VaccationTravel

Very helpful...will do this again

It took me over three hours to change a…

It took me over three hours to change a flight from October 5th to October 3rd. The fellow helping me did not have a clue what he was doing.

Duane P MathisUnited States · 2 reviews · Verified · Posted 2021-10-03

I booked my flight through these people…

I booked my flight through these people only to discover they change twice as much as if you book your flight straight off the Alaskan Air web site.

We wanted a non-stop flight (round…

We wanted a non-stop flight (round trip) and a reasonable car rental. George checked several avenues and was able to find our requested accommodations.

Tim was very helpful

I thought I was calling Southwest…

I thought I was calling Southwest Airlines to change my October flight. The person who answered my call represented herself as part of Southwest and collected all my personal information including credit card number, etc. The cost was more than I expected, but when I asked for an explanation she gave me some double-talk and claimed she had already explained everything to me. When she emailed me the "receipt" it came from "Golden Wings International INC" and the booking confirmation letterhead said "Vaccation Travel" spelled with two "c"s. I objected, but she said I had to reply to the email saying I had authorized the charges or my money would be lost. I was afraid of losing my money, so I did as she said. Very foolish on my part. This was a scam. "Vaccation Travel" is a fraudulent organization, representing itself as a partner of Southwest Airlines.

Rebooking took days

Rebooking took days. The ticket is way too expensive. The agent did not look for cheaper options. Keep on giving us the expensive option. But I have to give 5 stars to the agent for his effort. He really did give his best effort to rebook us. He also calls us to update but unfortunately, the airline was really giving him a hard time rebooking the flight we want. Lesson learned: Always avail of travel insurance.

Left stranded at airport

Horrible... you shouldn't be in business.

FRANCO is The BEST!!!

Franco was extremely professional, friendly, and helpful while assisting me with my upcoming travel plans. I will admit, I was apprehensive when first making my flight reservations but now that I have confirmed with the airlines I am confident in this being a trustworthy, legitimate business. Patience has never been one of my better qualities so note to anyone going through this company, be patient and they will come through. I saved approximately $100 by VaccationTravel booking my flights and am satisfied with the outcome. Thank you again Franco!!! This guy deserves some type of recognition for his exquisite customer service skills!

Great experience....Courteous customer…

Great experience....Courteous customer service and helping me in finding best flight option by agent Sam

I have had personal experience with the…

I have had personal experience with the company and have been thoroughly impressed by the quality of service provided by agent “Alec”. Alec was attentive to my and my families needs and tailor made the package and got us the best rates. I highly recommend doing business with the company .

Alex is my go to guy for any travel…

Alex is my go to guy for any travel plans. Their company is extremely professional, knowledgeable and courteous. The best fares by far.

The customer service I received was…

The customer service I received was excellent! The young man was very polite and solved my problem quickly!

We were told by the airlines that this…

We were told by the airlines that this is a scam company.

Sam was great and took take of my and…

Sam was great and took take of my and my request.. Thank you so much..Will call you again..

No more Allegiant travel for us!

Getting checked in for the other two friends I booked was a major hassle for them, but the outbound flight was fine. Then at the last minute Allegiant cancelled our return, leaving us unable to get home for two extra days and costing us three times as much to travel on another airline we had to find ourselves. You think we’ll be recommending you?

first timer

This was my 1st time using VaccationTravel. I was a bit annoyed that the cost listed on the website was a 'starting cost' but that was not readily apparent. I was allowed to book the flight - credit card and all - as if my flight would be confirmed as listed. I did receive a call the following day to let me know that the actual cost of the flight was a few hundred dollars more and the caller wanted to verify if that would be ok while reiterating the cost of the flight through the carrier. Kind of a bait & switch IMO. The caller was pleasant, however, despite my frustration (I made sure not to take it out her). I booked the flight and received confirmation a little more than 24 hours later. The itinerary was forwarded (from VaccationTravel?) with Delta misspelled at Detla and the cost of the flight in rubles. I again thought I was being scammed and checked for foreign transaction fees on my credit card since they required a reply to an email stating that I agree to the charges. I entered the confirmation number in the Delta app and was able to choose seats, etc., so that made me feel better. I would share this site with others along with my full experience and allow them to make the best decision for themselves.

You cancelled my flight so now I have…

You cancelled my flight so now I have to wait until it comes back do I can rebooked elsewhere. Can’t afford two trips. No very fair

You are not affiliated with southwest…

You are not affiliated with southwest airlines. You stole my money

Bad connection

Bad connection. Got disconnected. Had to give my information 3 times. I wasn't feeling very comfortable giving information because it didn't feel professional. Couldn't book online because there was no place to check a minor. When I got my confirmation he was checked as an adult anyway. It was cheaper to book online. I was charged 100.00 more by calling. Won't be doing that again!