Great experience
Easy to navigate the website and great prices
About Planet Beauty
Data updated- Website
- planetbeauty.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 38% (15/39)
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About this business
When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations.We provided professional beauty brands as well as trending products and innovative newcomers.We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
Is Planet Beauty legit?
Planet Beauty (planetbeauty.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 38% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company, pointing out seamless interactions and overall satisfaction. Consumers frequently mention that the website is exceptionally easy to navigate, allowing them to quickly discover and purchase desired items without any hassle. People also love the extensive product selection and incredible pricing, noting that the deals available are consistently better than those found elsewhere. Some reviewers were not happy with promotional offers, explaining that discount codes frequently failed to work or that promised reductions were not properly honored at checkout. Additionally, a few shoppers reported frustrating issues regarding their orders, mentioning unexpected shipping delays or receiving incorrect items instead of what they actually purchased.
Auto-generated from all reviews of this business. For reference only.What people say
Very Easy to use
Very Easy to use. Everything was self explanatory.
Fast service
Fast service. Easy to view products.
Fast and easy!!!
Great prices & products
Great prices & products and I needed to pick up two Living Proof items for my hair
Easy to order and I found exactly what…
Easy to order and I found exactly what I wanted.
maiettacomcast.netUnited States · 5 reviews · Verified · Experienced 2026-08-08 ·
Best Customer Service!
Planet Beauty is my new shopping site and my favorite planet! The package arrived on time and was very carefully packaged. I am amazed by their customer service! They are quick to reply and are so friendly. The blow dryer was well priced and is exactly as described on their website. You should make this your new shopping destination. You will not be disappointed!
Found what I wanted and made the…
Found what I wanted and made the purchase. As I new customer I would have liked to have had the option to get the 20% on this purchase by signing up.
Very disappointed with customer service.
I am a first-time buyer. Forgot to enter discount code. Have asked for 20% credit to account. Expect customer service would give credit. This is for a ceramix xtreme hair dryer.
Price was good
Price was good. A lot of products to choose from. J9
Discount was great thanks!
I love my products
It was not able to put in my 20% off…
It was not able to put in my 20% off once again. This is the second time this has happen ordering from Planet Beauty. It's very frustrating.
Reply from Planet Beauty2026-08-06
Hi Susan, We're sorry for the frustration. We understand how disappointing it is when a discount doesn't apply at checkout. We'd be happy to review your order and help with any eligible discounts. Please feel free to email us at [email protected], and our customer support team will be happy to assist you. We appreciate your feedback and apologize for the inconvenience.
Easy to order and 20% off was great…
Easy to order and 20% off was great deal!
Reply from Planet Beauty2026-08-06
We love hearing that your order process was smooth and that our 20% off offer made your shopping experience even better. Thank you for shopping with Planet Beauty!
No Coupon
I was disappointed that could not use my New Customer 20% off coupon on my purchase.
Easy, accurate shopping with best prices.
Ordering was was simple, with value pricing for top name products.
Reply from Planet Beauty2026-08-06
Hi Matt, That’s great to hear! We love making beauty shopping simple while providing access to the top-name products you love at amazing values. Thanks for shopping with Planet Beauty!
Very easy to use!
Very easy and great to use! Great prices! Great sales! Free shipping also on the products I needed!
Reply from Planet Beauty2026-08-06
Hi Elizabeth, Thank you for sharing your experience! We strive to make shopping with Planet Beauty simple while offering great value on the products you love. We’re thrilled you enjoyed your savings!
you did not send me a reminder about…
you did not send me a reminder about this auto ship order & I do not need it now. I already have 4 unopened bottles; can I cancel this order? thank you for the help canceling my order; I will be sure to email next time i need to cancel.
Reply from Planet Beauty2026-08-06
Hi Dianna, We're sorry for the frustration. We understand how important it is to stay informed about upcoming Auto Ship orders. We were able to cancel this order in time for you. For any future Auto Ship cancellations, please email our customer support team at [email protected] before your next scheduled shipment, and we'll be happy to assist. Thank you for your feedback, and we apologize for the inconvenience.
Smooth transaction
Smooth transaction. Easy to follow
Reply from Planet Beauty2026-08-06
Hi Eric, We strive to make every step of the shopping experience simple and convenient, and we’re happy to hear we delivered. Thank you for being a Planet Beauty customer!
You have what I needed and hadn't been…
You have what I needed and hadn't been able to find and it was EASY to order. Thank you
Reply from Planet Beauty2026-08-06
Hi Jody, We’re so glad you found what you were looking for and that ordering was easy! Thank you for choosing Planet Beauty!
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