Uzzle

Hi Robin, We're sorry to hear that this was your experience. After reviewing your account, we found that the subscription started when the trial game was ordered. The trial offer includes enrollment in our game subscription, and those details are provided during checkout and again in the order confirmation email. We understand, however, that it's easy to miss those details, and we never want anyone to feel caught off guard by a charge. As soon as you contacted us, we resolved the issue by canceling your subscription, issuing a full refund for the most recent shipment, and allowing you to keep the games at no charge. Our goal was to resolve your concerns fairly and as quickly as possible. We appreciate your feedback and are always looking for ways to make our ordering experience clearer for future customers. Best, The Uzzle Team

Hi Anastasia, We're sorry for the frustration and disappointment this caused. At the time, we experienced an unexpected logistics issue that delayed several orders, including yours. We understand how disappointing it was not to receive your order as expected, especially after reaching out to us multiple times. Since we were unable to fulfill your order within a reasonable timeframe, we canceled it and issued a full refund to your original payment method. While we know this wasn't the outcome you were hoping for, we felt it was the fairest solution rather than keeping you waiting without a definite delivery date. We apologize for the inconvenience and appreciate your patience and understanding. We hope we'll have the opportunity to provide you with a much better experience in the future. Best, The Uzzle Team

Hi Julie, We're really sorry this was your experience. You had every reason to be frustrated after waiting that long and having to chase updates. During that time, we ran into a major logistics issue that delayed a number of orders, including yours. While we tried to work through it, it became clear that we couldn't get your order to you within the timeframe you were promised. Rather than keep you waiting, we refunded your order in full. We also offered to send you a free game as an apology because we know a refund alone doesn't make up for the disappointment and inconvenience you experienced. We're sorry we let you down, and we appreciate the time you took to share your feedback. Best, The Uzzle Team

Hi Mark, Thank you for taking the time to share your experience. We're truly sorry that your order didn't arrive, especially knowing the games were meant to be gifts. After reviewing your order, we confirmed that your package was unfortunately lost in transit and never reached you. As soon as we verified this, we processed a full refund to your original payment method. We also want to sincerely apologize for the delay in responding to your emails. During that time, we experienced an unusually high volume of customer inquiries, which impacted our response times. We understand how frustrating it must have been to wait for both your order and our response, and we're sorry we didn't provide the timely communication you deserved. We appreciate you bringing this to our attention and allowing us to make things right. Thank you again for your patience and understanding.

HI Liane, We're so sorry that your order didn't arrive in time for Christmas, especially since it was meant to be a gift for your grandchild. We understand how disappointing that must have been. At the time, we experienced an unexpected logistics issue that affected several orders, including yours. We know that doesn't change the frustration you went through, and we apologize for the lack of a better outcome. Because we weren't able to deliver your order within a reasonable timeframe, we issued a full refund to your original payment method. While we know that doesn't make up for the missed Christmas gift, we felt it was the right thing to do rather than keep you waiting. We're truly sorry for letting you down and appreciate you taking the time to share your experience. Best, The Uzzle Team

Hi Kath, We're sorry for the frustration this caused. We completely understand how upsetting it was to receive review emails before your order had even arrived. At the time, our team was handling an unusually high volume of customer inquiries, which unfortunately resulted in longer response times than normal. We know that wasn't the experience you expected, and we sincerely apologize. Once we were able to review your case, we arranged for your game to be sent and also offered a 50% refund for the inconvenience and the extended wait. We truly appreciate your patience and are sorry we let you down. Your feedback has helped us improve both our communication and fulfillment process. Best, The Uzzle Team

Hi Diedre, We're truly sorry your Christmas order didn't arrive when it should have. We completely understand how disappointing it was, especially since these were gifts for your family. At the time, we ran into an unexpected inventory issue that affected one of the games in your order, which delayed the shipment. We know we should have communicated better throughout the process, and we apologize for that. Your games were ultimately delivered, and to acknowledge the delay and inconvenience, we also provided a partial refund. While we know that couldn't make up for missing Christmas, we wanted to do what we could to make things right. Thank you for your understanding, and we're sorry again that your first experience with us didn't meet your expectations. Best, The Uzzle Team

Hi Bev, We’re very sorry for the disappointment caused. Due to unexpected delays with our inventory, we were unfortunately unable to fulfill your order in time for Christmas. We have been in communication with you regarding your order and, to prevent any further inconvenience, we canceled it and issued a full refund before the holiday. We completely understand your frustration and appreciate your feedback. We are working hard to improve our processes to ensure this doesn’t happen again. Thank you for your understanding. Best regards, The Uzzle Team

Hi Rusty, We’re very sorry for the inconvenience and completely understand your frustration. This is certainly not the experience we aim to provide our customers. We previously reached out requesting your order details and would kindly ask that you provide your order number. Once we have it, we’ll prioritize and work to resolve your issue promptly. Thank you again for your patience. We truly appreciate it and look forward to sorting this out for you as quickly as possible. Kind regards, The Uzzle Team

Hi, The Waltons, We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers. We also apologize for the lack of response to your previous emails and for the marketing emails you’ve continued to receive during that time. We have previously requested your order number, but haven’t yet received a response. Could you please provide your order number so we can resolve this for you as quickly as possible? As soon as we receive those details, we’ll prioritize your case and follow up right away. Thank you for your patience, and we look forward to sorting this out for you. Best regards, The Uzzle Team