Great customer service
I had received the regular size masks and noted that they were too big. Upon seeing my review that day, the company contacted me and asked to send me the other size with no fee to return. Great customer service.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
Written by the business, not verified by us.WellBefore (wellbefore.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional quality of the protective masks, noting that they fit comfortably and remain cozy even during extended wear. Buyers also mention the prompt shipping services and express appreciation for the responsive support team that quickly resolves any problems. However, some customers also noted frustrating issues with order fulfillment, including receiving incorrect items, missing documentation, or struggling with sizing due to a lack of clear guidelines. Additionally, a few reviewers stated that they received defective products in recent shipments, mentioning faulty strings, thinner materials, or poor overall construction compared to past orders.
Auto-generated from all reviews of this business. For reference only.I had received the regular size masks and noted that they were too big. Upon seeing my review that day, the company contacted me and asked to send me the other size with no fee to return. Great customer service.
Very reliable! But pricy compared to Walmart!
I've been using these masks for about a few years now and have been very happy with them, but in this latest shipment, some of the white masks had strings that were too short. (None of the black masks in this shipment have had this defect so far.) This makes them unusable, unless I rethread them with strings from old used masks.
Hi, thank you for being such a loyal customer and for taking the time to share this. We really appreciate it! We're sorry to hear about the string length issue with the white masks in your recent shipment. That's definitely not the standard we hold ourselves to, and we'd love to make this right for you. Our team is reaching out to you directly so we can look into this and get it resolved!
I have auto ordering and I never have to worry, ships to my door in time, every time.
Thank you for sharing your experience! We’re so glad to hear that our auto-ship service makes things stress-free and convenient for you. It’s great to know your orders arrive at your door on time, every time. We truly appreciate your continued trust and support!
Easy to order on website, quick and correct delivery of product.
Thank you so much for your 5-star review! We're delighted to hear that you found our website easy to use and that your order arrived quickly and exactly as expected. We truly appreciate your support and look forward to serving you again in the future!
What made my experience great is that I have never shopped at well before, before, and the first time I did today, I made the order by mistake. It was mistake because I thought, like so many other vendors I use, shipping would be free, but it was not. But well before cancel my mistaken order immediately at my request. Which allowed me to buy the same product on Amazon with free shipping? Thank you well before.
Thank you so much for taking the time to leave us a 5-star review. We're glad we were able to process your cancellation request quickly and make the experience as smooth as possible. We appreciate you giving WellBefore a try. Thank you again for your kind words, and we hope to have the opportunity to serve you again in the future!
Good website: easy to navigate. Found WellBefore during COVID and appreciated help when I phoned one time. Good masks — continue to use them primarily when we’re flying or on subways if someone nearby is coughing or otherwise looks unwell.
Thank you for your thoughtful review! We're so glad you've trusted WellBefore since COVID and that our masks continue to give you confidence when traveling and in crowded spaces. It's also wonderful to hear that you had a positive experience with both our website and customer support. We truly appreciate your continued support and look forward to serving you for years to come!
Easy to order! Priced just right.
Thank you for your wonderful review! We're delighted to hear that you found our website easy to use, our products met your expectations, and our service was fast. Providing quality products at a great value is always our goal. We truly appreciate your support and look forward to serving you again!
Their KN95Pro masks are very comfortable and, from what I've read, have been 3rd party tested. Had a shipper delivery problem and they were helpful resolving it.
Thank you for taking out time to share your feedback. We're so glad to hear you're enjoying the comfort of our KN95 Pro masks and appreciate your confidence in their quality. We're also pleased that our team was able to help resolve the shipping issue. Thank you for your trust and support!
Surprised at how small amt in pkg. Product is excellent but only had 4 or 5 wipes in pkg
Thank you for taking the time to leave us a review. We're glad to hear you found the product to be excellent! We also appreciate your feedback regarding the package size and the number of wipes included. Customer feedback like yours helps us better understand expectations, and we'll be sure to share your comments with our team. Thank you for choosing WellBefore, and we hope to serve you again in the future!
我之前从这家信誉良好的公司订购面膜已有大约一年的时间,并将在未来几年继续从这家信誉良好的公司订购。
Thank you so much for your amazing review and for being a loyal WellBefore customer! We're truly grateful for your support over the past year and are delighted to hear that you've been happy with the quality of our masks and your overall experience. Your trust means a great deal to us, and we look forward to continuing to serve you for many years to come. Thank you for choosing WellBefore!
如此可爱、饱和的深青绿色。而且包装感觉非常安全/无菌/有保障。太棒了。
Thank you so much for your five star review! We're thrilled to hear that you loved the deep teal green color and that our packaging gave you confidence in its safety and quality. We take great pride in providing products that are both reliable and thoughtfully packaged, so your kind words truly mean a lot to us. Thank you again for shopping with WellBefore!
该公司仍然发送了我跳过的订阅,并且没有满足我取消订阅的请求。
Hi, thank you for reaching out and we're sorry to hear about your experience. We'd love to help clarify what happened with your subscription. After looking into your account, it appears the order may have processed just before the cancellation came through on our end. We've tried reaching out to you directly to walk through everything together and make sure your subscriptions are set up exactly the way you'd like. Please don't hesitate to get in touch with us at [email protected] and we'll get this sorted out for you right away!
我订购了kN95口罩。口罩到达时包装完好。我试穿了一件,很高兴它合身且舒适。口罩质量上乘。口罩包内附有一张卡片,上面显示的信息表明这些口罩是有效的 kN95 口罩。
Thank you for your wonderful review! We're delighted to hear that your KN95 masks arrived safely, fit comfortably, and met your expectations for quality. Your feedback means a lot to us, and we truly appreciate your support. Thank you for choosing WellBefore!
这家公司,这些人,让我年迈的父亲对他们的产品感到舒适和满意,发挥了重要作用。他不会去其他任何地方。对我来说,我在订单上出现了一些失误(我的错),他们随时为我服务,随时准备提供帮助,迅速纠正这种情况。我对产品和他们友善周到的服务赞不绝口。非常感谢。
Thank you so much for your thoughtful review. It truly means a great deal to our team. We're so happy to hear that our products have helped keep your father comfortable and that you've had a positive experience with our customer service. Thank you for trusting WellBefore we look forward to continuing to serve you and your family!
他们在网站上谎报发货日期,大概是为了让您花更多的运费。 当您结帐时,他们会在网站上向您显示一个预计交货日期,但在后端,他们知道预计交货日期是一个范围,并且不能保证他们向您显示的内容!他们只会在您的包裹迟到后才告诉您这些实际上准确的信息,并责怪您相信他们自己的网站告诉您的信息。他们应该首先在结帐时提供准确的运输信息。
Hi Kate, thank you for your feedback. We want to clarify that our checkout does display a delivery window rather than a single guaranteed date, and we're sorry if that wasn't as clear as it should have been during your experience. We understand how frustrating it can be when expectations don't align with what was communicated, and we take that seriously. We're reaching out directly to help resolve this for you. Please don't hesitate to respond so we can make this right. We appreciate your patience!
我在添加额外订阅时遇到了问题,但 Fariha 能够解决该问题。看来我可能无法访问 WellBefore 可以看到的某些选项,但 Fariha 负责添加新的子项并更新所有相关信息。谈话的时间比预期的要长,但法里哈留下来直到问题得到解决。一如既往的大力支持,并始终表示赞赏。
Thank you so much for taking the time to share this! We're really glad Fariha was able to get everything sorted out for you. We truly appreciate your continued loyalty and look forward to serving you again!
我的口罩很快就到了,而且状态完美!面膜效果很好。我是一个满意的顾客。
Hi, thank you so much for the wonderful feedback! We're thrilled to hear your masks arrived quickly and in great condition. It means a lot to us that you're happy with them, and we look forward to serving you again!
虽然我对他们的产品存在一些质量问题,但它们非常创新,工作良好,甚至包装也非常可爱,当我收到有缺陷的设备时,我能够获得所需的支持。 Shark 和 Spaceman 电动牙刷都很棒,我儿子很喜欢它们,而且价格足够低,为什么不买 2 个,让您的孩子每晚选择呢!
Thank you so much for your thoughtful review! We're delighted to hear that your son loves both the Shark and Spaceman electric toothbrushes and that you had a positive experience with our support team. We also appreciate your honest feedback regarding the quality issues you experienced. Your input helps us continue improving our products and the experience we provide. Thank you for being so supportive. We truly appreciate it! 💙
WellBefore 的业务是提供帮助人们的产品,因此当问题出现时,您会得到真人的支持,而不仅仅是自动聊天机器人,这让您感到安心。 我的一个订单遇到了一个小问题,他们的客户支持团队响应迅速、专业,并提出了一个完全满足我期望的解决方案。 当我下了第二个订单时,我留下了一张简短的便条。令我惊讶的是,支持团队的一名成员花时间回复了一条个性化的消息。这是一个小小的举动,但它表明他们真诚地关心他们的客户。 我强烈推荐 WellBefore,并且将来肯定会继续从他们那里订购。
Thank you so much for your kind words and thoughtful review! We're truly grateful for your support. It means a lot to hear that our team was able to provide the assistance you needed and that the personal touch made a difference. We believe great customer service comes from real people who genuinely care, so your feedback means the world to us. Thank you for recommending WellBefore. We look forward to serving you again in the future! 💙
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