When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations.We provided professional beauty brands as well as trending products and innovative newcomers.We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
Is Planet Beauty legit?
Planet Beauty (planetbeauty.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 38% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company, pointing out seamless interactions and overall satisfaction. Consumers frequently mention that the website is exceptionally easy to navigate, allowing them to quickly discover and purchase desired items without any hassle. People also love the extensive product selection and incredible pricing, noting that the deals available are consistently better than those found elsewhere.
Some reviewers were not happy with promotional offers, explaining that discount codes frequently failed to work or that promised reductions were not properly honored at checkout. Additionally, a few shoppers reported frustrating issues regarding their orders, mentioning unexpected shipping delays or receiving incorrect items instead of what they actually purchased.
Auto-generated from all reviews of this business. For reference only.
It was really easy to find what I was looking for, and the checkout process was fast and easy. There were some other products offered that were related and although I didn't need to get them, it was nice to have suggestions.
Reply from Planet Beauty2026-07-29
We're so happy to hear that you found our website easy to navigate and that your checkout process was quick and smooth. We appreciate your positive feedback on our product suggestions; we always aim to enhance your shopping experience. Thank you for sharing your thoughts!
Was supposed to get a free item with my first purchase. I had a list to choose from and when I checked out and had already payed it charged me for said free item. Pretty upset it charged me for it. I wouldn’t have purchased it if it wasn’t free.
Reply from Planet Beauty2026-07-29
We’re sorry for the confusion regarding the promotional gift. We understand how frustrating it can be to see an item charged when you expected it to be included at no additional cost. We appreciate you bringing this to our attention and apologize for any confusion you experienced during checkout.
Easy and quick check out. Site is very easy to navigate and love all of the products!
Reply from Planet Beauty2026-07-29
We're so glad to hear you found our checkout process easy and quick! It's wonderful that you enjoy navigating our site and love our products. Thank you for your kind words!
You say we don’t need to put email or phone yet you can’t complete order w/o it.
Reply from Planet Beauty2026-07-29
Thank you for your feedback. We apologize for the confusion regarding the information requested during checkout. We understand how frustrating it can be when the checkout process seems inconsistent with what is communicated on our website. We appreciate you bringing this to our attention and will share your feedback with our team as we continue working to improve the shopping experience.
Thank you for your feedback. We’re sorry to hear that you found our website difficult to navigate. We’re always looking for ways to improve the shopping experience and appreciate you taking the time to share your feedback with us.
My new customer coupon code didn’t work for your app but it did for your website. However I was only offered a free gift through the app so I wasn’t able to get it. I feel cheated into downloading the app without the reward.
Reply from Planet Beauty2026-07-23
We're sorry for the confusion and appreciate your feedback. We understand how frustrating that must have been. The app and website may have different promotions, and some offers can't be combined. We'll be sure to share your comments with our team as we work to improve the app experience.
Planet Beauty’s prices cannot be beat! Their product selection is amazing. I no longer shop on the products website, I come straight to Planet Beauty!
Reply from Planet Beauty2026-07-22
We're thrilled to hear that you love our prices and product selection. It means a lot to know that Planet Beauty has become your go-to destination for your beauty needs. We truly appreciate your loyalty and look forward to continuing to serve you!
Many brands, but especially what I was looking for. Great descriptions of products and how to use them. Presentation of products was good. Easy checkout
Reply from Planet Beauty2026-07-22
Thank you for your wonderful review! We’re so glad to hear you enjoyed our selection of brands, helpful product descriptions, and easy checkout experience. We strive to make finding the right products as simple and enjoyable as possible. We appreciate your support and look forward to serving you again!
Order was processed incorrectly and can’t get a live person to take care of it!!!
Reply from Planet Beauty2026-07-22
We're sorry to hear about your experience. While we currently offer support via email only, we're happy to help resolve any order issues. Please contact us at [email protected] with your order number, and we'll assist you as quickly as possible.
FragranceNet
KilgourMD
Fragrance Outlet
Bangerhead
Blissy
MiamiMD
FragranceMarket.com
Bangerhead