Trust & Will is simplifying estate planning and settlement with attorney-approved, legally valid documents and processes designed to adhere to individual state guidelines. Since 2017, we’ve helped hundreds of thousands of Trust & Will members leave their legacy with an affordable way to create an estate plan or settle the estate of a loved one. Our platform uses bank-level encryption that protects customer data and complies with the highest security standards, including SOC 2 and HIPAA. Trust & Will is a certified B Corporation and is the official estate planning benefit provider for AARP members, along with several leading financial institutions, who all believe in our mission of helping every family leave their legacy.
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Is Trust & Will legit?
Trust & Will (trustandwill.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers appreciate the simple and clear online workflow, noting that the step-by-step format makes building essential estate planning documents very straightforward. Consumers frequently praise the incredibly helpful and knowledgeable staff members who provide patient guidance and make phone interactions truly pleasant.
However, some customers also noted technical difficulties, website glitches, and occasional frustrations regarding accessing their completed documents online. Some people mentioned encountering unexpected obstacles during the initial setup process or struggling to navigate the platform effectively. Others noted difficulties when trying to get responsive assistance or resolve specific account issues with customer support.
Auto-generated from all reviews of this business. For reference only.
Have been working with this site since Dec 2025 and STILL have no accessible documents! When I complained, one rep told me my account had been switched from Will to Trust, WITHOUT MY PERMISSION! Same rep threatened to shut down my account. Had to go to a Manager call, if it truly was a manager. Now my beneficiary is unable to access my draft on line, despite update to that issue done last week. I have serious medical concerns. I simply want to review my documents with my beneficiary, finalize documents and execute them BEFORE I get any sicker! This site takes your money fast but delivers worse than a turtle running the race backwards! Bet this review won’t make it to the public either! And this is a PERSONAL account, NOT A BUSINESS ACCOUNT!!!!
April 10, 2026. Have just been notified. At 12:03 am the papers have been mailed to me and it will take a week to arrive! Does this make sense to anyone?
Reply from Trust & Will2026-04-09
Hi Monica,
Thank you for sharing your feedback, and I'm truly sorry that your experience has continued to feel frustrating. I know how much it means to have your documents finalized, especially given what you're going through, and that remains my top priority.
Your documents have been printed, packaged, and are on their way to you. As I mentioned in my email, shipments to PO boxes can occasionally take a little extra time, and we've been keeping you updated throughout. I'm looking forward to hearing that they've arrived safely.
Our mission is to ensure you get an estate plan that meets your specific needs. All of our actions have been a genuine effort to deliver the best possible experience. However, I'm thrilled you chose to stick with Trust & Will, and we're committed to continue supporting you.
Please don't hesitate to reach out directly. I'd love for us to finish this on a positive note.
Wishing you all the best,
Alex | Team Trust & Will
So grateful for the quality and personal experience I have had with Trust & Will. This is a complicated topic and for many like me, overwhelming. Ashley and all the folks have been thoughtful and clear in their communication and support. Gosh - even the notary and witnesses came to my house. My heart is at ease that this step in my life journey is completed. Thank you Trust & Will! -Teresa H.
Reply from Trust & Will2026-04-24
Hi Teresa,
Thank you for the 5-star review! This truly means so much to us as a whole, and we have passed your kind words on to Ashley as well. We're so glad to hear that you had a wonderful experience with our team and product, and that you feel at ease now. This is always our goal!
Please don't hesitate to reach out for anything else in the future. We're always happy to help!
Best,
Alex | Trust & Will Team
Setting up a Trust was simple and easy at a reasonable cost. Highly recommend it.
Reply from Trust & Will2026-04-07
Hello David,
Thank you so much for taking the time to leave such a kind review! It's great to hear that you found the process simple and affordable. We appreciate your recommendation. Please don't hesitate to reach out to Member Support any time if you have questions down the road. We're happy to assist!
Warmly,
Meaghan, Team Trust & Will
Hi there,
Thank you for the 5-star review! We are so happy to hear that you feel our product was well worth it. We aim to make estate planning accessible and affordable to all.
Please let us know if there is ever anything we can assist you with in the future. Happy to help!
Kindly,
Alex | Trust & Will Team
I was skeptical at first, but decided to investigate. I was surprised how thorough it was for anyone needing a Will, Power of Attorney and Healthcare legal documents we all need. The program is easy to follow & complete. There is lawyer assistance option offered at each document if desired with a cost given. May not be an option for people with a complicated estate or legal needs, but for the majority of us it is perfect. Thank you for this benefit.
Reply from Trust & Will2026-04-24
Hi Nancy,
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our platform thorough and easy to use, and that it exceeded your initial expectations.
You've captured it perfectly: it's designed to make essential documents like Wills, Powers of Attorney, and Healthcare directives accessible for most people, with the added peace of mind of optional attorney assistance when needed.
We're so glad it's been a great fit for you, and we're always here if you need anything in the future!
Kindly,
Alex | Trust & Will Team
The website is easy to navigate, with helpful decision making tips along the way. I still have a lot more work to do.
A Will is fluid and changes as my needs and those who I've included in my Will go through changes in their lives.
Reply from Trust & Will2026-03-31
Hi James,
Thank you for the 5 Star Review! We are glad you found the website easy to navigate! We are here to support you in any way you need as life changes. 🙂
Thanks,
Ashley, Team Trust & Will
Trust and Will is unsurpassed in this arena. The web site is set up extremely well. It allows the user to take all the necessary steps to write a will and makes it easy. And their services extend beyond the mere writing, to the signing, to updating, and to create a trust. All at a low price, in my opinion. And the personal touch helps me fill confident that it was completed correctly. They follow up with personal customer service with emails and phone calls! You can't go wrong with this company.
Reply from Trust & Will2026-03-30
Hello Terry,
Thank you so much for this incredibly kind review! We're thrilled to hear that your experience with Trust & Will exceeded your expectations from start to finish. Making the estate planning process straightforward and accessible is exactly what we set out to do.
If you ever have any questions in the future, do not hesitate to reach out. Our team is always happy to help!
Kind regards,
Lisa S. | Trust & Will Member Support Specialist
User friendly and cost efficient. Highly recommend!
Reply from Trust & Will2026-03-25
Hi Melissa,
Thank you so much for your kind review! We're glad to hear you found Trust & Will user-friendly and cost-efficient - this is exactly what we aim for. We truly appreciate your recommendation.
Team Trust & Will
Much easier and seamless experience than I expected. Although I've known for years that I needed to create a will, I've dreaded doing it. Trust & Will was mainly plug & play, yet allowed me to create specific documents for various sections that directly outlined how I wanted specific things handled. Great value for the money and the peace of mind I now have regarding my wishes.
Reply from Trust & Will2026-03-25
Hello Leslie,
Thank you so much for taking the time to leave such a positive review! We are so happy to hear that the documents you created on our platform have given you peace of mind. It's also wonderful to hear that it gave you the flexibility you needed to reflect your unique wishes!
Warmly,
Meaghan, Team Trust & Will
Truly an amazing company! They respond to your email and they reach out with a real person rather than a robot! To me, this is not the easiest things in life to plan for and this company has truly been a blessing with helping us through the process! They do not nickel and dime you over everything either!
Reply from Trust & Will2026-03-19
Hi there!
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience.
We understand that estate planning can feel overwhelming, so it means a lot to hear that our team made the process easier and more personal for you. Providing real, human support and clear, straightforward guidance is something we care deeply about.
We’re grateful for the opportunity to assist you, and we’re always here if you need anything in the future!
Kindly,
Savannah | Trust & Will Team
Very helpful and informative . I learned a lot today in my conversation and I fixed a lot.
Reply from Trust & Will2026-03-17
Hi there,
Thank you for your thoughtful feedback. We’re pleased to hear that you found your conversation both informative and productive. Helping our clients gain clarity and make meaningful progress is always our goal. We appreciate the opportunity to support you.
Kindly,
Savannah | Trust & Will Team
Do NOT use Trust & Will if you actually care about where your money goes when you die.
I paid $199 for a Will and discovered a serious flaw: if someone you leave money to dies before you, Trust & Will automatically decides it goes to their heirs — their children, their spouse, their family — people you may have never met and never intended to receive a penny of your money. You have absolutely no say in it. You don't get to decide. The document decides for you.
When I asked to fix it? Can't be done. The documents are locked and cannot be customized. I even offered to remove the one sentence causing the problem myself — they told me that would make the entire Will legally invalid. One sentence they refuse to change makes the whole thing useless.
I was reasonable about it — I didn't even ask for a full refund. I asked for a partial refund since the Will is completely unusable for my needs. Denied.
Their advice? Go hire a real attorney. Gee, thanks — that's exactly what I was trying to avoid by paying YOU $199.
The healthcare and power of attorney forms still work fine, which is the only reason this isn't a 1-star review. But the Will — the whole reason most people buy this — is a trap. You think you're in control of your estate. You're not.
Save your money. Hire an actual attorney or find a platform that lets you make your own decisions about your own assets.
Reply from Trust & Will2026-03-13
Hi Claire,
Thank you for sharing your feedback. We’re really sorry to hear that your experience with our estate planning service did not meet your expectations.
The situation you described here relates to how many Wills address what happens if a beneficiary passes away before the settlor passes. In many states, estate laws may direct those assets to that person’s descendants. Members can always return to their account to update beneficiaries or gift recipients as their wishes change, but certain legal provisions in the document itself cannot be edited within the platform because they’re designed to meet state estate law requirements.
That said, every estate plan and family situation is unique, and in some cases, additional customization through an attorney may be appropriate. We’re glad the healthcare and power of attorney documents are helpful for you, but we’re sorry that the Will portion didn’t feel like the right fit for your needs.
I am more than happy to review this further with you and discuss your options. Please keep an eye out for an email coming through shortly. I'm looking forward to connecting and resolving this together as best we can!
Thank you again for taking the time to share your experience.
Kindly,
Alex | Trust & Will Team
Savannah was so helpful helping me finalize my estate planning. She was very patient and walked me through every step of it. I have been putting it off because I was just overwhelmed with the process and she made it so easy. I highly recommend Trust and Will and especially Savannah.
Reply from Trust & Will2026-03-13
Hi Alma,
Thank you for taking the time to share your experience! I’m so glad I was able to help make the estate planning process feel more manageable and walk you through everything step by step. It means a lot to hear that it helped ease some of the overwhelm. I truly appreciate your recommendation and your trust in Trust & Will.
Kindly,
Savannah | Trust & Will Team
We only needed the simple will package. It was quick and easy to receive. We did have one question on the power of attorney document. I called in and left my contact information and received a call back within the hour. The representative took the time needed to fully answer our question. We took the documents to our credit union and had them witnessed and notarized. We will now upload the documents to the digital vault for safe keeping.
Reply from Trust & Will2026-03-12
Hello David,
Thank you so much for taking the time to share your positive experience creating a Will on our site! We're happy to hear you had such a wonderful experience with our support team. We're always happy to help, and please feel free to reach out anytime!
Warmly,
Meaghan, Team Trust & Will
Had a lady at bank help but it was super easy after I got started took maybe 30 minutes.
Reply from Trust & Will2026-03-10
Hi Joseph,
Thank you for your review! We're so glad to hear that the process felt easy once you got started and that you were able to complete everything in about 30 minutes. It’s great that you had someone at the bank to help guide you along the way as well. If you ever have any questions in the future, our team is always here to help!
Kind regards,
Lisa S. | Trust & Will Member Support Specialist
Hello Kimberly,
Thank you for taking the time to leave a review!
We appreciate the feedback that the process was thorough and that you found the instructions helpful. We strive to make it as simple as possible for our members and are always happy to help!
Warmly,
Meaghan, Team Trust & Will
Could not believe how easy to use the site was. (76 year old). Spent thousands of dollars to make a will with attorney in 2003 and this one was at least readable for us. Like that it can be updated in the future if situations changes. Came quickly, official, package was professionally encased with explicit signature instructions....
Reply from Trust & Will2026-03-11
Hello DB,
Thank you so much for taking the time to leave such a wonderful review! We're happy to hear you found the process so user-friendly and that the documents were professionally done and packaged.
Yes, we strive to be there for our members if needs change in the future. Always feel free to reach out if you have any questions when that time comes. We're always happy to assist!
Warmly,
Meaghan, Team Trust & Will
Hello Bill,
Thank you so much for letting us know you found our site easy to use for completing your estate plan! We value all feedback from our members, and appreciate you taking the time to write such a kind review.
Warmly,
Meaghan, Team Trust & Will
It was a great experience so far. I'm sure I'll have needs for customer service in the future. Talking to a real person is very important to me.
Reply from Trust & Will2026-03-06
Hello Scott,
Thank you for your kind words! We're so glad the experience has been a positive one so far. Whenever you need support down the road, our team will be right here, ready to assist you. We truly appreciate your membership.
Warmly,
Zaki, Team Trust & Will
Simple and easy to follow process. The fact that they can even send a notary to my house to finalize the paperwork is even better.
Reply from Trust & Will2026-03-05
Hi Emmanuel,
Thanks for your 5 Star Review! We are so glad to hear you found our process simple and easy to follow, and even happier to hear our partners at Mobile Notary Zone were able to help finalize your paperwork right at home!
We are here if you need anything!
Thanks,
Ashley, Team Trust & Will
