Tates

Daniel of Service Dept was exemplary…

Daniel of Service Dept was exemplary with his customer care at Tates of Pyecombe High praise as for 20 years I was director of comms in many large organisations driving the importance of good service!

I would like to thank Max

I would like to thank Max, Bradley the manager, and all the staff for their help in buying our new car. Nothing was too much trouble, buying our second car from Max and the team. Every part of the experience has been, honest, friendly, and smooth. All the team members really listened to our needs and wants, to ensure we found the right car for us. Thank you

Excellent service and good car

Had a good experience no problems pleased with car and the help we received

David WatsonUnited Kingdom · 5 reviews · Experienced 2024-07-10 · Posted 2024-07-11

I asked twice to be updated after being…

I asked twice to be updated after being informed extra work was needed following a service. Long story short I had to call them at the ends of day 2 and day 3 to get updates. And the problem has still not been fixed. Simple texts or short phone calls would have made all the difference. Ps also had to inform them that two of their phone numbers on their own website weren't correct.

Aimee hallUnited Kingdom · 1 review · Experienced 2024-06-21 · Posted 2024-06-24

Recent purchase

I recently purchased a vehicle from tates and the customer service I received from James was brilliant, nothing was too much trouble. Great contact throughout, I came across a discrepancy on a car check that I had done and emailing James straight away about the issue I got a rapid response from him and the matter was resolved quickly and I was made to feel at ease. I would definitely recommend tates! Very happy with the purchase. Thank you James and team

John SamsonUnited Kingdom · 1 review · Experienced 2024-03-12 · Posted 2024-05-26

Terrible service department

Sales people are great, the after service and service department are terrible, they don’t honour the service agreement or warranty, if anything goes wrong , they want £125 to put the vehicle on the computer, they always blame you for any issues ,so they don’t have to pay out on repairs, regardless of warranty or service plan . You then have to pay £125 and cost to repair the vehicle. They will lie to your face , I spoke to Citroen and they confirmed tates, had not even contacted them regarding the issue, however the service department said they’re talking to Citroen regarding the charge , but they just lied about all off it. We are on your side the service chap said, complete lies , he didn’t even contact Citroen , easier to charge me, their service plans and warranty is a joke . Heard to the same from many people do not buy from tates. If you break down , which my new unreliable Citroen has done, they never have a courtesy car and the wait is always 3/4 weeks to be seen, get more staff , and honest staff .

Can't take criticism and blacklist you for it

Normally I give 5 stars for service, have done for years however on the last occasion the service was so poor I rated Tate's 1 star ( on Trustpilot for all to read) ). We want criticism good or bad your led to believe. Today I contacted Tate's as my car is due for a service and MOT. I was told in no uncertain terms by the director that I have been blacklisted that I and my vehicles are not welcome and even though I have a pre payment plan for servicing I was told it would not be honoured and to look elsewhere. So the lesson of the story is yes they want your money are happy to take it but dare to complain and your told your banned from all Tate's dealerships. I'm sure the response will be careful thought out making me the big bad customer but 27 years as a Tate's customer tells a different story. The response from Tate's is exactly as expected nothing new there. I purchase vehicles for both work and pleasure your loss not mine

Max is a great salesman

I was seen by Max, a Sales Exec. He was very personable and followed up. An excellent set up in Portslade and I was very pleased. Well recommend them.

Consistently excellent customer support and service care.

Consistently excellent customer support and service care throughout the last 5 years since purchasing my Hyundai Santa Fe from Tates of Portslade. Thank you.

Very patient sales staff

Very patient sales staff. Test drived 2 cars, coming away still not sure. Offered a follow up service to try and find the specific car ( colour and interior) we were looking for.

Five weeks to fix a Water Pump!!!!

Had a light telling me the car was overheating. I was told by Tait's to not use it, the car was then booked in for repair two and a half weeks later. Car delivered to Tait's, by RAC as arranged they then a further 19 days in the workshop, to fix an actuator on the Water Pump. Without doubt the worst experience I have ever encountered from any dealership. A Near 50K car that has been off the road for five weeks to repair a water pump. There were other issues but I couldn't be bothered to follow up as Tait's had already broken me. Really at a loss to understand how this company is in business, utter disgrace. P.S. Cant believe I have to give one star!

Buying and documentation experience

The actual buying process was good, but one thing lets it down was the after sale documentation side. We had to chase them up several times to get the warranty documentation send to us, it took nearly two months to receive the paperwork. Also the sale manager did not return our calls as requested to discuss the problem, instead we got his minion taking his call which was not reassuring.

Amazing - Highly recommend

Amazing. The team are always so professional and helpful. I had problems with a car I purchased from an online dealership. Tates have completed all the repairs for me and helped me every step of the way in getting my money back from the warranty company. They couldn’t have done more to help me. This wasn’t their problem to help me and they have gone above and beyond. I highly recommend this garage. I go there for all servicing and MOT. Thank you so much Larissa

From placing order for my new car I was…

From placing order for my new car I was kept up to date to what was happening. I was informed how long I would have to wait. Craig was always helpful and polite. Couldn't fault him. Extremely happy with service.

Nice people to buy a car from

Nice people to buy a car from. Ian Stocks was the salesman I dealt with. Very nice to deal with and professional. Haven't bought a new car for many years, and loved the fact it was covered up when I arrived, and was then unveiled. Nice touch.

jarrad was so helpful and efficient

Great Service as always

Ian really looks after us, this is our 4th car from you and everytime he looks after us so well, with a real personal touch.

Steph NealUnited Kingdom · 8 reviews · Verified · Experienced 2024-01-30 · Posted 2024-03-20

Great service from a friendly team.

Ian was amazing

Ian was amazing. Can't thank him enough for all the help and care he shows. Would never go anywhere different.

Very helpful staff

Very helpful staff, Harry, professional and polite.