When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations.We provided professional beauty brands as well as trending products and innovative newcomers.We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
Is Planet Beauty legit?
Planet Beauty (planetbeauty.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 38% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company, pointing out seamless interactions and overall satisfaction. Consumers frequently mention that the website is exceptionally easy to navigate, allowing them to quickly discover and purchase desired items without any hassle. People also love the extensive product selection and incredible pricing, noting that the deals available are consistently better than those found elsewhere.
Some reviewers were not happy with promotional offers, explaining that discount codes frequently failed to work or that promised reductions were not properly honored at checkout. Additionally, a few shoppers reported frustrating issues regarding their orders, mentioning unexpected shipping delays or receiving incorrect items instead of what they actually purchased.
Auto-generated from all reviews of this business. For reference only.
What people say
Lisa JagneauxUnited States · 2 reviews · Verified · Experienced 2026-07-05 ·
★★★★★
I chose planet beauty because Great prices on Davines Haircarethey…
I chose planet beauty because they always have what I need at a great price. Hands down my go to for hair beauty!
Reply from Planet Beauty2026-07-22
Thank you so much for your wonderful review! We’re thrilled to hear that Planet Beauty is your go-to for hair and beauty needs. We’re always happy to provide the products you love at great value, and we truly appreciate your continued support!
Easy to navigate but you don’t provide any samples with even large purchases.
Reply from Planet Beauty2026-07-22
Thank you for your feedback! We’re glad to hear you found our website easy to navigate. We understand that samples are a fun part of the shopping experience, and we appreciate your feedback. Sample availability can vary depending on what is provided by our brand partners, but we always appreciate the opportunity to include them when available. Thank you for shopping with Planet Beauty!
Quick & efficient service. Loved the discount! 😊❤️
Reply from Planet Beauty2026-07-23
We're so glad you enjoyed your discount. 😊 Be sure to keep an eye on your email and text messages for exclusive promotions, sales, and special offers throughout the year. We look forward to seeing you again!
We're happy you were able to take advantage of one of our promotions! Don't forget to check your email and text messages for more great deals and exclusive offers.
This is the first time I have used your website. It was easy to navigate and to find what I was looking for. Your prices were the best when I compared to several sites I usually use. Thank you for a great experience!
Reply from Planet Beauty2026-07-22
Thank you for your wonderful review! We’re so happy to hear that your first experience with Planet Beauty was a great one. We’re glad you found our website easy to navigate and that you were able to find the products you were looking for at a great value. We truly appreciate your support and look forward to serving you again!
I must have been asked to enter my email 6 times which was annoying and then being told I would get 20% off and then nothing ...... not right
Reply from Planet Beauty2026-07-22
We're sorry for the frustration you experienced during checkout. We understand how repeatedly entering your email could be annoying.
Our records show that the 20% off coupon was successfully issued. If you had any trouble applying it to your order or if it didn't work as expected, please email us at [email protected] with your order details, and we'll be happy to look into it and help. We appreciate your feedback, as it helps us improve the experience for everyone.
We're so glad you love the product and found reordering easy! 😊 Thank you for choosing Planet Beauty.
P
Paul NealonUnited States · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
Disappointed right off the bat!!
Disappointed right off the bat!!! I was Promised 30% off and it was not honored for my new account. I had to hunt outside the company to get a code to fix it. NO Help from Planet Beauty. We have NOT received it yet, so I am hopeful. If NOT, I'll be on here and Reddit etc. to tell my frustrating story.
Reply from Planet Beauty2026-07-22
We’re sorry to hear about your frustration with the new customer discount. We understand how disappointing it can be when a promotion doesn’t apply as expected, and we appreciate you sharing your feedback.
If you have any questions or need assistance with your order, please feel free to reach out to our customer service team. We’ll be happy to help. We hope you enjoy your purchase once it arrives!
We're thrilled to hear you had a smooth and easy ordering experience! Thanks for choosing Planet Beauty.
S
Susan United States · 4 reviews · Verified · Experienced 2026-06-29 ·
★★★★★
You lure people in with the offer of…
You lure people in with the offer of 20% off but when you get to the check out the coupon doesn’t apply. Not a very good approach to get new customers
Reply from Planet Beauty2026-07-22
We're sorry for any confusion regarding our 20% off promotion. The coupon does have certain exclusions, which are outlined in the offer details, so it may not apply to all products.
We appreciate your feedback and understand how this could be frustrating. If you have any questions about a specific item or promotion, please don't hesitate to reach out to us at [email protected], we're always happy to help.
L
Lisa TaylorUnited States · 2 reviews · Verified · Experienced 2026-06-14 ·
★★★★★
🛑🛑 Don’t buy from this company
🛑🛑 Don’t buy from this company! 🛑🛑
I placed my first order with this company on June 13. Two weeks later, I have not received my products. Apparently this company is cheap to send their items through UPS or FedEx. You can’t speak to a customer service representative be at phone. You have to leave an email or a message. I was supposed to get 20% off my first order for signing up for email and text messages. Never got that.🥺
I will never order from them again.
Reply from Planet Beauty2026-07-22
We're very sorry to hear about your experience and apologize for the delay with your order. While we currently offer customer support via email rather than phone, our team is committed to assisting every customer as quickly as possible.
Shipping carriers are selected based on the warehouse fulfilling the order, as different warehouse locations use different carriers. We appreciate your feedback and sincerely apologize that your first experience did not meet your expectations.
We're so glad ordering with Planet Beauty was easy! 😊 Thank you for your support, we look forward to your next order.
P
Paul MillerUnited States · 1 review · Verified · Experienced 2026-06-26 ·
★★★★★
It wont give me the 20% off
It wont give me the 20% off.
Please cancel my order if you cant correct it.
Thanks.
Paul
Reply from Planet Beauty2026-07-22
We apologize for the frustration you experienced with your order. Our team was able to assist and resolve the issue after you reached out. Thank you for giving us the chance to make things right, and we hope to serve you again.
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