Turn Me Royal can turn you, or your loved ones into royalty! Simply upload your photo & our artists will do the rest. We are famous for amazing unboxing reactions!
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Is Turn Me Royal legit?
Turn Me Royal (turnmeroyal.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 31% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers genuinely love the wonderful portraits and high-quality canvas products that make fantastic personalized gifts for friends and family. People frequently mention that shipping is remarkably fast and the online ordering process is completely seamless from start to finish.
However, some people mentioned unexpected delays with their orders and receiving little to no tracking updates about delivery times. A few other individuals also felt that customer support was unhelpful when trying to resolve communication issues and requests. Consumers sometimes experienced frustration when the final artwork required multiple revisions or did not quite match expectations.
Auto-generated from all reviews of this business. For reference only.
so the painting version was a lot different from the picture and digital, it is way more faded and you can not see the dog. I would like to do another one with a lighter background if possible and darker paint, I would pay something since it would be a re do, but it just isn't what I expected
Reply from Turn Me Royal2025-04-10
Hi,
Thank you so much for reaching out and sharing your feedback with us. We’re really sorry to hear that the final painting didn’t turn out as you expected, especially when it comes to capturing your dog clearly—that’s so important to us.
Please email us directly, and our team will be happy to discuss some options with you. We’d love the chance to improve the artwork and make sure it’s something you truly love.
This was the worst experience ever. Do not buy/try! The "art" came in for approval and looked awful! The results you see in the commercials are not typical I can tell you. When you reject the awful work and ask for a refund they then tell you only a 80% refund is possible because they already did "work". A middle schooler can do a better cut and paste photoshop job than this company. I highly recommend you stay away from this company.
Reply from Turn Me Royal2025-04-10
Hi,
We’re truly sorry to hear that your experience didn’t meet expectations. We understand how disappointing it must have been to receive something that didn’t match what you were hoping for, and we apologize for any frustration this has caused.
Please don’t hesitate to reach out to us directly—we’d love the chance to make things right and assist you further. We truly appreciate your feedback and the opportunity to improve.
This is the third time that I have purchased portraits. I have been so impressed, and happy with the quality each and every time!!! They look so real, not posed. Your artists are incredible. Don’t wait, buy one for a gift, or for yourself. Well worth it, and then some!
I had the Strong Couple made for an anniversary gift for my son! It was an extraordinary gift for them! Perfect match!
That started the orders for us. We had several made for family members and had a reveal party! Wow!! So much laughter and fun!!
The quality of these canvases is outstanding! Customer service was always available to answer questions. We highly recommend this company!! I will continue to use this company as an amazing gift idea!!
Hi,
We sincerely apologize for the delay in providing your tracking number. We understand how important it is to have updates on your order, and we want to resolve this for you as quickly as possible.
Please email us and our team will look into this right away to provide you with the tracking details. Thank you for your patience—we appreciate your support!
Ordered a digital package for Valentine's Day. Got a confirmation email saying I would receive notice when a proof was ready within 1-2 business days. Got no notice, so 3 days later I asked and was told the proof was ready. The "proof" looked like something I could have done myself in Photoshop (and I'm not that good). Asked company for a refund based on their 100% satisfaction guarantee and was told that I hadn't requested it within 24 hours, so there would be a 20% deduction in my refund. How do you request a refund for dissatisfaction when you haven't gotten anything to be dissatisfied with?? Very slipshod organization and subpar work. STAY AWAY.
Reply from Turn Me Royal2025-03-25
Hi,
We're very sorry to hear about your experience. We understand your frustration and sincerely apologize for any confusion or inconvenience caused. This is not the experience we want for our customers, and we’d love the opportunity to make things right.
Please email us and our team will be happy to assist you in finding a resolution. We truly appreciate your feedback and will use it to improve our service.
I had a fantastic experience with Turn Me Royal. We worked together on my artwork and the outcome was beautiful. Communication is key. Turn me Royal get's 5 Stars for communication. The packaging couldn't have been better. They always worked with me on changes I wanted to make. When you upgrade with anything you have to realize there will be extra charges and rightfully so. I don't have one complaint which I can honestly make about Turn Me Royal. Communication is key and they definitely did communicate very well.
Still haven’t received my portrait ordered in January.
Reply from Turn Me Royal2025-03-25
Hi,
We sincerely apologize for the delay in receiving your portrait. This is not the experience we want for our customers, and we truly appreciate your patience.
Please email us and we’ll look into this right away to ensure your order is resolved as soon as possible.
How did you do? Absolutely horribly! The picture you sent me to approve looked nothing like my sister in law. It looked like a 5 year old playing with a computer did it! A colleague suggested we use your company as gifts in my department this year and I showed them the results. We did not use Turn Me Royal. Then you only returned 80% of my money. I will continue to discourage people from using Turn Me Royal!!!
Reply from Turn Me Royal2025-03-25
Hi,
We're very sorry to hear about your experience and truly regret that the portrait did not meet your expectations. We understand how disappointing this must have been, and we apologize for any frustration caused.
Please email us and we'd be happy to discuss this further to find a resolution. We appreciate your feedback and take it seriously as we work to improve our service.
It *may* be good or you *may* end up with a mutant creature on canvas - pick wisely!
I initially ordered a small canvas as a gift, and that one was fine, although I had to repeat requested edits several times to get them actioned. But having been ultimately been pleased with the end result, I ordered a second larger, more expensive canvas.
Unfortunately my second experience was dreadful. The first draft was a freakish Frankenstein cobbled-together mess. I sent weeks and weeks sending messages back and forth, trying to get the picture edited to look less like a mutant human.
Obviously I understand that this is outsourced AI/photoshop level work, not Fine Art experts, but turnmeroyal were either incompetent or unwilling to make the edits I was asking for over and over again; along with the CS rep doing all she could to evade any discussion of refund.
I went from being a huge fan, actively telling friends and family to check them out, to now a very disappointed ex-customer who wants to warn other people that you may lose the will to live trying to get what you ask for.
EDIT: after reading the reply, I am bemused that they claim yet again they want customer satisfaction and to make things right - they had weeks and weeks to do just that and....didn't. Their over-effusive manner is a sham that sounds helpful but is actually anything but. It's a shame as I would have loved to buy several more as gifts.
Reply from Turn Me Royal2025-03-25
Hi,
We're truly sorry to hear about your disappointing experience. We appreciate your initial support and understand how frustrating it must have been to go through multiple revisions without getting the results you expected. This is certainly not the experience we want for our customers, and we sincerely apologize for the frustration caused.
We would love the opportunity to make things right. Please reach out to us via email, and our team will do our best to find a resolution for you. Thank you for your feedback—we take it seriously and will use it to improve our service.
wish i could give it zero. purchased something for my husband for Christmas. they ONLY send you a file that you can't print yourself (i guess the $60 or so i spent i don't even own) ... the ads make it look like it's on canvas so you don't think about it. if you want a canvas copy, you need to pay an extra $40 or so. SUCH a scam...beware!
Reply from Turn Me Royal2025-03-25
Hi,
We’re truly sorry to hear that you were disappointed with your purchase. We understand how frustrating it must be when expectations don’t align with the product. We strive to be transparent and provide the best experience, and we apologize for any confusion regarding the product details.
Please reach out to us via email and we’d be happy to address your concerns and find a resolution. Thank you for your feedback.
Once you put your credit card number you’re done they will NEVER return your money back at all cost. You simply. DONATE YOUR MONEY. This company is a MONEY SUCKER. If it comes to you BLOCK them ASAP. The quality of the so-called artistic is a BIG LIE. It is simply like an animation copy and paste your face on it. Way UGLY than you think.
Reply from Turn Me Royal2025-02-27
Hi,
We sincerely apologize for any disappointment you’ve experienced. Our goal is to provide high-quality products and a positive customer experience, and we regret that we did not meet your expectations.
If you’ve encountered any issues with your order or refund request, please reach out to us via email so we can assist you directly. We take customer feedback seriously and are committed to resolving any concerns.
Thank you for bringing this to our attention, and we look forward to assisting you.
Amazing service!
Left quite late to order as a birthday gift so when purchased, I opted for the expedited delivery.
Ordered the picture on Tuesday, approved the draft on Wednesday and it arrived Saturday!
Also customer services were really helpful and responded quickly to any questions I had.
Bad service, bad product, still not received after 2 months
If I could give this a zero, I would. I ordered a family Viking portrait costing close to $200 for a birthday present. It took 8 revisions over a month and still looked overly fake and far too photoshopped. Skin had changed, makeup was put on, heads too big or too small - a bad cut and paste job. I spent a lot of time tooing and froing with the random service person. I even asked for a reduction in price because of the whole process and knowing it would not be here on time. Communication was sporadic and not within the 3 day timeframe. When I finally confirmed the portrait for printing and delivery I noticed after a few weeks, I hadn't received a tracking order as communicated by the website. I finally received a tracking number from TurnMeRoyal, which confirmed the parcel had not been picked up. Impossible to contact the Sendle delivery service (bots, no contact form or phone number) so I am still awaiting to hear back from Turnmeroyal and Sendle (had to send via a business customer) as to when I will be receiving my parcel. I was hoping to have it by 10 Jan but due to all the revisions and now the lack of courier service I still have not received it. Very disappointing
Reply from Turn Me Royal2025-02-13
Hi,
We sincerely apologize for the frustration and disappointment you’ve experienced. It’s never our intention for any customer to feel this way, and we truly regret the delays and challenges you’ve encountered throughout this process.
We understand how important this order was, especially as a birthday gift, and we’re sorry that the revisions and shipping issues have caused frustration. We appreciate your patience and the time you spent working with us to perfect your portrait.
We would love the opportunity to make things right. Please reach out to us via email so we can work towards a resolution. Your satisfaction is very important to us, and we want to ensure that we address your concerns as best as possible.
We look forward to hearing from you and appreciate your feedback.
I was totally ripped off by this company. Never received my refund for an item I cancelled 2mins later. Nor did I receive my 80% refund for a digital print that I didn’t want. It’s been about 4 months and still never was resolved. This is not a reputable business. Buyer be warned they don’t believe in refunding your money will make any & every excuse.
Reply from Turn Me Royal2025-02-10
Hi,
We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns regarding the refund process are important to us, and we are truly sorry that we haven't been able to resolve this to your satisfaction.
Please know that this is not the level of service we strive to provide, and we take your feedback seriously. We kindly ask that you reach out to us directly via email, so we can investigate the situation and work towards a resolution as quickly as possible.
Thank you for bringing this to our attention, and again, we apologize for any inconvenience caused. We look forward to hearing from you and resolving this matter.
Bad company with bad policy and scammy customer services.
Reply from Turn Me Royal2025-02-04
Hi,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to resolve this matter for you. Please reach out to us directly via email so we can assist you further and work towards a satisfactory solution. Thank you for your patience, and we look forward to addressing your concerns.
Never received refunds for pictures in the drafting stage
Pictures were in the DRAFT stage and I very unhappy with the edit quality. I requested refunds for both purchases. Turn Me Royel stopped responding to my emails. Horrible customer service. Your Website specifically states if I am unhappy I can get a 100% refund. On the BBB, This company is known to do this. Wish I saw those reviews before spending $211 and never received the refund nor the pictures
Reply from Turn Me Royal2025-02-04
Hi,
We are truly sorry to hear about your experience and understand your frustration. This is not the standard of service we strive to provide, and we sincerely apologize for any inconvenience caused. We are committed to resolving issues like this and ensuring our customers are satisfied.
Please reach out to us directly via our email, and we will make it a priority to address your concerns and work towards a resolution. Your feedback is invaluable, and we want to ensure we rectify this situation for you. Thank you for bringing this to our attention, and we look forward to hearing from you soon.
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