Myprotein USA (us.myprotein.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Proce was great, ordering was easy. I haven’t received the product yet to comment :)
Reply from Myprotein USA2026-06-22
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
D
David · 2 reviews · Verified · Experienced 2026-06-19 ·
★★★★★
I had a subscription service
I had a subscription service, but I just canceled. Your customer service was horrible to me. For two weeks my subscription service would not send out because it said the vanilla 11 lb whey protein was out of stock, yet I would go to your website and put it in my cart and it was available for more money. Several times I messaged customer service and they kept on saying it was out of stock. So to prove a point, but also because I wanted the vanilla 11 lb whey protein, I ordered it without a subscription and magically it’s in stock. Your customer service was very bad and it felt like I was being answered by AI. You need to do better.
Reply from Myprotein USA2026-06-19
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery fee of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
M
Matt · 4 reviews · Verified · Experienced 2026-06-18 ·
★★★★★
Great easy and i love the products from…
Great easy and i love the products from myprotein
Reply from Myprotein USA2026-06-22
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Horrible prices and poor shopping experience. Discount code dependent. Not buying again.
Also, I am trying to return this substandard product but their website seems rigged or useless, since I am unable to progress with the return request. I'm extremely frustrated with this product and the service. Pathetic!!!
Never buying this product again.
Far better porducts would be Optimum Nutrition, Ascent, or Levels.
Reply from Myprotein USA2026-06-19
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
J
Jennifer · 1 review · Verified · Experienced 2026-05-11 ·
★★★★★
Never received my order.
Never received my order.. tried contacting the shipping company got no response it’s been over a month. I have ordered previously love the product and had no issues the first time.
Reply from Myprotein USA2026-06-18
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
I received and email stating that I would automatically get a shaker and creatine free on my cart and didn't see it I'm hoping it'll come in my package.
Reply from Myprotein USA2026-06-18
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
T
Tina · 2 reviews · Verified · Experienced 2026-06-17 ·
★★★★★
The drinks taste great I take one to…
The drinks taste great I take one to work to make sure I get enough protein for the day. It’s easy to order with the app. shipping is fast and I got 40 % off with this order.
Reply from Myprotein USA2026-06-18
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
I just wanted to select another flavor on my subscription, but I had to end up cancelling the subscription and then reorder to do it. Very frustrating as I have made changes several times before
Reply from Myprotein USA2026-06-16
Hello Roy,
We appreciate you sharing your experience. We understand your frustration with changing subscription flavors and are reviewing our process to make it smoother for you.
A message has been sent to your account.
Kind regards,
Liam
The samples are great now I can try some of the items without committing until I find one I prefer. There are several flavors that list natural and artificial flavors. I can't purchase if the ingredients have the vagueness of "artificial" flavors or colors because of life threatening food dye and flavor allergies.
Reply from Myprotein USA2026-06-17
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Two cases for the discounted price of one makes it an easy decision. Sound and solid promotion. Glad to make the purchase. Very easy decision
Reply from Myprotein USA2026-06-17
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
P
Paula · 1 review · Verified · Experienced 2026-06-13 ·
★★★★★
Great Product
Along with selling very good products, your company gives very clear information on the benefits of them.
Reply from Myprotein USA2026-06-17
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
S
Susan · 3 reviews · Verified · Experienced 2026-06-12 ·
★★★★★
VERY frustrating to reset password
VERY frustrating to reset password. Had to do 3 times. Could not get it to work on my computer so had to do on my phone. Spent over 1 hr trying to order. Had to come back and back and FINALLY got it to go thru JUST before the midnight cut off for the special. I hope this does not happen again as it makes me angry at My Protein. If so I’ll go to another vender like Pikping Rock. Grrrrr!
Reply from Myprotein USA2026-06-15
Hello Susan,
Thank you for leaving your review.
I am sorry to hear you have had an issue with placing your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
S
Sara B · 1 review · Verified · Experienced 2026-06-12 ·
★★★★★
Best protein available
The ordering was simple and easy, product is best prices per serving and has a great flavor. I am kicking myself for waiting so long to order again.
Reply from Myprotein USA2026-06-17
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
R
Randy · 3 reviews · Verified · Experienced 2026-06-12 ·
★★★★★
Every time you give me a free amazon…
Every time you give me a free amazon subscription it never works. And again today when I clicked on the email and it took me to Amazon it only have me a month.
Reply from Myprotein USA2026-06-13
Hi Randy,
I am sorry to hear of the confusion caused by the Amazon Free Music Trial.
I do want to assist and get this issue resolved and look further into this matter.
Please can you sign into your account to view the message I have just sent you?
Kind Regards,
Stephen
