Beyond expectations!
Shon, thank you so much for the positive feedback! We're truly glad to hear we were able to exceed your expectations. If you ever need anything in the future, we're here to help.
VA Claims Insider is an education-based Coaching and Consulting company for disabled veterans exploring eligibility for increased VA disability benefits.We also connect veterans with independent medical professionals in our referral network for medical examinations, disability evaluations, and credible Nexus Letters for a wide range of disability conditions.
Written by the business, not verified by us.VA Claims Insider, LLC (vaclaimsinsider.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly knowledgeable staff for their dedication, helpful guidance, and consistent support throughout the entire claims process. Consumers also deeply appreciate the helpful instructional videos and educational resources that make navigating complex paperwork much easier to understand. However, some people mentioned experiencing frustrating changes in their assigned coaches without prior notice, noting that representatives occasionally lacked preparation or struggled to provide clear answers during scheduled calls. A few reviewers also raised concerns regarding the high service costs and unexpected fees, feeling that the overall program was expensive to maintain compared to other options.
Auto-generated from all reviews of this business. For reference only.Shon, thank you so much for the positive feedback! We're truly glad to hear we were able to exceed your expectations. If you ever need anything in the future, we're here to help.
It took a long time to get to 100% and Coach Jamie was there every step of the way. He provided counseling and guidance and got me to where I deserved to be. His experience definitely helped and I appreciate everything he has done to help me get here.
Eric, thank you for sharing your experience! We’re thrilled to hear that Coach Jamie’s guidance and expertise helped you achieve the 100% you deserved. It’s wonderful to know he was there every step of the way, and we truly appreciate your kind words. Congratulations on your accomplishment!
Super useful going through step by step on my first claim with the VA but turns out that service was free everywhere else so I kinda messed up by signing the contract with that. The coach did provide helpful info at the beginning but I had to reach out to him more often than not and then I just decided to watch YouTube to get answers to questions I may have. I might use the service again down the road but the cost is way to high to justify it at the moment especially with the hands off approach since I feel like I got zero value at all from the service.
Thank you for sharing your feedback. We’re glad to hear that some of the guidance you received was helpful. We understand that the experience and value of our services can vary depending on individual needs, and we appreciate your honesty. If you’re open to it, one of our representatives would be happy to discuss ways we can better support you in the future.
It took awhile but my coach was very helpful and guided me through the process.
Andy, thank you for your review! We appreciate your patience throughout the process and are glad to hear your coach was helpful and guided you along the way. If you need anything going forward, we’re always here to support you.
The guidance so far has been amazing. I went from 70% to 80% and to be honest took 3 months because I delayed getting started. Once I actually followed instructions it was only about 3 weeks that I got my increase!! I am looking forward to continuing my path to what I hope will be 100%. Don't keep pushing it off and call them to start to see results.
Thank you so much for sharing your experience! We're thrilled to hear that the process felt fast and easy for you, and congratulations on your increase from 70% to 80%—that’s fantastic news! We’re glad our guidance has been helpful, and it’s great to hear how quickly things moved once you got started. Staying engaged truly makes a difference. We’re excited to continue supporting you on your path toward your goal of 100%. Thank you again for the recommendation, and for encouraging others to take that first step!
Patience with the process and solid advice and instruction from my coach. He walked me through the process step by step encouraging me to not give up even though at times I thought about it.
David, thank you so much for sharing your experience! We’re glad to hear that your coach’s patience, guidance, and step-by-step support made a positive impact throughout your claim process. We know it can feel overwhelming at times, and we’re proud of you for sticking with it.
My coach, Rachelle Seaberry, is phenomenal!!! I wasn’t sure what to expect when starting but I took a chance and I’m glad that I did. She has been polite, professional and extremely knowledgeable!! I have referred several fellow veterans. I hope their coaches are as amazing as Rachelle.
Chris, thank you so much for sharing your experience! We’re thrilled to hear that Rachelle provided such knowledgeable and supportive guidance throughout your journey. Referrals from Veterans like you mean a lot to us, and we hope your fellow Veterans have the same positive experience with our team. We truly appreciate your trust and kind words!
This well-run service gives Veterans access to a team of people who are dedicated to helping you navigate a very confusing system. They educate, motivate and coach from point A to point B, so you have tools for success.
Steve, thank you so much for your thoughtful review! We’re grateful for the opportunity to support you and appreciate your recognition of our team’s dedication. Our goal is always to educate, motivate, and guide Veterans through a system that can often feel overwhelming, and we’re glad to hear that you felt supported every step of the way.
I think the cost for service is a little high considering what was done by my coach.
James, thank you for sharing your feedback. We understand that cost is an important consideration, and we strive to provide value by guiding Veterans through a complex VA process that can be difficult to navigate alone. Our coaches work to provide expertise, support, and step-by-step guidance to help maximize outcomes. We appreciate your perspective and will use your feedback to continue improving our services. A member of our team will be reaching out to you.
Outstanding learning experience from knowledgeable coaches along with excellent customer service.
Jon, thank you so much for your kind words! We’re thrilled to hear that you had an outstanding learning experience and that our coaches and customer service team were able to support you. Your feedback means a lot, and we look forward to continuing to help you succeed!
There was a story about Henry Ford and Charles Proteus Steinmetz an electrical genius. A massive generator at Henry Ford’s River Rouge plant failed, and Ford’s own team of experts couldn’t pinpoint the issue. Enter Steinmetz. He showed up with just a notebook, pen, and a folding cot. For two days and nights, he listened, scribbled complex calculations, and observed every hum and vibration. Finally, he climbed the generator with chalk, a tape measure, and a ladder. After marking a single spot and directing the crew to unwind exactly 16 turns of wire from that precise point, the generator roared back to life—good as new. A few days later, Ford received Steinmetz’s invoice: \$10,000. Surprised, he asked for an itemized bill. Steinmetz responded: * “Placing the chalk mark: $1 * Knowing where to place it: $9,999” Ford paid without question—and that tiny invoice has become a timeless reminder that expertise is priceless. This story resonates with me when working with the VACI, its coaches (previous ones) and specifically Brandon Ellison. Brandon and I worked together for two years to go from 70% to recently 100%. The whole time he was optimistic making no promises and had a way to negotiate each obstacle. He replied to every single one of my questions with concise details as well as layman terms never making me feeling ignorant. I want to be clear that you have to apply yourself to the instructions just as you would in the military. VACI is providing an expert service and a convenience and are very patient and kind. My best advice is to stay busy, work on yourself as the claim process cooks on the back burner and listen to your coach. Before you know it, you'll have your 100%
Clinton, thank you for sharing your experience! We’re thrilled Brandon could guide you to your 100% rating with patience and expertise. Your advice about staying engaged and following your coach’s guidance is spot on, and we’re glad you felt supported every step of the way.
I was referred to VA Claims Insider by a co-worker after being denied doing it myself. Working with my coach I was able to receive my first rating and looking to submit more. I highly recommend VA Claims Insider, they care and are great to work with.
Michael, thank you so much for sharing your experience! We’re thrilled to hear that working with your coach helped you secure your first VA disability rating. It’s great to know you felt supported throughout the process, especially after facing a denial on your own. We truly appreciate your recommendation and are honored to be part of your journey. If you decide to pursue additional claims, our team will be here to guide and support you every step of the way.
I can’t believe you’re charging me $9,000 for the amount of work your company has done! You are taking advantage of disabled Veterans!
Mark, we’re very sorry to hear about your frustration. We take concerns like yours very seriously and strive to provide value and support to all of our clients. A member of our team will review your account and reach out to discuss your concerns in detail. Thank you for bringing this to our attention.
Thank you so much for your thoughtful review! We’re truly glad to hear that our consistent and honest communication stood out during your experience. Clear, transparent updates are a top priority for us, and feedback like yours lets us know we’re on the right track. We appreciate your trust and look forward to serving you again!
Jeffrey was outstanding and very inderstanding a
Thank you for sharing your experience! We’re thrilled to hear that Jeffrey was able to guide you through the process and help get your claim approved. Your kind words mean a lot, and we’ll be sure to pass them along to him!
We are so thankful for our coach, Mr. James Bursi. He has been such a great help in guiding us through this process. We would probably never got the results as quickly as we did.
Joesph, thank you so much for your kind words! We’re thrilled to hear that Coach James Bursi was able to guide you effectively and help you achieve results quickly. We’ll be sure to pass along your praise, he’ll be thrilled to hear it!
Thank you for your feedback! We’re glad to hear you found the process simple and straightforward. We appreciate you taking the time to share your experience!
Friendly, caring staff. Plenty of educational tools and meetings.
Edward, thank you for your wonderful feedback! We’re glad you found our staff friendly and caring, and that our educational tools and meetings have been helpful. We truly appreciate you taking the time to share your experience.
Great service and resources provided throughout. Coach walked me through strategy and complex VA submission process saving me time and confusion.
Thank you so much for your kind review! We're glad to hear that you found our resources helpful and that your coach was able to guide you through the strategy and complex VA submission process. Saving you time and reducing confusion is exactly what we strive for. We appreciate you choosing us to support you on your journey!
I would not recommend this company to everyone. I'm sure they do help some people but for me I really didn't use many of their services. I did about 99% of the work for having to pay out so much money. I suspect the coaches only did about 2 hours work. The problem with this company is one size payment doesn't fit all even if they don't charge for some members. They do provide resources at an additional cost for getting a nexus letter done which is something that was useful. I suspect this company and many others won't be around for too much longer once people realize that most of what they are looking for can be found for free using AI tools or the VA website. For those that aren't tech savvy you may benefit from this service, but the price is high.
Thank you for taking the time to share your feedback. We’re glad to hear that some of our resources were useful to you, and we appreciate your perspective. Larry, we understand that every veteran’s experience and needs are different. While many find value in the guidance, structure, and personalized support our coaches provide, we recognize our program may not be the right fit for everyone. Our goal is always to empower veterans whether that’s through our educational materials, coaching, or helping them access additional resources when needed. We appreciate your honesty and hope your continued VA journey goes smoothly. Thank you for your service.
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