WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
Written by the business, not verified by us.WellBefore (wellbefore.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional quality of the protective masks, noting that they fit comfortably and remain cozy even during extended wear. Buyers also mention the prompt shipping services and express appreciation for the responsive support team that quickly resolves any problems. However, some customers also noted frustrating issues with order fulfillment, including receiving incorrect items, missing documentation, or struggling with sizing due to a lack of clear guidelines. Additionally, a few reviewers stated that they received defective products in recent shipments, mentioning faulty strings, thinner materials, or poor overall construction compared to past orders.
Auto-generated from all reviews of this business. For reference only.We love all of the new patterns! It makes masking more fashionable and fun!
Thank you for the wonderful feedback! We're thrilled you're loving the new patterns. Making protection stylish and fun is exactly what we aim for. Thanks for your support!⭐
wonderful masks, well designed, comfortable, and pleasing visually
Thank you for your feedback! We're glad to hear you're enjoying the design, comfort, and look of the masks. We appreciate your support!
Great service. Thank you.
Thank you for your kind words! We're glad you had a great experience with our service. We truly appreciate your support!
The masks fit well, comfortable with a good seal. Attractive design.
Thank you for sharing your experience! It's great to hear the masks provide a comfortable fit with a good seal and a design you like. Thanks for sharing your experience with us.
Masks came quickly, fit just as described and are comfortable and secure. Wish they had vented ones in colors and patterns too. Oh, and the price was right!
Thank you so much for your feedback! We're really glad to hear the masks arrived quickly and that they fit comfortably and securely. It's also great to know you found the price fair. We truly appreciate your suggestion about vented options in colors and patterns — feedback like this helps us continue improving our products. Thanks again for your support!
Great face masks. This is my 3rd time purchasing them. They really protect & work. I feel safe & protected.
Thank you so much for your continued support! We’re thrilled to hear that our face masks are keeping you safe and providing the protection you need. Your trust means a lot to us, and we look forward to serving you again in the future.
After searching for a company that had the item I needed in stock, I ordered from wellbefore.com. Paid for the item and only then learned the following: "Unfortunately, the items in your order #1150541 are not currently available. We are terribly sorry for this. We know how important these products are and we are doing our very best to ensure we bring them back in stock as quickly as possible. Your original form of payment has been refunded for the full order. If you have any questions or concerns, please don't hesitate to contact us. We sincerely appreciate your understanding and we are terribly sorry for the inconvenience this issue has caused." It is not rocket science to maintain an accurate count of what you have and do not have in stock - unless your only reason for listing items you do not have is to gain traction with search engines. From my experience, it's probable that all of the 5* reviews for this company are bogus. The only "good" thing is that my payment was refunded - but the time I lost making sure the company had what I needed, reading their reviews and completing their order form will never be returned.
Hi Jeanne, we're glad we were able to resolve this for you. If your experience has since improved, we'd appreciate it if you updated your review. Thank you!"
I have had a subscription from WellBefore for several years. They are reliable and deliver as promised. On the few occasions when I have had issues, the customer support has been excellent. They have people available by phone seven days a week and there's no automated system to deal with, a real person answers the call. You can also request support by email and they respond promptly. I will continue to shop with them.
Thank you so much for your continued trust and support over the years. We truly appreciate you being part of the WellBefore community. It means a great deal to hear that you’ve had a reliable experience with your subscription and that our customer support team has been helpful whenever needed. We’re especially glad you value being able to speak with a real person — providing accessible, human support is something we care deeply about. Thank you again for your kind words and loyalty. We look forward to continuing to serve you!
I really like these masks, however I am sad that none of the Large sizes for adults have been in stock for months! My partner only fits into the larges and very few other brands sell them
Thank you so much for your feedback — we’re really glad to hear you like the masks. We completely understand how frustrating it is when the size you need hasn’t been in stock, especially when it’s the only size that works well for your partner. We truly appreciate your patience. Please know that restocking larger sizes is important to us, and we’re actively working on improving availability. In the meantime, if you’d like, feel free to reach out to our support team and we’d be happy to check on upcoming restock timelines or suggest possible alternatives. Thank you again for your continued support — it truly means a lot to us.
I am so happy with WellBefore. They always have my briefs ready. The briefs are great. I am a big woman and the briefs fit really good. I used to buy my briefs from another company. They stopped making them. Then I found WellBefore. They are a great company. I am very pleased with their product.
Thank you so much for sharing your experience — this truly means a lot to us. We’re so happy to hear that you found us and that our briefs have been a great fit for you. Comfort and reliability are incredibly important, and we’re glad we could provide a product that works well for you. Your kind words about our company and products really brighten our day. We appreciate your trust and support, and we look forward to continuing to serve you!
Easy to use, comes in variety of colors and sizes
Thank you for your kind review! We’re so glad to hear that you find the product easy to use and appreciate the variety of colors and sizes available. We work hard to offer options that meet different preferences and needs. Thank you again for your support — we look forward to serving you again soon!
I don’t know why this company keeps changing the masks. These latest ones I bought are so ill-fitting.
Hi there, Thank you for sharing your feedback with us. We’re truly sorry to hear that the most recent masks you received didn’t fit as expected. We understand how frustrating it can be when a product you’ve relied on feels different, and we appreciate you bringing this to our attention. While we do occasionally make updates to improve comfort, fit, and overall quality, we never want those changes to negatively impact your experience. We regret that these latest masks felt ill-fitting for you. We’ve also reached out to you via email so we can better understand your concerns and work toward making this right for you. Your feedback is very important to us, and it helps guide future improvements. Thank you for taking the time to let us know. 💙
Hi there, Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the mask felt too large and didn’t provide the secure seal you were expecting. We completely understand how important a proper fit is, especially for comfort and effective protection. Fit can vary from person to person, and we truly regret that this particular size didn’t work well for you. To help make this right, we’ve also reached out to you via email to discuss possible solutions and see how we can best assist you. We sincerely appreciate your honest feedback, as it helps us improve our products and better serve our customers. Thank you again for bringing this to our attention. 💙
The masks are great! My issue comes with the newer white packaging the masks come in. The green packaging the masks used to come in was much easier to rip open than the white packaging the masks are currently packed in. I've been struggling to open every white packaged mask, and I'm a young, able bodied person. If I'm struggling to rip them open, it must be impossible for people with dexterity or hand strength issues. If the individual packaging was easier to rip open, then I would have given this 5 stars.
Hi there, Thank you for taking the time to share such detailed feedback with us. We’re really glad to hear that you’re happy with the quality of the masks, and we truly appreciate you bringing the packaging concern to our attention. We’re sorry to hear that the newer white packaging has been difficult to open. Ease of use is very important to us, especially for individuals who may have dexterity or hand-strength challenges. Your feedback is extremely valuable and will be shared with our product and packaging teams as we continue working to improve our packaging design. Thank you again for your honesty and thoughtful input — it helps us improve and better serve our customers. 💙
Hi there, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your orders arrive on time and that the products work very well for you. Reliable delivery and consistent quality are very important to us, so your feedback truly means a lot. We sincerely appreciate your support and trust in us. Thank you for choosing us! 💙
We sincerely apologize for the frustration this situation caused. We’re glad to inform that your package was delivered, and we truly appreciate your patience throughout this process. Our team is committed to ensuring a smooth experience, and one of our Wellness Advisors is already in contact with you to make sure everything is completely resolved to your satisfaction.
Excellent quality masks and supplies
Hi there, Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our masks and supplies. Your support truly means a lot to our team and motivates us to keep delivering the best we can. We sincerely appreciate you taking the time to share your experience. Thank you for choosing us! 💙
I love how thick the mask is, however, the ear loops are too long and the mask does not seal to my face or my husband‘s face very well. Won’t be purchasing again.
Hi there, Thank you so much for taking the time to share your honest feedback with us. We truly appreciate you letting us know what you liked about the mask thickness, and we’re very sorry to hear that the ear loops and fit didn’t work well for you or your husband. We completely understand how important a proper seal and comfortable fit are, and we regret that this didn’t meet your expectations. Please know that we’ve also reached out to you via email to explore how we can make this right for you. Your experience truly matters to us, and we’d love the opportunity to help in any way we can. Thank you again for your feedback — it helps us improve and serve our customers better. 💙
I wanted to double check test results from last year. The test was reasonable, arrived quickly and easy to use
Hi there, Thank you for your feedback! We’re glad to hear that the test arrived quickly, was easy to use, and that you found the results reasonable. We truly appreciate you taking the time to share your experience and for choosing our product. 💙
(Updated review) Good prices on masks, fit better than others. However, they have the strongest smell of any mask I've worn - it almost makes me a little bit nauseous. Not sure how to address this. Update: I have been able to troubleshoot the mask odor and received support from WellBefore with my issue.
Hi there, Thank you for sharing your honest feedback with us. We’re glad to hear that you find the pricing fair and the fit better than other masks, but we’re truly sorry to learn about the strong smell you experienced. We understand how uncomfortable that can be, and we sincerely apologize for the inconvenience caused. We’ve also reached out to you via email so we can better understand the issue and work toward a solution that makes this right for you. Please feel free to reply at your convenience, and we’ll be happy to assist further. Thank you again for bringing this to our attention — we truly value your feedback.
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