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Beauty & Well-being

PerfumeBox

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201 reviews

4.5201 reviews
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About PerfumeBox

Data updated
Website
theperfumebox.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (22/22)
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About this business

Perfume Box provides genuine fragrances at competitive prices. All of our products come in the original manufacturer packaging and are 100% genuine & authentic. We are a family run company and have been in the business for the past 30 years. We aim to offer 100% customer satisfaction through low prices, our huge variety and customer service. We are adding new products on regular basis and we endeavor to maintain the site on a regular basis by constantly monitoring and updating product information.

Written by the business, not verified by us.

Is PerfumeBox legit?

PerfumeBox (theperfumebox.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the impressive selection of hard-to-find fragrances, noting highly competitive prices and exceptionally smooth purchasing processes. Consumers also deeply appreciate the careful protective packaging and remarkably fast delivery times that consistently ensure orders arrive safely at the door. Reviewers often highlight that the products feel authentic and match their expectations perfectly, making the overall online shopping experience genuinely enjoyable. However, some people mentioned encountering frustrating delivery delays, carrier handoffs, or missing packages that required extra customer service follow-up. A few consumers also experienced problems with damaged items, broken bottles, or unexpected product inconsistencies upon arrival.

Auto-generated from all reviews of this business. For reference only.

What people say

Easy to find product and fast to check…

Easy to find product and fast to check out just hoping my items doesn't take long to get here.

Reply from PerfumeBox2026-07-31

Hi MJ, Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights. Thanks & Regards, The Perfume Box Team.

I received an open used bottle almost…

I received an open used bottle almost haft of the perfume gone, when I immediately email customer service, I never received a follow up nor positive response. Bad service

Reply from PerfumeBox2026-07-30

Hi I.I, We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations. Please feel free to reach us at [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding. Thanks & Regards, PerfumeBox.com

perfumebox great place to get fragrance…

perfumebox great place to get fragrance never has a problem fragrance always arrive quickly....5 star..

Reply from PerfumeBox2026-07-27

Hi Denzie, Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights. Thanks & Regards, The Perfume Box Team..

Simply the worst!

I have given this company two separate chances, and both experiences were an absolute disaster. The first time was last year in November, when my order was returned to them due to an alleged address error, even though the address was completely correct. At the same time, I placed two other orders at Amazon and another direct competitor, and I received my orders without any problems. Instead of re-sending my order as agreed, they forced an unrequested refund and refused to honor the original discount for a re-order. When I tried again recently, their automated security system flagged my valid military APO shipping address located abroad as "fraudulent" simply because my IP address matched my physical foreign country. When I contacted support, I was met with defensive, automated canned responses refusing to help, completely ignoring the fact that their security system seems to not be able to handle APO addresses, and flat-out refusing again to honor the original discount for a re-order even if they are the ones asking me to place my order again, unbelievable! If you are stationed abroad or use an APO address, save yourself the headache and avoid shopping here. They will take your money, blame their own technical failures on you, and refuse to stand by their promotions.

Reply from PerfumeBox2026-07-27

Hi JB, We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations. Please feel free to reach us at [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding. Thanks & Regards, PerfumeBox.com

I’m a repeat customer many times

I’m a repeat customer many times. I’ve always have a positive experience and will always continue to shop with perfumebox.

Reply from PerfumeBox2026-07-22

Hi Woodland, Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights. Thanks & Regards, The Perfume Box Team.

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