Taskrabbit US (taskrabbit.com) has a 4.1 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Home Services and its reputation is good. 75% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
Aleksandr and Nail were amazing. Worked hard, worked fast, 5 stars, 100% worth the hourly fee they charged. But the fees that Taskrabbit charged were just ridiculous. $65 per hour per tasker turned into $90 per hour per tasker, absolutely crazy. I understand the app needs to make money as well, I’m always happy to pay some additional fees, but this was way way way too much. Really soured the experience, I can’t recommend this app to others given the ridiculous fees.
Reply from Taskrabbit US2026-08-05
Hi,
We’re so sorry for this experience, your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".
Hi,
We’re so sorry for this experience, your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".
Ivan was wonderful. Not only was he a skillful and precise, but he was kind and easy to work with. Ivan cleaned after himself and all around was a talented pleasure.
The booking process is terrible, you don't get confirmation but you do get charged. It's not a "booking" if they're not coming, it's a request.
The support process is terrible, I only was able to chat with an AI agent that was useless. I've been charged for about $500 for 3 taskrabbits that cancelled on me (the one most egregious with little communication two days before my move), and have been unable to speak to anybody about it.
Only giving a 2 because someone did show up and do the task, though they were 2 hours late and had to be explained and guided on how to do the task.
Reply from Taskrabbit US2026-08-05
Hi there- I sincerely apologize for your recent experience with your Tasker, as well as the difficulty you faced reaching customer support. We truly appreciate your feedback and you taking the time to share it with us. If you are open to giving us another chance, please reach out to us at help.tr.co so we can make things right for you.
Absolutely horrible experience with this app. Scheduled mover two weeks in advance and consistently checked in to ensure he could make the time just to have him cancel last minute. Moves are very time sensitive and this was a major issue. All movers I tried to schedule after cancelled after accepting task as well. TaskRabbit provided no support or incentive for movers to commit to their time.
Reply from Taskrabbit US2026-08-05
Hi there-We have a high standard for Taskers in our community and we’re so sorry to hear you encountered this experience. When registering, Taskers agree to complete every task or communicate with you if they’re not able to. Please let us know at help.tr.co if you need further assistance.
TaskRabbit has been one of the most frustrating service platforms I've ever used. My experience from start to finish was nothing short of a disaster.
First, multiple Taskers cancelled on the very same day of the appointment, leaving me scrambling at the last minute after I'd already planned my day around the booking. The platform seems to have little to no accountability for this behavior, and customers are simply left to deal with the consequences.
When I reached out to customer support, the experience somehow got even worse. Responses took over **two hours**, despite the issue being time-sensitive. Even more frustrating, they asked me to contact them, only to disappear again for another two hours without any follow-up. That isn't customer support. It's complete neglect.
The website and app are equally unreliable. The filters don't work properly, and I was repeatedly shown Taskers who didn't match the criteria I had selected. What's the point of having filters if the platform ignores them?
To make matters worse, the Tasker I eventually hired **overcharged me for both the time spent and the services provided**. Not only was I billed unfairly, but the work itself was incomplete and poorly done. I ended up paying more while still having to deal with the original problem myself.
TaskRabbit markets itself as a convenient, reliable platform, but my experience was the exact opposite. Between same-day cancellations, an unresponsive customer support team, broken search filters, and Taskers who overcharge without delivering quality work, this platform has been a complete waste of time, money, and energy.
I won't be using TaskRabbit again, and I certainly wouldn't recommend it to anyone looking for dependable service. There are plenty of competitors that value their customers far more than this company appears to.
Reply from Taskrabbit US2026-08-05
Hi there-We deeply apologize for this experience and appreciate you taking the time to bring it to our attention. We'd like to look into this further, however, we'd need additional info to do so. If you'd like to give us another chance, please visit help.tr.co and click the "Contact Us" button to reach back out at your earliest convenience.
this is the best app ever!
I own a business and need extra help at times. We used to use Craig's list and FB, but they were not vetted and who know who you will get.
Our tasker was great, on time and worked well and took direction well. I will definitely use TR again!
