Superprof UK (superprof.co.uk) has a 2.4 out of 5 rating on OK.one, based on 168 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth interface and the straightforward process for connecting students with knowledgeable tutors. Many people highlight that it provides a reliable way to build a teaching business or find great educational support quickly.
Some reviewers were not happy with the unexpected subscription fees and unclear recurring payment terms charged automatically. A few other people also felt that poor communication, disorganized scheduling, and technical website problems hindered their overall satisfaction. Additionally, some customers noted difficulties in getting support or refunds when problems with bookings arose.
Auto-generated from all reviews of this business. For reference only.
What people say
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Laura Ramsden · 21 reviews · Experienced 2026-07-04 ·
★★★★★
I am finding it impossible to contact…
I am finding it impossible to contact Superprof having accidentally paid the £39 monthly subscription fee, and needing to check this is cancelled, among other things.
Really if you are going to charge subscription fees up front, you need to provide SOME customer service. Not just an automated email and no follow up.
Still waiting several days later to find out what has happened!
Reply from Superprof UK2026-07-08
Hi Laura,
As you’ve mentioned, we do charge a non-binding subscription fee of £39 - cancellable at any time- to connect you to any of the thousands of registered tutors that offer their services across the UK. The pass gives unlimited opportunity to search for as many tutors as you wish.
Across our site and in our emails, we indicate that this is a rolling monthly subscription and we actively encourage members of our student community to cancel their Student Pass if they've found the right tutor for their needs.
If you've already reached out to our team, one of our dedicated advisors will be back in contact with you quickly and rest assured that we'll work with you to find a solution quickly.
Thank you for your continued patience.
Kind regards,
Superprof
A
Aja Chinwen Glory · 1 review · Experienced 2026-06-04 ·
★★★★★
I’ve had a good experience with superprof.uk as a tutor
I’ve had a good experience with Superprof. I got my first student about 3 weeks after creating my tutor profile, which was encouraging as a new tutor. The platform is easy to use and gives flexibility to run lessons on other apps like Zoom or Google Meet.
Overall, it’s a helpful platform for finding students and building tutoring work.
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Pal · 5 reviews · Experienced 2026-07-07 ·
★★★★★
Multilingual language teacher
My name is Paloma and I teach Spanish and English on Superprof.
It has been a rewarding experience. The platform helps you to connect with very good students.
For those of us with a multilingual background, learning languages and language teaching techniques it's just part of life when we grow up, without thinking too much about the process.
Teaching has given me the opportunity to share that experience with people who haven't had the same exposure, offering guidance, encouragement, and practical strategies about what works, what doesn't. The best way is to enjoy the journey. it can be a lot of fun learning a new language. I would definitely recommend Superprof to students and those who enjoy sharing their knowledge and supporting others in their learning. Best luck!
Amazing experience as a tutor on Superprof UK. Over the last two years, I've consistently earned a good second income through the platform while teaching around 20 students each year. The only thing limiting the number of students I take on is my own availability. If I had more time, I'm confident I could take on many more students. Overall, it's been a great platform for finding motivated students and building a rewarding tutoring side hustle.
E
EBC Learning Space · 2 reviews · Experienced 2026-06-02 ·
★★★★★
Superprof has been an amazing…
Superprof has been an amazing experience not just for me as a tutor; but also with my students. I really recommend them to anyone, any day, anytime.
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Dawn · 5 reviews · Experienced 2026-07-01 ·
★★★★★
⚠️ FRAUDULENT PROFILES ON THEIR PLATFORM — ZERO ACCOUNTABILITY
I was scammed £250 by a fraudulent tutor I found on Superprof. The profile had a verification tick and previous reviews, giving every impression it had been properly vetted.
After payment via bank transfer the tutor disappeared. When I contacted Superprof they admitted that "not all profiles are verified and some slip through" — yet their own website states that "our teams moderate all accounts registered on the platform" and their Terms & Conditions confirm that messages are monitored for fraud prevention purposes.
A tutor directing a student to pay outside the platform via bank transfer is exactly the behaviour their own terms say they monitor for — yet nothing was flagged.
Their response? A refund of my £39 subscription and a series of generic emails refusing to address the specific contradictions I raised.
I trusted this platform because of its size and reputation. That trust cost me £250. If you are considering using Superprof please be very careful — do not make any payments outside of the platform regardless of what a tutor tells you.
Reply from Superprof UK2026-07-03
Hi Dawn,
Thanks for your review.
We appreciate you sharing the disappointing experience which you had after using our platform.
Our team takes all possible steps to authenticate and verify those who register to join our global tutor community. However, for everyone's safety and peace of mind, we always recommend that payments are made through the Superprof platform wherever possible.
If a tutor asks for payment outside the platform, we encourage students to proceed with caution. Unfortunately, where payments are made directly to a tutor by bank transfer or another third-party method, our ability to recover funds or intervene in the transaction is extremely limited.
If you believe you have been the victim of fraud, we strongly recommend that you contact your bank as soon as possible and reporting the matter to the relevant online fraud team.
We apologise for any inconvenience caused by this.
Kind regards,
Superprof
Taken two subscription payments of £39 from my account months apart but have never used them, only enquired for my daughter and no phone number to call and ask them to stop taking money and refund me.
After looking into this further have seen they have been collecting payments from my account for months! Their hello email says they don't have my email address registered (no surprise as not used the service) but told me to log on to disconnect (how with no account/email attached?) and they can't speak on the phone. So how do I remove my card details with you?
Reply from Superprof UK2026-07-01
Hello,
We're really sorry to hear about your experience.
If you've used the Student Pass service to contact a tutor, who then accepted your lesson request but hen failed to respond or offer availability for lessons to take place, that’s certainly something we need to look into for you.
Please email us at [email protected] with more details about what happened, and we’ll be happy to assist you with finding a solution to this matter.
Thanks for bringing this to our attention.
Kind regards,
Hi Molly,
Thanks for your review.
It's not clear what's happened here, so it's difficult to be able to offer much input about the situation.
Our team is happy to help if you wish to contact us, so please don't hesitate to reach out by email [email protected].
Kind regards,
Team Superprof
i used the this website is one month ago and i’m paying lots of money about tutorials alexzander and superprof company subscription also i cancelled my subscription one month ago but they took me every month £39 for my direct bank account. i complained all ready bank and asking questions superprof company also. but this company is completely scam don’t trust they took lots of hidden charges and save your bank details. but they not showing anything your subscription list. be careful don’t use this service.
Reply from Superprof UK2026-07-02
Hello,
We appreciate you sharing your feedback with us here, it sounds like your experience of using our site has fallen short of expectations.
As you’ve mentioned, we do charge a non-binding subscription fee of £39 - cancellable at any time- to connect you to any of the thousands of registered tutors that offer their services across the UK. The pass gives unlimited opportunity to search for as many tutors as you wish.
Across our site and in our emails, we indicate that this is a rolling monthly subscription and we actively encourage members of our student community to cancel their Student Pass if they've found the right tutor for their needs.
The option to cancel is available to all site-users on their profile dashboard, giving you complete control over if/when you cancel, which will also mean no further money will be debited thereafter.
It sounds like you may have already been in contact with our team, but if we can help with anything further, please do get back in touch, [email protected].
Regards,
Superprof
£39.00 deducted. Nothing received. Despite being assured that no payment would be taken for lessons that did not go ahead, £39.00 has been charged (nb the tutor 'accepting' a lesson is an automated response - my tutor wasn't aware they were still affliated to Superprof). Despite Superprof refusing to offer a refund, credit card fraud prevention saw differently and reversed the transaction. My advice to others would be to use a credit card for any payments - at least provides the option to dispute and reverse potentially fraudulent transactions.
Reply from Superprof UK2026-06-30
Hello James,
Thank you for sharing your review here.
To access our platform and connect with tutors, a Student Pass subscription is needed, which costs £39 per month. As detailed on the payment page you passed through when signing up, this subscription grants you full access to our platform, including the ability to contact unlimited tutors and access their contact details.
If you have not been able to organise a first lesson with the tutor(s) you reached selected, we would welcome the opportunity to discuss your experience with you.
In case you haven't already done so, please get in touch with our Support Team via email ([email protected]) and we'll be happy to assist with this matter.
Kind regards,
Superprof
Do not use this company, they have automatically taken payments for student pass subscription without my authorisation because it is linked to my PayPal. I can see others are complaining about the same issue, I requested a refund only to offered an extension to the student pass subscription without no refund!! I have escalated my complaint to Paypal and the ombudsman, very deceitful company, feel sorry for the tutors who have put their faith in this platform
Reply from Superprof UK2026-07-01
Hello,
We appreciate you taking the time to share your feedback with us.
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription, which costs £39.
The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details.
It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days.
We make the information clear on our payment page and in our emails that the Student Pass is a monthly subscription.
If you would like to discuss this further with our customer support team, please don't hesitate to contact us again at [email protected].
Kind Regards,
Superprof
what a con
WANTED A chess tutor fake id
reporting this to trading standard authority
and don't give me a auto generated reply just a refund
Reply from Superprof UK2026-07-01
Hi Leslie,
Thanks for your review.
We're disappointed to hear about your experience and would like to make sure that our team can look into this as quickly as possible for you.
Please can you get in touch, [email protected], and one of our dedicated advisors will be happy to help.
Kind regards,
Superprof
Be very careful. I used Superprof to find a French tutor. I duly found one and paid the £39 fee which I believed was to secure my first lesson with the tutor, even though she said her first lesson was free. I thought I would have to sort that out with her when I met her. A month later another £39 was deducted from my account. I contacted Superprof who informed me that I had subscribed to their service. I was not aware that I had subscribed. I was informed that I had received an email to confirm this. I did not. If I had, then I would have cancelled it straight away. I asked for proof that the email had been sent and received by me and have not received that. I was offered one month free as 'compensation'. I am trying to get a refund as I believe that my payments were taken without a full explanation of what I was committing to, and without any confirmation which would have given me the opportunity to cancel.
At Superprof there is only one email to contact, there does not appear to be a facility to escalate complaints so I am £78 out of pocket and really very unhappy with Superprof and will not be recommending them to anyone.
Reply from Superprof UK2026-06-29
Hello Melanie,
Thank you for taking the time to share your feedback here.
The Student Pass is a monthly subscription of £39 and it allows you to contact as many tutors as you like for a period of 30 days. You will then need to pay the tutor rate separately.
With an active Student Pass you can contact an unlimited number of tutors until you find the perfect fit. All of these details are set out in our terms of use, the payment page where you entered your details and across our site.
In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future.
In case you feel that our team can offer any additional support or assistance in this matter, please do get back in touch, [email protected].
Kind regards,
Superprof UK
While I found a great tutor I had major issues with their website. Multiple times the site had technical issues when I tried to use it. Be wary of their charges as well as it a rolling contract each month so remember to cancel within the month if you find a tutor as they will keep charging you.
Reply from Superprof UK2026-06-29
Hi Stevie,
Thanks for your review, we're concerned to hear that you feel this way.
While it's great that you were able to use our service to find the ideal tutor for your needs, it's disappointing to learn of the technical difficulties you experienced in trying to use the platform thereafter for your lessons.
In case our team can help to try and address those for you, please don't hesitate to reach out - [email protected] with further details and we'll do our best to assist.
Thank you for choosing Superprof.
Kind regards,
The Superprof Team
I shared my bank details to pay for french lessons. In addition to the price of lessons they used my bank details to debit my account £39 a month. The first month I had agreed to but I did not agree to a continuous payment authorisation (CPA) at the point of sale. They nevertheless continued taking £39 a month out of my bank without my knowledge or approval. This is entirely illegal under UK consumer protection law. When I requested they refund the payments I had not approved, they did not dispute in their written response that they had acted illegally but nevertheless refused a refund. My bank are now pursuing a dispute with them to demand the money back. Strongly advise against sharing bank details with them.
Reply from Superprof UK2026-06-29
Hello Kate,
We appreciate you sharing your feedback with us here, it sounds like your experience of using our site has fallen short of expectations.
As you’ve mentioned, we do charge a non-binding subscription fee of £39 - cancellable at any time- to connect you to any of the thousands of registered tutors that offer their services across the UK. The pass gives unlimited opportunity to search for as many tutors as you wish.
Across our site and in our emails, we indicate that this is a rolling monthly subscription and we actively encourage members of our student community to cancel their Student Pass if they've found the right tutor for their needs.
The option to cancel is available to all site-users on their profile dashboard, giving you complete control over if/when you cancel, which will also mean no further money would be debited thereafter.
It sounds like you may have already been in contact with our team, but if we can help with anything further, please do get back in touch, [email protected].
Regards,
Superprof
I feel completely let down by this service. I signed up because the website advertised a free first lesson, but I was charged £39 and then continued to be charged every month, despite never receiving a single driving lesson.
My tutor cancelled, I received no lessons, and I have never used the service. Despite this, over £100 has been taken from my account without me realising I had been enrolled in a recurring subscription.
I am still waiting for my refund. Communication from the support team has been extremely slow, and there is no telephone number to speak to anyone directly, making it very difficult to resolve the issue.
This situation has caused me a great deal of stress and anxiety, particularly as I struggle with my mental health. I simply want my money refunded for a service I never received or used.
I hope the company will do the right thing and process my refund without any further delay.
Reply from Superprof UK2026-06-29
Hi Nik,
Thanks for sharing your review with us here, that sounds like you've had a disappointing experience.
To contact members of our tutor community, you first needed to have an active Student Pass subscription, for which a £39 fee is payable. We make it clear across our site, in email correspondence and in our Terms of Use that the pass service is a monthly subscription based service, which will renew automatically if you don't take steps to cancel.
If, however, a tutor accepts your lesson request but is then not able to offer arrangements for a class to take place, then we agree that we need to look into that for you.
You have mentioned that you have already contacted our team (we're available to offer online support Monday - Friday, 9am - 5pm, [email protected]) so please rest assured that a dedicated advisor will be in touch as quickly as possible to follow up on this for you.
Kind regards,
Superprof
Scammed me into paying £39 when I thought I was purchasing a lesson. I have contacted them twice and they have refused to refund me. Do not use this website. Very disappointed with customer service.
Reply from Superprof UK2026-06-29
Hi Emily,
Thanks for sharing your feedback with us.
Trust and transparency are of utmost importance to us, which is why the conditions of our service are displayed when you register to use the pass service.
The Student Pass, which costs £39, is a 30-day rolling subscription which is indicated on the payment page where you input your payment details, as well as our email correspondence.
You can also find more comprehensive information on our website within the Terms and Conditions section.
We hope this helps clarify why you were charged, but please feel free to get back in touch with our UK customer care team at [email protected] if we can offer any additional assistance.
Kind regards,
Superprof
The way the website explains the subscription is misleading and purposely worded so that you believe you are making a one-time payment, while they then set up a subscription you didn't ask for. When you complain and ask to be refunded the £80 they have taken from you for 2 months, you haven't been using it (they can check account activity and confirm you haven't used the website), they will refuse to give a refund and deny all responsibility. For many students, this is a lot of money they can't afford to lose.
Reply from Superprof UK2026-06-25
Hi Cici,
Thank you for sharing your comments with us here.
We are sorry to hear that our service fees were not clear to you at the moment of subscribing.
All the information about our fees is available in our help centre, terms and conditions and on the payment page, you go through when you subscribe to our service.
In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future.
In case you feel that our friendly team can offer any further support or assistance in this matter, please do get in touch, [email protected].
Kind regards,
Superprof UK
Tutor changed the terms, then I got caught in a £39 subscription trap.
I signed up specifically for in-person acting lessons, found a tutor, and was immediately charged the £39 "Student Pass" connection fee. But the tutor then moved the goalposts and told me she was actually only willing to do online classes. Since that wasn't what was advertised, the lessons never went ahead.
I fully intended to sort it out and get my money back, but life got in the way and it slipped my mind to contact Superprof straight away. I finally remembered to message them on the 23rd of June. Unfortunately, their monthly auto-renewal had just triggered on the 22nd of June, so I had been charged another £39, total £78, for absolutely nothing.
To their credit, support acknowledged the initial problem with the tutor and agreed to refund my first month. But when I asked them to refund the second month because I was literally one day late cancelling an account I had never used, "Cory" point blank refused. He gave me a generic corporate script comparing their platform to Netflix. The difference is, when I pay for Netflix, I actually get what I signed up for!
Penalising a user £39 for being 24 hours late to cancel a completely dead account is incredibly poor customer service. This is particularly frustrating given the entire situation only happened because their tutor couldn't deliver the classes she advertised in the first place.
It feels like they rely on catching people out with these auto-renewals when their initial service fails. I am more than happy to update or amend this review once someone at Superprof uses some common sense and refunds the second £39. Until then, be very careful before handing over your card details.
Reply from Superprof UK2026-06-29
Hi Paul,
Thanks for getting in touch here.
As you’ve mentioned, we do charge a non-binding subscription fee of £39 - cancellable at any time- to connect you to any of the thousands of registered tutors that offer their services across the UK. The pass gives unlimited opportunity to search for as many tutors as you wish.
Across our site, in our emails and in our terms of use for the platform, we indicate that this is a rolling monthly subscription, and we actively encourage members of our student community to cancel their Student Pass if they've found the right tutor for their needs.
That said, it sounds like you have had a disappointing experience and that some goodwill on our side may be reasonable, given the circumstances you've set out here.
Please can you get back in touch with our team, hello@superprof, and we can work with you to try and find a solution to the matter.
Kind regards,
Nils
Team Superprof
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