Truelink has made helping my sister…
Truelink has made helping my sister with special needs feasible. She has independence but I can block where she can spend money. I also know that she has enough money to buy food and won't go hungry...
About True Link Financial
Data updated- Website
- truelinkfinancial.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (11/11)
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About this business
Families and professionals rely on True Link to help manage and protect the finances of the people they support.
Written by the business, not verified by us.Is True Link Financial legit?
True Link Financial (truelinkfinancial.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers deeply appreciate how simple it is to manage the service, customize account settings, and securely keep track of daily expenses for family members. Many individuals note that the customer support team is exceptionally responsive, professional, and always available to assist people with any questions. Some reviewers were not happy with the lengthy transfer times and the considerable delays experienced in making funds available on the card. A few other people also felt that strict spending limits, frequently blocked transactions, and rigid controls caused unnecessary frustration during routine use.
Auto-generated from all reviews of this business. For reference only.What people say
This has helped my mom dramatically
This has helped my mom dramatically! She is unable to manager her finances and with True Link we no longer have to worry that her information is being hacked and or losing her money.
efficiency
efficiency. convenience and professionaism thank u
As a trustee for a special needs…
As a trustee for a special needs person, TrueLink makes transfers of funds, automatic payments, documentation very easy. Having a debit card specific for special needs concerns has made a world of difference. It is easy to reach a live person if any concerns or questions pop up. Small downside - There is a small monthly fee and the debit card is preloaded, so that money is not earning interest.
True-ly care about their customers
I have this account for my sister and I am so pleased that we have a safe place for her funds with the greatest customer service. I highly recommend.
Beginning to use True Link
I made a couple of mistakes when first using True Link and the help I received was incredible. It was a very rapid response and the individual was extremely knowledgeable and courteous.
Good debit card for a disabled adult.
My wife and I are responsible for a mentally disabled adult. True link is the perfect way to dispense her social security money and to ensure it is not used poorly and to monitor her usage. She finds it very easy to use. When she lost her card, it was easy to disable it and acquire a replacement card
I was shackled with a TrueLink card…
I was shackled with a TrueLink card because I have an account with Alpine Gold ~ for some reason, Alpine thinks this is a useful card and company for their clients to use to conveniently spend some of their precious metals investments ... it sounded good to me ... until I finally tried to use it and I will say I don't think I can be more frustrated and dissapointed with the experience. Zero reasonably posted information about spending limits and a grossly minimal feature app for consumer use~ uttlely frustrating indeed. I am of sound mind (so far.. and I am grateful for that) and I don't need a bank controlling my funds so rigorously as TrueLink does ~ The restrictions and spending limits are atrocious. I called and complained and they blamed it on Visa ~ excuse me.. I use Visa on several accounts and I know you are just making it up here... not a happy or professional conversation. I don't like Smug people much but apparently TrueLink loves to employ such folks for their customer service. I've complained to AlpineGold about this as well ~ I guess if you are quite old and loosing your faculties then Trust Link is a useful thing... but the only befuddlement I have at present is why Alpine Gold would offer and promote such a useless and frustrating Card for their clients.
Reply from True Link Financial2026-02-05
Dear Terry, Thank you for sharing your feedback with our team. We are truly sorry to hear that you have had a frustrating experience with the True Link Visa Card and conversation with our team. Please know that a supervisor will review the call you referenced and share any appropriate feedback with the representative you spoke with. We can confirm that the True Link Visa Card has a $500 daily cash withdrawal limit that applies to every card and that our Support Team cannot change. If the True Link Visa Card is not a fit for this or any other reason, we would be happy to assist in closing the account so you can use an alternative option better suited to your needs.
Highly recommend for aging parents
As my father aged he needed supervision over his finances as he was becoming forgetful and vulnerable to scammers. But he desperately wanted a credit card for peace of mind. True Link was the perfect solution. He could have a credit card and we could control how he used it and the amounts he could spend. It worked perfectly for us. It’s very easy to manage and their customer service is very responsive. My only complaint was that they don’t issue cash onto the card instantly and you can get stuck on weekends if you don’t anticipate spending. If my Dad called on Friday that he needed more money, I couldn’t get him the funds until after the weekend. Easy enough to work around this issue, but it required my attention. I absolutely recommend this card and was so happy we found it.
Excellent customer service
I have been with Truelink for several years, and the few times there was any questions or concerns, the customer service representative has always been extremely helpful.
Great product for the price
Great service, especially for Representative Payees that need to keep track of multiple clients and their funds. Very excited features that help make transfering and access to funds very simple for clients and staff that assist them.
True Link financial services has ended…
True Link financial services has ended my soul security nightmare I value True Link financial services helped me wake up from a financial crisis thank you for your support and amazing aseting me thd financial crisis k have bin experienceing thank you!
True Link does exactly what it claims…
True Link does exactly what it claims to do, and does it well. We can provide help to a special needs relative in a controlled and documented manner. It’s also very convenient for the recipient, and can be set up to not interfere with their eligibility for benefits.
True Link saved my mother’s finances.
True Link has literally saved my sanity. My mother lives with Alzheimer’s disease, and was donating her savings (and her checking account) away. True Link made it possible for her to keep some of her independence and her love of donating, but limit what she can spend in any given month. It also allows her to see a detailed account of the organizations that she has donated to, and much more. They only take a nominal fee to keep track of these cards, and it’s so worth it. As the manager of the account, I can oversee every aspect of the account, block donations, check balances, skip transfers or make new ones at any time. I can recommend True Link with the highest enthusiasm. They made it possible for my mom to keep some dignity while dealing with a disease that strips her of it.
True link is great
I truly recommend true link to any one that is the grantor of someone's estate. I can and have called them with any concerns or questions, they answered and guided me through the process. I can truly state that this has been a blessing for me and for my sister.
So easy to use and keeps our vulnerable…
So easy to use and keeps our vulnerable safe!
It is easy for me to get money to the…
It is easy for me to get money to the people for whom I am Guardian. I can transfer pretty much instantly if needed. Sending a check thru the mail takes way to much time. It doesn't cost a lot and is so very convenient.
Wonderful Service!
I'm able to get through to a person in a timely manner and they are extremely helpful and courteous. They are quick to respond and resolve any issues! I wish I received such great customer service from other institutions as well!!
True link offers an unusual credit card…
True link offers an unusual credit card service for Guardians/Care Givers to help manage their financial needs in a safe and protected way. This card has saved me thousands of dollars in loss protection and scams that would affect my Guardian through no fault of his own.
Very easy to use
Very easy to use. Good communication - responsive to questions or issues. I would like to have a bit more information available - on purchases and more options on spending limits / withdrawals. I would recommend them.
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