True Link is an awesome choice
True Link is an awesome choice for those who serve DD clients. Not only do they work with the payees but they are considerate to the DD clients we serve.
About True Link Financial
Data updated- Website
- truelinkfinancial.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (11/11)
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About this business
Families and professionals rely on True Link to help manage and protect the finances of the people they support.
Written by the business, not verified by us.Is True Link Financial legit?
True Link Financial (truelinkfinancial.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers deeply appreciate how simple it is to manage the service, customize account settings, and securely keep track of daily expenses for family members. Many individuals note that the customer support team is exceptionally responsive, professional, and always available to assist people with any questions. Some reviewers were not happy with the lengthy transfer times and the considerable delays experienced in making funds available on the card. A few other people also felt that strict spending limits, frequently blocked transactions, and rigid controls caused unnecessary frustration during routine use.
Auto-generated from all reviews of this business. For reference only.What people say
Fast and efficient customer service
Fast and efficient customer service. Easy to use access with great options to help keep your funds safe and secure.
I have been using TrueLink for a few…
I have been using TrueLink for a few years now, I am Representative Payee for about 55 people. So easy to use and I always receive a quick response when I have reached out for help! They offer many features that are super helpful in accountability and tracking expenditures.
Great system for family to use for…
Great system for family to use for member not able to handle their own money. Easy to use for us and them!
I am the executor of an estate and have…
I am the executor of an estate and have used this for 6 years. It is reliable and easy to use. I have recommended it to my accountant
A very good experience overall
A very good experience overall, easy to use app.
Easy app to use
Easy app to use. Just perfect for my Mom without using a pin. She has dementia and can’t remember one. Allows me control but her the independence to know that she always has funds available to her.
True Link Benefits
True Link has been a great way to allow my special needs son to have his own debit card to use for spending. The limits, notifications and reports available are very helpful and the staff are quick to answer any questions or provide guidance on the system!
Great App
Great app to control expenses for a incapacitated ward. Any to load money to the card easily and monitor expenses
Prompt, responsive to your needs. …
Each time I have made an inquiry to True Link, they have been very prompt in their answers! They are very receptive to helping in any way they possibly can. All of my experiences have been excellent. Linda Cotten New Bern, NC
PERFECT TOOL FOR PARENTS
PERFECT TOOL FOR PARENTS, GUARDIANS OR OTHERS WANTIN THE ‘EASY BUTTON’ FOR PROVIDING, CONTROLLING AND REVIEWING MONIES FOR INDIVIDUALS. GREAT FOLKS TO WORK WITH AS AN ADDED BENEFIT!! HAVE USED FOR YEARS … THAT SAYS IT ALL.
Service I Trust
Very supportive and watch out for activity for my father.
Can cancel the card without notice
On the whole not a bad experience, although I think the fees of $12 a month are high. However, TrueLink cancelled the card of my relative (a vulnerable adult) without providing notice. The cardholder agreement allows for this, which makes this legal. Having said that, this approach is out of line with TrueLink's claim to serve the financially vulnerable. I would think that a courtesy notice warning that an account is about to be closed is in order. I now have a vulnerable disabled adult without access to the card and therefore without access to funds should she have an emergency. It took quite a few tries to get Customer Service to respond as well, which was not encouraging. Do better.
Reply from True Link Financial2026-07-20
Thank you for sharing your feedback with our team. We are sorry for any inconvenience or hardship the account closure may have caused you and the Cardholder. True Link cards are automatically closed after carrying a negative balance for 120 days, which often occurs when the monthly fee continues to be charged on a card that is not in use. We can certainly appreciate how advanced notice prior to account closure would be beneficial, and we are reviewing our current notification process. We are also sorry to hear that you had difficulty reaching our Support Team. Please know that our Support Team is available 365 days a year, responding to phone calls, emails, and live chats Monday through Friday between the hours of 6:00 a.m. – 5:00 p.m. PT, and responding to urgent emails and voicemails over the weekend. Our Chat feature is available 24/7, and we are exploring improvements to make it even easier to leave a message for our Support Team outside of our business hours. Please don’t hesitate to reach out to [email protected] if we can be of any additional assistance with your account.
This card has great features
This card has great features, like routine funding, choosing what the card can be used for, turning on and off spending, etc. A great card for maximum control over spending needs.
True link are just another generation…
True link are just another generation of scammer. I am a card administrator the card was close a day to Ronald mri scan and they refused to make a refund of the remaining balance in the amount of 1205.63. I tried calling I was blocked same goes to the email. I won't recommend their services to anyone.
Reply from True Link Financial2026-07-21
We take every account review seriously. We're not able to discuss individual accounts in a public forum — but we can share that our account decisions follow our Cardholder Agreement and the banking, card network, and regulatory requirements that apply.
Give me flexibility to give staff a non…
Give me flexibility to give staff a non cash way to purchase items for my disabled adult child. Great for record keeping.
Great tool for fiduciaries!
As a fiduciary, I have used the True Link debit card effectively with a variety of clients, including those with mental health struggles, at risk adults, and other adults that wish to create better spending and savings habits. I have used this product for at least 10 years and have always received excellent customer support from the administrator's perspective and clients have had positive experiences as well.
We got this card to pay the bills for…
We got this card to pay the bills for my Dad with Dementia. The customer service is well worth it- from onboarding (which was super simple) to chat and email. The only thing I would warn others of, is be prepared for new account transfers from an outside bank is held for an extended amount of time, so plan accordingly. I was able to contact them and answered a few simple questions, send in a bank statement and they lifted the extended hold.
Great service for families with special needs children
We have been using this service for several years .They are wonderful to work with and have helped us keep our child’s purchases safe and recorded.The customer service team is amazing very prompt in returning calls and emails
5 stars
Quick responses and knowing what works with our clientele
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