Great service for us
I have a family member who cannot manage their money. True Link has taken the worry out of the equation. This is a great financial service.
About True Link Financial
Data updated- Website
- truelinkfinancial.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (11/11)
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About this business
Families and professionals rely on True Link to help manage and protect the finances of the people they support.
Written by the business, not verified by us.Is True Link Financial legit?
True Link Financial (truelinkfinancial.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers deeply appreciate how simple it is to manage the service, customize account settings, and securely keep track of daily expenses for family members. Many individuals note that the customer support team is exceptionally responsive, professional, and always available to assist people with any questions. Some reviewers were not happy with the lengthy transfer times and the considerable delays experienced in making funds available on the card. A few other people also felt that strict spending limits, frequently blocked transactions, and rigid controls caused unnecessary frustration during routine use.
Auto-generated from all reviews of this business. For reference only.What people say
Worst card ever
Worst card ever, waiting on replacement card!! Charged for expedited shipping but no expedited card.
Reply from True Link Financial2026-06-18
Dear Charles, Thank you for sharing this feedback. Our records indicate that your card was delivered to the True Link Card administrator within the expedited delivery window of 3-4 business days. As a next step, we recommend reaching out to the folks who administer your card directly. If you’d like to speak to our Customer Support Team, please call 1-800-299-7646. We are available Monday–Friday from 9 a.m. - 8 p.m. ET and are responsive to voicemails over the weekend.
A gift to struggling families
Because of True Link, my relative is able to maintain some degree of financial independence while also maintaining his sobriety and no longer bankrupting himself through alcohol-fueled indiscretions. We tried other solutions before we found True Link, and none were adequate. I’m able to monitor and limit his spending without feeling overbearing, to me or to him. True Link has been a gift.
Good and Getting Better
Yes, there's a learning curve, and it does require administrative vigilance, but it does what it says it does, and generally well. Further, and critically, they're continuing to add meaningful features like "every given weekday" funding rather than defined date numbers so funds land consistently every Weds for example. And the wallet & virtual card was a big addition for online shopping and instant card funding. The app and website work well. Customer Service has generally been very good. I can't imagine managing our needs without these cards and systems.
Works well for elderly parents to…
Works well for elderly parents to manage spending and limit unauthorized use. Only complaint is that I cant link cards to financial management software, so I have to manually input all activity.
I love true link
I love true link, but the monthly fee is crazy. I wish they’d get rid of it.
I want my money returned
They shut down my account cause they know I told you all how they act. And I didn’t even get my money at all. Refusing to return my money to me. I want to be done with them all together just give me my funds that’s all I want yes but the cardholder is being difficult
Reply from True Link Financial2026-06-08
Thank you for sharing this feedback with our team. We are sorry to hear that you have had difficulty reaching the organization that administers your True Link Card. I am writing to confirm that our Support Team did follow up with the card administrator directly last week, and again a few days later, letting them know that you were trying to reach them. Please know that the True Link Card administrator has the authority to manage card funding and close a True Link Card. Cardholders can also request that their cards be closed, however, the card administrator is the entity that manages card funding and so any questions or concerns regarding access to funds should be directed to them. For this reason, we're unfortunately limited in what we're able to do on our end. We encourage you to reach out directly to your card administrator, as they'll be best positioned to help with next steps.
Money 🤑 I are going through the process…
Money 🤑 I are going through the process of you and
Assisted Living. - Safe financial vehicle
We were looking for a safe financial vehicle for Dad as he’s being moved to assisted living. We consulted with Chat GPT to offer us considerations and options. True Link was #1. We did a bit more research and selected them.
Everything was going great until my…
Everything was going great until my mother was able to 600 worth of gift cards from 7-11 and dollar general and was told I can’t turn off specific merchandise. Since everyone uses gift cards it’s usless. BTW the gift cards were an “Elan musk” sweepstakes scam
Reply from True Link Financial2026-06-02
Dear Kay, Thank you for sharing this feedback with our team. We are truly sorry to hear that your mother used the True Link Card in this way. While it is true that the True Link Card cannot be used to block specific items, like gift cards, it can be used to limit the amount of money a Cardholder has access to at any given time, and to block particular spending categories, merchants, and access to cash. If you are interested in exploring these options, our Support Team is available Monday through Friday from 6 a.m. - 5 p.m. PT at 1-877-264-8783 and would be happy to discuss this with you.
A blessing for mother and son
I set up an account for my 22year old son who was blowing all of his money on online sports betting sites. His gambling had definitely become an addiction that he could not control. Having True Link has been a lifesaver for both of us. He says he feels more secure knowing he doesn’t have full access to his money. It’s a great way to help someone get back on track financially. I highly recommend it!
Truelink is SOOO difficult to deal…
Truelink is SOOO difficult to deal with. Neither your username nor password can be stored on your phone - which is both time consuming and an unnecessary inconvenience. I have tried to discuss it with them, but, as so many have already complained about, talking with tech people there is a waste of time.
Reply from True Link Financial2026-05-18
Thank you for sharing this feedback! We’re sorry to hear that you are having difficulty getting your email and password information to save when you’re using your phone, and that you weren’t able to get solutions when you last contacted our team. We would be happy to help, and as a next step, recommend emailing our Support Team at [email protected] so that we can help troubleshoot. It will be important for our team to have answers to the following: Are you attempting to login to the True Link website or the mobile app? If the website, what internet browser are you using? What kind of mobile device are you using? Are you a True Link Administrator, or a True Link Cardholder? Thank you again for taking the time to share your recent experience. We hope to hear from you soon!
Concern about some charges
Had a concern about some charges and card was locked. Sent message through chat over the weekend. While I couldn't speak with someone, I did receive email responses that kept me updated. Recommended that I order a new card. Turned out they were legit charges and sent update asking to reactive card so didn't have to wait for one and received quick response and card was reactivated.
We've been looking for this for 15 years!
True Link offers a VISA debit card that is exactly what we need to enable our highly functioning adult daughter, who is on the autism spectrum but has challenges with impulsivity and money management, to have freedom with daily, routine monetary needs. I just spent 55 minutes on the phone with Lisa Marie G who walked me thru the specifics on setting parameters for the card.
The very best.
I did do my research and this is one of the most trusted websites anyone could find. The customer service agents are super friendly, very knowledgeable, and most willing to help when you have a question. Thank you guys I love companies like this that treat you like a valuable customer instead of just another number.
"Merchant is on Truelinks scam watch list"
I've been with this company for almost a year now and I can't say that they're great. Throughout the time I've been with them, I've had payments on my card blocked because of frequent merchants get on their scam watch list. I went to pay for my phone bill from AT&T and low and behold, i can't pay it because they're on truelinks scam watch list for some reason. It's not the only time this has happened. It even happens when i buy things from Amazon, Ebay, Esty, ect. I beg your pardon but how am I supposed to pay for stuff if Truelink is constantly flagging my purchases? You would think that a big company like At&T wouldn't get flagged as "suspicious" for scams but here we are. Now I have to take money out of my card, and go buy a physical phone refill card. I really despise Truelink as a whole. Don't waste your time with this company if you hate the idea of not being able to pay bills with your card.
Reply from True Link Financial2026-05-06
Dear Chastity, Thank you for reaching out to our team. We are sorry to hear that the ScamWatch list has prevented you from making necessary purchases. As a next step, please call our Support Team at 1-800-299-7646. We would be happy to review your recent transaction activity with you and share more information about how to prevent this moving forward. Our team is available Monday - Friday from 9 a.m. - 8 p.m. ET, and replies to voicemails left over the weekend.
My mistake and My issue
The care team took great care of me in a time of need. I added a double deposit and was concerned about overdraft if my clients account. The care team took all of my stress and corrected my problems.
This has been a great tool
This has been a great tool to help manage my mom's money but not take away independence. The team has been very responsive and helpful anytime I have had questions too.
I can not get into my account
I can not get into my account! Everytime I try it tells me my password is wrong. I have reset my password 3 times already and some of the passwords I tried to use gave me a saying ‘that password was in a data breach’! I was finally able to reset my password and when I go to log in it brings me back to the log in page and I can’t get in! Luckily I haven’t funded this account!
Reply from True Link Financial2026-05-05
Thank you for sharing this feedback! As a next step, please reach out to our Customer Support Team and we will be happy to review your account with you. Our team can be reached Monday through Friday from 6 a.m. - 5 p.m. PT by calling 1-877-264-8783 or via email at [email protected].
Spoke with Ash
Spoke with Ash, she was very pleasant, and most of all helpful and knowledgeable, took care of my two issues without any problem. Ash was outstanding and a pleasure to talk to. True Link always has the best customer service representatives
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