan,
Thank you for sharing your review with us here.
The service we offer is to connect students to available tutors. To access this service you were asked to pay for the Student Pass subscription which costs £39.
This information was made clear on the payment page you went through where it said you would only be debited if a tutor accepted your request.
When you subscribed, we also sent you an email reminding you how Superprof works in full. It specified that the subscription is automatically renewed every month until you cancel it.
Please note that the subscription can be cancelled in two clicks, by heading to the Student Pass section of your profile dashboard.
In case we can help with anything else, please do get back in touch with our team, [email protected].
Regards,
Superprof
I believe this driving tutor is a scammer. His initial name was Isaac, now he is now John. I paid him 120£ and I am still yet to have a session with him, he told me he was unwell, and he has been unreachable eversince. My bank warned me the transfer could be scam and skipped pass because I knew Superprof was legit. Kindly look into the drivers before using them.
Reply from Superprof UK2026-06-17
Hello,
Thanks for getting in touch.
We're disappointed to learn of the experience you've reported here and we want you to know how seriously we take these concerns.
We would like to clarify that our website is designed primarily to support educational tuition needs, and it is not intended to help users find driving lessons.
That said, if you have not already done so, please do get in touch with our team so that we can look into this for you quickly.
Regards,
Superprof
I made a tutoring account, and tried to see what it would be like trying to initiate a conversation with my account. So, I made a new account and went through to see how visible my account was, and how the process of getting me as a tutor would be. They charge a subscription fee of 39 pounds!! Just to be able to contact the tutor. So I put my fee as 10 pounds as I thought nobody would accept otherwise, THEN THEY CHARGE 3.9 TIMES THAT JUST TO LET THEM TALK TO ME. What a load of XYZ. Terrible app, filled with bots to upregulate activity. Not worth any time.
Reply from Superprof UK2026-06-17
Hello Mahck,
Thanks for sharing your review.
As you’ve mentioned, we do charge a non-binding subscription fee of £39 - cancellable at any time- for a student to connect with any of the thousands of registered tutors, like you, that offer their services across the UK. The pass gives unlimited opportunity to search for as many tutors as you wish.
The site is free for you as a tutor and provides you with a platform to offer your services, but we do appreciate your sharing your opinion with us here.
Kind regards,
Team Superprof
I've had a very positive experience with Superprof. The platform is easy to use, and it offers a wide range of tutors across different subjects and skill levels. It was straightforward to browse tutor profiles, compare qualifications and reviews, and find the right match for my learning needs.
The website is well organised, communication with tutors is simple, and the overall user experience is smooth. I particularly like the variety of subjects available and the flexibility to choose between online and in-person lessons.
Overall, Superprof is a reliable and professional platform that makes it easy to connect with knowledgeable tutors. I would happily recommend it to anyone looking for academic support, professional development, or learning a new skill.
DO NOT USE THIS SERVICE
SIMILAR TO OTHER USERS EXPERICIENCE
Was charged £39 for the student pass fee, but was did not use the service. Company refused to refund the fee and this was not clear when entering the details. Would never use again!
Reply from Superprof UK2026-06-17
Hello,
Thanks for sharing your review with us here.
We never want anyone to feel misled when using our platform. The Student Pass is a monthly subscription that gives access to contact tutors, but we absolutely take your feedback on board about how this was presented.
We’re continuously working to improve clarity on our site, and your comments help us do that.
Kind regards,
Superprof
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