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Is Ulefone legit?
Ulefone (ulefone.com) has a 3.2 out of 5 rating on OK.one, based on 502 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 14% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers deeply appreciate the exceptionally durable build, rugged exterior design, and dependable long-lasting battery life offered by these specialized mobile devices for daily use. Reviewers frequently mention that the hardware handles demanding outdoor environments very well, providing reliable overall performance and great value for money.
However, some customers also noted frequent hardware issues, mentioning that essential components like internal cameras, sensitive power buttons, or chargers stopped working shortly after purchase. Furthermore, many people experienced frustrating difficulties and unhelpful responses when attempting to resolve these technical problems through the manufacturer customer service and warranty departments.
Auto-generated from all reviews of this business. For reference only.
Absolutely shocking and disrespectful (nonexistent) service. My Armor X phone failed after 2 month. It just would not come on anymore and the USB port stopped working. As requested, I send a video of the phone showing the fault. After receiving confirmation from Jackson at Ulfone that the phone would be fixed under warranty, I sent it in. Next think I received a quote from him saying that the screen was manually damaged and needed to be replaced out of the warranty. I then send a number of emails asking how a screen on a Armored phone can be manually broken without the glass showing any damage (as per video evidence). This was never answered, only that I should trust the service technician's verdict since he has a lot of experience. Jackson has now stopped communicating altogether. I have not heard back for over a month. Firstly, I am unhappy with an armored phone braking down in such a short time, but the service is unbelievably bad also. No more Ulefones for me, that is clear.
Yes... the UleFone Power 1 was a good phone. But after I crashed it because i am dumb, i bought in just 1 Year the Power 2, 3s and 5. And every model was broken after a few month.
The Power 2 had a loose connection and charged veeeeery slowly.
The Power 3s has a loose connection and charged slowly, too.
The Power 5 bricked. After 2 Month. I just charged it and used it for WhatsApp, for calling and play one game. And now, after wake-up last sunday, i just can see the bootlogo. Now i have to use the broken Power 3s again.
But the highlight is the Support:
I just wan't send the Power 5 back. UleFone should repair it, because the phone isn't older than 3 month. Yes, they want to have a video of the phone, i made it and send it per e-mail. The answer: "Just send a video not radio".
Yeah, thanks for nothing.
I never will buy an UleFone-Product again. Never.
I bought an Armor 2 and decided to upgrade through indiegogo when they launched the 3T, it's been a month, never got any email or anything, the tracking doesn't show anything, no one answers the any email or any social media, it's just the worse costumer service. Never buying from them again.
this company only got 1 star because you cant give 0 stars the ulefone armour 1 I received as a gift from my wife developed the frozen screen, reboot, refusing to charge syndrome I have read about in previous posts contacting the company was tortuous to say the least when they finally acknowledged my emails I had to send the phone to Poland at my expense. Their explanation for the failure was an incorrectly fitted sim cover which was complete rubbish the cover was correctly screwed down and the phone which is supposed to be military grade water and dust protected had only ever been slightly damp whilst in the pocket of a coat after they delivered their conclusions and asked for $10 for returning the phone un-repaired the communication has stopped and they dont acknowledge my emails. THE WORST side of chinese manufacturing I would recommend keeping them at barge poles length and buy a refurbished Samsung Ericson etc (also made in china) the other end of the spectrum
I bought an Ulefone and has been the worst phone I ever had. It has last only six months. GPS and gyroscope don't work any more.
They are lliars that say that they are going to release uptades that never release. Is only a commercial strategy. If you try to contact them, They are never going to answer.
BTW don't buy in ulefone.es. They are scammers that sell a phone with 2 years of local warranty but They don't answer any email either...
IF YOU THINK TO BUY AN ULEFONE THINK IT TWICE. BUY ANOTHER BRAND.
I bought an Ulefone Power 3S last May, one month later the phone started to turn off and reboot without any reason, or getting the screen frozen, or just going black, not responding to any button or screen touch. I resend the phone back to China (at my charge) and 3 weeks later I received back the phone. From the very first beginning it started again to show an erratic functioning, with ramdom failures, self rebooting, pop ups Windows saying that this or that App didn't response and had to close it up...apps that were not operating at that time,and many other minor problems that makes the phone useless and unusable, because the lack of reliability.
I have been following all instructions given by the seller "Ulefone Official Store" at Aliexpress, spending hours and hours sending them videos of all steps done, photos, and whatever they have requested from me, I have been absolutelly cooperative, doing even high technical steps such as hard factory resets, even new firmware, and none of these propopsed solutions have worked ... Now I am tired of wasting my time, I have requested from them to give me another unit or to refund me the money unsuccesfully. They have been 6 months of suffering to have no solution of a problem of this telephone. It was a gift for my wife's birthday in May, and I have finally bought to her a Huawei Mate 10 this last Black Friday, because she came to hate anything regarding Ulefone, because all the times the phone failed to her and left her uncommunicated.
I don't reccomend at all the Brand or the Seller, and I have kept record of all the problems in videos in YouTube and photos, and all the mailing with the seller if anyone is interested in them.
Need to update their older products. My Ulefone Armor 2 could easily run Oreo or Pie. Ulefone even promised Ulefone Power 3 users they'd be updated to Oreo, but that never happened.
Ulefone shares fake information about Oreo update, also the phone is really slow after month of useing, i'm not recomending it, my old Xiaomi redmi note 4, way much faster, so changed broken screen on it, and useing broken phone, prior to this chinese scammers phone. NOT RECOMENDED
Purchased the power 3 in march, from the ulefone store on AliExpress, the phone I bought supposedly had Oreo installed & I paid more for it, it did not have Oreo & after waiting many months for the it's update for Oreo only to be told the power 3 won't be getting the update, tried emailing ulefone & zero response from the customer service, avoid at all costs,.
I have sent 9 emails requesting to buy parts with little or no reply..
I have sent 9 emails requesting to purchase a replacement charge port cover for a ulefone armor 2.
I was sent a link to purchase volume buttons which is the wrong part (not even close)..
I have emailed a further 7 or so times to both sales and parts@ulefone and have not received a reply from either since..
I have a ulefone power 3, which has a slight crack after a fall on carpeted floor. Which brings to question the quality of the screen. Poor. After been told by supplier that I had to send back for screen replacement with both sent and return cost from London plus the cost of the screen added together I might as well buy a new phone ( definitely not a ulefone) I attempted to contact ulefone direct to advice on alternative action purchase a original screen, despite several email sent I received absolutely no respond from ulefone. Terrible terriable company. As to the phones itself it’s bulky heavy and performance is very questionable. This is not a good company and after sales service is the worst to know. I personally without predjuice not recommend this company and if you live outside of country of manafacture..... run a mile
I bougt Ulefone power 2, after few month it did stop working. I send it back to china, for 1.5 month they didn't conntact me, and after I did write them, they told me that the phone was dissambled before so I have to pay some additional money. I didn't open the phone, so probably they did sold me a phone that was in service before, or they are lying. Avoid this company as a plague if you carre about your time, money and nervs!
I bought a Ulefone Power 2 smartphone. The wifi connection kept dropping so I opened a support ticket with them. They did not provide any help so I kept trying different things myself to resolve the problem. I thought it could have something to do with the battery saving settings and was sure I found the problem and solution so got back to their support team to update them. However, the problem returned and after further investigations by me (still no help from Ulefone support) I discovered the real problem, due to a software bug in the phone the antenna could not support wifi and Bluetooth transmissions at the same time. I opened a new ticket and told them the problem. They replied saying that this was expected behaviour? which of course is total nonsense. They were saying that it was "normal" not to be able to use bluetooth and wifi at the same time!? so no using a BT headphone or wearable device while being connected to to wifi. When I pointed out the absurdity of their assertion they said that a software update would be issued shortly for the Power 2 and I should keep an eye out for it. Of course it never materialised and I waited for months. I contacted them to ask when the update was coming and never received an answer.
I will never buy another device from Ulefone and wanted others to know of this experience so that they don't end up with a defective smartphone as I did. Thanks.
worst mobile company, I purchased a Armour 2 mobile, it was not working. Company told me to send it back from India to Hongkong for replacement and their bear the custom and logistic charges.
I gave the receipts of the customs duty but they never replied and never paid the money
I bought a Ulefone Power, After few Months The Return Button stop working. I contacted the Seller, They were not helpful. So I had to contact the Ulefone direct but they were not helpful either. DO NOT BUY ULEFONE brand YOU ARE IN TROUBLE
Im from Mexico, I bought 3 Ulefones power from Gearbest about 1 year ago for 3 different persons. Around the same time, the 3 phone stared showing problems. One presented to have stains and marcks on the screen, and the other two just stopped working. We tried doing the claim in Gearbest and Ulefone but ofcourse never got a satisfactory answer. The guaraties they offer are a joke. I have prove of all this. They offered me to send them back the phone and by paying USD 199 extra to get a new one. (that is buying a new phone!)
The phones never fell or scratch or broke.
I have 3 more friends who bouthg Ulefone and one of them was the one that actually recommended me to buy one. Two of those phones are also presenting failures of the same kind.
Totally, of the people I know have bought 6 ulefones and 5 of them persented problems at the time of less than one year of usage.
This are the reasons why I recommend you NOT to buy this product. ULEFONE COMPANY IS A FRAUD AND ALSO GEARBEST IS RESPONSABLE FOR SELLING GARBAGE AT SUCH A HIGH PRICE.
I cannot belive in less than a year you need to buy another phone and make all this tecnological garbage and having to spend again more money on a phone.
PLEASE DON`T BUT ULEFONE.
HOPE THEY COULD NOT SELL THIS PHONE ANYMORE.
I bought a Ulefone Power, after 6 months the Screen had deadzones.
Not dropped, no scratches nothing Screen just stops working properly, OFFICIAL Reseller i bought it from (TomTop) refuses do respond and fullfill the waranty, same for Ulefone themself. Hands off These 2 companys.
I bought the furture phone, it looked good,but after 3 weeks the screen stopped working on the bottom half,I contact them,I asked if they could help me,the lady I spoke to was very nice at first,till I asked if I could have a replacment phone to replace the broke one,She then said I must have broke it and i was a lier,I have the email where she cals me this,since then,not one email has been answered,never never buy a phone from them
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