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Is UNIQSO legit?
UNIQSO (uniqso.com) has a 3.0 out of 5 rating on OK.one, based on 969 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-10-25.
I order my lenses in February and for some reason they were sent back to Uniqso. The customer servise wrote me:
"Hi *name*, we could offer to resend the lenses in your next order or refund 90% of the lenses when we received the return parcel."
Well, I do not want to do next order, if they had problem with this order how should I trust them with another? and 90% refund, why not 100%? I already paid not just for the lenses but also for delivery. Oh jeez, this is so scammy.
Reply from UNIQSO2022-05-10
Hi, we would like to clarify that the parcel has arrived in your country and the last mile delivery is done by your local post. The tracking information are provided by your local post thus it is beyond our control if your local post is unable to deliver to you. We have offered solutions and hope you can consider it.
I ordered contacts you guys say my address was unknown it is a PO Box and I haven’t had issues with other things. I asked for a refund but I can only get a 90% refund which is bogus because this was on you not me. Since my contacts got sent all the way back overseas it’s going to take over 6 months for me to even get a refund. I will never ever order from you guys again which sucks because I ordered my contacts here every time.
Reply from UNIQSO2022-05-09
Hi, we are sorry that your parcel was unable to deliver. However, the last mile delivery is done by your local post and it is also beyond our control. Return parcel usually takes up to 6 months for the return and we will be able to check the return reason as your local post will provide on the parcel.
I ordered twice from Uniqso: my first order was placed on April 1st, and my second order was placed on April 26th. Now tell me why my second order has already been delivered while half of my first order hasn't even shipped out yet??? My first order says is "partially delivered", which is correct, I received one of the three contacts I ordered and a few contacts cases a couple weeks ago, but there is no sign that my other two contacts have even been SHIPPED. I reached out to the support team a few days ago, and they let me know they have a high volume of messages to get through. Fine with me, but why haven't I gotten a single response after 72 hours? I thought Uniqso has good customer service? I just want to be told why my package hasn't even been shipped in over a month since I ordered it when my second package arrived in just over a week? I need these contacts for an event in a couple weeks, which is why I ordered them so far in advance, but now I don't think I'll even receive them by the date. If I don't receive them by then, I'm expecting a full refund for those items!!! Very upsetting!
Reply from UNIQSO2022-05-06
If you need assistance, please email [email protected] and we will be glad to assist.
I’m still waiting on a pair of contacts I ordered April 13, 2022 and now it’s may 2nd with no updates. so now I’m confused. Hopefully I get them before June
Reply from UNIQSO2022-05-03
Hi. Please be informed of the delivery time frame for the shipping method chosen for the order. If you need assistance, please email [email protected] and we will be glad to assist.
1st of all the address was wrong so I never received my order, then when I contacted customer service they were rude as hell and wanted to double charge me if I wanted my order. I never received my refund and at that its not a full refund. Bottom line is I'd never order from yall again.
Reply from UNIQSO2022-04-27
Hi, we would like to clarify that the shipping address on the parcel is according to the shipping address provided during checkout. You can refer to the order confirmation as well. We hope you can understand we have offered to resend the order to you but with shipping fee paid again only.
My order wouldn’t pass through customs and after asking for help by email they provided me with a way to lowkey forge a prescription lmao still didn’t work and it still didn’t pass through customs. wack asf that customs was contacting me for information that they forgot to add to the package. I had asked for expedited shipping just to get a refund and harassed by customs. Keeping my business with ohmykitty4u like I should’ve been.
Reply from UNIQSO2022-04-26
We would like to clarify that we have never asked our customer to forge a prescription. We were just informing that you can get your prescription renewed at Visibly.
This contacts were alright I like them very natural but I order them 2 times 1st one came stuck and rip second one has a tiny scratch on the lens that made my eye tear o lot but I would recommend just because the lens is so natural
The recent contacts I've received from the Sweety Brand cause my eyes to sting. This has never happened in the past and does not occur with my Sweety Brand contacts purchased previously and still in use. I can't wear for more than a few hours until the stinging sensation begins and becomes unbearable.
Reply from UNIQSO2022-04-22
If you need assistance, please email [email protected] and we will be glad to assist.
This would be a five star review however I never received my contacts I changed my address and it said that you guys were resending them or some thing like that however I never received them and I still get notifications that my contacts are on the way I’ve changed my address with the post office so I’m not sure what’s going on but I wish I can give you guys another five star review however you guys have failed to address my concern with this issue and I’ve messaged several times all you said is that the address can’t be changed the address can’t be changed why do I keep getting messages about my my contacts I’m just confused and nobody has answers
Reply from UNIQSO2022-04-13
Hi, we are sorry that you have informed us about the new address too late and we won't be able to change the shipping address once the parcel has been shipped. Nonetheless, we have checked your order and Route Package Protection has refunded your order in full. If you need assistance, please email [email protected] and we will be glad to assist.
I don’t know how to put in contacts, but they seem like good quality and color. It took a long time to arrive but they are in good condition, thank you.
Pretty satisfied. Wish it could have come sooner, but since it's coming from china the shipping time was actually very decent. My friend liked the contacts and they look good.
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