Brought to you by Tick Property Group, the letting agency in Liverpool. There are many issues facing both landlords and tenants and there's real frustration. That needs to change. Imagine a world where tenants and landlords no longer battle. Where landlords get 100% of the rent and tenants get five star service. That world is possible with Tick. They smooth the path. They remove the friction.As Tick is the tenant the Landlord will be paid. On time. Every time. It’s really as simple as that.Tenants deal with Tick; not the landlord. So any problems, issues or work that needs doing gets sorted straight away. And you want to see proactivity? Well we offer same day viewings and move ins, free monthly cleaning, same day maintenance and a team that are available 24 hours day, 7 days a week. These are the key factors why tenants love Tick. We are here for you.We have an entire department whose sole purpose is communication. They will proactively keep you in the loop. More than that though, they are always available. No 9-5 rules here. Just a bunch of people who are there for you when you need them; whenever that may be. The Tick team always treats every property as if it’s our own. It’s not a number, or an entry in a database. It’s someone’s home and the pride landlords have in their home is shared by our team. We have our own cleaners attend every month and we even invest our own money in your property.
Written by the business, not verified by us.
Is Tick Property Group legit?
Tick Property Group (tickpropertygroup.co.uk) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 25% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-09-04.
My experience with TICK was really good for the first 6 months, Nathan was really attentive and there were never any issues that weren't resolved quickly - however, I had various issues with the new property manager Kelseigh in the second half of my tenancy.
This included an issue with the front door keypad not working and tenants not having access to the building at all. The keyhole was also inaccessible at the time due to something being jammed inside it - this issue was first mentioned in June, I've now left the property in Mid August and the front door key code has not been fixed. This means that any deliveries/parcels scheduled to the address are unable to be dropped off as there is no way to access the building unless you have a key. Any issues are rarely fixed in a timely manner and I would advise to not take any time off work as to accommodate flat inspections etc.. I had two inspections cancelled extremely short notice (within half an hour of the inspection) and my pre-vacate inspection was the biggest issue of the lot.
The inspection was booked for 10am on a Monday, I waited till half 10 and rang TICK 4 times, there was no answer. I received a call back telling me the inspection had actually been booked in for Tuesday instead. Part of me wishes this had just been an oversight but as attached in my review, the email in question has Monday's date and time on. I had adjusted my holiday to accommodate this and this could well effect how much of my deposit I get back.
Any attempt to contact TICK is futile and the out of hours emergency lines are also of no help. When there was a fire next door at a restaurant, residents of our property all went downstairs due to the fire alarm playing constantly even after the danger had stopped. I contacted the emergency line who told me there was nothing they could do to stop the alarm, a fire fighter was able to turn this off after 3 hours. The manager Joanne rang me at one point and even asked where I had received the number from for the emergency line as some tenants don't have it.. I was told they would be 'revamping' the emergency line to stop issues in the future, this hasn't happened.
Another example was when there were issues with hot water in the showers, something many residents had also mentioned as being an issue - I was told that they did not foresee issues with my shower as it had just been fitted, this would be fine but I didn't have a newly fitted shower - this was another property. Another oversight, another 'mistake' - I told the property manager that I have to have the shower on the highest setting to have any hot water, and when I do this.. obviously it's almost scolding. Upon inspection, the property manager told me that it would be scolding as it's on the highest setting. Completely missing the point of my email in the first place. Leaks are also a common occurrence too.
Also - when my heater was stuck permanently on the highest setting over Christmas, the maintenance team were sent to the wrong flat. When they did arrive, they told me the property manager had sent over the wrong number. The maintenance team also said a new boiler needed fitting in December, this has not happened.
Unfortunately, it's incompetence of the highest order. Other residents have spoke to me and said the property manager is simply uncontactable. I would avoid any future dealings with TICK and have attached evidence of my interactions with this review.
Had a lovely time staying at a property managed by James Adamson.
He was always professional and quick to help us out with any questions we had.
Our move in and move out were easy and we would highly recommend using Tick Property Group
Could not fault Tick property, amazing service from both Will and Nino, they were both so helpful and got back to me straight away with any queries I had and ensured the process was smooth as possible. Thank you Will and Nino :)
Nino, Will, and the rest of the team were quick, responsive and professional in every action leading to my move in. The property manager James was also very helpful in getting a team to repair a broken table. Am overall grateful.
What could have gone better: Better link up between me and the property manage when i came to collect the keys. But overall I would definitely like to work with the team again.
I’ve had a really positive experience renting through Tick. From the very beginning, the team were professional, friendly, and responsive. The application process was clear and straightforward, and they kept me updated at every stage.
During my tenancy, any queries or maintenance issues were dealt with quickly and efficiently. Communication was excellent – I always felt listened to and supported. The property was well-managed, and I genuinely felt like my comfort as a tenant was a priority.
It’s rare to find a letting agent that combines professionalism with a genuinely personal touch, but Tick managed it perfectly. I’d happily recommend them to anyone looking to rent.
A huge thank you to all the staff at Tick for helping me these past 3 years whilst I've been studying. Always helpful, quick to fix any repairs, just utterly wonderful to deal with.
Ive had the luxury of dealing with Tick for the second time, most recently renting a property in the city centre for my daughter who is studying in Liverpool. Just as previous, the staff went above and beyond for us in any way possible ensuring my daughter had everything she needed. Their rental process is seemless, I am beyond grateful for eberything they've done for my daughter. Thank you Tick
I recently rented a property from the team at Tick Property Group. From the first contact to arrange a viewing to moving in to my beautiful new home the team have been nothing but fantastic. Any queries were answered in a timely manner, the referencing paperwork was dealt with so efficiently and the property was immaculate upon moving in. These guys have been nothing but friendly and eager to help with all of my many ad hoc questions. Thank you guys!!!
We had a great experience in finding our new rental property with Tick.
A special thank you to Will, Nino, and Joanne! Each of them went above and beyond to make the whole process as smooth and stress-free as possible.
Friendly, professional and eager to help, the team were a pleasure to deal with and we're incredibly grateful for all their help!
I would highly recommend Tick Property for anybody looking for a reliable agency.
I have had a wonderful experience with the Tick Property Group team, especially with Nino Rizhamandze Baratashvili and Will Norris. They have been incredibly patient and supportive, answering all our questions thoroughly and guiding us through the entire process. Since this is our first rental property after university, we had many doubts, but their professionalism and friendly approach made everything smooth and stress-free. They were always quick to respond, clear in their communication, and genuinely helpful. We're truly grateful for their assistance and would highly recommend Tick Property Group to anyone looking for a reliable and approachable property management team.
Well i have spent 3 years at the property and TICK group were more then excellent with me everything was easy especially to contact them and to solve any issues they were fast i want to also say Tia curran my former property manager was good and also James Adamson maybe it was a short time we dealt with each other but he showed interest to always help me and it was easy to contact him and he was always there and i was really happy dealing with especially he came in in very short time but was very helpful and efficient.
Great experience with Tick property group. Really helpful and great communication throughout our tenancy. Kelseigh, our property manager, was especially helpful solving any issues we had. Would highly recommend:)
I had an excellent experience with Tick Property Group and Kelseigh. Throughout my stay, Kelseigh was very helpful in dealing with any maintenance issues and they were always fixed very quickly. During the moving out process Kelseigh was very helpful in explaining how everything would work.
I’ve had a great experience with Tick Property Group and wanted to share how impressed I’ve been with their service, especially when it comes to repairs and maintenance. One of the standout aspects of working with them is the speed and efficiency of their express maintenance service. Whenever there is an issue, the team is quick to respond and get things sorted without unnecessary delays.
The maintenance team overall has been excellent, always courteous, professional, and thorough in their work. I’d especially like to mention Kelseigh Durkin and Nathan Lamb, who have both been incredibly helpful. Kelseigh is always approachable, responsive, and ensures clear communication from start to finish. Nathan, too, has gone above and beyond to make sure repairs are done properly and with minimal disruption. Their support really makes a difference and shows that they care about both the property and the tenants.
It’s reassuring to know that whenever something comes up, I can count on Tick Property Group to take action quickly and professionally. Their consistency and commitment to quality service are what set them apart in the property management space. Highly recommend them to anyone looking for a reliable and responsive property group.
I can say with absolute confidence that Tick and their exceptional team go above and beyond to ensure that every step of your property-journey is met with outstanding professionalism, care, and attention to detail. From the very first conversation, I was met with warmth and attentiveness, particularly from Will, whose unwavering support, and dedication made a profound difference throughout the entire process. Their communication is second to none—clear, timely, and thoughtful—and their attention to detail ensures that your unique needs and priorities are always at the heart of the service they provide. Ticks’ management services are equally impressive: efficient, reliable, trustworthy. A heartfelt thank you to Will, Jo, and the entire team at Tick. You are an extraordinary group of professionals, and I cannot recommend you highly-enough. If you’re searching for a team that will truly take care of you and your home journey, look no further. Many, many thanks to Will & the team! India
Excellent and Professional Service for the Second Time!
This is the second time we have rented through Tick Property, and once again, we are extremely satisfied with their service. Everything was handled quickly and professionally, with great attention to detail. The entire process was smooth, efficient, and stress-free. We truly appreciate their organization and professionalism, and we highly recommend them to anyone looking for a reliable real estate agency.
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