Communication is wonderful
Communication is wonderful. The portraits are beautiful.
About Turn Me Royal
Data updated- Website
- turnmeroyal.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 126 reviews
- Replies to negative
- 83% (58/70)
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About this business
Turn Me Royal can turn you, or your loved ones into royalty! Simply upload your photo & our artists will do the rest. We are famous for amazing unboxing reactions!
Written by the business, not verified by us.Is Turn Me Royal legit?
Turn Me Royal (turnmeroyal.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 31% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers genuinely love the wonderful portraits and high-quality canvas products that make fantastic personalized gifts for friends and family. People frequently mention that shipping is remarkably fast and the online ordering process is completely seamless from start to finish. However, some people mentioned unexpected delays with their orders and receiving little to no tracking updates about delivery times. A few other individuals also felt that customer support was unhelpful when trying to resolve communication issues and requests. Consumers sometimes experienced frustration when the final artwork required multiple revisions or did not quite match expectations.
Auto-generated from all reviews of this business. For reference only.What people say
Please do not purchase from this…
Please do not purchase from this website. They don't hand draw the desired photo, it was simply crop photo and place it to the design you select. Then if you ask for a refund they deduct 20% for "their hard work"!
Reply from Turn Me Royal2025-06-03
Hi there, We’re really sorry to hear that you were disappointed with your order. That’s certainly not the kind of experience we aim to provide, and we completely understand your frustration. Our goal is always to deliver high-quality, customized designs that our customers love. We’re sorry to hear that this wasn’t reflected in your experience. Your feedback is important to us, and we take it seriously as we continue working to improve our service. If you’d be open to it, we’d truly appreciate the chance to make things right. Please feel free to reach out to us directly—we’re here to help.
Very easy to work with and accepting of…
Very easy to work with and accepting of changes.
Quality has gone down. What happened?
I’ve used this service in the past and got really great portraits. When I commissioned a picture of me and my two sisters, the result was very bad. I was unable to provide feedback since the emails went to spam for some reason (I take responsibility for that of course). However I wasn’t expecting the very bad quality of the painting. It looked like a very bad AI job. My sisters and I are all mixed black with me being a medium brown hue and my sisters a light tan. We were given a portrait where there three of us where extremely white. I was completely unrecognizable. My darker skin had been whitewashed into European skin. My sister also has red hair and it was replaced with more European light brown hair. I really wish they wouldn’t focus so much on AI and went back to the quality work it was before. It’s a shame that I as a black woman can’t trust the service to get my skin tone right
Reply from Turn Me Royal2025-05-28
Hi there, We’re truly sorry to hear about your experience. The final portrait and the service you received clearly missed the mark, and we sincerely apologize. We understand how upsetting it is to see your and your sisters’ appearances misrepresented—especially when accurate, respectful portrayal matters so much. You deserved better, and we regret that our work didn’t reflect that. Your feedback is incredibly important and will be shared with our team. If you're open to it, we'd love the chance to make this right. Please don’t hesitate to reach out.
The customer comes first.
Turn Me Royal did a marvelous job of creating a royal image of my wife for Mother's Day. They did exactly what I paid for and were very responsive and precise with a small edit I requested. The portrait arrived on time and in great condition. They genuinely put the customer first.
I place an order for my daughter as a…
I place an order for my daughter as a Celtic princess 6 days ago. I have yet to receive a proof of my picture. I waited 4 days & sent an email, that one wasn't answered. I sent another email on day 5, received a reply that they would get back to me in 1-3 days ???? I lost my email chain by my own ignorance but do remember the c.c. used. If no proof by the end of today I will call & challenge my c.c. payment & order from another source. I was really looking forward to my daughter getting this picture as she is very into her Irish heritage. 🙁
Reply from Turn Me Royal2025-05-23
Hi there, We’re so sorry for the delay and lack of communication—your frustration is completely understandable. This isn’t the experience we aim to provide, especially for something as special as a gift for your daughter. Please know your order is important - if you have any questions or need further assistance in the meantime, please don’t hesitate to contact us again.
Waste of money
This "Turn me Royal" experience was an absolute disaster from start to finish. The final product I received looked incredibly cheap, and the superimposition of our faces onto the royal portraits was laughably bad – think low-resolution cutouts clumsily pasted onto the artwork. It looked nothing like the elegant examples advertised. To make matters worse, their editing process is a complete joke. I requested edits three times, clearly outlining the issues, and each time I received the exact same, untouched image. It was as if my requests were completely ignored. And customer support? Utterly useless. They offered no solutions, no helpful advice, and frankly, provided zero value in resolving this abysmal outcome. My recommendation to anyone considering "Turn me Royal" is simple: save your money and steer clear. This product is garbage, and you'll likely end up with a poorly executed, overpriced novelty item and a frustrating customer service experience. You're better off printing a picture and sticking it on a postcard.
Reply from Turn Me Royal2025-05-16
Hi there, We’re truly sorry to hear about your experience. It’s clear that both the final product and the service you received fell far short of your expectations—and ours. We completely understand your frustration, especially after taking the time to request edits and not feeling heard. That’s not the level of care or quality we aim to provide, and we sincerely apologize for the disappointment this caused. Your feedback is incredibly important and will be shared with our team to help us improve. If you’re open to it, we’d appreciate the opportunity to make things right. Please don’t hesitate to reach out directly—we’re here to help.
They got me
They got me, the ads were convincing but the product they delivered was not even close. Total scam. I could have done a better photo shop. Really disappointed. Out alot of money.
Reply from Turn Me Royal2025-05-16
Hi there, We’re really sorry to hear you’re feeling this way. It’s disappointing to know the final result didn’t meet your expectations, especially after putting your trust in us. That’s certainly not the experience we want for any of our customers. Your feedback is important, and we’d really appreciate the chance to make things right. Please feel free to reach out directly—we’re here to help and want to make sure you’re taken care of.
Perfect
Perfect portrait! Just what we wanted., Lots of communication but it came out perfectly
A Mother's Day Debacle... Bless my daughter
Bless my daughter. She ordered one of these from a recent picture of me and got 3 proofs back where my face was distorted and smile lopsided. She sent them all back and the last one was much better, but when the portrait came, whew! One side of my face is bigger. My hands/fingers look like they're a foot long. And the coloring is just so off... my face is a different color than my neck and chest!! What a shame that she was so upset over my Mother's Day gift. She said she was so over it all and was done complaining, but I'm not. When I found out what she paid... oh no!! I want this picture redone or you can give her a refund. What a lousy job when all you had to do was put my head on a dress with Ai technology!! A Mother's Day Mess! I'll be contacting this company 1st thing Monday!
Reply from Turn Me Royal2025-05-16
Hi there, We’re really sorry to hear about your experience and completely understand how disappointing this must have been—especially for a Mother’s Day gift meant to be special. The issues you described are far from the quality we aim to deliver, and we sincerely apologize for the frustration this has caused. Your feedback is incredibly important, and we’d truly appreciate the opportunity to make things right. Please don’t hesitate to reach out directly—we’re here to help.
Responsive to customers
Responsive to customers. Did a great job. Love the product
Just amazing.
Scam and Ripoff
Provided a picture of my wife and got back a (assumed AI) rendering that was not recognizable. It was so bad my kids could not even recognize this bad character portrait of their mother. I was offered a refund, but with a 20% fee for creating an unrecognizable piece of garbage. Don’t waste your money. RUN from this site. Would have given negative stars if possible.
Reply from Turn Me Royal2025-05-10
Hi there, We’re truly sorry to hear that the portrait did not meet your expectations and understand how upsetting it must have been for you and your family to receive something unrecognizable. This certainly falls short of the quality and care we strive to deliver, and we sincerely apologize for the disappointment and frustration it caused. If you’re open to it, we’d really appreciate the chance to make things right. Please don’t hesitate to reach out—we’re here to help.
Do not give these people your money
Do not give these people your money. They state that they use real artists and paint...what they do is cut and paste the face of your photo - the lines between the images are horrible...and then when you try to get them to either fix it or refund your money, they lie and don't give you either.
Reply from Turn Me Royal2025-05-10
Hi there, We’re really sorry to hear about your experience and truly understand your frustration. It’s incredibly important to us that every customer feels they’ve received something thoughtful and well-crafted, and we’re disappointed to learn we didn’t meet that standard in your case. We also regret that your interaction with our support team left you feeling unheard. That’s never the experience we want for our customers, and we take this kind of feedback seriously. Please don’t hesitate to reach out directly—we’d love the opportunity to try and make this right.
I had placed an order with them
I had placed an order with them. 5 hrs later an unexpected personal matter arose and I had to cancel my order. They are a rare breed, they honored their policy. Since it was under 24 hrs they made a full refund! Class act, and will definitely do business again. Sincerely,Frank Phelan.
Too long between communication
My 12 year old did better...
A little disappointed that you still charged 20% for "work" already done. Sadly the several attempts done looked like an eight year old cut and pasted heads. My 12 year old created a much better product in 5 min using chat gbt. Pretty sad I was still charged $40 because I was dissatisfied with your "attempts".
Reply from Turn Me Royal2025-05-10
Hi there, We’re sorry to hear that the final result didn’t meet your expectations and that the experience left you feeling disappointed. We completely understand how frustrating it must be to feel charged for work that didn’t reflect the quality you were hoping for. Our goal is always to deliver something meaningful and well-crafted, and it’s clear we fell short here. We also appreciate your feedback about the revision process and the refund policy—it’s something we take seriously as we look to improve. If you’re open to it, we’d welcome the chance to make things right. Please feel free to reach out to our team—we’re here to help.
Bought a $110 print
UPDATE: while they responded in the comment below, when I reached out to them as they asked, they never responded. It was just to make it appear like they cared. Bought a $110 print, they never even sent it to me for revision. They just made a portrait with a disproportionate head, and gave me no way to ask for a revision. They never gave me a tracking number either. When I tried to reach them about this, they said their emails must have gone to my spam folder. When I told them it wasn't, I asked them to show me a copy of their email if they were telling the truth about sending one. They then told me that I unsubscribed from their marketing emails, so they didn't email me for my approval of the print. They said I could have reviewed the revisions on their site. Where? How? There was no way to know, nothing in any of their previous emails. Never got that tracking number either. When I asked for a revision or refund, they told me they could charge me $25 for a revision. There's a reason they have an F on the BBB.
Reply from Turn Me Royal2025-04-23
Hi there, We’re really sorry to hear about your experience and understand how frustrating and disappointing this must have been. Not receiving a chance to review your portrait or proper communication about tracking is far from the standard we aim to uphold. We sincerely apologize for any confusion and inconvenience this has caused. Your feedback is incredibly important to us, and we’d appreciate the opportunity to make things right. Please feel free to reach out directly—we’re here to help.
The portrait is amazing
The portrait is amazing! Truely looks like the people had it done by professionals! Site is so easy to use, and the customer service is so patient and HELPFUL! I WILL be ordering more and highly recommend this site.
Bravo!!!
OMG, what an outstanding job on this picture. I really wanted this to be special for my friend she has been have medical trouble. I was afraid if the picture wasn't done well it would upset her.Your artist hit it out of the park, they actually matched the cowboy hat to the one she was wearing in the photo that she also wore on her wedding day!I am beyond happy, thank you very much!! I have brought a couple of your portraits for memorable occasions, I'm so happy one could be done for her!!!
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