True link is the best
True link is the best. Helps me help my child easily and quickly. I appreciate you.
About True Link Financial
Data updated- Website
- truelinkfinancial.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (11/11)
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About this business
Families and professionals rely on True Link to help manage and protect the finances of the people they support.
Written by the business, not verified by us.Is True Link Financial legit?
True Link Financial (truelinkfinancial.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers deeply appreciate how simple it is to manage the service, customize account settings, and securely keep track of daily expenses for family members. Many individuals note that the customer support team is exceptionally responsive, professional, and always available to assist people with any questions. Some reviewers were not happy with the lengthy transfer times and the considerable delays experienced in making funds available on the card. A few other people also felt that strict spending limits, frequently blocked transactions, and rigid controls caused unnecessary frustration during routine use.
Auto-generated from all reviews of this business. For reference only.What people say
Helped us control spending
Started using this because my daughter was buying everything with cash and spent it all in a few days. She also got scammed on other credit cards multiple times. I was tired of going to the ATM twice a week or more. This card is excellent for our situation. She is terrible with money and now I can help from anywhere.
I should've used Greenlight
I should've used Greenlight - here's why: 1. I can't reach anyone to speak with in person 2. Each time I try to transfer funds, I have to wait a week to use the funds complicating the whole process & reason I ordered the card I use Greenlight for my teenagers and it's been a breeze. TrueLink has been horrible.
Reply from True Link Financial2026-04-13
Thank you for sharing this feedback with our team! We are truly sorry to hear that you were unable to reach our Customer Support Team. If helpful to know, our Card Administrator phone support number is 1-877-264-8783. Support Team members are available Monday through Friday from 6 a.m. - 5 p.m. PT, and respond to voicemails over the weekend. Our team can also be reached at [email protected]. While it’s true that for our newer customers the first several transfers can take up to 5 business days to become available, please know that this will not always be the case. This timeline is temporary, and is a security precaution we have in place until we’ve developed a relationship with the source bank account. After this relationship is established, the funding timeline shortens significantly, with transfers becoming available on a next-business day basis. Thank you again for your feedback and please don’t hesitate to reach out to our Support Team directly for any additional assistance.
I am guardian to my grandson
I am guardian to my grandson. He does not under money. this is a way to teach him. I give him so much a week to spend. I am thankful there is a company out there to help. I love true Link Financial
Love this valuable tool so much
Love this valuable tool so much! Make distributing funds so easy.
Excellent Support Made Getting Started Easy
We’re just getting started with True Link, but the experience so far has been excellent. Setting up 50+ allowance cards was surprisingly easy, thanks to their expert staff. Anytime we had a question, the response was quick and helpful, which made the whole process smooth and stress-free. Looking forward to continuing to work with their team!
Great card
Great card. The app is easy to use
Solid and highly…
True Link is a solid and highly reliable choice for your special financial needs. I recommend this service unconditionally. Mr. Carroll Izard
Never any glitches
Never any glitches, great to answer questions. My only suggestion is change the reports so we can read it like a statement with debit, credits and balances shown for each transaction.
Great service
Truelink is Friendly and professional and quick service and very helpful. Especially for Calable account members.
True Link is a great company
True Link is a great company. They’re a cross between a credit card and debit/atm card. I’m a federal Fiduciary that helps Veterans manage their money and I set up as many Veterans as I can with this card. They can use it to get money out of select ATMs (allpoint card) and they can set up automatic payments for things like Netflix or other like companies on their own. They can also order Amazon, DoorDash, etc…. And far as any problems that come up administratively, they are very easy to talk to, no outsourcing of telephone operators and every solution to the problem has been convenient and frankly makes sense. If the Veteran loses a card, you get a email, you get online, go to account, press replacement card and if expedited, they give you a tracking number so you can see where it is and when the Veteran activates the card you get an email. They’re very communicative and I never feel like I’m waiting to get any information. After 10 years of using them I won’t go back to the slow unreliable post office to get Veterans paper checks that get lost.
the best support team
True Link has the best support team that I have worked with. They always respond quickly and help with whatever issue comes up. From a simple transfer to complex fraud, help is always an email away.
The Patience and the from Ms
The Patience and the from Ms. Veronica she is an outstanding Worker and I believe she deserves a raise.
This was a great option for my mother…
This was a great option for my mother who had dementia. She loved to shop so this was a way to let her keep some independence while also keeping tabs on her spending. It was always easy to add money to her card and the notifications when she made a purchase were super helpful.
I have good records of where the money…
I have good records of where the money is spent and it is easy to add to the debit card when needed.
Pretty easy way to track your loved…
Pretty easy way to track your loved one's spending who needs extra help. Once you get used to the quirks, it's okay. I do think deposits should be able to hit the card on Monday's though since both Saturday and Monday's are banking days. If you send money before the cutoff time on Friday though, it won't show up until Tuesday.
Love Truelink
Love Truelink. As a county conservator, it makes my life so much easier.
dementia stress saver
When my MIL was diagnosed with dementia, we had already started talking control of her finances. She had spent herself into a load of debt and was forgetting to pay bills. As.we were getting her back into financial shape we were trying to find something to allow her to have some independence but with stronger guard rails than banks typically had for adults. True Link has been so helpful. They even quickly added a feature that I suggested - to put in spending curfews - after I measaged them looking for an easier way to stop 2 am IHOP orders that my MIL would make if she woke up in the middle of the night and then forget she made when she went back to sleep. There is such a gap out there in the market that allows adults with dementia some independence while preserving dignity.
TruLink was a company recommended to me…
TruLink was a company recommended to me when I was given charge of a family member who needed her finances held in a Special Needs Trust. it has been a primary and invaluable tool that gives me a method to portion out monies carefully to that family member while keeping everything in compliance with government regulations. I have been totally satisfied with this system for 6 years thus far. and I can fully recommend it to other potential customers.
Highly recommend
Our agency has been using True Link for a few years. Using True Link has increased the independence of those who have developmental disabilities and are supported by our agency. It also decreases the staff workload by tracking expenditures and allowing access to funds to someone we may not see every day. I highly recommend their services to payees, guardians, and/or agencies looking for a better way to assist individuals with managing their finances.
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