Create Dazzling Art, One Diamond at a Time.
VizuArts (vizuarts.com) has a 3.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 45% give 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-27.
They are defrauding the customers. Wish I would've read some other reviews as I now see it's the same story with everyone. I ordered buy 1 get 1free, received only one item after three weeks, have been emailing them weekly since (a month now) to check on the missing item with the same reply every time "we are waiting for a response from our team". HORRIBLE doesn't begin to describe it. They are clearly out to scam people out of their money.
Not sure if this company is even legitimate. Ordered something back in December and have not received yet. Have been getting the run around through email. This is absolutely ridiculous. I don't even have a valid tracking number to see where my product is. I definitely do not recommend working with these people.
I have been waiting for something since early December, have not seen a thing. I don't know what to do now. Other than wait, I would not order a thing from them.
I ordered 4 Diamond Art paintings (as Christmas gifts) within plenty of time to be delivered by Christmas (taking COVID in consideration). I received one before Christmas after several emails back and forth with VisuArts with the box slightly damaged. I kept emailing with them, as I hadn't received the other 3 products. I finally received 2 more diamond art paintings I ordered and to this day still have not received the 4th one. I will NEVER buy anything from VisuArts again....EVER!!!!
Ordered 2 pictures for christmas during a buy one get one free offer on black friday, assuming that was plenty of time since the website said 4 to 7 days shipping. Didn't receive anything until dec 27 and it was only ONE picture. Emailed and was given a complete runaround. Bought on a whim and didn't look into it until too late I guess, afterwards I saw all the horrible reviews. Also the pictures " quality" once you complete it is about what you'd expect from 1980 video game rendering.
This is a total scam of a company! DO NOT ORDER A THING FROM THEM! You will be highly disappointed!! I have been waiting for a pack of diamonds I was shorted originally for over 3 months now!! All they say are lies and excuses. You get one response per email . Can’t call them and they at one time told me to use a color that was close to what I wasn’t given! Unbelievable!!! I again say THEY ARE THE WORST COMPANY AND DO NOT I REPEAT DO NOT ORDER FROM THEM! There are plenty of honest diamond painting companies out there! Beware!!!!!
My daughter loves the product but the experience has been very disappointing. I ordered two canvases as a Christmas gift at the beginning of December and only received canvas. At this same time I ordered an additional pen and organizing case and still have not received. I have reached out to the company multiple times and have yet to get the problem resolved or refunded for the items that have not been recieved. As much as we have enjoyed the product we will not be ordering from this company ever again.
If I could leave no stars I would. I ordered December 1st assuming that like most reatailers shipping would happen for the holidays. Boy was I wrong. I have emailed several times and I was told to wait. Even when the tracking information didnt't update or move for days. They have made no attempt to make it right whatsoever and as a customer that is truly unacceptable. Currently waiting on a response from email 5 or 6 that I have sent.
I placed this order for my grand-daughter as a xmas gift on 11/22/21 and it is now 12/28/21. Still have not received my order. I also e-mailed at least three times and was told to wait. On the third e-mail the tracking number disappeared. I am very upset about not having this for her. How can I rate something if I never received my order.
I ordered on November 21 and on November 22 I received an email saying it had been shipped. Still don't have it. After 5 emails, I was finally told it was being resent but it would be another 3-5 days to process. Really? So much for Christmas gifts!
I can’t review the giraffe because I still haven’t received it. It’s been 2 months and I’m still waiting for it and the light board I paid for.
I'm on my second picture! Working on Marilyn Monroe as we speak. I have found that doing diamond art helps me mentally as a long time sufferer of mental illness. Recommend for relaxation. I got two more coming!
The Silka deer is incredible. I cannot take a picture because I have no camera or cell phone. I find the artwork very relaxing. When a hectic day comes along I retreat to my artwork. the pictures I have bought are all presents for my loved ones. Thank's so much for having all these wonderful pictures to do Janet McGrandle
Reviews like this is what warms our hearts and keeps us going, Janet. We truly appreciate it, and we're glad you're loving your Vizuarts diamond painting kits!
I really love the Vizu diamond art! Love them, totally addicted!
And we love hearing feedbacks from customers loving our diamond painting kits, Darlene. Thank you so much!
I'm really happy with diamond painting. It calms me down and the finished articles make super presents to members of my family. Everybody who has seen them says how beautiful they are.
Amazing work, Carole! Diamond painting kits sure are beautiful one they're done, let us know if there's anything we can help you with!
Love doing diamond art as its very relaxing and a joy to do and very stress relieving.
We're very glad to hear that our diamond painting kit is helping people in this tough time, Veronica! If there's anything we can do to make your Vizuarts experience even better, please let us know!
I am so happy about getting my led light and my pen. It has made doing my diamond art much easier. I have been doing personalized diamond art and giving them as gifts. They're loving it! I plan on doing this for a very long time. Thanks VizuArts!
Glad to hear you're enjoying your Vizuarts diamond painting kit, Laura! We're pretty sure the receivers of the gifts enjoyed it as well!
I love the diamond art pieces I bought. I spend hours relaxing and thinking of nothing when I do the diamond art. Took me a few attempts to understand exactly what I was doing but now am totally addicted to it. It relaxes me and the end results are amazing.
So happy to hear that Vizuarts diamond painting kit is helping you relax, Rene! Thank you very much!
We appreciate the 5 stars, Gail!
I enoy diamond painting. Its so gracious, calming an beautiul to engage an enjoy art in diamond painting. Painting takes so much stress way in life and brings out the best in you. I enjoy my diamond painting from vizuarts. Its sad to see them go. . Thankyou vizuart for your gracious business and providing happiness and calmness in people.
We truly appreciate the thoughtful feedback, Lynne! It means a lot to us. Thank you very much from the bottom of our hearts!
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