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Travel & Vacation

UK ETA Online

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105 reviews

2.9105 reviews
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About UK ETA Online

Data updated
Website
uketaonline.net
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
105 reviews
Replies to negative
96% (51/53)
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About this business

Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements.What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance.Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.

Written by the business, not verified by us.

Is UK ETA Online legit?

UK ETA Online (uketaonline.net) has a 2.9 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 50% rate it 4 stars or higher while 50% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-09-01.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers consistently find the online process very quick, straightforward, and exceptionally easy to complete when applying for necessary travel documents. Many people genuinely appreciate how fast the digital platform works and how simple the application forms are to fill out step by step. Some reviewers were not happy with unexpected high costs and poorly disclosed service fees. Customers mentioned that the final amounts charged to their cards were significantly higher than the initial government fees originally advertised. A few users also noted persistent difficulties with uploading required identity photos or attempting to cancel unwanted transactions.

Auto-generated from all reviews of this business. For reference only.

What people say

It was very fast

It was very fast, which I appreciate because I had completely forgot to check whether I needed a visa or ETA when visiting from Iceland and only remembered about 4 hours before my trip!

Reply from UK ETA Online2026-07-08

Dear Bethany, Thank you for taking the time to share your experience! We're so glad we could help when you were in a last-minute situation. Travel preparations can be hectic, and it's easy for important details like visa or ETA requirements to slip your mind. We're delighted to hear that our fast processing helped you get everything sorted in time for your trip from Iceland and gave you one less thing to worry about before you traveled. Your feedback means a great deal to us, and we're grateful you chose our service when time was critical. We hope you had a fantastic trip, and we'd be happy to assist you again with any future travel plans. Safe travels! Kind Regards, UK ETA Online Support

Simple and straightforward processing

Simple and straightforward processing Thank you Hans Peter

Reply from UK ETA Online2026-07-07

Dear Hans, Thank you for your thoughtful feedback! We're delighted to hear that you found our process simple and straightforward. Making every step clear, efficient, and hassle-free is one of our core priorities, and it's wonderful to know that your experience reflected that commitment. Our team continuously works to simplify the process while maintaining the highest standards of quality, reliability, and service. Feedback like yours encourages us to keep improving and delivering an experience that is both seamless and user-friendly. We truly appreciate your trust and support, and we're grateful that you chose us. If there's ever anything we can do to make your experience even better, we'd be delighted to assist. Thank you for being a valued customer! Kind regards, UK ETA Online Support

Easy to register

Reply from UK ETA Online2026-07-07

Dear Klant, Thank you for your wonderful feedback! We're truly delighted to hear that you found our registration process easy and effortless. We understand that a great experience begins with a smooth start, which is why we've carefully designed our registration journey to be simple, intuitive, and completed in just a few easy steps. We sincerely appreciate your trust and confidence in us. Thank you for choosing our platform and for taking the time to share your experience. We look forward to serving you and making every future interaction just as smooth and satisfying! Kind regards, UK ETA Online Support

Scam

Scam , got charged 123 euros, when the price is 23 Euros.

Reply from UK ETA Online2026-07-09

Dear Vitor, Thank you for your review. We sincerely apologize for any confusion regarding the additional fee. The fee covers our premium value-added services, including: #Real-Time Monitoring #Expert Application Review #Facilitated photo submission #Automatic Discrepancy Handling #Faster Processing #100% ETA Application Approval Guarantee We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also there is no record of you contacting us regarding the issue. If you have any queries feel free to reach out, our Support Team will be happy to assist you. Kind regards, UK ETA Online Support

Refund offered

After contact with Andy Lockett they offered a refund. Still strongly advise to be more transparant upfront as their premium service is not clearly shown with a cost.

Reply from UK ETA Online2026-07-10

Dear Koen, Thank you for your review. We sincerely apologize for any confusion regarding the additional fee. The fee covers our premium value-added services, including: #Real-Time Monitoring #Expert Application Review #Facilitated photo submission #Automatic Discrepancy Handling #Faster Processing #100% ETA Application Approval Guarantee We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also we checked records in our system and there is no record of you contacting us for information regarding charges or requesting a refund. If you reach out to our support team, we’ll be happy to review your case and arrange a refund if applicable. Kind regards, UK ETA Online Support

great support and fast.

Reply from UK ETA Online2026-07-07

Dear Goverdina, Thank you for your incredible feedback! We're truly honored by your kind words and delighted to know that our fast response and dedicated support made a positive impression. Delivering timely assistance while ensuring every customer feels heard and valued is at the heart of everything we do. Recognition like yours inspires our team to keep raising the bar and providing exceptional service with every interaction. We sincerely appreciate your trust, confidence, and support. If there's ever anything more we can do to make your experience even better, we're always just a message away. Thank you for choosing us—we look forward to serving you again! Kind regards, UK ETA Online Support

Seamless application process

Reply from UK ETA Online2026-07-05

Dear Rosemary, Thank you for your fantastic review! We're thrilled to hear that you found the application process seamless. Creating a simple, transparent, and hassle-free experience for our customers is one of our top priorities, and it's wonderful to know that we were able to make the process smooth and efficient for you. Our team is dedicated to providing clear guidance, prompt assistance, and a streamlined experience from start to finish. Feedback like yours reassures us that our efforts are making a positive difference and inspires us to continue delivering the highest level of service. We sincerely appreciate your trust and the time you took to share your experience. It was a pleasure assisting you, and we look forward to serving you again in the future. Thank you for choosing us, and we wish you all the very best! Kind regards, UK ETA Online Support

Very quick service

Very quick service - thank you

Reply from UK ETA Online2026-07-05

Dear Karen, Thank you so much for taking the time to share your kind feedback! We truly appreciate your wonderful review and are delighted to know that you were pleased with our quick service. Our team is committed to providing every customer with prompt, professional, and reliable service without compromising on quality, so it's incredibly rewarding to hear that we met your expectations. Your appreciation means a great deal to us and serves as a wonderful source of motivation for our entire team. We believe that every customer deserves a smooth and hassle-free experience, and comments like yours inspire us to continue raising our standards every day. Kind regards, UK ETA Online Support

Easy

Easy to fill in the information i had to give

Reply from UK ETA Online2026-07-05

Dear George, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you found the process easy and that providing the required information was straightforward. Our team is committed to making every step as simple, clear, and user-friendly as possible, and it is rewarding to know that your experience reflected this commitment. Your feedback is greatly appreciated, as it helps us understand what we are doing well and motivates us to continue improving our services. If you have any additional suggestions or comments on how we can further enhance your experience, we would be pleased to hear from you. Thank you once again for your support and for choosing our services. We look forward to serving you again in the future. Kind regards, UK ETA Online Support

Easy interface

Reply from UK ETA Online2026-07-07

Dear Heer, Thank you for taking the time to share your wonderful feedback! We're truly delighted to know that you found our interface easy to use. Our team puts a great deal of effort into designing an experience that is simple, intuitive, and accessible, so it's incredibly rewarding to hear that we've achieved that for you. Your encouragement inspires us to continue improving and introducing new features that make your experience even better. We sincerely appreciate your trust and support. If you ever have any suggestions, ideas, or feedback on how we can enhance our platform further, we'd be happy to hear from you. Thank you once again for being a valued part of our community! Kind regards, UK ETA Online Support

I obtained my ETA in a very short time

Reply from UK ETA Online2026-07-04

Dear Pietro, Thank you for your wonderful feedback! We're delighted to hear that you received your ETA in such a short time. It was our pleasure to assist you throughout the process. Our goal is always to provide a smooth, efficient, and hassle-free experience while ensuring every application is handled with care and accuracy. Your satisfaction means a great deal to us, and we're grateful that you took the time to share your experience. Thank you for trusting us with your ETA application. We wish you a fantastic trip, and if you ever need assistance again, we'll be happy to help. Safe travels! Kind regards, UK ETA Online Support

It was quick and efficient

Reply from UK ETA Online2026-07-05

Dear Gudny, Thank you so much for your kind feedback! We’re delighted to hear that you found our service quick and efficient. Delivering fast, reliable, and smooth service is exactly what we aim for, so it’s truly rewarding to know we met your expectations. Our team works hard to ensure every interaction is handled with both speed and attention to detail, making the experience as seamless as possible for our customers. Your appreciation motivates us to continue maintaining and improving these standards. We sincerely value your support and the time you took to share your experience. It was a pleasure serving you, and we look forward to assisting you again in the future! Kind regards, UK ETA Online Support

My agent

My agent, Andy, and I communicated back and forth to correct my misinformation. He was very patient with me.

Reply from UK ETA Online2026-07-04

Dear John, Thank you so much for taking the time to share your experience! We're delighted to hear that Andy provided you with patient, professional, and supportive assistance throughout the process. We understand that correcting information can sometimes take a few back-and-forth conversations, and we're glad Andy was able to guide you every step of the way with patience and care. At ETA Service, our goal is to make the application process as smooth and stress-free as possible by ensuring every detail is accurate before submission. Your kind words about Andy's dedication and willingness to help mean a great deal to our team, and we'll be sure to share your feedback with him. Thank you for choosing our ETA service. We truly appreciate your trust and look forward to assisting you again whenever you need travel support. Safe travels! Kind Regards, UK ETA Online Support

rip off

page tring to charge you 5 times more than the actual cost of the ETA

Reply from UK ETA Online2026-07-03

Dear customer, We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns. However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly. Kind regards, UK ETA Online Support

Speedy service and not hard even for me…

Speedy service and not hard even for me who is not terribly good with technology !!

Reply from UK ETA Online2026-06-29

Dear Rob, Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate your kind words and are delighted to hear that you found our service both speedy and easy to use. Knowing that the process was straightforward and user-friendly, even for someone who doesn't consider themselves particularly confident with technology, is especially rewarding for our team. Our goal is to make every step as simple, efficient, and stress-free as possible while providing prompt and reliable support. Feedback like yours lets us know we're achieving that goal and motivates us to continue improving our service. Thank you once again for your trust and support. It was a pleasure assisting you, and we look forward to helping you again whenever you need us. Wishing you all the very best! Kind regards, UK ETA Online Support

Avoid this website!!!

Avoid this website!!! I cancelled my application within one hour and requested a full refund after being charged 340 USD. The price was not sufficiently clear before payment. There will not show you the price at all , i found it onely from bank account. onely what I recieved that they will return money back in 5-7 business days. Six business days later, I am still waiting for my refund and have not even received a payment receipt.so don’t try to write, that you don’t have my information. You didnt send me anything! Use the official UK Government website instead, eventough this looks like official. If I will not recieve money back tomorrow, i will inform authorithies

Reply from UK ETA Online2026-07-02

Dear Ivana, Thank you for your review. We sincerely apologize for any confusion regarding the additional fee. The fee covers our premium value-added services, including: #Real-Time Monitoring #Expert Application Review #Facilitated photo submission #Automatic Discrepancy Handling #Faster Processing #100% ETA Application Approval Guarantee We can see in our system that we contacted you several times to complete your application, but we did not receive a response, so we were unable to finalize the process. We strive to provide clear information at every step. As we have checked records in our system we can see the application is already cancelled as per your request, we have refunded your order which will reflect back to your account within few days as per banks processing time. Please don’t hesitate to contact us directly if you would like further assistance. Kind regards, UK ETA Online Support

They literally scammed us

They literally scammed us, i put in all of my info and creditcard details. Then i saw the outrageous amount of €600. I immediately closed the website and did NOT approve of the payment. 5 days later they took €600 from my credit card. They haven't provided any documents of the ETA and not even a single email. SCAMMERS!!

Reply from UK ETA Online2026-07-07

Dear Talha, We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can also contact us via WhatsApp, and our dedicated support team will be happy to help you. Kind regards, UK ETA Online Support

Easy and quick

Reply from UK ETA Online2026-06-29

Dear Ernani, Thank you so much for your wonderful review! We're delighted to hear that you found our service easy and quick. Providing a smooth, efficient, and hassle-free experience is one of our top priorities, so it's great to know we were able to meet your expectations. Your positive feedback means a great deal to our team and encourages us to continue delivering the highest level of service to all our customers. We truly appreciate you taking the time to share your experience. Thank you for choosing us. We look forward to serving you again in the future and ensuring every experience is just as easy, quick, and satisfying! Kind regards, UK ETA Online Support

I was having some trouble getting the photos uploaded

I was having some trouble getting the right photos uploaded and Andy Lockett really helped me out

Reply from UK ETA Online2026-06-27

Dear Mike, Thank you so much for taking the time to leave such a kind review! We're delighted to hear that one of our team members was able to help you with uploading your photos. We understand that technical issues can sometimes be frustrating, so we're pleased we could make the process easier and ensure everything was uploaded successfully. Your feedback means a great deal to us, and we're proud to know our team provided the support you needed. Delivering friendly, reliable assistance is something we strive for every day, and it's wonderful to hear that your experience reflected that. Thank you again for your support and your recommendation. If you ever need any further assistance, please don't hesitate to get in touch—we're always happy to help! Kind regards, UK ETA Online Support

High service fees, not clearly visible - do not recommend!

Advertised the UK ETA fee was to be 20 GBP, but charged my credit card with 163.98 USD! The note about the service fee was not well visible and I wrongly assumed this was a government website. I did not receive any e-mail confirmation on whether the ETA was confirmed. Please re-imburse me either with the full 163.89 USD, or minus the 20 GBP if already issued.

Reply from UK ETA Online2026-06-27

Dear Michaela, We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously; However, we cannot locate a record under the details provided. You might have used some other website as the details you mentioned in your review do not match with ours. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately. Kind regards, UK ETA Online Support

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