Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements.What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance.Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
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Is UK ETA Online legit?
UK ETA Online (uketaonline.net) has a 2.9 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 50% rate it 4 stars or higher while 50% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the online process very quick, straightforward, and exceptionally easy to complete when applying for necessary travel documents. Many people genuinely appreciate how fast the digital platform works and how simple the application forms are to fill out step by step.
Some reviewers were not happy with unexpected high costs and poorly disclosed service fees. Customers mentioned that the final amounts charged to their cards were significantly higher than the initial government fees originally advertised. A few users also noted persistent difficulties with uploading required identity photos or attempting to cancel unwanted transactions.
Auto-generated from all reviews of this business. For reference only.
During the submission of the necessary documents I made a mistake. So, I had to ask customer service to help me resolve the issue. They did it right away, helping me with the correction, in order for tmy family to travel hassle free to Great Britain.
Reply from UK ETA Online2026-06-26
Dear George,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind feedback and are delighted to hear that our customer service team was able to quickly assist you after you encountered an issue during your ETA document submission.
We understand that mistakes can happen during the application process, and we're glad our team was able to promptly correct the error so your family's travel plans to Great Britain could continue without any unnecessary stress or delays. Providing timely, reliable, and hassle-free support is always our top priority, and it's wonderful to know we were able to meet your expectations.
Your satisfaction means a great deal to us, and your review motivates us to continue delivering excellent service to every traveler. Thank you once again for choosing us to assist with your ETA application. We wish you and your family a fantastic trip to Great Britain, filled with wonderful memories. We look forward to serving you again for your future travel needs!
Kind Regards,
UK ETA Online Support
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the passports and submitted them; they were not accepted even though there was no glare, all four corners were showing and the photos met all requirements. Finally a guy named Andy contacgted me and eventually he submitted the photos to complete my application. He was very accommodating and helpful - thank goodness!
Reply from UK ETA Online2026-05-17
Dear Colleen,
Thank you for sharing your experience and for your honest feedback. We sincerely apologize for the frustration you experienced while trying to submit your passport and photos. We understand how stressful and time-consuming it can be when documents that appear to meet all requirements are not accepted by the system.
We truly appreciate your patience throughout the process. At the same time, we are very pleased to hear that our team member was able to step in and assist you. We will be sure to pass along your kind words and recognition for the accommodating, professional, and helpful support provided in completing your application successfully.
Your feedback is extremely valuable and helps us identify areas where we can improve the submission process and make it more user-friendly for future applicants. Thank you again for your understanding and for giving us the opportunity to assist you.
Kind regards,
UK ETA Online Support
What was really great was the speed at which we received the approval.
However what was not good was the fact the website said the fee was 20 pounds UK and while I used a UK debit card with TSB, I was charged 103 poundsUK!
Do not understand this. The 20 pounds seeed reasonable as a Canadian friend of mine paid 10 pounds last year so 20 at this time seemed OK!
Reply from UK ETA Online2026-05-16
Dear Betty,
Thank you for sharing your feedback. We are delighted to hear that you were pleased with the speed at which your approval was processed, as providing fast and efficient service is one of our top priorities.
We also appreciate you raising your concern regarding the fee charged. We understand how this may have been confusing, especially when you expected the standard £20 government fee and noticed a higher total amount on your transaction.
Please allow us to clarify that the total amount charged included not only the standard application fee, but also a range of additional premium support services selected as part of the application process. These services are designed to provide applicants with a smoother, faster, and more secure experience, and include:
• Real-Time Monitoring of your application status
• Expert Application Review to help minimize errors
• Facilitated Photo Submission assistance
• Automatic Discrepancy Handling in case corrections are needed
• Faster Processing support services
• 100% ETA Application Approval Guarantee
These optional services are separate from the standard government fee and are intended to provide additional convenience and support throughout the application process.
We understand that fee transparency is extremely important, and we truly value your feedback regarding how the pricing information is presented. Comments like yours help us improve communication for future applicants.
Thank you once again for choosing our service, and we’re very pleased that your approval was received quickly and successfully.
Kind Regards,
UK ETA Online Support
It's very quick and easy to follow, however, your site quoted $170 per person, i was charged just over $200 each.
And why is it converted to US$ and then UK pound?
Don't want orange man getting a slice of it.
Reply from UK ETA Online2026-05-08
Dear Steve,
Thank you for your feedback. We’re pleased to hear that you found the process quick and easy to follow.
We would like to clarify the charges mentioned in your review. Our company is a privately owned third-party service provider that assists travelers in obtaining their UK ETA through the official UK Government system. In addition to the government fee, our pricing includes professional application support, faster processing assistance, and our ETA approval guarantee service.
The final amount charged may vary slightly due to currency exchange rates and international payment processing, which is why you may have seen the transaction converted through US dollars before appearing in UK pounds.
We appreciate your feedback and the opportunity to explain our services more clearly.
Kind regards,
UK ETA Online Support
Nice inline efficient approach but with a bug or two
The online approach was great
I did get 3 error messages that were not accurate
I resubmitted everything exactly as input and was approved
( check you address input line to see where the STATE gets entered for US applicants
Cheers !
Reply from UK ETA Online2026-03-31
Dear Donald,
Thank you for your thoughtful feedback! We're glad you appreciated the inline, efficient approach and found the overall online experience to be smooth and effective.
We’re sorry to hear about the inaccurate error messages you encountered—that’s certainly not the experience we aim to provide. It’s helpful to know that resubmitting the same information worked, and we truly appreciate you pointing out the issue with the address input, especially regarding where the state field appears for US applicants. That kind of detail is invaluable and helps us improve the system for everyone.
Your feedback has been noted, and we’ll be sure to pass it along to the relevant team for review. Thanks again for taking the time to share your experience, and cheers!
Kind regards,
UK ETA Online Support
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