For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Electronics & Technology

The Range Hood Store

ClaimedCollecting reviews

104 reviews

4.6104 reviews
Write a review

About The Range Hood Store

Data updated
Website
therangehoodstore.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
104 reviews
Replies to negative
100% (8/8)
Do you own The Range Hood Store? Claim this profile for free and start replying to reviews.

About this business

Founded in 2008, The Range Hood Store is one of the largest online retailers of home appliances, plumbing fixtures, and more. Find the best deals on appliances, appliance packages, and more for your dream home at The Range Hood Store!

Written by the business, not verified by us.

Is The Range Hood Store legit?

The Range Hood Store (therangehoodstore.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company, consistently mentioning highly professional interactions from start to finish. Customers frequently praise the helpful staff and exceptional support representatives for making the entire purchasing process extremely smooth, pleasant, and completely straightforward. People also appreciate the impressive quality of the offered items and note how easy it is to complete orders online without any stress. Some reviewers were not happy with unexpected shipping delays and expressed frustration regarding difficulties tracking their pending orders online. A few customers noted that communication regarding delivery status could be improved since updates took longer than expected to arrive.

Auto-generated from all reviews of this business. For reference only.

What people say

I just placed the order

I just placed the order. It was an easy process. I cannot comment on the range hood as it has not been delivered or installed yet.

Reply from The Range Hood Store2026-05-07

Thank you for your order and for sharing your experience! We’re glad the ordering process was easy. We hope your range hood is a great fit once it arrives and is installed. Please don’t hesitate to reach out if you have any questions along the way.

You make it impossible to print a…

You make it impossible to print a receipt. This should be standard basic business. I don't have time to search to find out how to print a receipt

Reply from The Range Hood Store2026-05-08

We’re sorry for the frustration and appreciate you bringing this to our attention. We understand that printing a receipt should be simple and convenient. We’ll review this issue and work on making the process clearer and easier for customers. Thank you for your feedback.

We have a dropped ceiling in our…

We have a dropped ceiling in our kitchen that can accommodate a range hood of 19” or less. The Range Hood Store was the only retailer that offered such a model. I appreciate the FAQ’s and helpful answers.

Reply from The Range Hood Store2026-05-07

Thank you for your thoughtful review! We truly appreciate your business and hope you enjoy your new range hood.

Quick and easy to complete order

Sent an email to the company asking for an invoice for the two items we needed and with a veterans discount. Got it quickly and it was dead easy to complete.

Reply from The Range Hood Store2026-05-05

Thank you for your kind review! We’re glad we could get the invoice and veterans discount sorted quickly, and that the ordering process was easy. We truly appreciate your support.

My interaction with the manager was…

My interaction with the manager was simply excellent! Everything was fast and professional, with a great deal of attention and respect shown toward the client's requests. Manager Karyn—thank you to you and your team!

Reply from The Range Hood Store2026-05-06

Thank you for the wonderful feedback! We’re thrilled to hear that Karyn and our team provided fast, professional, and attentive service. We truly appreciate your kind words and support!

Alex was amazing throughout the entire…

Alex was amazing throughout the entire process—from helping us decide which ZLINE appliances to choose to guiding us through the ordering process. We ordered a full kitchen suite and couldn’t be happier with how it looks. Alex also stayed on top of delivery, keeping us informed with regular status updates and checking in along the way. Since we were waiting on the appliances before we could move into our home, those updates really helped ease the stress. Overall, the purchase and delivery experience felt smooth, clear, and reassuring thanks to Alex’s support.

Reply from The Range Hood Store2026-05-01

Thank you so much for sharing! We’re thrilled Alex made the process smooth and reassuring from selection to delivery. We hope you love your new ZLINE kitchen suite for years to come!

Great hood and was shipped in perfect…

Great hood and was shipped in perfect condition. Would definitely buy again.

Reply from The Range Hood Store2026-05-01

Thank you so much for your review! We’re thrilled to hear your range hood arrived in perfect condition and that you’re loving it. We truly appreciate your support and would be happy to have you shop with us again!

The customer service was excellent, and the range hood is perfect!

The customer service was excellent (specifically Sophie!). I had a lot of questions and Sophie was patient, responsive and very helpful. I am glad that I decided to purchase a range hood from the Range Hood Store. The range hood was delivered in excellent condition and beautifully packaged. I am very happy with my purchase and the company/Sophie overall!

Reply from The Range Hood Store2026-04-23

Thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience with Sophie and that she was able to help with all of your questions. Please don't hesitate to reach out if you need any further assistance.

Purchased my Z line

Purchased my Z line, stove and hood, and this pot filler completed the look absolutely love it

Reply from The Range Hood Store2026-04-21

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that your pot filler was the perfect finishing touch for your setup. It sounds like your kitchen came together beautifully. Please don't hesitate to reach out if you need any assistance!

No communication on back-order

I ordered my range hood and got an email order confirmation. After hearing nothing for one week, I called. The agent said the hood was on back-order. Why did I have to call? Why did they not inform me. Despite me receiving emails from them, the agent didn't have my email address, but did have the order number; it made me think their systems are disjointed. He said he would investigate. It's only been several hours, but how long should it take to investigate a back order?

Reply from The Range Hood Store2026-04-20

Thank you for bringing this to our attention. We’re very sorry for the lack of communication regarding your back-ordered range hood and for the confusion you experienced when contacting support. That is not the level of service we aim to provide. We will ensure a representative reaches out with an update on your Broan range hood as soon as possible.

Wish for a person for customer service

I wish that when I had an issue that I could have spoken to a person instead of an AI robot

Reply from The Range Hood Store2026-04-20

Thank you for taking the time to leave a review and providing feedback on our chat feature. Our representatives are available by phone at 1 (866) 528-0571, Monday-Friday 6 AM - 4 PM PST. Please don't hesitate to reach out for further assistance.

People also looked at