Upsie offers warranties for all of your electronic devices and appliances. We have the same great coverage as retailers, but at prices that are up to 70% lower! Upsie was created for consumers and we are dedicated to making your warranty experience positive and hassle-free. We always tell you exactly what your warranty covers before you buy and store your receipt in our system so making a claim to our 24/7/365 claims line is quick and easy.
Written by the business, not verified by us.Upsie (upsie.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 34% give 1 star; The business has replied to 29% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that filing claims is exceptionally quick and straightforward, allowing people to receive funds or replacements without experiencing unnecessary hassle or delays. Consumers also appreciate the supportive representatives who provide clear instructions, maintain a friendly attitude, and ensure everything runs smoothly from start to finish. Some reviewers were not happy with slow response times, mentioning unexpected communication hurdles and administrative issues when dealing with their claims. A few consumers expressed frustration regarding third-party warranty handling and difficulties getting proper assistance from assigned local service providers.
Auto-generated from all reviews of this business. For reference only.By far the worst experience your 3rd party warraty Akko is by far the worst of the worst!! Get maybe Bestbuy warranty is bit higher but wow is the best out there. Upsid is by far worst never doing any business with them and if you considering run… run very fast… dont do it… dont!!
Great helpful customer service on a claim for my LG Dryer. When I first made the claim I was surprised to find that UPSIE was no longer operating and that AKKO took over UPSIE'S business. One could understand my disappointment on hearing that news, but to my surprise may claim was accepted and handled in a pleasant and professional manner with an prompt appointment with a local repair company.
I have file claim 30 days ago and nothing and it took me forever to locate to to file with, seeing upsie has changed hands. I am going cancel. DO NOT USE THIS COMPANY,
In the end,I decided to drop my claim and just upgrade my device which will cost me $500. They did approve my claim but then the only way they can pay me is through paypal, which is trash and still has that fine for misinformation or wrong thing or whatever, hate speech. I'm not out here hating on things but at the same time that's ridiculous for a payment processor to have that ridiculous rule in which they'll just go ahead and take $2,500 right out of your account. The other payout that they can do is Cash app which also is a bad deal and everybody should get rid of. Or tremendous, which I'm not going to sign up for anything just to get my phone fixed. So in the end, it was a giant waste of money.
I purchased a protection plan for my Peloton bike in February of 2020 from Upsie. Luckily I haven't needed to use it until now. I went online to file a claim, and received no additional information after that which I found odd. I received an email stating that Akko received my claim, but no claim number and no additional information provided. I then tried to find a phone number and come to find out that Upsie closed. I was never made aware of this, and I reached out to Akko, who informed me that they only took over the subscription coverage plans, not the warranty plan that I purchased outright. They suggested I check my inbox for an email from either Centricity or Fortegra, which I did and I do not have an email from either. I called both companies and neither has my plan. They searched using my phone number, email address and plan # that Upsie gave me, but no one has my plan. This is beyond upsetting. I read other reviews stating the same, and I even emailed the email address that Upsie responded with and of course I received no reply. Their website looks like they are still an active business and you can still purchase plans. Do not give this company your money!!!
This company apparently doesn't even exist anymore, yet it sure took my money and there's no way to contact them to stop payment!
Hello! In January 2024, Upsie's program was acquired by AKKO. Please visit https://upsie.com/contact. You were also sent an email notice in January regarding the program change and continuation of your plan (if you choose to keep it active!). If you wish to cancel, just visit https://upsie.com/contact and complete the cancellation form, you'll also receive any due refunds :) Email [email protected] if you have any further questions or need assistance. Thanks!
Company cancelled my plan back in November. Now, they are charging me again. Everything I've read says they are out of business, so looks like execs are scamming previous customers because they have our credit card numbers.
Hello! In January 2024, Upsie's program was acquired by AKKO. Please visit https://upsie.com/contact. You were also sent an email notice in January regarding the program change and continuation of your plan (if you choose to keep it active!). If you wish to cancel, just visit https://upsie.com/contact and complete the cancellation form, you'll also receive any due refunds :) Email [email protected] if you have any further questions or need assistance. Thanks!
Upsie website is easy to navigate, straight forward and customer friendly. I have used Upsie for the last 2-3 years and I have had no issues whatsoever with them. They are very cost effective and I highly recommend them to everyone.
Don't answer email, phone number is disconnected. They still charged for a warranty but when I called phone number in the email, they said Upsie went out of business December 2023. However, they are still accepting payments with no way to cancel.
Hello! In January 2024, Upsie's program was acquired by AKKO. Please visit https://upsie.com/contact. You were also sent an email notice in January regarding the program change and continuation of your plan (if you choose to keep it active!). If you wish to cancel, just visit https://upsie.com/contact and complete the cancellation form, you'll also receive any due refunds :) Email [email protected] if you have any further questions or need assistance. Thanks!
Paid for their 2 year warranty on my 65" LG OLED TV. TV was not functioning properly so I filed a claim in November 2023. We ar enow in Feb 2024 and as ever follow up in the past, their answer is that they have submitted the claim to a "repair center" and the repair center will be reaching out to me. They say it is out of their hands now since the repair center has the work order from them to contact me, but they will not share the information of the repair center nor step up to cover replacement of the TV. Awful customer service and does not stand behind their product. STAY AWAY from Upsie period.
Hello! Please reach out to Centricity, the company providing your original 2 year protection plan. As of January 2024, Upsie's program was acquired by AKKO and the new ownership/management of Upsie's brand only only manages subscription protection plans. 2 year or multi-year one-time payment plans are handled through Centricity.
Hello! In January 2024, Upsie's program was acquired by AKKO. Please visit https://upsie.com/contact. You were also sent an email notice in January regarding the program change and continuation of your plan (if you choose to keep it active!). If you wish to cancel, just visit https://upsie.com/contact and complete the cancellation form, you'll also receive any due refunds :) Email [email protected] if you have any further questions or need assistance. Thanks!
Have two policies attempting to file a claim- no response…. Number doesn’t work anymore.. Please tell me how to file a complaint… monies paid, no service…
Hello! In January 2024, Upsie's program was acquired by AKKO. Please visit https://upsie.com/contact for more information. There are links and instructions on how to file a claim depending on the type of plan you have. Email [email protected] if you have any further questions or need assistance. Thanks!
Trying to get claim status: Phone number no longer in service Does not respond to email I feel like they are no longer in business. Upsie was acquired by another company. They reached out to me regarding my open claims and took care of them right away. Moving to four stars.
Upsie seems to have stolen my money. I’ve tried filling a claim, then just canceling my plans. No response. I haven’t heard anything in months.
Has Upsie gone out of business? Bought a few policies thru them and no one answers the phone foe service and no one replies to email. Guess they got my money.
Hello! In January 2024, Upsie's program was acquired by AKKO. Please visit https://upsie.com/contact. You were also sent an email notice in January regarding the program change and continuation of your plan (if you choose to keep it active!). If you wish to cancel, just visit https://upsie.com/contact and complete the cancellation form, you'll also receive any due refunds :) Email [email protected] if you have any further questions or need assistance. Thanks!
What the hell is going on with Upsie customer service # don't work,no reply when emailed it's been 2weeks. Payment system been down forever.
Had to file with the BBB. No response from them with my unrepairable claim
Hello! In January 2024, Upsie's program was acquired by AKKO. Please visit https://upsie.com/contact for more information on how to file a claim. Email [email protected] if you have any further questions or need assistance. Thanks!
Trying to cancel my existing phone warranty and the web site is dead. Total waste of money. Good luck if you need anything from them.
I paid for the five year warranty for my peloton tread after having so many people recommend using Upsie over Peloton’s extended warranty. The tread is having an electrical issue and when I submitted a claim, it was denied, and the customer service rep was extremely short and rude, tried to dismiss me and just end the call when I had follow questions and couldn’t tell me WHY it was denied except that he said “it wasn’t electrical” when it absolutely is. I’m so disappointed in this company. Don’t waste your money and just buy Peloton’s extended warranty.
I filed a claim and the customer support was from centricity. He's unprofessional blaming me for the damage. But it's accidental coverage so not sure why that matters. They are clearly trying to get out of paying anything for warranties.
Hello! In January 2024, Upsie's program was acquired by AKKO. Unfortunately there is no existing tie between the Upsie brand and Centricity. Please post your review on the page for "Centricity" and if you believe your claim was denied in error or in violation of your agreement, do seek the help of your state's consumer affairs office.
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