Let everyone find a mobile phone that suits you. Please contact our devoted Customer Service Team for any issues [email protected]
Is Ulefone legit?
Ulefone (ulefone.com) has a 3.2 out of 5 rating on OK.one, based on 502 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 14% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Many consumers deeply appreciate the exceptionally durable build, rugged exterior design, and dependable long-lasting battery life offered by these specialized mobile devices for daily use. Reviewers frequently mention that the hardware handles demanding outdoor environments very well, providing reliable overall performance and great value for money.
However, some customers also noted frequent hardware issues, mentioning that essential components like internal cameras, sensitive power buttons, or chargers stopped working shortly after purchase. Furthermore, many people experienced frustrating difficulties and unhelpful responses when attempting to resolve these technical problems through the manufacturer customer service and warranty departments.
Auto-generated from all reviews of this business. For reference only.
Ulefone Has Great items, I have Quite a few Items of theirs. Problem is AliExpress/Seller. But I warn you, Cheap items, you get pretty quick, If it's anything pricey, GOOD LUCK. Every issue I've had has been anything over a a few hundred USD. For example,my latest issue, I ordered the Ulefone Armor Pad 3 Pro kit with the Speaker, I have yet to receive my Armor Pad 3 Pro. Delivery date was for June 17, it's July 22, NO tablet, AliExpress supposedly has a Refund policy if not delivered in a certain time frame. But AliExpress refuses to stand by their Buyers protection refund policy. They keep F-in around and have been back and forth for WEEKS saying the same crap. Item is saying Released from customs On June 10th, and has not had an update yet. AliExpress refuses to stand by the issue. Don't write a policy if you can not stand by it. It's well past your policy dates for the refund, I've waisted over $300 now for AliExpress to basically steal my Money. As of July 22nd, I STILL DO NOT HAVE A TABLET OR A REFUND OR ANYTHING. At the very least Send another tablet from a US WEARHOUSE. I ABSOLUTELY will not do business with them again.
Order date: June 4
Guaranteed delivery by June 17th
Refund process eligibility start June 22nd
It is now July 22nd and NOTHING.
Tracking number.
LB374144680SG
Order Number: 8188839446604808
I have the Armor 22, and works great everything works fine, but the phone is fallen directly on the fingerprint sensor and that is dead now.
So I contacted Ulefone directly per E-mail, they tried to help to reset the phone and all this, but finally they told me to send in to the nearest service so they asked where I live...... sent them the info back, but after this never heard again from them.
So one thing the phone is not bad, but when you want a rugged phone that have real service behind it don't buy Chinese phones. Buy some makes from Japan or US.
Ohh one thing after a year usage the phone is slower and slower the Android 13 on this phone is a worthless crap, don't buy this phone better say don't buy from this company.
I do not have a Ulefone, which might be better the same.
I asked some simple pre-purchase questions, but when they actually replied, they twisted the answer to what I was not even asking. And that is when I actually got a reply.
If it is so hard to answer simple pre-purchase questions, it is a company I will stay far away from, as I doubt their products are worthwhile. And I suggest you do the same.
2nd review now of my armour 24...Iv now owned it about 3 months...
God i hate it...
Its utter garbage...
My oukitel which was half the price of this was way better...
Then my iifi b1 pro also less than this was better aswell although that one wasn't v good either...
Trust me DO NOT BUY ULEFONE...
I mean 22,000 mah battery but can't be used as a power bank???
Absolute joke...
Now watts app notifications not showing in status bar🤦🤦🤦
What is it with these Chinese phone companies, they are over you when you buy there phones, yet when something goes wrong they don't want to know you, I have the armour 18T and when downloaded the latest update supposedly to fix minor bugs, but instead it puts bugs on your phone, the notification screen jumps, and on contacting them they ask which update you have just downloaded, which you can't do because the upload info disappears after you download it, now I don't get any replies, I suppose they get your money and don't care after, I read that they don't have a good star rating not surprised, if this is how they treat there customers.
Beware if you buy, or think of buying one.
Have owned 2 ulefones, armour 9 + 18. 9 stopped charging after a year and the 18 now seems to be playing up one year in. Customer service is useless, completely useless! Would like to send my 9 to be looked at but can't find anywhere in the UK to do this.
Camera not as good as advertised on the 18 either.
Will look elsewhere before trying ulefone next time.
Hi 3rd rugged fone iv owned n ulefone was more expensive than others...1st one was oukitel wp5 pro...was quite good but utube didn't work properly after 2.5 yrs or so...
So then bought iiifb1pro
Oukitels sister brand...
After only few months rubber grommets wouldn't stay in place so not waterproof or dust proof...cheaper previous one had no issues with grommets...
So then purchased ulefone armour 24 mainly cos it has v good bright torch... massive battery at 22,000mah but can't tell any difference between this one n previous one eg 10,000 mah...
Took 2.5 hrs to transfer data(usually takes 20 mins ish acc to guy in shop helping me)
Smart switch app didn't work for some reason...
22,000mah battery n doesn't have power bank feature (otg)
How dumb is that...both cheaper ones did...
Pic quality is pretty good but camera "timer" is a mere 3 seconds n thats it...
Even my old nokia had 5 or 10 second timer,,, although i can download timer app but still v annoying...
Touchscreen sensitivity is also crap..eg whilst on utube have to press play or pause 4/5/6 times or rewind 10 seconds so also v annoying (didn't happen on both previous cheaper fones)
Overall im disappointed..
I wouldn't buy another ulefone n i wouldn't recommend anyone else does until they've fixed these v basic issues...
Also it came with 2 pin plug that wobbles in adapter 🤦(good quality adapter)
Thanks
Very fragile Ulefone Armor 19 case but userfriendly company
I owned an excellent Ulefone Armor 9e rugged phone, that I liked a lot and which was unfortunately stolen. I replaced it with an Armor 19, whose design I like less, but which is more powerful overall. The optional Armor 9 shell was very sturdy. But I strongly advise against purchasing the optional shell of the Armor 19, because after 8 months, without having yet been taken on a trip, and even having left the apartment, the top broke. Update: nevertheless, I wrote the story to Ulefone and they sent me a replacement case. Not every company is so honorable.
I am on my second Ulefone product, an Armour Power 13. It has always had its faults but I decided to hang in there. Now after 18 months and getting no customer support from Ulefone, it's time to consign this phone to the bin. The concept of a large battery had some appeal. The complete absence of any support, updates or security patches from Ulefone has become an issue for me. If you're lucky enough for your phone to function, then great. Ulefone could be so much better if they just remembered that their customers pay their wages and helped you once in a while.
Armor 24. What a device! Haha, it's crazy.
Best and worst thing: You can use the phone itself as a weapon. ;)
But the device is marvelous. Fun, fast, and even though the weight, it feels perfect in your hand.
It's a before-and-after phone. You can't imagine having a phone with a lighter battery or be without the gadgets it offers.
A phone for real people.
I bought this Ulefone Power 5 in 2019, now in its 5th year the battery 13,000 mAh isn't as strong as it used to be. I bought a Fossibot rugged tablet as my phone still works fine as a phone, the Fossibot battery 22,000 mAh doesn't last any longer, so that's going back.
I should have bought the Ulefone tablet and will as soon as I get a refund.
Ulefone has kept me going for five years and thankfully is still working. I just wish they'd continued the Power series as I have no requirement for ruggedness. Unfortunately, all manufacturers are now obsessed with ruggedness as if they expect we all live in tents year round.
Total disappointment!
My armor 7 was as advertised, but on the first year of usage it started loosing battery for 3 to 5 hours after charging. I had to ship it to another country for a warranty service and I was left without a phone for a month. Now one year later I have the same hardware problem and it is draining the battery.
The phone is not misused or damaged, it just has the same hardware problem as before and needs to be serviced. Now every single service shop in my country has told me that Ulefone is not suppling them with spare parts and they cannot fix my phone. I am not sending it for a service abroad, I am just going to use another brand.
I have the Ulefone Power Armor 18.
Greatest disappointments:
• Camera. Pixelated when zooming. Seems like a 10 MP, not a 108 MP when zooming just 3x.
• No Night mode/shooting in low light.
• No difference between shooting with or without HDR. Must be a software problem?
• Bokeh is imprecise - Ulefone have difficulties distinguishing motive from background.
(using the recommended Google camera app).
• Face recognition doesn't work.
• Thermometer is imprecise.
• Shortcut button only works when the screen is activated, which takes precious time, when photographing e.g. It should work instantly without having to unlock the screen first.
• Weak WiFi connectivity.
• Displaying ads in file overview.
• etc.
- How do you intend to fix this, @Ulefone ?
Known disappointments:
•No video stabilization.
I bought the Ulefone Power Armor 18 two months ago.
Greatest disappointments:
Camera. Seems like a 10 MP, not a 108 MP when zooming just x3 (using Google camera app).
Face recognition doesn't work.
Thermometer is imprecise.
etc.
How do you intend to fix this, @Ulefone ?
Can you believe that after 5 days of usage , I have to throw a 400USD phone away because I tried the’ ‘underwater camera’ in a bit of fresh water at home ! It’s all corroded inside. armor 20WT
I offered to send the phone back to the factory at my expense so ULEFONE can inspect it and see what went wrong. But they refused because they already know that some of their phones leak. good luck with ULEFONES !!
I have had 3 Ulefone devices so far and had nothing but a good time with all of them.
I would like to note first, IF you are buying a phone like this or any other than isn't direct from a carrier, you need to look up what Cellular bands the phone supports. If the phone is missing some bands your Cell carrier uses, you will lose out on coverage. If you run into this, there is nothing Ulefone, AT&T, Verizon, T-Mobile, etc can help you with. The hardware just isn't there. Make sure you match your purchase to the carrier you're using.
From Ulefone, I've owned 3 devices so far. First was an Armor 9 (thermal camera phone), an Armor 13 (giant batt), and the Armor Pad.
I had the Armor 9 for about a year (bought 18 Jan 2023) and I had broke the screen pretty badly. Parts were easily available, ableit ship from China, so there was a delay. I was able to repair my broken screen and replace my USB-C port (as preventative maintenance) with ease. I used the thermal camera to help diagnose issues with equipment at work and the phone was solidly reliable.
I picked up the Armor 13 when it came out because it's massive 13,200mAH batt enticed me. I bought it on 19 March 2022 and i've been using it ever since. So signs of battery issues or the like. I've dropped and beaten the heck out of it and it's taken it all like a champ.
I've only had the Armor Pad for a little bit of time but it has done me no wrong. I just works. I've been primarily using it as a glorified GPS in my car.
I have my Ulefone Armor 18T since December last year. I am using rugged phones for years and this one is THE BEST so far.
The reason for only 2-stars, is their CUSTOMER SERVICES 😥🤬 ... Initially, I didn't want to bother them, but find solution on internet by myself, why THEIR PRODUCT 'uSmart E02 Dual Camera Endoscope' that I've purchased and have smart connection on 18T phone, DOESN'T WORK?!
I have found by researching internet that a number of people have same problem, but ... nobody wrote a solution or mentioned any app 😢
Went on Google Store to find endoscope apps, but all of them are for USB connection, not for uSmart.
Anyway, very annoyed by Ulefone not responding, which is sad, despite they have excellent products, even this endoscope, which performance and possibilities I watched on YouTube.
One morning some of my Armor X10 settings have changed by themselves, and I can't use the pop-up keyboard any more. I emailed three Ulefone support lines and in two days got an answer from one of them that all the staff are out of the office for the next 7 days. Apparently I can't call them.
Well we're do I start
My screen started dropping out of my (armed 5g) so I sent ulafone a email as It was still in woranty( fer anugh mistakes happen no biggie I get in touch send them a email and it'll be sorted) after emailing on several occasions they finally responded about 3weaks later asking for proof of purchase and picture evidence so I sent them Wat they needed then I didn't hear anything else for about 1 month until I started chasing it and they wanted me to pay to ship it to China so I shipped it over there's it's been about 1 and a half months now and when I tried to send them a email it says I nead to use a app witch i cant find anny were
Shocking quality but wurs Customer service
OUKITEL
Blackview
DOOGEE
AGM
Ulefone UK
8849tech
Ulefone
Fossibot