VizuArts (vizuarts.com) has a 3.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 45% give 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-27.
Everything seemed fine until I realized they send me the wrong color for part of the design. I contacted them MONTHS ago. At first they acted like they were going to fix this. I was receiving emails that seemed apologetic until I got the same one again verbatim.Turns out it was just automated. Now I am being ignored and I have been nothing but patient. I’m done. I don’t normally write reviews but this review will take less time then I’ve wasted on this art. Unfortunately this was After I spent 10+ HOURS OF MY TIME on this art that I can never complete. Absolutely COMPLETELY DISAPPOINTED and feel taken advantage of. Hopefully this saves someone the trouble of being scammed. IT’S LIKE BUYING A 10,000 PIECE PUZZLE AND FINISHING A LOT OF IT ONLY TO FIND THAT YOU ARE MISSING PIECES AND THE COMPANY WON’T SEND YOU THOSE PIECES. Awful.
Reply from VizuArts2021-09-06
Hi Li, we're terribly sorry to hear about your order. Please note that due to the nature of the item, missing diamonds can sometimes happen since they are so tiny and can easily be lost. However, we always reship any missing colors you might have. Please email us your concern along with your order number so we can address this accordingly ASAP.
I ordered my pictures almost a month and a half ago and still haven’t received them. I ordered 5 and a storage kit. When I go to track my order it says they can’t find it ? Where is my stuff. It was close to 80.00 worth. Please get back to me
Reply from VizuArts2021-09-06
Hi Stacie, we're sorry to hear that. But we'd be more than happy to help. Please email us your concern along with your order number so we can check it ASAP.
It was the first DP I bought, it made me fall in love with the quality of the canvas and the diamond. excellent quality/ price ratio and super fast delivery
Reply from VizuArts2021-08-14
Super thankful for your feedback, Elisa! It means a lot to us!
I'm very happy. My only complaint is I thought product was made in the U.S. (actually from China) which it took awhile to receive it. I really like all the pictures including my custom one of my car. No, I haven't finished any yet. I like to work on it to relax. It is very easy to do and comes with everything you need except a frame. I ordered some other acc. the backlight helps alot.
Reply from VizuArts2021-08-14
Thank you for the wonderful feedback, Marie! We actually have warehouses from both US and China. However, we produce custom orders from our factory in China. Hope that helps! Let us know if there's anything we can help you with!
This job is so good for stress reliefs
I feel at peace
I would recommend it to people who are mentally struggling ^__^
Reply from VizuArts2021-08-14
You're absolutely right, Jewel. It is helpful for those who are struggling with mental health, we have a lot of folks messaging us about how it helped them cope up. We are thankful for your feedback!
I love how they look at the final, the only thing is that always took more than a week to arrive to my house, and sometimes I thought that it gets lost, but when I send message to vizuarts, the package arrive some days later..
Reply from VizuArts2021-08-14
Happens all the time, Blanca. But we don't blame you, couriers have been really slow these days so we apologize for the slight delay, but we hope you enjoy your Vizuarts!
During the last year and a half, losing my mom and going through a phase of relationship that isn't going anywhere and in it for half my life, I've felt completely lost. These pictures take me away and make me feel like I am getting something done, each one it's own master piece. Thank you, Visuarts for giving me some time to not feel or think of anything other than the pictures I am working on. ❤
Reply from VizuArts2021-08-14
We are truly sorry for your loss, Tammy. It deeply humbles us knowing that our diamond painting kits are able to help you cope with your mother's loss. May she rest in peace and we wish you the best!
I always receive my art kit in a timely manner and everything I need is in the kit. Love the pictures that are available! I recently sent in a photo and it was converted by VizuArts into a diamond ki
Reply from VizuArts2021-08-14
Happy to hear that you're loving your diamond painting kits, Sue! Let us if there's anything we can help you with!
Just had major surgery. I struggle to just rest as instructed as I am typically very active. Diamond point has allowed me to rest following the instructions of my surgeon while being busy and enjoying the opportunity to complete a diamond point. Took advantage of the last sale and bought several kits for myself and gifts for family who introduced me to this great craft!
Reply from VizuArts2021-08-14
This means a lot to us, Debby! We are very happy to hear that our diamond painting kits are able to help you in your recovery in some way. We hope for your speedy recovery!
I love my pictures as soon as they arrive. It just seems it takes quite a while to get them. Otherwise I'm totally satisfied. Wish you weren't closing.
Reply from VizuArts2021-08-14
Hi Penny, we appreciate your thoughtful feedback. Unfortunately, due to the pandemic, we might have to foreclose. Thank you for being part of Vizuarts!
I absolutely love Vizuart paintings. I have to focus just enough so I can’t think about anything else and it’s so relaxing and rewarding at the same time. I use Vizuart painting as my mental health break because it works. Try it and you’ll see!
Reply from VizuArts2021-08-14
We are truly glad that our diamond painting kits are helping with your mental health, Leanne. Just what we all need in this trying times!
We're sorry to hear that Shane, but we'd be more than happy to help you out. Please email us your order number and indicate your concern so we can cehck your order ASAP.
I'm extremely satisfied with my two purchases from your company. I'm sorry to see you are going out of business. I ordered from two other companies and I'm not satisfied.
Reply from VizuArts2021-08-14
Hi Fran! We truly appreciate your thoughtful feedback, that means a lot to us! We can only hope that we'd be re-opening some time in the future. Thank you for being a part of Vizuarts!
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