Reformation

I came in to find some outfits for a…

I came in to find some outfits for a birthday trip coming up. Everyone was so helpful and nice! From the girls out front to the ones in the dressing room. Excellent service all around!

What you see is what you get - a high quality product!

I like the mission, the style and quality of the clothes. While they are on the pricer side, it's worth it! I find myself going back to the website every now and then to see what's new

Hooked on all the quality!

Such good quality clothes and customer service and SO efficient/fast!Great help with sizing! Def hooked on Reformation!

RefSuperstars

As a former employee, I still love the girls working here 🌷 they’re always so kind and efficient ⭐️ A shoutout to Ashley, Vanessa, Evelyn, Naidelyn, Chloe, Anna, Emma, and Uma ⭐️

The costume service is amazing!

so easy to order!

Kimberley FletcherUnited Kingdom · 3 reviews · Verified · Experienced 2026-06-01 · Posted 2026-07-15

Easy to transact

Easy to transact, great folks in store, only issue was stuff arriving at different times so didn’t get some of the items quite when I’d wanted them

One of my favorite brands!

The site is super user friendly and I love all of the products. Have been super satisfied so far!

Love their clothing

Love their clothing! And love their use of technology!

5 Stars for Reformation

I've shopped at Reformation for years, and it continues to be one of my favorite brands. Every experience in-store has been consistently exceptional. The team is genuinely welcoming, they greet you when you walk in, check in thoughtfully while you're trying on clothes, and are always patient, attentive, and happy to help without ever being pushy. It feels like personalized service, which keeps me coming back. Beyond the customer experience, Reformation has truly found its niche in fashion. Their pieces strike a balance that's surprisingly hard to find, timeless yet modern, elevated yet effortless. I love that I can build so much of my wardrobe here, from everyday jeans and tops to tailored pants, matching sets, beautiful dresses, and outfits for special occasions. Their designs have an understated sophistication with just the right amount of personality, making them feel current without chasing trends. Reformation has created a brand that's both stylish and wearable, and that's what sets them apart. The quality, fit, and versatility keep me coming back season after season. It's one of the few stores where I know I'll always find pieces that make me feel confident and put together.

Amazing products!!The quality is…

Amazing products!!The quality is superior and true to fit,easy to navigate site and efficient and friendly customer service.

Great service and selection

Reformation not only has great…

Reformation not only has great clothing/shoes but also great customer service

Love the concept and the clothes

Love the concept and the clothes. I don't have a consistently good in-store experience. Some people who work there are snooty and seem like they can't be bothered. I've also had the opposite experience where the salesperson is very friendly and helpful. Just wish it were more consistent.

I like the ethos of sustainably sourced…

I like the ethos of sustainably sourced materials and environmentally conscious production methods, and the staff at the Georgetown DC location are always kind, helpful and knowledgeable.

I love customer experience that is…

I love customer experience that is offered in stores. Staff is very attentive and helpful.

Unacceptable customer service and restrictive account warnings

I am incredibly disappointed with how my recent order was handled. There's one preorder dress, which unfortunately went missing from my delivery. While a refund was eventually issued because the item couldn't be reshipped, the communication from support was completely unacceptable. Despite being a frequent shopper and a Friends with Benefits VIP member(I spent thousands of dollor monthly cuz I love this brand design). I received a restrictive warning from the support team stating that any future lost packages to my address would not be refunded. Punishing a loyal customer and placing flags on an account for a delivery failure completely outside of my control is an incredibly poor business practice. This is a joke.

Excellent customer service and cute…

Excellent customer service and cute clothes. The only thing keeping me as a customer of this brand is their customer service is so good and the designs are often unique and adorable. However the quality of the clothing has dropped off a cliff. So many things are dry clean only, which I’ll never buy. And the zippers are cheap trash, I’ve had two break on new dresses. They’re not thinking of intelligent design and longevity of clothes anymore. Example: the Everett dress, a heavy double lined thick linen dress, yet the entire weight of the dress is supported by a strap that is held on by one tiny button. Both the buttons broke because it’s a poor design. Just sew the strap on.

Issue resolution and exchanges

Usually get my issues resolved and it’s very helpful to be able to text the line for any help. The only downside is the policy of exchanging an online order through stores. They can’t seem to help much in stores and require you to reach out through customer love. Also, seems like exchanges can’t really be processed in store which is frustrating.

Great clothes & service, too strict return policy

I love this store—the clothes and service is always top notch. My only complaint is the return policy is a little strict—too short considering this is a high end store and I would expect the clientele to be honest. Other than that, I highly recommend…just don’t buy something from there if you aren’t 100% committed or you are better than me at remembering to do returns immediately 😂