I know I have big orders but try and…
I know I have big orders but try and send the all at the same time
About UNIQSO
Data updated- Website
- uniqso.com
- Category
- Beauty & Well-being
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 19 reviews
- Replies to negative
- 94% (364/388)
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About this business
About usWe are online store of beautyBuy cheap & quality cosplay wigs, colored contact lenses/circle lenses, skin & eye care products culled from Japan & Korea.Shop now
Is UNIQSO legit?
UNIQSO (uniqso.com) has a 3.0 out of 5 rating on OK.one, based on 969 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Not great of quality
Update in response to UNIQSO: That is incorrect information on your part. I have $144.73 worth of purchases from you all on May 1st and May 2nd of this year. Order number 298527 and order number 298345. Not great of quality. Were dry and itchy.
Reply from UNIQSO2022-08-10
We noticed the order number mentioned were placed more than a year ago. If you need assistance, please email [email protected] and we will be glad to assist.
The Website sucks so much
The Website sucks so much, delivery took forever, won't buy from there again
Reply from UNIQSO2022-08-11
Hi. Please be informed of the delivery time frame for the shipping method chosen for the order. If you need assistance, please email [email protected] and we will be glad to assist.
HORRID packaging…
Usually I am beyond happy with the service of Uniqso. I’ve been a happy customer for many years now. However, my last order was unlike any I’ve received. Usually, I am sent a box, protecting all the contacts inside with some accessories for the contacts included and always with a kind note. I’m not sure if there’s been a change in packaging recently, but I received two separate packages, with only the contacts and a lens case. The packaging was atrocious; luckily the lenses were fine but the small boxes they come in were all damaged, bent, and smushed. The packaging was a simple brown folder with no padding inside to keep the products safe. I attempted to contact someone about the damaged packaging, but I couldn’t contact anyone. I have been using this company for years, but if this is what I have to look forward to now, I may start shopping elsewhere.
Reply from UNIQSO2022-08-10
If you need assistance, please email [email protected] and we will be glad to assist.
Not the best, not the worst
Not the best, not the worst. Had some issues with it like the order being split in two packages, one pair not having any strength despite ordering with it strength and no one said anything and the customer support ignored some of my emails. But I was fully reimbursed for the lenses at least and they payed for the import fee.
Good contacts
I got my eye contacts pretty fast and it was my first time ever trying some on. At first they slightly irritated, as I never had anything on my eyes but after I would forget they were there. Great eye contacts.
error after error
First the wrong lenses were delivered then the correct lenses were eventually shipped but they were not 11 mm base curve and would not fit my eyes, whereas i have about 10 other pairs all 11 mm and they fit. at that point i just gave up
Reply from UNIQSO2022-08-05
If you need assistance, please email [email protected] and we will be glad to assist.
Quick and Easy.
Quick and easy delivery and they worked great. I would definitely recommend buying from them in the future, especially if you really want to complete that look you've been dreaming of.
These color contact lens are a joke
These color contact lens are a joke. It doesn't even stick and stay on the pupils. It was way too big and keeps sliding off.
Reply from UNIQSO2022-08-03
If you need assistance, please email [email protected] and we will be glad to assist.
Perfect
Everything was okay. The price for the shipping was a bit high...
Contacts Different Prescriptions
The contacts looked good, but one of the contacts had a different prescription than the other one. I couldn’t even wear them for the event I needed them for. Tried to return them and got no response.
Reply from UNIQSO2022-08-01
Hi, we have checked with our support team and it seems like we did not receive any reply from you for our email replied to you on July 15th. If you need assistance, please email [email protected] and we will be glad to assist.
AWFUL AWFUL AWFUL
All of my products are getting lost in the mail and I’ve spent hundreds of dollars and when I try to email them or complain or anything I get nothing at all I need these all for a cosplay event I’ve bought at least 30 pairs and I’m screwed now. They are saying delivered but nothing is arriving …. The orders are all arriving separately or not at all and it’s weird I will not be buying again that’s for sure and for the amount of money I spent no discount even came with it …. Waste of time and effort in my opinion I don’t even have them on time for my event and I’m going as three different kakegurui characters which will now be incomplete without the eyes and the eyes are everything….really pissed off to say it nicely.
Reply from UNIQSO2022-08-01
Hi. Please be informed of the delivery time frame for the shipping method chosen for the order and your order consist of items shipped from different warehouse. We have checked your order and you have also applied discount code so if you need assistance, please email [email protected] and we will be glad to assist.
Scam! Never received package.
Never received package, tried to reach customer support couldn't reach them via phone and never responded to my email.
Reply from UNIQSO2022-07-29
Hi, our customer support team is only contactable via email so we are not sure what phone did you call. However, we have also checked with our support team and we did not receive any email from you as well. If you need assistance, please email [email protected] and we will be glad to assist.
INCREDIBLY rude company (see their reply too)
UNIQSO has terrible customer service. They are insanely condescending and rude and will ignore all if your emails, only responding with “:)” One of their contacts gave me a severe eye infection, resulting in me having to seek medical care and they refused to replace the pair or refund me and just replied with “:)”. They eventually agreed to send a replacement only if I bought MORE from them which is dumb as fck. They claim I never had an eye infection despite all the people I know being able to verify that I did and only care about money. I needed a lens pair for an upcoming cosplay so I asked if they would please send the replacement with that order. For a week, I received no response and then they cancelled my order without my knowledge. This company is incredibly unprofessional and rude and they simply do not care about their customers at all unless it makes them money. Edit: UNIQSO is so trash that they’re actively trying to take down this review lmao. they are extremely rude towards customers and this review is not “harassment” like they claim in their reply. no one is “bullying” you LOL own up to your negligence. upon looking at other reviews, it seems this isn’t the only time UNIQSO has been negligent and rude so steer away from this company if you want half decent customer service. you were not “harassed” in emails. you were told of a problem and that a public statement would be made if your rude behavior continues (which it did). being held accountable for your negligence is not “bullying”. do better.
Reply from UNIQSO2022-07-29
Hi, we have checked with our support team and we hope you can understand that it is our company's policy that we would require photo of the defective lens or photos of the lens cut into half if it is an invisible defects. However, it seems like you are unable to provide any photos of the defective/cut up lens or "badly infected eyes" photo as well. Last but not least, we do not condone to threatening and harassing behaviors in emails so all the best purchasing elsewhere.
Rude and i didnt get my product or…
Rude and i didnt get my product or money back
Reply from UNIQSO2022-07-26
Hi, We have checked with our support team and we are sorry our reply emails sounded rude to you but we have been very polite and courteous though in our replies as shown below. =) Reply no.1:- "Upon checking, your order was unable to deliver successfully due to insufficient address. You may check here: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=420925559374810914100011492451%2C It could be a missing unit number in your order which was the reason USPS was unable to locate your address. Your order has already begun the returning process and it may take up to 6 months for us to receive it. We could offer 3 solutions for you in this case 1. Would you like us to refund 90% of the lenses once we have received the return parcel? 2. Or a resend in next order? 3. Or would you prefer to resend your order now and pay 50% of the lenses with reshipping fee ($2)?" Reply no.2:- "Hi Amaya, we would like to clarify that our team filled in your shipping address correctly as per confirmation order. Thus, we will not hold liable for the shipment if the shipping address was incorrectly filled in by the recipient. We could offer those 3 solutions for this case." If you need assistance, please email [email protected] and we will be glad to assist.
Not very happy
The colors are not as they look on the models. They are much more fake looking in person. They are also very dry on the eye. You need to make sure you keep some solution around to moisturize at all times.
Reply from UNIQSO2022-07-27
If you need assistance, please email [email protected] and we will be glad to assist.
Lenses and Shipping
Lenses and gorgeous and godlike- the only issue was caused by split delivery as instead of 1 package with 3 pairs of lenses I have received 3 packages, for which I had to pay customs and clearance multiple times.
I never received one of my parcels
I never received one of my parcels. I tried contacting customer support several times and didn’t get any resolution. I even paid for the shipping protection, but I still haven’t received my purchase.
Reply from UNIQSO2022-07-25
Hi, we have checked with our support team and your emails has been responded in a timely manner and the solution has been offered to you in our email sent last week. If you need assistance, please email [email protected] and we will be glad to assist.
Very pretty lenses and strong colors
Both lenses came in separate days, it was a bit inconvenient specially because I wasn't notified by the mailman that they had left the lenses on the mail box on a very hot day, thankfully the lenses were ok, they're very pretty, haven't tried them on but they look just like the pictures
Super fast shipping
Super fast shipping! Great selection. One contact was torn in the package but only needed on so not a big deal breaker.
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