Mathias help me connect to my internet…
Mathias help me connect to my internet and was patient with me
About TP Link
Data updated- Website
- tp-link.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 178 reviews
- Replies to negative
- 0% (0/13)
Do you own TP Link? Claim this profile for free and start replying to reviews.
Is TP Link legit?
TP Link (tp-link.com) has a 4.6 out of 5 rating on OK.one, based on 178 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
Aaron is the man!
Just got off the chat with my brother from another mother, Aaron. Seriously, this guy knows his stuff! He was patient, sorted out my issues, and got me up and running. A total star of the company, he needs to be promoted and put into a mentor programme for advancement. 10/10, would have Aaron help me again.
Problems getting SIM to fit into tray
Problems getting SIM to fit into tray. When it did fit in the tray the unit said 'no sim' despite following all instructions to the letter. Bought an adapter to try again still no joy. Tray eventually broke apart. Customer service was shockingly awful. No suggestions to fix, no offer to return, unable to refund. Gutted as performance reviews prior to buying looked quite good but my experience much less so.
Andrei was very friendly and…
Andrei was very friendly and professional. He handled reconnection if my NBN Internet connection as I changed the Internet provider. Though I did not have the username and password from the new provider Dodo, he was able to guide me to recreate my Deco modem app account creation and guided me through restarting and resetting my 3 Deco mesh modem units. And it was done quite fast.
I knew virtually nothing about camera…
I knew virtually nothing about camera doorbells. The agent, Jonathon, clearly answered an endless stream of questions, discussing the pros and cons of 3 different Tapo models I will very likely buy a Tapo and a more advanced model that I initially regarded
Quick customer service
Quick customer service. Easy to get through to and knowledgeable.
Spoke with VJ from TP Link support…
Spoke with VJ from TP Link support team, she was absolutely amazing and assisted me with connecting my nbn connection. Her patience with me made me feel so comfortable and was able to navigate through the steps needed to get everything working. Amazing staff Thank you VJ
Aaron was very helpful and got me back…
Aaron was very helpful and got me back up.
It was like having a job!
I was finally able to access the router using the app. It was a tad cumbersome because the app wouldnt take my password nor the new one I created. I sought help from the TP-Link experts which didn't help at all. After a few attempts I got it done! It seems to be working and I'm able to sign out and in without issues.
helpful and competent
Hely was very helpful and competent and made sure that a stressful process seem way less daunting. She was happy to spend time with me on the phone to to set up the TP links and ensure that everything was working as it should. Thank you very much.
JOHNATHAN made the process very easy…
JOHNATHAN made the process very easy and was keen to help me out with my Wi -Fi issue . Very professional job all round . GREAT JOB 👍🏻
Powerline adapter failed after 1 year
Bought a powerline adapter 3 years ago, was only used for less than a year then broke down. TP-Link wouldn’t send a replacement because warranty expired 2 weeks ago! Such products shouldn’t fail after less than 1 year of usage according to the “ Consumer Rights Act 2015”
Great help from Glenn at TP-LINK.
Had great help from Glenn at TP-LINK today, who was an enormous help in trying to configure my new router. Very helpful and friendly, Glenn is a credit to the Company.
I contacted TP-Link support regarding a…
I contacted TP-Link support regarding a router that had completely lost power. The initial troubleshooting was straightforward, and after explaining that Amazon had referred me back to TP-Link, the support agent reviewed the case again and arranged for it to be transferred to the RMA team for warranty processing. Bryant was polite, patient, and kept me informed throughout the chat. Although there was a little confusion at first over whether Amazon or TP-Link should handle the warranty, Bryant took the time to review my case and ensured it was passed to the correct team. Overall, I was pleased with the support I received and appreciate the professional assistance. Thank you.
Excellent Support from Aldrin at TP-Link
I had a great experience with TP-Link technical support. Aldrin was very patient and easy to talk to. He took me through everything step by step, explained all the options clearly, and made sure I understood what to do. He quickly found the issue with my modem and got my internet working again without any hassle. He stayed on the call until everything was connected and working properly. Really appreciate the friendly and professional support. Thanks again, Aldrin!
I had a very frustrating experience but changed
I had a very frustrating experience with another support agent before speaking with Paisley. I spent about 28 minutes with the previous representative, but he was unable to resolve my issue and didn't seem to understand the problem. When I was connected with Paisley, she solved the same issue within just a few minutes. She was polite, professional, knowledgeable, and very helpful throughout the process. Her excellent support completely changed my experience. Thank you, Paisley, for your outstanding customer service!
Connection Issue with Router
Glenn helped me with an issue I was having with my router due to a disconnection with the internet. He guided me well, through all of the steps and my issue was resolved very efficiently. He was very polite and patient. Excellent customer service! Thank you for your help Glenn!
Excellent advice from TP-Link support.
Excellent advice from TP-Link support. Operator found all answers. Thanks !
Customer support investigated hardware…
Customer support investigated hardware issue and raised case to replace. Glenn was helpful in diagnosing, but had to raise for an RMA anyway.
Was helped by Kristine Mae
Was helped by Kristine Mae. Very helpful and resolved my problem.