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Health & Medical

WellBefore

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200 reviews

4.4200 reviews
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About WellBefore

Data updated
Website
wellbefore.com
Category
Health & Medical
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
100% (21/21)
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About this business

WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.

Written by the business, not verified by us.

Is WellBefore legit?

WellBefore (wellbefore.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional quality of the protective masks, noting that they fit comfortably and remain cozy even during extended wear. Buyers also mention the prompt shipping services and express appreciation for the responsive support team that quickly resolves any problems. However, some customers also noted frustrating issues with order fulfillment, including receiving incorrect items, missing documentation, or struggling with sizing due to a lack of clear guidelines. Additionally, a few reviewers stated that they received defective products in recent shipments, mentioning faulty strings, thinner materials, or poor overall construction compared to past orders.

Auto-generated from all reviews of this business. For reference only.

What people say

实际上没有收到包裹

确实没有收到包裹。我知道这是美国邮政局的错,但它并不像报道的那样在邮箱里,而且在家里也找不到。真的需要那些面具,但现在不知道该怎么办。

Reply from WellBefore2026-07-17

Hi, we're so sorry to hear your package hasn't arrived. Once a package leaves our facility, it's in the carrier's hands and unfortunately outside of our control, but that doesn't mean we'll leave you without a solution. We want to make this right for you. Please reach out to us directly at [email protected] and we'll work with you to get this resolved as quickly as possible!

小型成人 N95 口罩,带可调节耳挂。

这种特殊的面膜是市场上最好的。我每天购物或进入建筑物时都必须戴口罩(免疫系统受到损害)我的脸娇小,可调节的耳挂非常完美。订单包装完好,很快就收到了。这些优质口罩的价格符合预期。感谢您继续提供此类口罩。

Reply from WellBefore2026-07-16

Thank you so much for your thoughtful review! We're truly grateful for your kind words and are delighted to hear that our Petite Adult N95 Masks with adjustable ear loops have been such a great fit for you. Knowing that they provide the comfort, fit, and protection you need means a great deal to us, especially given how important reliable masks are for your daily routine. We're also glad your order arrived quickly and was packaged well. Thank you for your trust and support—we're honored to continue providing products you can rely on. Stay safe and take care!

很棒的客户服务

很棒的客户服务。 Sajid 非常有帮助地解决了我想在即将处理的订单上更改的细节,并在处理之前通知我。

Reply from WellBefore2026-07-15

Hi, thank you so much for the wonderful feedback! We're thrilled to hear that Sajid was able to help you sort things out quickly. We look forward to serving you again!

尺寸和鼻线问题

他们有测量指南,但没有尺码表,因此没有任何东西可以比较测量结果;现在,由于缺乏指导方针,我被一堆不合适的面具困住了。幸运的是,由于混合,我有三个合适的,而且那些合适的都很好。然而,鼻线开始迁移到口罩中,这是我多年来戴口罩以来从未发生过的情况……我只戴过一个,所以我希望这不是所有口罩的问题……口罩合身时很舒服,但遗憾的是,在您购买之前无法弄清楚这一点。

Reply from WellBefore2026-07-09

Hi, thank you for your review! Sizing can vary from person to person, and we understand how tricky it can be to find the perfect fit. We're also looking into the nose wire concern you mentioned, as that's not something we'd typically expect. We'll be reaching out to you directly to help you explore some options and find the masks that work best for you. We appreciate your patience and look forward to making this right!

出色且令人赞赏的服务…

服务出色,令人赞赏 无法故障及时回复

Reply from WellBefore2026-07-09

Thank you so much for this wonderful feedback! We're thrilled to hear you had a great experience with our service. We look forward to serving you again!

订购方便,交货及时,服务友善

橄榄球蓝凝胶 - 喜欢它。 我的家人经常使用这个产品,所以我尽量把它放在手边。 我们地区的商店很少有这种商品的库存,所以我很高兴通过 WellBefore 以合理的价格在网上找到它。 从 WellBefore 订购既简单又方便。 他们的网站很不错,并且提供各种产品。 他们还提供自动送货服务,这是一个额外的好处。订单立即得到确认并发货。 我在一周内收到了包裹。 我给了 4 星评级,因为在运输过程中发生了一个小事故,其中一个盖子从罐子上弹出。 客户服务部已收到有关该问题的通知。 他们的反应是立即的。 我发现他们很友好、乐于助人、乐于助人。

Reply from WellBefore2026-07-09

Thank you so much for taking the time to share your experience with us! We truly appreciate your thoughtful feedback and your support. It helps us continue improving both our products and service. We look forward to serving you again in the future!

我在订单上犯了一个错误并做出了……

我在订单上犯了一个错误,并错误地将其订阅,他们毫无问题地清除了我的错误。 一家很好相处的公司。

Reply from WellBefore2026-07-09

Thank you so much for your wonderful 5-star review! We're so glad we were able to help resolve the subscription issue quickly and make the process easy for you. We understand that mistakes can happen, and we're always happy to assist whenever we can. Your kind words and support mean a great deal to our team. Thank you for choosing WellBefore, and we look forward to serving you again in the future!

未能解决人工智能的使用问题

我对 Wellbefore 在其 Instagram 广告中使用生成式人工智能提出了担忧,但我得到的回应并没有解决我的担忧,而且听起来像是人工智能本身生成的。当我回复该电子邮件时,我没有得到任何回复。

Reply from WellBefore2026-07-09

Hi there, we’re sorry to hear that our response did not address your concern and that your follow-up went unanswered. We appreciate you bringing this to our attention and are reviewing the communication internally to understand what happened. We take feedback about our communications seriously and appreciate the opportunity to look into this further.

非常有帮助

非常有帮助。制作精良的产品

Reply from WellBefore2026-07-08

Thank you for your review! We're delighted to hear that you found our product helpful and well made. Providing high quality products that meet our customers' needs is our top priority. We truly appreciate your support and thank you for choosing WellBefore!

可靠保护

当我从亚马逊购买的鸭嘴兽订阅订单不断被取消时,我转向了 WellBefore。 WellBefore 面罩贴合更牢固,我的订单永远不会被取消。

Reply from WellBefore2026-07-08

Thank you for your wonderful 5 star review! We're glad you made the switch to WellBefore and that our duckbill masks provide a more secure fit for your needs. It's also great to hear that you've had a reliable ordering experience with us. We work hard to keep products available and deliver dependable service, so your feedback means a lot. Thank you for choosing WellBefore and for sharing your experience!

良好的沟通和处方......

良好的沟通和处方完全按照规定进行

Reply from WellBefore2026-07-06

Thank you for your great review! We're pleased to hear that you were happy with our communication and that your prescription was filled exactly as prescribed. We appreciate your trust in us and are grateful for your support. We look forward to serving you again in the future!

我相信 Well Before 能够提供并运送……

我相信 Well Before 能够提供和运送合规且准时到达的产品。

Reply from WellBefore2026-07-06

Thank you for your trust and support! We're delighted to hear that you can count on WellBefore for compliant, high quality products and reliable, on time delivery. Providing dependable service and products our customers can trust is always our goal. We truly appreciate your confidence in us and look forward to serving you again in the future!

买了一大箱手套,他们……

买了一大箱手套,很快就到了

Reply from WellBefore2026-07-08

Thank you for your great review! We're pleased to hear that your large case of gloves arrived quickly and that your experience was a positive one. We appreciate your support and are grateful that you chose WellBefore. We look forward to serving you again in the future!

我最喜欢的面膜

这些面膜太棒了!我喜欢它们的形状。鼻子旁的调节线。我可以拉紧我耳朵上的弦!我戴眼镜,这些口罩戴眼镜很舒服。他们发货得很快!这些是我现在最喜欢的面膜,我强烈推荐它们!

Reply from WellBefore2026-07-06

Thank you so much for your amazing 5 star review! We're thrilled to hear that you love the shape, adjustable nose wire, and customizable ear loops. It's especially great to know that the masks are comfortable to wear with glasses and help provide a secure fit. We're also glad your order shipped quickly and arrived promptly. Hearing that these are now your favorite masks means a lot to us. Thank you for your recommendation and for choosing WellBefore!

延迟到达和错误的交货信息。

我的口罩还没到。据说他们几天前就到了,但没有。 [编辑] 口罩在我收到电子邮件告诉我它们(之前)已经交付后两天就到了。面具很棒。交付和有关它的信息,没有那么多。

Reply from WellBefore2026-07-04

Thank you for bringing this to our attention. We're very sorry to hear that your masks have not arrived despite the tracking showing them as delivered. This is certainly not the experience we want for our customers. Please reach out to our support team with your order number so we can investigate the shipment and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.

我是一个乘坐地铁的人

我是一个乘坐地铁的人,尤其是在纽约,在人多的地方我总是戴着口罩,而且口罩绝对是可调节的,不会在鼻子上留下痕迹。 我可以轻松呼吸,眼镜也不会起雾

Reply from WellBefore2026-07-04

Thank you for your fantastic 5 star review! We're so pleased to hear that our masks work well for your daily subway commutes and crowded environments. It's great to know that the adjustable fit is comfortable, doesn't leave marks on your nose, allows for easy breathing, and helps prevent your glasses from fogging up. Your feedback means a lot to us, and we're grateful for your support!

尺寸合适,适合小孩子

我真的很感激能买到适合我 4 岁孩子尺寸的高品质口罩。面罩非常贴合且固定到位,佩戴起来很舒适。竖起两个大拇指👍

Reply from WellBefore2026-07-04

Thank you so much for your wonderful 5 star review! We're delighted to hear that the masks fit your 4 year old well, stay comfortably in place, and provide the quality you're looking for. Knowing that our products help make mask wearing easier and more comfortable for little ones means a lot to us. We truly appreciate your support! 😊

我最喜欢的面膜

WellBefore 总是及时交货,在从他们那里购买的 6 年里,我的订单或他们的产品从未出现过问题。我很高兴批量购买可以节省几美元。

Reply from WellBefore2026-07-04

Thank you for your wonderful 5 star review and for being a loyal customer for the past 6 years! We're delighted to hear that you've consistently had a positive experience with both our products and service. It's great to know that our bulk purchasing options have helped you save money as well. We truly appreciate your continued trust and support, and we look forward to serving you for many more years to come!

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