VA Claims Insider is an education-based Coaching and Consulting company for disabled veterans exploring eligibility for increased VA disability benefits.We also connect veterans with independent medical professionals in our referral network for medical examinations, disability evaluations, and credible Nexus Letters for a wide range of disability conditions.
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Is VA Claims Insider, LLC legit?
VA Claims Insider, LLC (vaclaimsinsider.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable staff for their dedication, helpful guidance, and consistent support throughout the entire claims process. Consumers also deeply appreciate the helpful instructional videos and educational resources that make navigating complex paperwork much easier to understand.
However, some people mentioned experiencing frustrating changes in their assigned coaches without prior notice, noting that representatives occasionally lacked preparation or struggled to provide clear answers during scheduled calls. A few reviewers also raised concerns regarding the high service costs and unexpected fees, feeling that the overall program was expensive to maintain compared to other options.
Auto-generated from all reviews of this business. For reference only.
Helped me out so much to get my increase in disability! I got rated wrong the 1st time and they did amazing making sure I said and wrote the right things so the VA couldn’t make a mistake again. Thank you guys!
Reply from VA Claims Insider, LLC2025-12-18
Thank you for sharing your experience! We’re thrilled to hear that our team was able to help you correct the initial rating and successfully achieve your disability increase. Ensuring veterans are well-prepared and confident throughout the process is always our goal. Thank you for trusting us, we truly appreciate your kind words and support!
I appreciate the guidance and help that Henry Sosa, my coach, has given that has boosted my rating to 90%. My questions have been answered through the process. More to come, I believe, as I seek a higher level review. The YouTube tutorials have been a huge help in understanding the process better and hearing the successes of others in their journeys.
Reply from VA Claims Insider, LLC2025-12-17
Thank you for sharing your experience and for taking the time to leave such a thoughtful review. We’re thrilled to hear about your progress to 90% and appreciate you recognizing the guidance and support provided by Coach Henry Sosa. It’s great to know your questions were answered throughout the process and that our YouTube tutorials helped clarify the journey and provide encouragement along the way.
We wish you continued success as you pursue a Higher-Level Review and look forward to supporting you in the next steps of your journey.
Thank you for your kind review! We’re glad our step-by-step guidance helped make the process easier and that you found our team knowledgeable and informative.
Very professional and knowledgeable of the VA system. The coach assigned to me explained the process and was with me through every step.
Reply from VA Claims Insider, LLC2025-12-18
Thank you for your kind review! We’re glad to hear that your coach provided clear explanations and professional guidance throughout every step of the process. Your feedback means a great deal to us, and we appreciate the trust you placed in our team.
They helped me get a 100% disability rating and I’m grateful for that but customer service is terrible. I explained that I’m unable to make the monthly payment in the year time frame because given my current other financial obligations and I kindly asked for if there were a lower payment plan. Well then the customer service representative explained to me that I can make a higher payment and even additional payments if I’d like. I asked her if she could see how that was unreasonable and she got upset at me. She started saying how she wasn’t sure about what kind of day I was having thereby implying that it was my fault she’s being unreasonable. She eventually stated that she would review my account and get back to me. Had she said that in the beginning, it would’ve been productive but she offered me to make higher payments to pay it down quicker. My did coach did the same thing. When I explained that I could afford the monthly payment and needed a lower payment, he offered me to make more payments. Then he then felt the need to remind me of the importance of paying back my financial obligations implying that I wasn’t going to. I explained to him that I have every intention of paying off the debt I just need more time to do it.
I’m grateful for the help I received and I’m thrilled to pay what I owe but given these past 2 incidents, it seems to me that they’re more interested in getting their money and never really care about veterans.
There were other incidents as well like my original coach’s approach was on as if I were on a game show. He was super hype like he was trying to motivate me. I found it to be obnoxious. His secretary Julie set me up an appointment with him at 11:00pm. She said PM which indicates she knows that it’s at night. I was patient with her and I explained to her that most people are asleep at that time. So then she offers me an appointment at 3:00 am. She said AM which indicates she knows that it’s 3:00 in the morning. It’s just incompetence. Overall, there was more negative than positive. Will they get the job done? Yes. Would I recommend them. No. There’s probably company’s. I don’t do this lightly but given my last 2 experiences, I felt the need to be honest.
Reply from VA Claims Insider, LLC2025-12-18
Thank you for taking the time to share such thoughtful and detailed feedback. We truly appreciate the trust you placed in us and are glad we were able to help you achieve a 100% disability rating—an outcome that can make a meaningful difference for you and your future.
We also value your openness in sharing areas where your experience could have been better. Your comments regarding communication, payment discussions, and scheduling are important to us. We understand that financial and personal circumstances vary, and we strive to approach every interaction with clarity, respect, and understanding. Your feedback helps us identify opportunities to improve how we support our members.
We’ve taken note of your observations regarding coaching style and staff interactions, and we appreciate you bringing these matters to our attention. Insights like yours play a vital role in helping us strengthen our processes, enhance training, and continue building a more positive, veteran-focused experience.
Thank you again for your honesty and for acknowledging both the successes and the challenges along the way. We wish you continued success and all the best moving forward.
If it wasn't for VA Claims Insider and their coaches I would have been lost in the claims process.
Reply from VA Claims Insider, LLC2025-12-15
Thank you for sharing your experience! We’re so glad to hear that our coaches were able to guide you through the claims process and provide the clarity and support you needed. It means a great deal to us to know we could help, thank you for trusting VA Claims Insider.
Everything was as expected. I just wish the pricing was lower./
Reply from VA Claims Insider, LLC2025-12-16
Thank you for taking the time to provide your feedback. While we’re pleased to hear you were able to obtain an increase in your disability rating, we sincerely regret that your experience with our program and coaching support did not align with your expectations. Professional, responsive, and personalized guidance is a core part of our mission, and it’s concerning to hear that this was not your experience. We appreciate you bringing these matters to our attention, as feedback of this nature is invaluable in helping us improve. A member of our team will be reaching out to you.
Having a coach throughout the process is what they do best. Educating about the VA process is the next best thing that the company does.
Reply from VA Claims Insider, LLC2025-12-16
Michael, we appreciate you taking the time to leave a review! It’s great to hear that you trust your coach and found the advice valuable. Thank you for sharing your experience.
I have been trying to get an increase in my benefits for years and I joined VA Insider and I now I have an increase and it has not been a year. Should I say more. Thank you VA Insider
Reply from VA Claims Insider, LLC2025-12-15
Thank you so much for sharing this wonderful feedback! We’re truly honored to hear that VA Claims Insider was able to help you achieve an increase in your benefits after years of trying, and in less than a year. Your success means everything to us. Thank you for trusting VA Claims Insider, and congratulations on this well-deserved outcome!
I went through three coaches. None of them could give me clear and concise answer to my question or what to do next. I had to reach out to coaches and pull information vice them pushing information to me. I had a much better experience with other companies. I wouldn’t recommend using them.
Reply from VA Claims Insider, LLC2025-12-15
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations. Clear communication and proactive guidance are extremely important to us, and it’s disappointing to learn that you felt you had to seek out information rather than receiving it directly.
We appreciate you taking the time to explain your experience, as feedback like this helps us identify areas where we need to improve. We wish you the best moving forward and truly appreciate the opportunity you gave us.
I've been trying to get an increase for over two years and finally got one. Thanks VA Insider!
Reply from VA Claims Insider, LLC2025-12-12
Thank you for sharing your experience! We’re so glad to hear that you finally received your increase after such a long journey. Congratulations on your success!
It means a lot that we could be part of the process and help you get the results you’ve been working toward. Thank you for choosing VA Claims Insider!
I was first told about VACI by a coworker of mine and I decided to call them and give them a try. I was already denied multiple times for several claims and was only rated at 10%. After speaking with a coach who was a very knowledgeable person and a good guide through the claims process I was able to apply and get rated at the rate I am at today. It was a long process and I at times felt discouraged though the claims process but the coaches were there for me to help me out. No body cares about your claim more than you but the coaches made me believe in myself. I look back and see where I started and where I am now and I am thankful for my coworker for telling me about VACI and thankful for the coaches that helped guide me through the process.
Reply from VA Claims Insider, LLC2025-12-12
Thank you so much for taking the time to share your story. Your journey is exactly why we do what we do.
We know how discouraging multiple denials can be, and we’re incredibly proud of your persistence and the progress you’ve made. It’s wonderful to hear that your coach was able to guide and support you through the ups and downs of the claims process. You’re absolutely right, no one cares more about your claim than you do, but we’re grateful that our team could be there to help you believe in yourself and keep pushing forward.
We’re also glad your coworker pointed you in our direction. Looking back at where you started and seeing how far you’ve come is a powerful reminder of your strength and dedication.
Thank you again for your trust, your resilience, and for choosing VACI. We’re honored to be part of your journey!
Coach Todd has been so patient with us, walking us through each step of the process Phase 1. We are now working on Phase 2 and I look forward to working with him on this part.
Reply from VA Claims Insider, LLC2025-12-12
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Coach Todd has been patient and supportive as he guided you through Phase 1.
It’s great to know you’re now moving into Phase 2, and we’re glad you’re looking forward to continuing the journey with him. We’ll be sure to pass along your kind words, he’ll appreciate them!
Thank you again for your trust and feedback. We’re honored to be part of your progress!
I had 2 coaches in 3 years. Both were amazing, professional, and caring. They inspired me to not give up! They encouraged me to seek out ways to win my cases without outright giving me answers. It is not a free service but in my opinion, worth 10x what I paid to get 100% P&T! The coaches' wealth of knowledge and can-do attitude has giving me a new lease on life! I'm so glad I took a leap of faith on VA Claims Insider. It has changed mine and my families life! Shout-out to Coach Mitch and Coach Sandra!
Reply from VA Claims Insider, LLC2025-12-15
Thank you so much for taking the time to share this incredible feedback! We’re truly honored to have been part of your journey and are thrilled to hear how impactful your experience was. Coach Mitch and Coach Sandra will be especially grateful for the shout-out, they embody the professionalism, encouragement, and care we strive to provide every member.
Congratulations on achieving 100% P&T! Knowing that our coaching helped give you renewed confidence and positively change your family’s life means the world to us. Thank you for trusting VA Claims Insider and for taking that leap of faith, we’re so proud of you and wish you continued success and well-being.
Great process and effective results.
Team member worked with me through the process and our we came up with a game plan. We followed through the plan and got an extra 20 percent more.
Reply from VA Claims Insider, LLC2025-12-11
Thank you for sharing your experience! We're glad to hear the process was smooth and that the game plan you created with your team member led to a successful outcome. Congratulations on securing that additional 20% we’re thrilled to have been part of your journey.
Do not hesitate to get VA Claims Insider involved.
I separated in 2018 and have been battling disappointment after disappointment with making any progress through the VA, and had little to no help with my local VSO. Michael Ashberry has been a blessing to help me get through this process, and since mid 2025 has turned everything around for me. He has gone above and beyond with my expectations, and delivered more than I could have asked more. He's been pleasant, supportive, persistent, and quick to return calls/emails without making me feel like a burden. My only complaint is I wish I hadn't reached out to Michael and VA Claims Insider sooner. I've even referred them to several of my Vet Coworkers, and watched them all succeed as well.
Reply from VA Claims Insider, LLC2025-12-11
Thank you so much for taking the time to share your experience. We’re truly grateful for your trust and incredibly proud to hear how far you’ve come since connecting with our team.
It’s wonderful to hear that Michael has been such a strong source of support throughout your journey. We’ll be sure to share your kind words with him, he’ll be thrilled to know the positive impact he’s had. Your feedback means a lot to us, and we’re honored to be part of your progress.
Thank you as well for referring your fellow veterans. Knowing that they’ve also found success is exactly why we do what we do.
We appreciate you, and we’re here for you every step of the way.
From the beginning to the end, the simplicity of signing up and the professionalism of my coach Helped guide me through a process that has been difficult for me in the last 10 years.
The knowledge and the information was extremely helpful to finish the process for my disability. I wish I would have done this sooner.
Reply from VA Claims Insider, LLC2025-12-12
Thank you so much for sharing your experience! We're thrilled to hear that the sign-up process felt simple and that your coach’s professionalism and guidance made such a meaningful difference. Navigating this journey alone can be challenging, especially after so many years, and we’re grateful you trusted us to support you through it.
We’re glad the knowledge and information provided were helpful in completing your disability process, and we completely understand wishing you’d started sooner, many veterans feel the same once they see progress.
Thank you again for your kind words. We're proud to be part of your journey!
They give you the tools and the guidance you need to comfortably fight for what you deserve. I went from no rating to 70% and they're still helping me get to where I should be owed. You want somebody to do the fighting for you? Go with a VSO. You want a team on your side that assists you with the fighting and helps you navigate how the VA works then go with VA Claims Insider.
Reply from VA Claims Insider, LLC2025-12-12
Thank you so much for sharing your experience! We’re honored to be part of your journey and thrilled to hear about your progress from no rating to 70% is an incredible achievement.
Our goal is to empower veterans with the tools, guidance, and support needed to confidently fight for what they deserve, and it means a lot to know you’ve felt that every step of the way. We’ll continue to stand with you as you work toward the rating you’re owed.
We also appreciate how clearly you described the difference between having someone fight for you and having a knowledgeable team fighting with you. That’s exactly what we strive to provide.
Thank you again for your trust and for choosing us to be part of your claims journey!
Charles Harris was detailed and thorough. I can’t even say enough about him and the service provided.
Reply from VA Claims Insider, LLC2025-12-12
Thank you so much for sharing your feedback! We’re thrilled to hear that Charles provided such detailed and thorough support. Your kind words mean a lot, and we’ll be sure to pass them along to him, he’ll be grateful to know the impact he made.
Thank you again for taking the time to leave a review!
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