Trust & Will is simplifying estate planning and settlement with attorney-approved, legally valid documents and processes designed to adhere to individual state guidelines. Since 2017, we’ve helped hundreds of thousands of Trust & Will members leave their legacy with an affordable way to create an estate plan or settle the estate of a loved one. Our platform uses bank-level encryption that protects customer data and complies with the highest security standards, including SOC 2 and HIPAA. Trust & Will is a certified B Corporation and is the official estate planning benefit provider for AARP members, along with several leading financial institutions, who all believe in our mission of helping every family leave their legacy.
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Is Trust & Will legit?
Trust & Will (trustandwill.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers appreciate the simple and clear online workflow, noting that the step-by-step format makes building essential estate planning documents very straightforward. Consumers frequently praise the incredibly helpful and knowledgeable staff members who provide patient guidance and make phone interactions truly pleasant.
However, some customers also noted technical difficulties, website glitches, and occasional frustrations regarding accessing their completed documents online. Some people mentioned encountering unexpected obstacles during the initial setup process or struggling to navigate the platform effectively. Others noted difficulties when trying to get responsive assistance or resolve specific account issues with customer support.
Auto-generated from all reviews of this business. For reference only.
My experience is very good, I'm very elated to join this company.
This company make me very well reviewer person.
Reply from Trust & Will2026-01-29
Hi Mahnoor,
Thanks so much for leaving us a five-star review! We are very happy to hear that you've had a great experience, but it sounds like this might be in reference to another company possibly. Could you kindly review and update it if so? Otherwise, if you have any questions about the estate planning products and services we offer, we are always happy to help!
Best,
Alex | Trust & Will Team
R
Renee美国 · 5 reviews · Experienced 2026-01-26 ·
★★★★★
Trust & Will's Angels
As a member of Navy Federal Credit Union, I was referred to Trust & Will. Since my trust was simple
I decided to complete it online but because I am very UN techie...I had many questions & made many calls to customer service. I would like to thank 4 special representatives, who were truly my angels... Ashley, Kel, Meaghan & Tesha. They were all SO patient, knowledgeable & professional. I cannot thank them enough for their time & assistance...I couldn't have made it to the finish line without them!
If I could give them 10*'s... I would!
My sincere thanks & appreciation to my angels!
Renee P
Reply from Trust & Will2026-01-27
Hi Renee,
Thank you so much for your kind words, they're so very appreciated! Ashley, Kel, Meaghan, and Tesha are all thrilled to hear they were able to help. We’re so glad we were able to guide you through the process and get you to the finish line!
Jennifer V | Member Support Specialist
From the outset, I knew I needed a set of quick, professional documents to replace the rather complicated plan created when I had small children. Trust & Will’s on-boarding was effortless, and enabled me to account for my assets, medical directives, and estate plans in a one-and-done manner. I reviewed the documents with a peer, had them notarized, and was finished in a day. Interestingly, the process was so easy and inexpensive, I have (literally) sat with three friends and helped them complete their plans, as well. Why am I writing this? Because, yesterday, I got a follow-up from the company. I had neglected to check a box in my account that stated I had completed signing my paperwork, and they were concerned I had forgotten. I don’t care if the follow-up was personal or an algorithm: It showed care. It showed concern. And that’s why Trust & Will has EARNED this review.
Reply from Trust & Will2026-01-26
Hi Quinn,
Thank you for this thoughtful review. We’re so glad our process made it easy for you to complete your estate plan with confidence, and it truly means a lot that you’ve helped friends do the same. Hearing that our follow-up felt like genuine care is especially meaningful to us; that’s exactly what we strive for. We’re grateful for your trust and honored to have earned your support.
Feel free to reach out anytime if you have any questions in the future. We're here to help!
Warm regards,
Lisa S. | Trust & Will Member Support Specialist
Seamless step by step process. Easy to understand and follow. Customer support was very accommodating.
Reply from Trust & Will2026-01-26
Hello Stephen,
Thank you for taking the time to share your experience and leaving us a wonderful review! We are excited that you were able to complete your plan, with all your wants and wishes added to the plan we provided. We're glad you had an easy time completing your plan! Thanks for being a member.
Warmly,
Zaki, Team Trust & Will
Very easy step by step directions. I am very pleased with their service and reccommend them.
Reply from Trust & Will2026-01-21
Hi Marilyn,
Thank you so much for your kind words! We’re really happy to hear that you found our process easy to follow and that you had a great experience with our service. Your recommendation truly means a lot to us—thank you for taking the time to share it!
Kindly,
Savannah | Trust & Will Member Support Team
The idea of getting started on a will was overwhelming but when I was having our first child, my husband and I knew it was important to do to for her. Trust & Will made it super easy to set up, and then Taylor Johnson from the accounts team reached out personally to help me navigate the notary process and help with an upcoming cross-country move and guidance regarding selling our home/estate laws. Very grateful for the guidance at no extra charge - just personalized help and kindness.
Reply from Trust & Will2026-01-21
Hi Alexa,
Thank you so much for this incredibly kind review. It means a lot to hear that we could help make such an important step feel less overwhelming for your growing family. We’re especially glad to hear that our team was able to provide personalized guidance and support during this exciting (and busy!) chapter. We wish you and your family all the best.
Warmly,
Madilyn, Team Trust & Will
Easy, simplified with good guidance. Only thing I worry about is it complete. I did a trust and I will fund it , but what are the next steps.
Reply from Trust & Will2026-01-21
Hi John,
Thank you so much for leaving us a review and sharing your experience. We’re really glad to hear that the process felt easy and well-guided, and we appreciate you being open about your concerns. We’re sorry that the next steps around funding your Trust don't feel clear though. That’s an important part of the process, and we definitely want you to feel fully confident in this. I’ll be reaching out to you directly to help walk through what comes next and answer any questions you may have! I look forward to connecting.
Kindly,
Alex | Trust & Will Member Support Team
Easily accomplished. Such a weight lifted knowing our children will not have to go through the process of probate. All vital documents are completed. Such a relief and the price is extremely reasonable. Even more so if you’re willing to do the “legwork” yourself. Highly recommend.
Reply from Trust & Will2026-01-21
Hi Bob,
Thank you so much for leaving us such a great review and for taking the time to share your experience! We’re so happy to hear that the process felt straightforward and that having everything in place brought you so much peace of mind. We appreciate your kind words about the value and flexibility of the platform, and we’re truly grateful for the recommendation. If you ever have questions down the road, our team is always happy to help!
Kindly,
Alex | Trust & Will Member Support Team
Never had I thought that my journey into creating a Will or Trust on a web site would provide me with such a personalized and rewarding experience.
I stumbled into this process with absolutely no idea of what I was doing and very soon after starting I backed out due to the overwhelming and daunting task ahead.
After a short delay I was contacted by email to inquire if I needed assistance as I had paused my process. This has lead to a very helpful and rewarding exchange of emails over and above the service expected from a web site. The staff supporting this business are incredibly focused and driven to help us all at this important stage of our life and I can't thank them enough for taking the time and making the effort, with no financial obligation from me for this additional advice.
I certainly no hesitation recommending and supporting this service and the wonderful people supporting it for their very personalized and committed attitude towards their customers.
Thank you to all the staff supporting this valuable service, especially Taylor Johnson.
You have made this crucial process very much more simple for me.
Reply from Trust & Will2026-01-21
Hi Simon,
Thank you so much for taking the time to share this thoughtful review. We’re truly grateful for your kind words and so glad to hear that what initially felt overwhelming became a supportive and rewarding experience for you. Our team is deeply committed to meeting members where they are and making estate planning feel approachable and manageable, so it means a lot to hear that reflected here. We’ll be sure to share your appreciation with Taylor and the rest of the team. Please don’t hesitate to reach out if we can ever help again! We are always happy to support you.
Kindly,
Alex | Trust & Will Member Support Team
Previous inquiries via email after hours were responded to in a timely manner. Did the chat during business hours and was able to get connected quickly to a live rep, Savannah. She was knowledgeable and provided the answers to my questions quickly.
Reply from Trust & Will2026-01-21
Hi Emily,
Thank you for taking the time to leave us such a great review and share your experience! We’re so glad to hear that you received timely responses and were able to connect quickly with our team. It’s great to know Savannah was able to answer your questions efficiently and provide the support you needed. We truly appreciate your feedback and want you to know that we are always happy to help if you need anything in the future.
Kindly,
Alex | Trust & Will Member Support Team
After getting through the AI bot that was not helpful, the real person, Savannah, answered my question promptly.
Reply from Trust & Will2026-01-21
Hi Michele,
Thank you for taking the time to leave a review and share your feedback. We’re sorry to hear that your experience with the chatbot wasn’t helpful at first, and we truly appreciate you letting us know so that we can investigate this further. We’re so glad that Savannah was able to step in and promptly answer your question though! Keep in mind that our support team is always here and happy to help if you need assistance in the future.
Kindly,
Alex | Trust & Will Member Support Team
I realized through the process of filling out my Will online and that it was not the right product. I got online with a chat helper and Savannah confirmed i probably needed a Trust, not a Will. She immediately offered to refund my original purchase and gave me 20% discount on the right product. Solved my issue and could not have asked for more.
Reply from Trust & Will2026-01-13
Hi Kurt,
Thank you for the five-star review! We are pleased to hear that Savannah promptly addressed your concerns and helped you find the right plan. Please don't hesitate to reach out if you have any further questions or concerns.
Kel, Team Trust & Will
Hi Kristine,
Thank you so much for the kind words and recommendation! We’re really glad to hear you found T&W easy to use—that’s exactly what we aim for. It means a lot to know you’re a fan, and we truly appreciate you taking the time to share your experience.
Best regards,
Madilyn, Team Trust & Will
Very user friendly. I liked that I could stop and save the information I had already entered and I could continue later date.
Reply from Trust & Will2026-01-12
Hello Teka,
Thanks for taking the time to leave us a wonderful review! We are excited to hear that you found the process to be very user-friendly. We're also glad to know you enjoyed the feature that allows you to save your work and pick up where you left off. Thanks for being a member!
Warmly,
Meaghan, Team Trust & Will
The process was very easy and smooth, and the instructions were very easy to follow
Reply from Trust & Will2026-01-12
Hi Eric,
Thank you for taking the time to share your experience! We’re thrilled we could make your estate planning easy and straightforward. Thanks for being a member!
Warmly,
Madilyn, Team Trust & Will
It iss the most comprehensive DIY trust yet online experience for me having done 3 or so. The AI is a great benefit that almost acts better than legal oversight. And the process that links bank accounts is great
Reply from Trust & Will2026-01-12
Hi Robert,
Thank you so much for the kind words! We’re thrilled to hear you found the experience comprehensive and that the AI guidance and bank account linking were helpful. Thank you again for trusting us with something so important.
If you ever have questions or need support along the way, our team is always here to help.
Warm regards,
The Trust & Will Team
We needed time to figure this out and customer service has been wonderful in allowing us the time to finish this.
Reply from Trust & Will2026-01-09
Hi Jack,
Thanks for the 5-Star Review! We are glad you found our support wonderful. We are here if you need anything else as you continue working on your estate plan!
Thanks,
Ash, Team Trust & Will
I am leary of stuff on the internet so I got on from a negative viewpoint. The more I checked this out the better it looked.cwe are retired so a will though a lawyer is very expensive. I had gone to a lawyer to help my mother in law and this asked the same questions. I am amazed at how professional our wills look. All I need to do is gather some witnesses and get it motorized. This was so easy to use and edit when I left out my wife's middle name.
Reply from Trust & Will2026-01-12
Hi Darrell,
Thank you so much for taking the time to share your experience. We truly understand the hesitation that can come with online services, especially for something as important as estate planning, and we’re grateful you gave us the opportunity to earn your trust.
We’re glad to hear how straightforward the process was and that the final documents met your expectations in both quality and professionalism. Making updates—like correcting a name—should be simple, and we’re happy that feature was helpful for you.
Helping individuals and couples create clear, affordable, and reliable wills without the high cost of traditional legal services is exactly why we do what we do. Thank you again for your kind words, and we wish you all the best as you complete the final steps.
I signed up to write my trust and found out I needed more personalized support than Trust & Will offered. They immediately told me this was the case and connected me to an attorney for further information. They told me that I had 30 days to decide if I wanted to move ahead with the attorney’s help or continue with their program. I did decide I needed the further support and when I let them know, they immediately refunded my fee. They were kind, professional and very supportive. I am very impressed with this company
Reply from Trust & Will2026-01-08
Hi Kristin,
Thank you for the 5-Star Review! We are so glad you were able to get taken care of with one of our attorney partners and that you found Trust & Will to be very supportive and professional.
If you need anything, we are just a few clicks away!
Thanks,
Ash, Team Trust & Will
Great product I used in 2025 to set up a will for my family now that we have two young kids. Really easy to develop and clear how to make it enforceable. When I didn't properly shift from pay mode to free mode once done with the main work, I was billed the $19 annual fee. When I explained my mistake, they didn't hesitate to give me a refund. Great product with even better support staff making the overall experience wonderful.
Reply from Trust & Will2026-01-08
Hi Niall,
Thank you so much for sharing your experience!
We’re glad to hear our platform made it easy to create a will for your growing family, and that our support team was able to quickly help with the membership billing. We truly appreciate your kind words and trust in us - it means a lot to our team. 💙
Happy New Year!
Team Trust & Will
