WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
Written by the business, not verified by us.WellBefore (wellbefore.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional quality of the protective masks, noting that they fit comfortably and remain cozy even during extended wear. Buyers also mention the prompt shipping services and express appreciation for the responsive support team that quickly resolves any problems. However, some customers also noted frustrating issues with order fulfillment, including receiving incorrect items, missing documentation, or struggling with sizing due to a lack of clear guidelines. Additionally, a few reviewers stated that they received defective products in recent shipments, mentioning faulty strings, thinner materials, or poor overall construction compared to past orders.
Auto-generated from all reviews of this business. For reference only.Consistently great, immediate & friendly customer service.
Thank you so much for your kind feedback. We’re really happy to hear that you consistently have a great experience with our customer service team. Providing friendly and prompt support is something we truly care about, and it means a lot to know it’s making a difference for you. We appreciate your support and look forward to helping you again anytime you need us.
This is the BeSt smelling perfume. It’s hard to choose my favorite, but I love the sophisticated classic scent of 1928. 🖤 The customer service is excellent as well since I had trouble getting my discount code. They were so quick at getting it to me!
Thank you so much for your appreciative words. It truly means the world to us that you love 1928 and appreciate its sophisticated, classic scent. Knowing it stands out for you makes us so happy. We are also glad we could quickly sort out the discount code for you. Making sure you have a smooth and enjoyable experience is always our priority. Thank you again for your support and for being part of our communi
I initially provided a five-star rating on TrustPilot, detailing the reasons for my assessment. Subsequently, Umer contacted me, pressuring me to alter my rating. It appears there was an oversight regarding the distribution of two distinct review requests. As previously communicated regarding my purchasing intentions, I will not be making any future acquisitions.
We’re very sorry to hear about your experience and any frustration this situation may have caused. That was never our intention, and we sincerely apologize for how the follow-up was perceived. We always aim to support our customers and ensure their concerns are properly addressed, but we understand this interaction did not meet your expectations. Your feedback is taken very seriously and will be reviewed by our team. We truly appreciate you taking the time to share your experience with us.
I’ve had a positive experience with
Thank you so much for amazing review! We truly appreciate you taking the time to share your experience with us. It means a lot to hear that our team has been responsive and helpful—we always strive to provide the best possible support. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here for you!
Received great service support while shopping and checking out
Thank you so much for your kind words. We’re really happy to hear you had a great experience with our support team while shopping and checking out. We truly appreciate you taking the time to share this with us. If you ever need anything, we’re always here to help.
Thank you so much for your kind words! 💛 We’re thrilled to hear that we were able to provide such a wonderful experience. We’ll be sure to keep assisting you the same way. We truly appreciate your support and are always here if you need anything.
Very responsive customer service. When a package got lost in transit, they worked to track it down and get a replacement sent.
We’re truly sorry to hear about your experience, and we completely understand how frustrating and disappointing this must be. Receiving a delivery confirmation without actually receiving the package, especially with tracking no longer updating, is certainly not the experience we want for our customers. Please know that we have already escalated this issue with the shipping carrier to help locate your package as quickly as possible. While once an order leaves our facility it is in the carrier’s possession and outside of our direct control, we are doing everything we can on our end to investigate this thoroughly. Our team is actively working on your case, and one of our Wellness Advisors will be reaching out to you shortly to make this right. We truly appreciate your patience and the opportunity to resolve this for you.
The masks are excellent quality, fit my small face, great value, and are comfortable. Everyone I've spoken with is absolutely lovely. As someone who has had cfs/me for 21 years, the KN95 3D Pros in small are my go to masks. I have a very small face, and I cannot wait until they come in more colors (hot pink. please hot pink, also light blue/mint)
Thank you so much for your wonderful review! 💛 We’re absolutely thrilled to hear that the KN95 3D Pro masks have been such a great fit for you — especially knowing how important comfort and sizing are. It truly means a lot to us that they’ve become your go-to masks, and we’re so glad our team has made your experience a positive one as well. We also love your color suggestions — hot pink, light blue, and mint sound amazing! We’ll be sure to share this feedback with our product team. Thank you again for your support and for being part of our community — we’re always here for you!
Thank you so much for your kind words! 💛 We’re thrilled to hear that Fariha was able to provide such a wonderful experience. We’ll be sure to share your feedback with her — it will absolutely make her day! We truly appreciate your support and are always here if you need anything 😊
The mask sample packs would be way more useful if they had more types of masks per pack rather than a 2-3 mask types with a couple colors of each. Especially considering the sample packs are so frequently sold out. It is nice to be able to try a couple sizes per sample pack though.
Thank you for your thoughtful feedback and for your kind review — we really appreciate it! 💛 We understand your point about the sample pack variety, and that’s incredibly helpful insight. Expanding the range of mask types within each pack is a great suggestion, especially to make them more useful when they’re back in stock. We’re glad to hear that the ability to try different sizes has still been helpful, and we’ll be sure to share your feedback with our team as we continue improving our sample packs. Thanks again for taking the time to share your experience — it truly helps us do better!
These are some quality masks! I got them quickly and I'm really satisfied with the seal, the fabric and the way it feels on my face
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the quality, fit, and comfort of the masks, and that they arrived quickly. Providing reliable protection and a great wearing experience is very important to us, so your feedback truly means a lot. We appreciate your support!
My go to mask, great protection
Thank you so much for the fiver star review! We’re honored to be your go-to mask vendor and are glad to hear you feel confident in the protection it provides. Your feedback means a lot to us!
My experience with you guys is good and the people that are helping me with this order or really sweet and nice I talk to some nice people on the phone with you guys and they did very well and they talk very nicely and you guys are doing very well telling me when my order is going to be shipped thank you for all you guys are doing
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience! We’re really glad to hear that our team was able to support you and keep you informed every step of the way. Providing clear communication and friendly service is very important to us, so it means a lot to know we’re getting it right. If there’s ever anything else you need, please don’t hesitate to reach out—we’re always here to help. Warm regards,
Thank you so much for your 5 star review! We’re really glad to hear you had a great experience with our customer service. It means a lot to us, and we’re always here if you need anything 😊
The shipping was very prompt. The masks were as good as other masks I use, but the online photos led me to believe they would have more room in front (they don’t) That said, I will buy them again.
Thank you so much for your thoughtful review. We’re really glad to hear that the shipping was prompt and that the masks met your expectations in terms of quality. We truly appreciate your honest feedback about the fit and front space that kind of insight helps us improve both our product descriptions and photos so they better reflect what customers can expect. It means a lot to us that you’d still choose to purchase again. Thank you for your support!
very satisfied with wellbefore products overall, somewhat less satisfied with them semi-frequently being out-of-stock of my preferred masks but I am almost always able to find suitable replacements
Thank you so much for your continued support and for sharing your honest feedback! We’re thrilled to hear you’re very satisfied with our products overall that truly means a lot to us. We also understand how frustrating it can be when your preferred masks are temporarily out of stock, and we appreciate your patience. We’re always working to improve inventory planning so your favorites are available more consistently. In the meantime, we’re glad you’ve been able to find suitable replacements that work well for you. Thank you again for choosing us!
Basit was professional, courteous and very hrlpful
Thank you so much for your kind words! We're delighted to hear that Basit was professional, courteous, and helpful throughout your experience. We truly appreciate your support and look forward to assisting you again 😊
I was able to speak to a rep very quickly and they answered my questions right away.
Thank you so much for your kind words! We’re really glad to hear you were able to connect with our team quickly and get the help you needed right away. Providing fast and efficient support is something we truly strive for, so your feedback means a lot to us. If there’s ever anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help
WellBefore support provided the information that I needed within 24 hours. They do carry the type of KN95 mask that I need.
Thank you for your thoughtful review! We’re so glad to hear that our team was able to provide the information you needed in a timely manner and that you found the right KN95 masks for your needs. Delivering helpful and reliable support is very important to us, and your feedback truly means a lot. If you ever have any questions or need assistance in the future, we’re always here to help!
Excellent masks that are great quality & comfortable to wear for long periods of time. I use these when I'm in healthcare spaces, crowded public transport & air travel, and any other space where I want to feel protected. I did a bulk order & shared with my friend, which is a great way to continue to protect our community.
Thank you so much for your thoughtful review! We’re really glad to hear that you find the masks both high-quality and comfortable for extended wear—that’s exactly what we strive for. It means a lot to know you trust them in healthcare settings, public transport, and travel where protection matters most. We also love that you shared your bulk order with a friend—what a great way to support and protect your community. That truly reflects the impact we hope to make. We appreciate your support and look forward to continuing to keep you covered!
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