About TP Link
Data updated- Website
- tp-link.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 178 reviews
- Replies to negative
- 0% (0/13)
Do you own TP Link? Claim this profile for free and start replying to reviews.
Is TP Link legit?
TP Link (tp-link.com) has a 4.6 out of 5 rating on OK.one, based on 178 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
Roezelle Ubalde Was great help very…
Roezelle Ubalde Was great help very professional, helped with me with my query quickly and very friendly.
Wifi Connectivity
I had issues with my wifi connection and Bryant Chacon very patiently guided me through all the steps to restore it. It was very much appreciated!
Great support
Nico was very supportive during our conversation, kept me updated as we move through my issue. Really pleasant to deal with.
Francis Gail was fantastic
Very helpful
Great support
Great support. I had a Deco X95 for which WireGuard client support was not available. Being a flagship product I was expecting TP-Link to have performed better. Even my X60 has support for the VPN clients. The support team was amazing to help and support and understand the question. TP-Link you can do better for the flagship deco product which does not have the basic VPN client
Great customer service Thank you
Great customer service Thank you, Glenn
Frustrated
Having been frustrated with the telephone help line I decided to venture on the chat which Tapo claims is the quickest method to resolve any issues. Whilst the eventual outcome is so far satisfactory, it takes an eternity to convince an agent that you are not capable of trying to resolve an issue before seeking help. When the product works it is fine, hence my repeat business, but a technical company could be doing a lot better than it is.
Monica helped me with getting my camera…
Monica helped me with getting my camera set up and cloud subscription. Thank you so much Monica for your help, greatly appreciate it.
Glenn was amazing and helped get my…
Glenn was amazing and helped get my internet back up and running
Response time was good.
I liked that response time was good. I definitely like the Omada EAP720 access point. I am however disappointed that when you operate the unit in standalone mode the web interface lacks in guidance, especially where firmware updates are concerned. The interface simply has a button to press for online update, but doesn't warn you to use incognito mode when doing so. Information given by the support agent also didn't line up with what is written on the TP-Link site which simply adds to confusion.
Karen was immensely helpful
Karen was immensely helpful. Spent over an hour on my own trying to change to new password. Karen explained it step by step, there was no way I would have figured it out on my own. I'm too old for these gadgets. I'm so grateful for her help and patience for when I didn't understand and poor Karen had to repeat herself many times. Thank you so much Karen.
Frances Gail Landicho is a Superstar
I was supported by Frances Gail Landicho who was patient, very clear and informative. She talked me through every step I needed to reset my system and got me back up online quickly. She was exceptional in her support and thoroughness, and her patience. 100/10 stars!
I love tapo cameras
I love tapo cameras the work with Zoneminder and custom script from github. Also they have great customer suppport
Chloe of TP link customer service…
Chloe of TP link customer service processed a warranty issue quickly and efficiently. Thank you Chloe.
Ivan was patient and very diligent . Very good customer service
Ivan was patient and very diligent. Explaining every step ..issue. and gave me a solution that works for me. Very good customer service
Very happy with the response time and…
Very happy with the response time and resolution of my issue
Maria Romero helped me in a fantastic way…
Maria Romero helped me in a fantastic way. She was so kind, patient and helpful and I got all the help in needed very quickly as she explained everything so well. THANK YOU VERY MUCH
Telephone support was a nightmare
The router is actually very good - setup and support is a nightmare. After being unable to complete setup on the router I called support. Big mistake. I was routed to India via telephone where our connection could barely be heard by either one of us and the support person barely knew English. After several hours of chasing a rabbit down a hole we got nowhere. I kept asking to speak to another person to which my support person refused. I finally ended the conversation, and the support person said they would get someone to call me right back. The right back turned into 6 hours later at 1:30 A.M. (which I believe was done deliberately as a hostile response). I was given a default password which I was asked to change upon setup, and also given to create a password for their portal. Now with 3 passwords I was still unable to connect. I eventually had to reset to all factory settings and eventually finished setup (no thanks to support)