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Health & Medical

WellBefore

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200 reviews

4.4200 reviews
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About WellBefore

Data updated
Website
wellbefore.com
Category
Health & Medical
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
100% (21/21)
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About this business

WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.

Written by the business, not verified by us.

Is WellBefore legit?

WellBefore (wellbefore.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional quality of the protective masks, noting that they fit comfortably and remain cozy even during extended wear. Buyers also mention the prompt shipping services and express appreciation for the responsive support team that quickly resolves any problems. However, some customers also noted frustrating issues with order fulfillment, including receiving incorrect items, missing documentation, or struggling with sizing due to a lack of clear guidelines. Additionally, a few reviewers stated that they received defective products in recent shipments, mentioning faulty strings, thinner materials, or poor overall construction compared to past orders.

Auto-generated from all reviews of this business. For reference only.

What people say

及时、多样、良好的客户服务

我订购的口罩总是及时送达,并附有定期收费的通知,而且我喜欢它们仍然有成人小尺寸。他们的客户服务也很棒(而且是真人!)。

Reply from WellBefore2026-07-01

Thank you so much for your wonderful review! We're delighted to hear that you've had a great experience with our prompt service, recurring order notifications, and customer support. It's also great to know that our adult small size options continue to meet your needs. Your kind words mean a lot to our team, and we truly appreciate your continued support. Thank you for choosing WellBefore!

非常好的产品,价格优惠,而且……

非常好的产品,价格优惠,交货方便

Reply from WellBefore2026-06-30

Thank you so much for your wonderful review! We're delighted to hear that you're happy with our products, pricing, and delivery. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!

对我的请求的答复很及时

我的请求得到了迅速、友善且知情的答复。我相信他们来自哪里。

Reply from WellBefore2026-06-18

Thank you for taking the time to share your experience! We're delighted to hear that you found our response prompt, kind, and informative. Building trust with our customers is incredibly important to us, and we're glad we were able to provide the support you needed. We truly appreciate your feedback and look forward to assisting you again in the future.

对 WellBefore 客户服务的及时响应和解决完全满意。

虽然我母亲收到了原始订单中丢失的一些物品,但承运商损坏了这些物品。然而,WellBefore 客户支持团队很快做出了回应,并对造成的损坏和不便进行了退款。自从在新冠病毒大流行期间找到 WellBefore 公司以来,我一直对这家公司的口罩非常满意。我继续订购,因为我现在免疫力低下,要求所有访客都戴N95口罩。

Reply from WellBefore2026-06-16

Hi Heather, thank you for your patience through this experience — we're so sorry for the inconvenience caused with your mother's order. We're actively working to make this right and will be reaching out privately to finalize the resolution. We appreciate you giving us the opportunity to correct this.

数量问题已解决

我遇到了产品表述不清晰的问题。我向客户服务提供了信息,他们退还了我的购买费用。我很感激他们花时间调查这个问题。

Reply from WellBefore2026-06-16

Thank you for taking the time to share your experience. We’re glad our customer service team was able to review the issue and provide a resolution that worked for you. We appreciate your feedback regarding the product listing, as it helps us identify opportunities to improve clarity for our customers. Thank you for giving us the chance to make things right, and we truly appreciate your support.

良好的客户服务,合理的价格

看起来他们的库存周转速度非常快,而且他们并不总是有我订购的产品。然而,他们的选择确实很好,而且他们总是很快伸出援手,提出合理的妥协方案。我在这里订购了所有口罩和其他一些用品。 (已编辑错字。)

Reply from WellBefore2026-06-10

Thank you for the five star review! We're glad to hear you've had a positive experience with our customer service and product selection. While inventory can move quickly at times, we always strive to keep our customers informed and work together to find the best possible solution when an item becomes unavailable. We're happy to know that our team has been able to assist you promptly and effectively. We truly appreciate your continued trust in WellBefore for your masks and other supplies. Thank you for your support!

我的订单来得这么快

我的订单来得这么快! 里面装满了优质物品。 感谢你们的效率和出色的产品!

Reply from WellBefore2026-06-08

Thank you so much for your wonderful review! We're delighted to hear that your order arrived quickly, was filled correctly, and met your expectations. Providing high-quality products and efficient service is always our goal, so it's incredibly rewarding to know we delivered a great experience. We truly appreciate your support and look forward to serving you again in the future!

这些人都是骗子......

这些人都是骗子……我订购了我以为是 5 盒 BD 酒精棉签的盒子……展示了棉签的盒子(我是一名糖尿病患者,已经使用这些棉签很多年了。但公司不再生产它们了,所以我很高兴看到我能找到它们!!!甚至支付了 6.21 美元的运费)每个 0.99 美元……我今天收到了邮寄的包裹,而不是我应该支付的 DHL 运费,以获得一个小盒子,里面有 5 个小盒子棉签!!!当我们试图靠党卫军和经济生活时,这个地方正在利用人们……不要利用他们

Reply from WellBefore2026-06-08

Hi Sana, We're sorry to hear you're disappointed with your purchase. We take customer concerns seriously and would like the opportunity to review this with you. Our product listings include the quantity and contents in the product description, but we understand how the images may have created a different expectation in this case. Please keep an eye on your inbox, as a member of our team will be reaching out to you directly to review your order and discuss available options. Thank you for bringing this to our attention.

很棒的面具!!

WellBefore 面膜太棒了!透气但仍提供高水平的保护。鼻托非常容易塑形,因此您可以获得良好的贴合度。它们看起来棒极了!

Reply from WellBefore2026-06-08

Thank you for taking the time to share your experience! We're thrilled to hear that you're enjoying your WellBefore masks and that you've found them breathable, protective, and comfortable to wear. It's especially great to know that the adjustable nosepiece helped you achieve a secure fit. We truly appreciate your kind words and support, and we're delighted that the masks have met your expectations.

他们太可怕了

它们很糟糕,成人尿布,最小的不适合大的!不让我回来!没有弹性或者对他们感到羞耻,远离他们,他们是可怕的伙伴,相信我

Reply from WellBefore2026-06-04

Hi Dawn, thank you for taking the time to share your feedback. We're sorry to hear the sizing didn't work out for you. We do want to clarify that sizing details are listed on our product page to help customers select the best fit before purchasing. And as stated on our website, this item is non-returnable and non-refundable. That said, your experience matters to us and we'd love the opportunity to make this right. Our team will be reaching out to you directly so we can assist you further.

这些面膜很棒!

这些面膜很棒!非常舒服又可爱。 Wellbefore是一家很棒的商店!

Reply from WellBefore2026-06-04

Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the masks and finding them both comfortable and cute. It means a lot to us that you had a great experience with WellBefore. Thank you for your support and for taking the time to share your feedback. We truly appreciate it and look forward to serving you again in the future!

WellBefore 是我最喜欢的品牌

WellBefore 多年来一直是我选择的品牌。确保我自己和周围的人免受空气传播病毒的侵害是值得付出的价值。作为一个靠工资过活的人,我总是在我的预算中加入散装口罩,尽管我希望它们的价格更低。我不会在保留这些库存方面妥协。客户服务团队反应灵敏,乐于助人,合作愉快。

Reply from WellBefore2026-06-04

Thank you so much for your wonderful review and for your continued trust in WellBefore over the years. We're truly honored to be your brand of choice and grateful that you choose our products to help protect yourself and those around you. We understand that investing in quality protective products is a meaningful commitment, and we deeply appreciate your loyalty and support. Your kind words about our customer service team mean a great deal to us as well. Providing responsive and helpful support is something we strive for every day, and we're thrilled to hear that your experiences have reflected that. Thank you again for being a valued member of the WellBefore community. We look forward to continuing to serve you for years to come.

面膜很适合我的小脸

Reply from WellBefore2026-06-03

Thank you for your 5-star review! We're delighted to hear that the mask fits well for your small face. Finding a comfortable and secure fit can make all the difference, so we're glad our mask met your expectations. We appreciate your support and thank you for choosing WellBefore!

你的 KN95 小脸口罩给了我……

你们的 KN95 小脸口罩比普通口罩(容易张开)为我提供了更好的保护。我喜欢大理石效果的,因为它们不是令人震惊的白色。事实上,有人问我在哪里找到它们的。我告诉他们 WellBefore.com。我也喜欢您轻松的订阅,让我可以根据自己的活动和需求调整订单。谢谢。

Reply from WellBefore2026-06-03

Thank you so much for your wonderful review! We're thrilled to hear that our small KN95 masks provide you with a better fit and protection compared to standard masks. It's especially great to know that you're enjoying the marble-effect design and receiving compliments on them! We're honored that you're recommending WellBefore to others. We're also glad that our subscription program has made it easy for you to adjust deliveries based on your needs. Thank you for your continued support and for being a valued customer!

我很喜欢这个面具

我很喜欢面膜,但我不喜欢包装太多,包装太多浪费。

Reply from WellBefore2026-06-04

Thank you for your kind review! We're glad to hear that you like the mask. We also appreciate your feedback regarding the packaging. We understand your concerns about excessive packaging and waste, and we're continually looking for ways to improve our packaging while still ensuring products arrive safely and in good condition. Thank you for sharing your thoughts with us—we value your feedback and will pass it along to our team.

产品做工精良

Reply from WellBefore2026-06-02

Thank you for your feedback! We're glad to hear that you're happy with the quality and craftsmanship of our products. We truly appreciate your support and are pleased to know our products are meeting your expectations. Thank you for choosing WellBefore!

您可以信赖的产品和人员

我真的相信我从这家出色的公司订购的健康产品。 我把我的健康托付给他们,并且我已经做了研究。

Reply from WellBefore2026-06-02

Thank you for your kind words and for placing your trust in WellBefore. We're truly glad to hear that you feel confident in the quality of our wellness products and that your research has led you to choose us. Your trust means a great deal to us, and we're committed to continuing to provide products that meet the highest standards of quality and reliability. We appreciate your support and look forward to serving you again!

KN95口罩和其他防护装备的优质来源。

我们在大流行期间找到了您,我很高兴我们找到了您!您的 KN95 口罩有多种漂亮的颜色和不同的设计,可满足我们家庭每个成员的需求。你们的价格非常优惠,而且服务非常快。 在拥挤的公共场所,我们继续使用KN 95口罩,并多次向其他人推荐贵公司。

Reply from WellBefore2026-06-02

Thank you for your thoughtful review! We’re truly glad you found us during the pandemic and that our KN95 masks have continued to meet your family’s needs. It’s great to hear you appreciate the variety of colors and designs, as well as our pricing and fast service. We’re especially grateful for your recommendations and continued trust in WellBefore for protection in crowded spaces. Thank you for your support!

我从你们公司买的口罩...

我从你们公司买的口罩在疫情最严重的时候非常棒。 我知道使用一次性纸口罩。 不过,如果以后需要更强的口罩,我会再次向你们公司订购,

Reply from WellBefore2026-06-02

Thank you for your review! We're glad to hear that our masks served you well during the height of the pandemic. We appreciate your trust in WellBefore, and it means a lot to know you would consider us again if higher protection is needed in the future. Thank you for your support!

WellBefore 赢得了我的信任

WellBefore 赢得了我的信任。新冠疫情期间我开始从他们那里购买口罩。当他们开发 3D 面具时,我尝试了它们,并从那时起就一直使用它们。它们可调节至耳朵上方和鼻子上方。很舒服!现在它们也有多种颜色。强烈推荐这家公司和他们的口罩

Reply from WellBefore2026-06-02

Thank you so much for your thoughtful review! We're truly grateful for your trust and continued support since the COVID pandemic. It’s wonderful to hear that our 3D masks have worked well for you and that you appreciate the adjustable fit, comfort, and color options. Your recommendation means a lot to us, and we’re glad to have you as part of the WellBefore community!

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