Best Customer Service
Their customer service is the best! They work and reply quickly with kindness and efficiency. I've never been disappointed nor have the recipients.
About Turn Me Royal
Data updated- Website
- turnmeroyal.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 126 reviews
- Replies to negative
- 83% (58/70)
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About this business
Turn Me Royal can turn you, or your loved ones into royalty! Simply upload your photo & our artists will do the rest. We are famous for amazing unboxing reactions!
Written by the business, not verified by us.Is Turn Me Royal legit?
Turn Me Royal (turnmeroyal.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 31% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers genuinely love the wonderful portraits and high-quality canvas products that make fantastic personalized gifts for friends and family. People frequently mention that shipping is remarkably fast and the online ordering process is completely seamless from start to finish. However, some people mentioned unexpected delays with their orders and receiving little to no tracking updates about delivery times. A few other individuals also felt that customer support was unhelpful when trying to resolve communication issues and requests. Consumers sometimes experienced frustration when the final artwork required multiple revisions or did not quite match expectations.
Auto-generated from all reviews of this business. For reference only.What people say
I am so impressed by your team's focus…
I am so impressed by your team's focus on customer service. My friend (the giftee) was unhappy with how he looked. Now, I absolutely disagree with him (I love it!), but it is he who needs to like it. After several revisions, your team put together a picture my friend adores. I want to thank your team's diligence and patience to make this perfect for my best friend. Please recognize the artist Athena and the very kind and helpful administrator, Eleanor Z. Your focus on customer service is exemplary, and I want the firm to understand what assets they have in Eleanor Z. and Athena. I cannot recommend this service enough
If I could give no stars I would
I purchased a canvas before from this company and loved it. This past order I only received a confirmation email and no other notifications. I gave it a few days as it is the holiday season so it may take a little longer to receive a preview. When I got an email back it stated my order already shipped as I did not approve the preview. When informing the company that I didn’t get any emails regarding my order whatsoever they said on their end it shows I did and that I may have been unsubscribed from receiving emails so that’s why I didn’t get emails to approve or a notification of it already shipped. I asked for a refund and offered to ship the canvas back to them but the response I got was they will remake my order for a $25 fee. Instead of refunding me, even partially they want to charge me for my dissatisfaction. The return policy of the website says if I received my portrait and am not 100% satisfied it can be returned for a refund in 30 days and to contact them for a return address. This was not even an option disclosed after reaching out originally and requesting a refund. Be mindful when you order from here.
Reply from Turn Me Royal2025-12-28
Hi there, We’re very sorry to hear about the issues with your recent order, especially after your positive experience with a previous canvas. We understand how frustrating it must have been not to receive notifications regarding your preview and then to face confusion around shipping and the refund process. We sincerely apologize for the miscommunication and for any frustration caused by our handling of your request. This is not the level of service we aim to provide, and your feedback is being taken seriously as we review both our notification system and our refund process. We truly appreciate your patience and honesty.
customer service is weak
customer service is weak, respond 5-7 days later- dont listen to request, do what they want then dont give a refund.
Poor quality, borderline AI slop. Poor customer service.
The first copy they sent me was terrible. It had been ran through an AI program and looked nothing like him. The eyes were weird and he had too many teeth. It felt very rushed and looked sloppy at best. The revision is better, but still looks off. Like they just decreased the amount of AI used. I purchased a digital-only option and had major issues trying to download it. Could not download it on my phone, but was successful after downloading a program on my laptop. When I emailed them about the issue originally, they sent no information but the same link that would not work. In hindsight, I would not buy from them again. I’m sure I could do better myself.
I wasn’t happy with the results
I wasn’t happy with the results. They made us look Asian. They only offered partial refunds.
Most Meaningful Gift
I had 3 pictures done. I one my sister's last fur baby Captain and i had this company put him in the captain frame and it was a perfect remembrance and 2 of brothers both of whom loved and laughed at their kingly qualities.... The quality and the ability to work with this company was above and beyond all expectations even when a picture was lost and they found it again for me... just amazing
Such a great and fun gift
Such a great and fun gift. Bought it for a hard to buy for friend. So happy with the end result
Neither person looked like the…
Neither person looked like the individual pictured. The females hair was too poofy and formal for a shield maiden! Didn’t realize it was AI or I never would’ve paid for it.
I thought I had ordered the portrait…
I thought I had ordered the portrait and after not hearing from this company for 3 weeks I contacted them to see about my order and was told I ordered the digital. The company responded 3 days later that they would change my order to the portrait once I decided on the size and would bill me an additional charge which would be an additional 60 dollars . I emailed them as soon as I got there response on the same day that I would pay for the difference . This is a Christmas present. I have not heard back. 3 days later I get a notice that the digital is soon to be shipped. Poor customer service. Slow response to emails. Confusing ordering practices. Waist of money .
Finished product is magnificent
Finished product is magnificent. Easy to deal with, delivery super fast!
One of a kind gift, order now!
I was so excited when I was sent the preview I accidentally purchased the download of the photo instead of the print. After many emails, I eventually purchased the canvas print. And it looks fantastic. I can't wait to show my Husband at Christmas. Highly reccomend!!
Wrong type…
I purchased a portrait but mistakenly ordered digital. Eleanor helped me upgrade to a canvas effortlessly. The design team did so great that I definitely wanted a canvas. Thanks again to everyone at Turn Me Royal.
AI SLOP + Bad Customer Service
My mom was misled on whether an artist would be creating this work- as it uses AI. My mom has been attempting to receive a refund for three weeks now, and they keep avoiding the topic. Their customer service sucks- DO NOT USE THEM.
I needed help with my order. …
I needed help with my order so I emailed them. To my surprise, they answered me within a few hours. They fixed my order and then shipped it out ASAP. I can wait until I can give the picture to my friend!
The art was beautiful.
The art was beautiful Wading thruough your pricing structure totally suucked and was annoying. But the framed print was really good and of gift quality.
My excitement waits.
Hi, well I had ordered 3 canvases.. For my luck my son is upset with me and didn't accept my gifts. My second one was for my boss, he liked it but opened while wife was present. He didn't do a video. My last one if for my daughter and haven't receive it yet. I will let you know. Thankyou
Non-Responsive
I placed my order, approved my image and the download link they provided did not work. I have sent several emails, texts over the past 12 hours and no response. I need my image for an event in a couple of days and it is just crickets from this vendor. I am extremely upset and do not recommend this vendor at all.
I was not satisfied with one of the…
I was not satisfied with one of the pictures and and you were good enough and understand enough to revise that for me. Thank you so much.
Forever Beautiful. We loved our portrait so much that we…
We loved our portrait so much that we went back in to order more for our family and even one as a wedding gift. Thank you for all you do. Annette Abdullah ❤️
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