UIN Footwear

I had to return my shoes

I had to return my shoes and they answerd fast and it was easy.

Impossible to contact the company.

Impossible to contact the company. Shoe sizes run short. Company represents itself as based in the Netherlands but all shipments come from China. Will not buy again even though the patterns are really nice.

GREAT SHOES! ❤️❤️❤️

GREAT SHOES! I’m on my second pair, having worn my first ones out completely. Great grip on wet and dry surfaces — comfy and SUPER CUTE!! 👍🏼👍🏼👍🏼

Quick delivery and really cute design

Quick delivery and really cute design. The fit is true to size. I have gotten lots of compliments an these shoes. They are my go to shoes now!

I've never owned a pair of shoes as…

I've never owned a pair of shoes as comfortable as these from UIN Footwear!! I love the fit, the style, and the design!!

Love these shoes!

These shoes are very durable, and very comfortable despite my wide feet. They run large.

So cute and comfortable

real tCanada · 1 review · Experienced 2023-07-28 · Posted 2023-07-29

The shoes fit to size and they look…

The shoes fit to size and they look identical to the photograph. They are very comfortable and attractive

Not washable!

The UIN website says that these shoes are machine washable and colorfast. Still, I was nervous to wash them. I wore them for several months being careful not to get them wet or dirty. Finally, I tried washing them. I hand washed using Woolite and the little spraying hose in my kitchen sink so the would not be fully immersed in water. Then I set them under the ceiling fan to dry. As they were drying the orange dye from the elastic inset began to bleed into the white fabric. Then I noticed a brown color seeping up from the tan fabric on the inside. I contacted the company and was really disappointed with the response (See below). “These shoes are so cute, comfortable, and thoughtfully designed with one major exception. I carefully cleaned them according to the directions on the UIN website and it seems that although the design on the fabric is colorfast, the orange elastic insert and the tan dye on the inside are not. The color bled onto the white canvass. I used a Q-tip with hydrogen peroxide to try to remove the stains to no avail. They are ruined. I'm really disappointed. I can provide a photograph if you like.” Since your shoes are already worn, we cannot directly exchange or refund you. But we provide the following 2 solutions: 1. We will directly refund you $20 as compensation. 2. You can place a new order directly, and then we can give you a discount of 20 US dollars. You can tell us after placing the order, and we will refund you 20 US dollars. Please let us know your options. By the way, could you please take a photo of the shoe label inside the shoe and send it to us? We will check with the production department and resolve this discoloration issue. Looking forward to hearing from you. Best regards, Lynn “I love, love, love, the concept of these shoes. I have had so many people ask where I got them, and I have sung their praises. I would love to help resolve the discoloration issues. But what I hear you saying is that in exchange for that help and my two $80 pairs of shoes that got ruined as a result of a problem the production process, you are going to send me $20, is that right? If you were the customer, would that feel fair to you?” Dear Customer, Sorry for the inconvenience. We are really happy to have customers like you,thank you for supporting us, and love our shoes. Sorry for the unpleasantness that has occurred. We have quickly respond to our marketing and production departments,hope to reduce such problems in the production process in the future. Really sorry for the inconvenience. Best regards, Elane

BUYER BEWARE

BUYER BEWARE The customer service is horrible. My shoes arrived in a somewhat timely manner. I tried them on and they were too small. I immediately contacted the company and they sent me their return policy, which stated that returns would not receive free shipping unless there was a quality problem. I maintain that the shoes are sized incorrectly. I have about 50 pairs of shoes, all the same size, which I have worn for years. They are all size 7. When I ordered received these there was no way it was a 7. This company refuses to answer my emails. The shoes look nice but, to deal with these folks is just not worth it. I will pay to send them back and paste this review on every site I can.

AchGermany · 1 review · Experienced 2023-06-30 · Posted 2023-07-03

Ridiculous and not reliable company

Ordered shoes directly from website. Did not fit and were sharp in the back (so I did not want to exchange). To return, you have to write an email. There is no return voucher included in the package. Website claims that you get a response to mails after 24 hours. Had to write 6 Mails and fill out 1 contact form to get a response. I took pictures and had a tracking number but nothing happened. I was really worried about not getting my money back. After one week I wrote an email and they told me that I had to approve that I want to return the shoes although I already told them in my x mails. Then they said, I will get my money in 3 days. After 4 days I had to contact them again. Finally I got my money back. This is ridiculous and for me UIN Footwear is not a reliable company. Verbraucherzentrale told me they sit in china and to not order from them.

SOOOOO beautiful

SOOOOO beautiful! Fit great. Arrived quickly. A little pricey, but I smile every time I look down at my slipper'ed feet :)

buy from Amazon, not direct from UIN

took a long time to receive then did not fit. the return policy is very cumbersome and I did not trust that I'd get my money back after spending more money for return shipping Am going to donate.

I love my shoes

I love my shoes. You could put a better arch support in them. I think they run big. Next time I would go a half size down. See if that would fit me better.

Love them❣️

These slide are so great looking and they are sooooo comfortable‼️ Already making a list of others I want to order‼️

I love these shoes

I love these shoes. They fit my feet in many ways, comfort, style, materials, art, originality and variety! Thank you UIN!

Not from Spain

Not from Spain, they come from China... 100+ euro shoes from China? Must be joking... Edit for the vendor's reply: they went directly to the trash, I have no questions and you lost a customer. I should have order from Amazon so that I could have a refund, my bad to try to help local companies (and in the end was not local...).

Great fit and very comfy.

Exactly want I wanted!

The shoes look better in person! The delivery wasn't as speedy as I hoped but I wasn't in a hurry. Fit is true to size and the canvas will stretch a smidge for a perfect fit.

I have yet to receive these shoes…

I have yet to receive these shoes ordered May 9/23.