Viaota (viaota.com) has a 4.2 out of 5 rating on OK.one, based on 109 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hello Cindy, Thank you for your wonderful feedback and 5-star review! We’re happy to hear you found it easy to fill out. If you ever need any assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team
Hello Laura, Thank you for your wonderful feedback and 5-star review! We’re delighted to hear you find Viaota user friendly. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team
Hello john j jimenez, Thank you for your wonderful feedback! We’re glad to hear that everything was quick and easy for you. If you ever have any questions or need assistance in the future, you can reach our customer service team at https://support.viaota.com Viaota Support Team
It was easy to use very user friendly I would highly recommend this item
Hello Juliette, Thank you for your wonderful feedback and for the 5-star review! We’re delighted to hear you found Viaota easy to use and user friendly, and we truly appreciate your recommendation. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team
Hello Anthony, Thank you for your feedback and for leaving us a 4-star review! We’re happy to hear that you found everything quick and easy. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team
Hello Margaret, Thank you for your feedback and for sharing that you found it easy to set up. We really appreciate you taking the time to leave a review, and if you have any suggestions on how we can improve your experience further, our customer service team will be happy to help at https://support.viaota.com Viaota Support Team
Very quick and realised and took into account my situation
Hello Roger, Thank you for your wonderful feedback and for taking the time to share your experience. We’re very pleased to hear that everything was handled quickly and that your situation was taken into account. If you ever need any assistance in the future, our customer service team is here to help at https://support.viaota.com Viaota Support Team
Transaction was simple.
Hello Linda, Thank you for your 5-star review and for sharing your feedback. We're very happy to hear that the transaction was simple for you. If you ever have any questions or need assistance in the future, our customer service team is here to help via https://support.viaota.com Viaota Support Team
The only factor that what is advertised is not exactly what has to be paid out
Hi John, Thank you for your feedback and for taking the time to leave us a review. We are sorry to hear that you feel there is a difference between what is advertised and what you ended up paying. We understand how important clear and transparent pricing is, and we take comments like yours seriously. For any questions or concerns about charges or pricing details, our customer service team will be happy to look into this further for you and provide clarification. You can reach them at: https://support.viaota.com Best regards, Viaota Support Team
I already have Ryok i perch it last year and did not activate it I am just trying to activate it now.
Hello Nathaniel, Thank you for your 5-star review and for sharing your experience with us. We appreciate you choosing Viaota and Ryok. For help with activating your device, please get in touch with our customer service team at https://support.viaota.com so they can assist you with the next steps. Viaota Support Team
Quick, fast and to the point !!!!
Hello Timothy, Thank you for your wonderful feedback and 5-star review! We’re glad to hear you found everything quick, fast, and to the point. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team
The device came charged. Fairly simple setup.
Hello Catherine, Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that your device arrived charged and that the setup was fairly simple. If you have any questions or need any assistance using your device, our customer service team is here to help: https://support.viaota.com Viaota Support Team
Ordered Router to use later in year and hence never activated the device. Was notified of £179.84 payment from PayPal. Never received auto renewal notification so contacted Ryoko/Viota customer service and was constantly given invalid contact numbers and fobbed of and told NO REFUND. There practises are illegal in the UK. Customer service is useless and very time consuming. Avoid this company at all costs. Or pay through the nose for nothing. Much better reputable firms out there who abide by the law. AVOID !!!!!
Hello Gary, We are sorry to hear about your experience and understand how frustrating this situation must be. We would like to take a closer look at what happened with your order and billing. We have sent you a request for more information through Trustpilot. If you have not received it, please update your review with your details or contact us via the contact form at https://support.viaota.com To access and verify your order information, we kindly ask you to provide: - The email address used to place the order - Your order number Thank you for bringing this to our attention and helping us improve. Viaota Support Team
Hello Owen’s williams, Thank you for your wonderful feedback and 5-star review! We’re delighted to hear you had a great experience with Viaota. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team
Ryoko’s 2-year warranty was worthless in my experience My Ryoko device failed after around 2–3 months of normal use. It became unusable and kept rebooting on the “RYOKO” screen. Ryoko support acknowledged it appeared to be a device issue, then still refused support because more than 60 days had passed. They advertised a 2-year warranty on the website and packaging, but when the device actually failed, they hid behind a 60-day return policy. Awful product. Awful support. I would never buy from them again
Hello Eren, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with your device and the frustration you've encountered regarding the warranty process. We understand how disappointing it must have been for your device to stop working after only a few months of normal use, and we appreciate you bringing your concerns to our attention. I wanted to follow up regarding your review, as I had previously reached out through Trustpilot in the hope of learning more about your experience. Since I haven't heard back, I still wanted to let you know that I'd genuinely like the opportunity to continue assisting you. If you're still open to discussing your concerns, please contact me directly through https://viaota.com/contact so I can privately review your experience and personally work with you toward a resolution. When reaching out, please use the subject line Trustpilot - Viaota. Please reference this Trustpilot review when contacting us so I can quickly locate your case and personally continue assisting you. I appreciate you taking the time to share your feedback, and I hope to have the opportunity to assist you whenever you're ready. Best regards, Viaota Support Team
It was easy to purchase but unclear as to how to register for the first time.
Hello J R, Thank you for your feedback and for taking the time to share your experience. We’re glad to hear the purchase process was easy, and we’re sorry that the first-time registration steps were unclear. Your comment is very helpful and will be shared with our team as we work on improving our instructions for new users. If you still need help with registering or setting up your device, our customer service team will be happy to guide you through the process: https://support.viaota.com Viaota Support Team
Viaota and Ryoko are playing games. They make you bounce back and forth on issues. Very frustrating ! Beware that what they say is not what you get. This 6 month service ( starts the day you order, not when received) has a 2 month return policy, which after they start to slow you down to the point where it doesn't even turn on! Only unlimited to Frustration and want to sell more data at a way higher price then on the open market. 150 countries is useless, if you can't use it in your own home. Same apology to everyone, but their business model stays the same. That is why you can not check your data, unlimited HA?, like on any other service on the market!!
Hello Peter, We are pleased to inform you that our customer support team has successfully addressed your case. Should you have any further inquiries, please do not hesitate to contact us; we are always ready to help. We appreciate your feedback and patience throughout this process. Your insights are invaluable as we strive to enhance our services. Thank you for contributing to our ongoing improvement. Warm regards, Viaota Support Team
Paid £179 for 6 month unlimited data plan. My service was restricted after streaming 2 films in 30 days. After that it stopped working altogether. No replacement device available as I was in Africa by then. Countless chat messages on my own phone plan that got me to a point where I couldn't do the technical things they were asking me to do as I don't have the knowledge or the data that would have been required to do it. Resorted to buying a local mobile device with local sim worked perfectly. They have refused to refund after I cancelled my auto new. Took my money. Didn't provide a service and now refuse to compensate. Stay away from this company at all costs they are thieves. After reading my review they now want to rectify their poor service. Nothing short of a full refund will do otherwise I will take legal action to recover my money. Who pays for a service then can't use, then they want to keep my money!!! I have spent over 18 hours in total trying to speak with various people only to be told as I cancelled my plan at auto renew we can't refund.. why would I pay a further £179 for something I have not been able to use. Please beware of this company.
Hello Mandy, We are pleased to inform you that your case has been successfully resolved by our customer support team. If you require any further assistance, please do not hesitate to contact us. We appreciate your feedback regarding your experience with our team. Thank you for your continued support as we strive to improve and provide the best service possible. We have reviewed your case and can confirm that it has been successfully resolved by our customer support team. Should you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you for taking the time to share your experience. Your feedback is sincerely appreciated, and we value the patience you have shown throughout the resolution process. We remain committed to providing you with the best possible support. Best regards, Viaota Support Team
I'm in Shanghai right now. Got my Ryoko pro with me which I bought 2 weeks ago just to try for this trip . It didn't even get local connection from any provider. I'm extremely disappointed. Doesn't work as advertised. Wanted to talk with any customer support rep that I can get hold. James Fung
Hello James, We are pleased to inform you that after carefully reviewing your issue, we have successfully addressed it as of July 11, 2026. If you require any further assistance, please do not hesitate to contact us. Thank you for providing us with your valuable feedback following the resolution of your issue. Your input is highly appreciated and helps us in improving our services. Your contribution to our development and growth is greatly valued. Thank you for your continued support. Warm regards, Viaota Support Team
Hello Gazza, Thank you for your wonderful feedback and 5-star review! We’re really glad to hear you find Viaota easy to use. If you ever have any questions or need assistance, our customer service team is here to help at https://support.viaota.com Viaota Support Team
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