Turn Me Royal can turn you, or your loved ones into royalty! Simply upload your photo & our artists will do the rest. We are famous for amazing unboxing reactions!
Written by the business, not verified by us.Turn Me Royal (turnmeroyal.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 31% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
Reviewers had a great experience with this company. Customers genuinely love the wonderful portraits and high-quality canvas products that make fantastic personalized gifts for friends and family. People frequently mention that shipping is remarkably fast and the online ordering process is completely seamless from start to finish. However, some people mentioned unexpected delays with their orders and receiving little to no tracking updates about delivery times. A few other individuals also felt that customer support was unhelpful when trying to resolve communication issues and requests. Consumers sometimes experienced frustration when the final artwork required multiple revisions or did not quite match expectations.
Auto-generated from all reviews of this business. For reference only.This is one of the most awesome gifts! I ordered the Viking couple for my husband. I was so nervous it wouldn't come in time but the Customer Service team replied to me promptly and worked with me when USPS didn't update their tracking. When I received the portrait, which looks so cool, my husband roared in excitement. We have it framed in the living room and everyone loves it.
Portrait was sent without approval of preview- though they claimed it was sent- I provided proof I didn't get the proof email until 6 days after they approved it and sent it to printing. I also paid extra for safety shipping- it came packaged in plain plastic- no protection other than the cardboard shipper. The portrait was terrible. It looked like the person had two different faces, and there was a miscolored dividing line in the center of the portrait. The only way you can communicate is with emails, which leave you with more questions than answers. The first offer was for them to do an entirely new portrait for $35 dollars- the original $134 was gone with the wind. I declined. The second offer was for them to redo the portrait with changes I asked for at no cost- only it would be in digital form and I would have to print it myself- no canvas portrait like I purchased. Again, I declined and stated I would send the portrait back for a full refund. They accepted this, but I have to pay return shipping-nevermind the fact that this is entirely their fault, and I never received the shipping I paid for the first time. I would not recommend them as their customer service is a joke, and I believe they receive so many orders they just do a rush job.
Hi there, We’re sorry for the poor experience and the issues with the preview, shipping, and final product quality. We understand your frustration, especially given the cost and expectations. Your feedback has been noted, and we’re reviewing what went wrong to prevent similar issues in the future. While we regret that the resolution options didn’t meet your needs, we respect your decision and are here if you need any final assistance.
Product review showed horrible artwork. Requested cancel order. SEVERAL emails and days back and forth went on including today. When they finally answered they said they were charging a 20% fee for "all the work put into the item" which is ridiculous because it looked like they superimposed someone else's picture where my picture should have been and just pasted the other picture over their product. Didn't even try to make it look like it belonged in the picture. It was awful looking and there is no way anyone spent hours working on this. Total SCAM.
Hi there, We’re truly sorry for the poor experience and the delays in communication. We understand how frustrating it was to receive a product that did not meet your expectations, especially after several follow-ups. Your feedback is important to us, and we’re actively reviewing what went wrong so we can do better moving forward. We appreciate you taking the time to share your concerns. If there’s anything else you would like to discuss or if you would like to follow up further, please don’t hesitate to reach out.
My package was stolen yet the customer service was great and they replaced my package for me. The artwork itself is also amazing and my father loved his gift. Thank you!
Truly Wonderful results !! Artists created an over-the-top gift for my friends - They will be So pleased. The nationally-known shipping company blurred the bar code but Support at TurnMeRoyal intervened quickly and fixed that problem - got our painting within a couple of days - And were so easy to work with. Support and artists are magicians !!
My husband was delighted! Thank you for the opportunity to edit the picture. You created a special momentoe for this time in his life.
The royal portrait of my husband is SO BEAUTIFUL I started tearing up when I opened it! I couldn't wait for him to see it! We unveiled it in a dramatic fashion at his 70th birthday celebration, and his reaction was PRICELESS!! We will cherish this for many years to come!!
I choose to use Turn Me Royal service and placed the order 6/7/2025 while payed for {EXPEDITED SHIPPING - which TurnMeRoyal offer preview in 1 business day; delivery up to 5 business days after your approval.} - AS PER TURN ME ROYAL EMAIL AND WEBSITE INFO. The preview was sent on 6/9/2025 and was approved by me on the same day! ONLY TODAY, 6/16/2025 they decided to mail the product I ordered and payed as expedited!!!! The person i needed it for left the country this morning, and will not be able to receive it! No communication, no phone numbers for immediate questions.. the only customer service is the message through website - that will be replied in 2 days! HORRIBLE HORRIBLE CUSTOMER SERVICE, NOT FOLLOWING THEIR OWN POLICES WHILE OFFERING EXPEDITED SERVICES, NO ONE COMMUNICATES IF DELAYES!!!!! DO NOT USE YHEM!!
Hi, We sincerely apologize for the delay and the inconvenience this caused, especially given the urgency of your order. We understand how disappointing this experience was and regret that we didn’t meet the expectations set by our expedited service. We’re actively reviewing what went wrong to ensure it doesn’t happen again. Thank you for your honest feedback—it’s helping us do better.
After reading other reviews, my sons and I decided to order a portrait for my husband. The turn around time from photo submission to our review to printing and shipping was so quick! We did decide on making a revision to the first preview - only because my husband had never been able to obtain facial hair the way he thought he should!! And, for someone who is more content giving gifts than receiving, his reaction was all we needed!
For the cost, you would expect a higher quality product and good customer service. That's not the case. I was told my picture was in production before I saw any proofs. Once I saw the proofs, it looked like a really bad Photoshop job. Two different mediums (i.e., photograph & painting) with no blending or medium matching. I submitted a change request to adjust the image and no response. I've emailed the company to cancel the order and no response. It has been a week since I requested changes to the proof. No response. Buyer beware.
Hi, We sincerely apologize for the frustration and inconvenience you've experienced. It's clear that both the quality of the proof and the lack of communication have caused disappointment, and we truly regret that. This is not the level of service we aim to provide, and we take your concerns seriously. We kindly ask that you reach out to us directly via email so we can investigate your order and work toward a resolution as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and hope to make this right.
While I love the concept and the process is almost seamless, in my case I bought a digital copy over a month ago and it continues to day ready for download and there has been no ability to download. This was supposed to be a Father’s Day gift which is tomorrow and no one responses to my email for help. So it may be a loss??
Hi, Thank you for your kind words about the concept—we truly appreciate that. We're very sorry, though, for the frustration you've experienced with the download issue, especially with Father’s Day approaching and no response from our team. This shouldn’t have happened, and we understand how disappointing it is. We’re looking into this urgently and would love the chance to make it right—please reach out to us directly so we can resolve it as quickly as possible.
Used to be a good company. It is terrible now. Nothing is done right. Very disappointing.
Hi, We're truly sorry to hear about your recent experience. It’s disappointing to know we’ve let you down, especially if you’ve had positive experiences with us in the past. Your feedback is important, and we’re taking it seriously as we work to improve. We hope to earn back your trust.
If I could give a negative star I would!!! First off there is no “artist” making your portrait. It’s computer generated and it’s usually crap the first time you see it. I ordered a portrait for a Father’s Day present for my father in law. He was flying in to our state to spend Father’s Day with us and I ordered him a portrait 2 1/2 weeks prior to his visit. I approved the 2nd draft of portrait and was never sent a tracking number. I wrote to the company multiple times and received a “all is well” response. Then later in the day I received another email saying my ordered had been canceled due to an address error. They just cancelled my order and never notified me!!!! They said they would remake my order and send it out. Two days go by and no tracking number!!!! I email the company 3 more times and I’m finally told”we are sorry but it doesn’t look like it will make it on time” PLEASE do not order from this company, they lie and don’t help fix the problem!!!
Hi, We’re deeply sorry for the frustration and disappointment you’ve experienced. It’s clear we failed to meet expectations—both in the quality of the initial drafts and in how we handled your order and communication. Missing a meaningful gift like this for Father’s Day is unacceptable, and we completely understand your frustration. The lack of timely updates and the cancellation without proper notice are not the standard we aim to uphold. Please know we take your feedback seriously and are reviewing this situation to prevent it from happening again. If there’s anything we can still do to make this right, we’d truly appreciate the chance.
I recently uncovered my true biological father. I am now 43. He didn't know I existed and unfortunately had no access to any pictures of me. This year was the first Father's Day I participated in. I decided to get him a portrait of me. We live in different states but he says he loves it. Thank you Turn Me Royal. The process was easy and the final results were great. The artist followed my instructions perfectly. I truly look like royalty.
NEVER AGAIN!! Very deceptive pricing! $60 for low quality work. And that apparently it is only for a digital download. Not the canvas that they elude to. They just copy and paste a smooth looking face on a cartoonish drawing. Had to send back to add hair. 10 days so far. I requested a refund and they refused!!
Hi, We’re truly sorry to hear about your experience. The confusion around pricing and what’s included should never have happened, and we regret that the artwork and service didn’t meet your expectations. Your frustration is completely valid, especially with the delays and refund concerns. We take this feedback seriously and are reviewing how we communicate product details to ensure more clarity moving forward. Again, we apologize for the inconvenience and disappointment caused.
What a scam, I will be disputing it with my credit card company. After taking my money, they never sent a tracking number. Then they claimed it got lost in the mail. Still no tracking number and Father's Day is on Sunday. I have to scramble to find another gift.
Hi, We’re very sorry for the experience you’ve had. Not receiving tracking information and then being told your order was lost is incredibly frustrating—especially with Father’s Day so close. We understand how upsetting this is, and we sincerely apologize for the inconvenience and stress it’s caused. This is not the experience we want for any of our customers, and your feedback is being taken seriously as we work to improve. If there’s still anything we can do to help, we’d appreciate the opportunity to make it right.
Have purchased 3 portraits 2 in the last 3 months. My wife did not like the way she looked and the sapphire queen portrait. So I could not hang it and could not use it. I wrote three emails asking for a refund, but I have not heard anything back from them
Hi there, We’re truly sorry to hear about your experience, and we completely understand your frustration—especially after the time and trust you’ve invested in us. We sincerely apologize for the lack of response to your previous emails. That’s not the standard we hold ourselves to, and we’ll be looking into this right away. A member of our team will be reaching out to you shortly to make things right. Thank you for your patience, and again, we’re very sorry for the inconvenience.
I love with the artist did with the picture I sent to have it blend with the artwork chosen.
The support team has been really good about reaching out about my queries. Can’t wait to have the portraits
The absolute worst experience. Proof came several days later (not the 1-3 days they advertise); the image was not what I asked for at all. Made requested revisions which took another 2 days to complete. This time the image was clearly a copy/paste and the head faced the opposite way of the body. Requested revision. Two days later I get a new image that is basically the same thing except the hair looked different. Again, requested a revision and got back an image that looked like a blend of shrek and my husband. Asked for a refund. Was told I could only get a 80% refund because of all the hard work their “artists” did. Never again.
Hi there, We’re genuinely sorry to hear about your experience. It’s clear we fell short at every step, and we completely understand your frustration—especially after multiple revision attempts that didn’t reflect your vision. We also regret that our refund policy added to your disappointment. This isn’t the level of service we strive for, and your feedback has been shared with our team to help us do better moving forward. Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused.
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