VIMA Cosmetics

Hello Claire, We’re genuinely sorry to read that you feel this way. That’s never the experience we want anyone to have. At the same time, for transparency, we have not been able to locate an order under your name, email, or details provided. We always investigate concerns thoroughly before responding, and without an order linked to our system, we are unable to verify the interaction or the refund request being described. To clarify for anyone reading: Our 100% Money-Back Guarantee applies within the stated period and does require basic verification when a product has been opened. This may include simple photo or video confirmation so we can assess concerns properly. This is not limited to colour matching. It also helps us evaluate texture, finish, application method, and product condition. These steps exist to prevent policy abuse and to keep things fair for all customers. If a customer prefers not to complete the verification process or does not wish to return the product as outlined in the policy, a full refund cannot be processed. In some cases, as a goodwill gesture, we may offer a partial refund instead. That is not a replacement for the guarantee, but an alternative resolution when standard return conditions are declined. We absolutely understand that makeup is personal and may not work for everyone. However, we do stand by the quality of our formula and by the fairness of our policies, which are clearly stated prior to purchase. If this review relates to a legitimate order placed directly through vimacosmetics.com, we invite you to contact us with your order number so we can properly investigate and assist. We are always willing to help when we’re given the opportunity to review a verified purchase. Warmly, VIMA TEAM

Hello Tania, Thank you so much for your lovely feedback! We’re so happy to hear that ordering was easy and that you felt well-informed throughout the shipping process — that peace of mind really matters. It means a lot to know the foundation felt light and comfortable while still lasting all day, even in Queensland humidity (that’s a tough test!). We designed it to give breathable coverage that stays put without ever feeling heavy, so your experience is exactly what we hoped for. We’re truly grateful you chose VIMA and that you’re enjoying the product. With love, VIMA Cosmetics

Hello Judy, We’re sorry to read this and take concerns like this seriously. However, after carefully checking our system, we have not been able to locate any order under your name or the details associated with this review. Without a verified purchase, we’re unable to confirm the situation being described. For transparency, orders on our website are only processed once checkout is fully completed and payment is confirmed. Our ingredients and policies are also clearly listed on our website prior to purchase so customers can review them before ordering. If this review relates to a genuine order placed through vimacosmetics.com, please contact our support team with your order number or the email used at checkout so we can properly locate the purchase and assist. We’re always happy to help once we can verify an order. Regards, VIMA TEAM

We’re so glad you decided to give it a try and found it worked beautifully for your skin. Hearing that it feels light and blends seamlessly truly means a lot to us.

Hello Carly, We’re sorry to hear the foundation didn’t meet your expectations. Makeup can be very personal, especially when it comes to redness and skin tone. Our Magic Skin Changing Foundation adjusts once the pigment capsules activate during blending. Because the formula is highly concentrated, using too much product can sometimes affect how the shade adapts or how the coverage appears. Starting with a small amount and blending with fingertips usually allows the tone to adjust more naturally and gives a smoother finish. While our policies normally require verification when assessing product concerns, a partial refund was offered and accepted in your case as a goodwill gesture to resolve the situation. Many customers love the lightweight, natural finish this foundation provides. While it may not suit every preference, we do stand by the quality of our formula and always aim to reach a fair solution when concerns arise. Regards, VIMA TEAM

Thank you for sharing such thoughtful feedback. We’re pleased to hear the shade matched beautifully, the coverage performed well, and your order arrived quickly. Your note about the consistency and finish is truly appreciated and helps us continue refining the experience.

Thank you for sharing this lovely feedback. We’re so happy to hear the foundation worked beautifully for you, especially with a primer, and gave such a smooth result

Thank you for your kind feedback. We’re so pleased you’re enjoying the foundation and primer and felt well supported by our team.

We’re so grateful for your continued trust and for choosing our foundation. It means so much to hear it stands out among so many others you’ve tried and performs so well throughout the day. Thank you for also sharing your feedback.

Thank you for taking the time to share your experience. We’re thrilled to hear you’re enjoying the foundation, primer, and setting spray. Your support is sincerely appreciated.

Hello Norma, I’m really sorry to hear this was your experience. That’s never what we want for anyone, especially when trying something new online. Our Magic Skin Changing Foundation is designed to be lightweight and breathable, so if it felt thick or mask-like, that usually points to application technique rather than the formula itself. Because it’s highly concentrated, using even slightly too much can create that heavier feel. We always recommend starting with a very small amount, blending with fingertips to activate the tone-adjusting capsules, and allowing it to settle for a few minutes. When applied this way, most customers describe it as smooth, natural, and skin-like rather than heavy. Regarding returns, we completely understand wanting to test a product. At the same time, as a small business, we do have policies in place to prevent abuse and excessive product depletion. The short video we sometimes request is simply to help us assess issues properly and offer the right solution. It isn’t limited to colour concerns. It also helps us understand texture, finish, and application so we can support concerns about quality or feel. We never ask for this to make things difficult, only to ensure fairness for everyone. It’s unfortunate that the product was discarded before we had the chance to properly review the concern and explore a solution together. We genuinely do our best to work with customers when we’re given the opportunity. For anyone reading this, thousands of women love the breathable coverage and natural glow this foundation gives when applied correctly. It’s lightweight, buildable, and designed to enhance mature skin rather than sit heavily on it. We always encourage reaching out to us directly so we can personally guide you and make sure you get the best possible results. Regards, VIMA TEAM

We’re delighted to hear how well the foundation blended into the perfect match and felt light on the skin. Knowing it worked beautifully for both you and your daughter means so much to us. Thank you for your support

We’re incredibly grateful for your kind 5-star review and for taking the time to share your experience. As a small, growing business, your support means more to us than we can express. Thank you for being part of our journey.

We’re grateful you decided to give our products a try and took the time to leave such kind feedback. It’s wonderful to hear you loved our the products. Thank you for your support.

We’re incredibly grateful for your 5-star review and for taking the time to share your experience with our product. Knowing that you’re enjoying it means so much to us, especially as a small and growing company.

Thank you for taking the time to leave us a 5-star review and for your kind words about our product. Knowing that you’re enjoying it truly means a lot to us, especially as a small and growing company. We really appreciate your support.

We’re truly grateful for your 5-star review and for sharing your experience with our product. It means so much to our team to know that you love what we’ve created. As a growing company, your support is incredibly valuable to us.