Superprof UK (superprof.co.uk) has a 2.4 out of 5 rating on OK.one, based on 168 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth interface and the straightforward process for connecting students with knowledgeable tutors. Many people highlight that it provides a reliable way to build a teaching business or find great educational support quickly.
Some reviewers were not happy with the unexpected subscription fees and unclear recurring payment terms charged automatically. A few other people also felt that poor communication, disorganized scheduling, and technical website problems hindered their overall satisfaction. Additionally, some customers noted difficulties in getting support or refunds when problems with bookings arose.
Auto-generated from all reviews of this business. For reference only.
+ It put me in contact with a great teacher
- Very sneaky pricing. Be aware that if you've put your bank details in to their system you have inadvertently committed to pay a monthly £39 directly to Superprof (none of that goes towards your lesson with the tutor - if there's a free first lesson that's out of the tutor's pocket). I'm super careful about not signing up to subscriptions and somehow they stung me (when I complained they told me that the first email told me I was signed up for a rolling subscription... Sure, but I didn't click something to positively opt in)
Reply from Superprof UK2026-06-17
Hello,
Thank you for your review.
We are sorry to hear that our service fees were not clear to you at the moment of subscribing.
All the information about our fees is available in our help centre, terms and conditions and on the payment page, you go through when you subscribe to our service.
In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future.
In case you feel that our friendly team can offer any further support or assistance in this matter, please do get in touch, [email protected].
Regards,
Superprof UK
Total scam signs you up for a subscription without clarity. Took two payment and despite never using it and contact to cancel on the day of money debited refused a refund - no reminder email for subscription.
Reply from Superprof UK2026-06-17
Hello Emma,
Thank you for taking the time to share your review with us.
We're disappointed to learn of your frustration, and want to assure you that your feedback has been taken on board.
To connect with tutors and enquire about lessons on our platform, you first need to have a Student Pass subscription. This is the £39 fee you mentioned. The Student Pass is separate from a tutor’s hourly rate and does not cover the cost of lessons themselves. Once you have found a tutor, you pay that tutor directly at their advertised rate.
The Student Pass is a monthly subscription that renews automatically. However, if you only need it for one month or to reach out to a specific tutor, you are free to cancel once your request has been accepted. You will still have the remainder of the month to contact other tutors if you wish, and even after the subscription period ends you can continue booking lessons with any tutors you have already connected with.
If you have any further questions, please do not hesitate to get back in touch with our Customer Care team at [email protected].
Regards,
Superprof
Wanted to find an in person tutor. Was charged £39 for the student pass fee, but was unable to find a suitable tutor or use the service. Company refused to refund the fee and this was not clear when entering the details. Would never use again!
Reply from Superprof UK2026-06-17
Hi Amy,
This sounds like you've had a disappointing experience and we would like to ensure that someone is assisting you with your enquiry.
If the tutor(s) you contacted were unable to offer suitable arrangements for a lesson, please reach out to our team via email at [email protected], so that we can investigate the situation.
We appreciate your patience and hope to get this resolved for you quickly.
Regards,
Superprof
An absolute scam, trying to cancel is virtually impossible. No refund despite not using. I will be reporting to action fraud for the subscription trap of £39 per month
Reply from Superprof UK2026-06-17
Hello,
Thank you for sharing your comments with us here.
We are sorry to hear that our service fees were not clear to you at the moment of subscribing.
All the information about our fees is available in our help centre, terms and conditions and on the payment page, you go through when you subscribe to our service.
In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future.
In case you feel that our friendly team can offer any support or assistance in this matter, please do get in touch, [email protected].
Regards,
Superprof UK
The company appears to have been claiming a monthly payment from me for a student pass, since November. They weren't notifying me before taking each payment. I had one good tutor for one session then I tried another, who was less good; I'm not sure how they assess their tutors, maybe it's all based on user feedback? They have cancelled future payments but I feel sick at the thought of the money they've been taking from me, every month. I won't be using them again.
Reply from Superprof UK2026-06-17
Hello Graham,
Thanks for taking the time to share your review.
Superprof exists to help students find their ideal tutors. For this service, we do charge a fee of £39 for the Student Pass. We make it clear on our payment page that the pass enables you to contact unlimited tutors in all subjects.
With the Student Pass, you're able to create a targeted search through our database of some of the best tutors in your area, as well as across our global platform, to find the perfect tutor for your learning needs.
The Student Pass allows you to safely communicate with your tutors and securely pay for lessons via the platform. Even after you unsubscribe from the Student Pass you can continue using these features with the tutors that you've already connected with.
In the event that the tutor does not have availability to offer a class, having first accepted a request, then it's our team's job to work with you to find a solution to that.
It sounds like you have already reached out to our team, so if that's the case, then rest assured that we'll be back in touch quickly.
Kind regards,
Superprof
The issue is not whether the subscription terms exist, it's whether they are presented in a way that people genuinely understand.
When I raised my concerns, I received a long, scripted response explaining why the charges were valid, with little acknowledgement of why so many customers seem to have the same complaint.
The whole experience left me with the impression that customer understanding comes second to subscription revenue.
Reply from Superprof UK2026-06-17
Hi,
We’re sorry to hear about your experience and truly understand how frustrating this must have been.
We never want anyone to feel misled when using our platform. The Student Pass is a subscription that gives access to contact tutors, but we absolutely take your feedback on board about how this was presented.
We’re continuously working to improve clarity on our site, and your comments help us do that.
Kind regards,
Superprof
I hope you have read these reviews before making the mistake of giving your card details to this company. Its a scam hidden under small print. Cancel your subscription and close your account without delay. The tutors are probably all fake. It is a mad and sick world that allows a company like this to operate. They should be shut down and jailed for fraud. Any good reviews on trustpilot must be fake.
Reply from Superprof UK2026-06-17
Hello Daniel,
Thank you for sharing your review via Trustpilot.
We're concerned to hear of your disappointment with our service and that our fees were not clear for you at first.
Trust and transparency are of utmost importance for us, that is why the conditions of our service are displayed to you when you sign up.
The Student Pass is a 30-day rolling subscription which is indicated on the payment page, as well as a reminder email detailing that you can cancel your pass at any point.
You can also find more comprehensive information on our website under the terms and conditions.
We hope this helps clarify things a little further for you but please feel free to get back in touch with our UK customer care team at [email protected] and we'll be happy to assist you in any way we can.
Kind regards,
Team Superprof
They charge your account without any notice and without using their service. DO NOT sign up to this con of a website.
Reply from Superprof UK2026-06-17
Hello Alan,
Thank you for sharing your review here.
To access our platform and connect with tutors, a Student Pass subscription is needed, which costs £39 per month. As detailed on the payment page you passed through when signing up, this subscription grants you full access to our platform, including the ability to contact unlimited tutors and access their contact details.
If you have not been able to organise a first lesson with any of the tutors you reached out to, we would welcome the opportunity to discuss your experience with you.
If you would like to discuss this further with our customer support team, please don't hesitate to contact us at [email protected].
Kind regards,
Superprof
I found this platform misleading. I used it to book 1 lesson and decided not to continue. Months later I noticed a monthly payment going out to super prof so I’ve swiftly cancelled. I am normally quite observant so this cannot have been made clear when I signed up. Obviously frustrating to waste over £150 like this ! I think you need to make the subscription terms much clearer when people are signing up
Reply from Superprof UK2026-06-17
Hello Freddie,
Thanks for your review, we're sorry to hear that you feel this way.
The Student Pass is a monthly subscription of £39 and it allows you to contact as many tutors as you like for a period of 30 days. You will then need to pay the tutor rate separately.
With an active Student Pass you can contact an unlimited number of tutors until you find the perfect fit. All of these details are set out in our terms of use, the payment page where you entered your details and across our site.
In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future.
In case you feel that our team can offer any support or assistance in this matter, please do get in touch, [email protected].
Kind regards,
Superprof UK
SCAM: DELETE YOUR ACCOUNT IMMEDIATELY
Or you’ll be charged no matter what.
I realised at after 200£ after stopping my subscription. Some people lost much more.
Reply from Superprof UK2026-06-17
Hello Arda,
Thank you for sharing your review via Trustpilot.
We're concerned to hear of your disappointment with our service and that our fees were not clear for you at first.
Trust and transparency are of utmost importance for us, that is why the conditions of our service are displayed to you when you sign up.
The Student Pass is a 30-day rolling subscription which is indicated on the payment page, as well as in our terms of use for the site and in the email correspondence we send, which also offers a reminder that you can cancel your pass at any point.
We hope this helps clarify things a little further for you but please feel free to get back in touch with our UK customer care team at [email protected] and we'll be happy to assist you in any way we can.
Kind regards,
Team Superprof
ONLY POSITIVE REVIEWS ARE FROM TUTORS.
STUDENTS ARE RIPPED OFF. THEY WILL CHARGE EVEN IF CANCEL. I PAID 200£.
DELETE YOUR ACCOUNT ASAP.
VERIFY YOURSELF.
Reply from Superprof UK2026-06-17
Hello,
Thank you for sharing a second review with us here.
As we mentioned in our response to your initial review, please don't hesitate to contact our support team ([email protected]) in case we can help with anything further about this.
Kindest regards,
Superprof
What a con they get you on subscription and will not refund
The tutor never happened so it’s all just a con
DO NOT USE THIS COMPANY
Reply from Superprof UK2026-06-17
Hi Karl,
We’re sorry to hear about your experience and completely understand your frustration.
Just to clarify, the Student Pass is a monthly subscription that gives students access to our platform so they can contact tutors directly. It isn’t linked to any specific subject or teacher, and it renews automatically every 4 weeks unless cancelled through your dashboard.
That said, if the tutor you contacted wasn’t the right fit and no lesson took place, we can understand how disappointing that would feel.
Please drop us an email at [email protected] so we can take a closer look at your account and help however we can.
Kind regards,
Team Superprof
I have been a tutor on Superprof for 4 years now and it is the best platform I have used. Quick and efficient contact, and support always there to help.
They don't tell you that the "Student Pass" auto renews each month. None of the tutors ever even reply to you. Waste of time.
Reply from Superprof UK2026-06-12
Hi Henry,
Thank you for sharing your comments with us here.
We are sorry to hear that our service and the Student Pass fee were not clear to you at the moment of subscribing.
All the information about our fees is available in our Help Centre, Terms and Conditions, and on the payment page, you go through when you subscribe to our service.
In our email correspondence and across our site, we make it clear that the Student Pass is a rolling subscription, charged at £39 per month, which you may wish to cancel once you've found your ideal tutor(s) to avoid it renewing automatically and further charges being made in future.
In case you feel that our friendly team can offer any support about the issues you've mentioned you had in contacting your tutors, please do get in touch, [email protected] and we'll be happy to help you with that.
Kind regards,
Superprof UK
Beware : as you can see from similar experiences this company scams you into subscribing without realising you have for £39 a month whether you use a tutor or not. I did not and only realised three months later that the money was going out each month and they automatically subscribe you if you so much as attempt to contact a tutor. I have had zero service from them and they are refusing to refund my subscription citing small print in an email which contravenes UK consumer law practices. I received no email notifying that I had subscribed and no email before each renewed subscription debit (even Apple tells me once I pay them every month). Complete fraud stay clear
Reply from Superprof UK2026-06-12
Hi Anjuli,
Thanks for taking the time to share your review.
Superprof exists to help students find their ideal tutors. For this service, we do charge a fee of £39 for the Student Pass. We make it clear on our payment page, in our Help Centre, and our Terms & Conditions that the pass is a monthly subscription, which renews automatically unless you cancel it.
The Student Pass allows you to safely communicate with your tutor(s) and securely pay for lessons via the platform. Even after you unsubscribe from the Student Pass you can continue using these features with the tutors that you've already connected with.
In the event that members of our tutor community aren't available to offer a class, having first accepted your request, then it's our team's job to work with you to find a solution. It sounds like you've already been in touch with our team, but if we can assist further then please get back in touch via email ([email protected]) and we'll be happy to help.
Kind regards,
I was looking for a an art tutor for my daughter, there were a few matches and I settled on the one that fitted what we wanted. I really should have read the small print though!
I feel that the ‘ subscription’ free was misleading. It said that you would only be charged if you were matched. How ever what it should say is that you will be charged for the month as soon as a tutor m’accepte your message request- Whether you decide to go with them or not. Once I realised this I immediately unsubscribed before I could be charged again. I later found out my tutor does not see any of the £38 I was charged. It is purely for allowing you access to the tutors on their system.
Luckily the tutor that replied ended up being lovely and we went with her, but I felt like it was all on her merit and nothing to do with any filtering, fact or qualification checking on superprofs part.
They need to do better.
Reply from Superprof UK2026-06-17
Hi Amy,
Thanks for your review.
We're glad to hear that things are going well with the tutor whom we helped you to find and organise lessons with.
Rest assured that we're committed to refining our site-user experience, so we've taken your comments on board.
Thank you for choosing Superprof.
Kind regards,
Superprof
Preply 
MyTutor
Tutorful
FindTutors
GoStudent
Superprof France
The Profs
AXS UK