WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
Written by the business, not verified by us.
Is WellBefore legit?
WellBefore (wellbefore.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional quality of the protective masks, noting that they fit comfortably and remain cozy even during extended wear. Buyers also mention the prompt shipping services and express appreciation for the responsive support team that quickly resolves any problems.
However, some customers also noted frustrating issues with order fulfillment, including receiving incorrect items, missing documentation, or struggling with sizing due to a lack of clear guidelines. Additionally, a few reviewers stated that they received defective products in recent shipments, mentioning faulty strings, thinner materials, or poor overall construction compared to past orders.
Auto-generated from all reviews of this business. For reference only.
Thank you so much for your wonderful review! We're delighted to hear that you've had a great experience with our prompt service, recurring order notifications, and customer support. It's also great to know that our adult small size options continue to meet your needs. Your kind words mean a lot to our team, and we truly appreciate your continued support. Thank you for choosing WellBefore!
Thank you so much for your wonderful review! We're delighted to hear that you're happy with our products, pricing, and delivery. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
Thank you for taking the time to share your experience! We're delighted to hear that you found our response prompt, kind, and informative. Building trust with our customers is incredibly important to us, and we're glad we were able to provide the support you needed. We truly appreciate your feedback and look forward to assisting you again in the future.
Hi Heather, thank you for your patience through this experience — we're so sorry for the inconvenience caused with your mother's order. We're actively working to make this right and will be reaching out privately to finalize the resolution. We appreciate you giving us the opportunity to correct this.
Thank you for taking the time to share your experience. We’re glad our customer service team was able to review the issue and provide a resolution that worked for you. We appreciate your feedback regarding the product listing, as it helps us identify opportunities to improve clarity for our customers. Thank you for giving us the chance to make things right, and we truly appreciate your support.
Thank you for the five star review! We're glad to hear you've had a positive experience with our customer service and product selection.
While inventory can move quickly at times, we always strive to keep our customers informed and work together to find the best possible solution when an item becomes unavailable. We're happy to know that our team has been able to assist you promptly and effectively.
We truly appreciate your continued trust in WellBefore for your masks and other supplies. Thank you for your support!
Thank you so much for your wonderful review! We're delighted to hear that your order arrived quickly, was filled correctly, and met your expectations. Providing high-quality products and efficient service is always our goal, so it's incredibly rewarding to know we delivered a great experience. We truly appreciate your support and look forward to serving you again in the future!
Hi Sana,
We're sorry to hear you're disappointed with your purchase.
We take customer concerns seriously and would like the opportunity to review this with you. Our product listings include the quantity and contents in the product description, but we understand how the images may have created a different expectation in this case.
Please keep an eye on your inbox, as a member of our team will be reaching out to you directly to review your order and discuss available options.
Thank you for bringing this to our attention.
Thank you for taking the time to share your experience! We're thrilled to hear that you're enjoying your WellBefore masks and that you've found them breathable, protective, and comfortable to wear. It's especially great to know that the adjustable nosepiece helped you achieve a secure fit. We truly appreciate your kind words and support, and we're delighted that the masks have met your expectations.
Hi Dawn, thank you for taking the time to share your feedback. We're sorry to hear the sizing didn't work out for you. We do want to clarify that sizing details are listed on our product page to help customers select the best fit before purchasing. And as stated on our website, this item is non-returnable and non-refundable. That said, your experience matters to us and we'd love the opportunity to make this right. Our team will be reaching out to you directly so we can assist you further.
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the masks and finding them both comfortable and cute. It means a lot to us that you had a great experience with WellBefore. Thank you for your support and for taking the time to share your feedback. We truly appreciate it and look forward to serving you again in the future!
Thank you so much for your wonderful review and for your continued trust in WellBefore over the years.
We're truly honored to be your brand of choice and grateful that you choose our products to help protect yourself and those around you. We understand that investing in quality protective products is a meaningful commitment, and we deeply appreciate your loyalty and support.
Your kind words about our customer service team mean a great deal to us as well. Providing responsive and helpful support is something we strive for every day, and we're thrilled to hear that your experiences have reflected that.
Thank you again for being a valued member of the WellBefore community. We look forward to continuing to serve you for years to come.
Thank you for your 5-star review! We're delighted to hear that the mask fits well for your small face. Finding a comfortable and secure fit can make all the difference, so we're glad our mask met your expectations. We appreciate your support and thank you for choosing WellBefore!
Thank you so much for your wonderful review! We're thrilled to hear that our small KN95 masks provide you with a better fit and protection compared to standard masks. It's especially great to know that you're enjoying the marble-effect design and receiving compliments on them! We're honored that you're recommending WellBefore to others. We're also glad that our subscription program has made it easy for you to adjust deliveries based on your needs. Thank you for your continued support and for being a valued customer!
Thank you for your kind review! We're glad to hear that you like the mask. We also appreciate your feedback regarding the packaging. We understand your concerns about excessive packaging and waste, and we're continually looking for ways to improve our packaging while still ensuring products arrive safely and in good condition. Thank you for sharing your thoughts with us—we value your feedback and will pass it along to our team.
Thank you for your feedback!
We're glad to hear that you're happy with the quality and craftsmanship of our products. We truly appreciate your support and are pleased to know our products are meeting your expectations.
Thank you for choosing WellBefore!
Thank you for your kind words and for placing your trust in WellBefore.
We're truly glad to hear that you feel confident in the quality of our wellness products and that your research has led you to choose us. Your trust means a great deal to us, and we're committed to continuing to provide products that meet the highest standards of quality and reliability.
We appreciate your support and look forward to serving you again!
Thank you for your thoughtful review!
We’re truly glad you found us during the pandemic and that our KN95 masks have continued to meet your family’s needs. It’s great to hear you appreciate the variety of colors and designs, as well as our pricing and fast service.
We’re especially grateful for your recommendations and continued trust in WellBefore for protection in crowded spaces.
Thank you for your support!
Thank you for your review!
We're glad to hear that our masks served you well during the height of the pandemic. We appreciate your trust in WellBefore, and it means a lot to know you would consider us again if higher protection is needed in the future.
Thank you for your support!
WellBefore 赢得了我的信任。新冠疫情期间我开始从他们那里购买口罩。当他们开发 3D 面具时,我尝试了它们,并从那时起就一直使用它们。它们可调节至耳朵上方和鼻子上方。很舒服!现在它们也有多种颜色。强烈推荐这家公司和他们的口罩
Reply from WellBefore2026-06-02
Thank you so much for your thoughtful review!
We're truly grateful for your trust and continued support since the COVID pandemic. It’s wonderful to hear that our 3D masks have worked well for you and that you appreciate the adjustable fit, comfort, and color options.
Your recommendation means a lot to us, and we’re glad to have you as part of the WellBefore community!