Ubersuggest

Hi Ken, Thank you for sharing your feedback. We’re sorry that your experience with Rank Tracking left you feeling that Ubersuggest was no longer useful to you. We understand how frustrating it is when an important feature doesn’t work as expected. We do want to clarify that our human support team did take your report seriously and began investigating the issue. We requested some account-specific information so our technical team could identify what was happening, and after you provided a screenshot, the issue was passed along for further investigation. We’re continuing to look into the reported Rank Tracking issue, even though you have since canceled your Lifetime plan. We’re sorry we weren’t able to provide you with a resolution as quickly as you expected. We also understand that you ultimately decided to move to another SEO platform, and we respect that decision. We appreciate you taking the time to share your experience, and we’ll use your feedback to help improve both the product and the support experience. All the best, Ubersuggest Team

Hello, We’re sorry to hear that you’re unhappy with your experience. We understand that being charged for an annual subscription upfront, particularly if you later decide the service isn’t right for you, can be frustrating. Our annual plans are billed upfront for the full subscription period, and our refund policy is provided during the purchase process and in our Terms of Service. Once a subscription payment has been processed, we’re generally unable to issue a refund. That said, we’d be happy to look into your specific situation and make sure your account and subscription are correctly handled. Please feel free to contact our support team with your account details so we can review this with you. Best, The Ubersuggest Support Team

Hi Pavel, Thank you for sharing your experience and feedback. We’re sorry for the frustration you experienced while trying to access some of the AI Search Visibility features. We reviewed the issue with our team and confirmed that the behavior you encountered was related to the features included with your Lifetime plan. The Lifetime plan includes the basic version of AI Search Visibility, while additional AI Search Visibility capabilities require the AI Brand Add-on. This is why you were seeing prompts to upgrade when trying to access those particular features. We also understand that the process of troubleshooting the issue before reaching this clarification was frustrating, and we’re sorry for the inconvenience. We’ll be reaching out to you privately to discuss your experience and see how we can assist further. Your feedback is important to us, and we’re committed to improving both the product experience and the way we communicate our plan features. Thank you again for taking the time to share your feedback. Best, Ubersuggest Team

Hello Luk, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to see a subscription charge after you believed the subscription had already been canceled. Ubersuggest subscriptions renew automatically unless they are canceled before the renewal date. We also follow a strict no-refund policy for subscription payments once they have been processed. We understand this may not have been the outcome you were hoping for, and we appreciate you taking the time to share your feedback. We’ll continue working to make our subscription and cancellation terms as clear as possible for our customers. Best, Ubersuggest Team

Hi Biniam, Thank you for your kind words! We're glad to hear that you found the insights valuable and had a great experience with our customer service team. We truly appreciate your feedback and look forward to continuing to support your success. Thanks again for taking the time to share your experience! Best Regards, The Ubersuggest Team

Hi David, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you see value in our lifetime offering and that our support team was able to assist you promptly. Providing helpful, human support and creating products that deliver long-term value are both very important to us. We truly appreciate your feedback and your trust in us. Thank you for being part of our community! Best Regards, The Ubersuggest Team

Hi Hadi, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We have reviewed your concerns and have already reached out to you directly via email with a resolution. To protect your privacy and account security, we're unable to discuss the specific details of your case in a public forum. If you have any additional questions or would like to continue the conversation, please reply to our email, and we'll be happy to assist further. If possible, we would appreciate any feedback you can share via email regarding the features you felt were missing, as customer input plays an important role in helping us improve the product. Best Regards, The Ubersuggest Team

Hi Lanre, Thanks for sharing your experience. We understand how frustrating this situation must have felt. For security and privacy reasons, we’re not able to discuss account-specific details here publicly. Just to clarify, our standard refund policy does not allow processing refunds once the billing cycle starts. However, we’ve sent you a direct email to address your concerns and provide a full update, including a resolution to your case. Please feel free to check your inbox (and spam/junk folder just in case), and don’t hesitate to reply to that email if you have any further questions. We’re here to help. Best Rrgards, The UBersuggest Team

Hi Adil, We’re really sorry to hear about your experience. This is not the level of service we aim to provide, and we completely understand how frustrating this situation must be. We’ve carefully checked our system, and at the moment, we’re unable to locate any support request associated with your case. It’s possible that your previous message may not have gone through successfully, and we sincerely apologize if that added to your frustration. To make sure we can assist you properly, please reach out to us directly at [email protected]. Once we receive your email, our team will prioritize your case, investigate the Google login and password reset issues, and help get you back into your account as quickly as possible. We also appreciate your feedback regarding the login experience and support channels. This is something we take seriously as we continue improving our service. Thank you for your patience, and we genuinely hope to resolve this for you soon. Best regards, The Ubersuggest Team

Hello, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Ubersuggest has been a valuable part of your SEO copywriting work and that our support team has been able to assist you quickly and effectively whenever needed. Providing both powerful insights and reliable, friendly support is exactly what we strive for. Your recommendation truly means a lot to us, and we’re grateful to be part of helping you achieve great results for your clients. If there’s ever anything more we can do to support you, we’re always here to help! Best Regards, The Ubersuggest Team

Hi Konrad, Thanks for sharing your feedback. Just to clarify, the “90% off” message refers to how our pricing compares to other tools in the market, rather than differences between regions. Our pricing is geo-based, so it can vary depending on location and local rates at the time of purchase. Each plan includes the features tied to that offering. We’re already in touch with you via email and working together to find the best solution. If anything else comes up, feel free to continue the conversation there. We’re happy to help. Best Regards, The Ubersuggest Team

Hello, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Ubersuggest. Our goal has always been to make SEO accessible and easy to understand for everyone—whether you’re just starting out or already have experience. It’s great to know that the simplicity and usefulness of the platform stood out to you. Best Regards, The Ubersuggest Team

Hi Lounelle, Thank you so much for your incredible feedback—we truly appreciate you taking the time to share your experience! It’s great to hear that the platform has supported both the start and growth of your SEO journey. We’ve always aimed to make powerful SEO tools accessible and practical, whether someone is just getting started or scaling their expertise. Your continued trust—especially investing in the Enterprise lifetime package twice—means a lot to us. Feedback like yours motivates our team to keep improving and delivering even more value. If there’s ever anything we can do to further support your success, we’re always here to help. Best Regards, The Ubersuggest Team