WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
Written by the business, not verified by us.WellBefore (wellbefore.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional quality of the protective masks, noting that they fit comfortably and remain cozy even during extended wear. Buyers also mention the prompt shipping services and express appreciation for the responsive support team that quickly resolves any problems. However, some customers also noted frustrating issues with order fulfillment, including receiving incorrect items, missing documentation, or struggling with sizing due to a lack of clear guidelines. Additionally, a few reviewers stated that they received defective products in recent shipments, mentioning faulty strings, thinner materials, or poor overall construction compared to past orders.
Auto-generated from all reviews of this business. For reference only.I received my masks super fast! It’s a very efficient process and the masks hold up really well!
Hi there, Thank you so much for your wonderful feedback! We’re glad to hear that your masks arrived so quickly and that you found the process efficient. It’s great to know the masks are holding up well too. We truly appreciate your support! 💙
I appreciated receiving your product in a timely and easy manner. I am a returning customer as I trust the quality of your items.
Hi there, Thank you so much for your kind feedback and for being a returning customer! We’re happy to hear that your order arrived in a timely and easy manner, and we truly appreciate your trust in the quality of our products. Your continued support means a lot to us. 💙
these new adjustable KN95 are great. They fit nicer. The adjustable ear loops have more room than the KF94. The build on them seems sturdier and more streamlined.. I've been able to reuse one of them for over a week. I work outside, so I am not always needing it. I do have it on and around my neck most of the day, and will pull it up over my face, when I go indoors. I also use it for bike riding, especially in cold weather. . I will use these and still use the KF94's, because they both work for different situations. I'm glad I got these.
Hi there, Thank you so much for taking the time to share such a detailed review! We’re really happy to hear that the adjustable KN95 masks fit you better and that you’re enjoying the sturdier, streamlined design and adjustable ear loops. It’s great to know they’re working well for your outdoor work, indoor use, and even bike riding in colder weather. We also appreciate you pointing out how both the KN95 and KF94 serve different needs — that kind of insight is very helpful for other customers as well. We’re so glad you’re happy with your purchase, and thank you for trusting our products! 💙
Always on time and always delivered with care
Hi there, Thank you so much for your kind feedback! We’re happy to hear that your orders are always delivered on time and handled with care. Your trust and support truly mean a lot to us. 💙
The items I needed were in stock and arrived a few days after I placed the order.
Hi there, Thank you for your feedback! We’re glad to hear that the items you needed were in stock and arrived just a few days after placing your order. We truly appreciate your support and are happy we could meet your expectations. 💙
My son special needs these gloves are great to use
Hi there, Thank you so much for sharing this with us 💖 We’re truly glad to hear that the gloves are working well for your son. It means a lot to know our product is helpful for individuals with special needs. If there’s anything we can assist you with, please don’t hesitate to reach out.
Hi there, Thank you so much for your kind words! We’re really glad to hear that you find our products trustworthy, especially during these times. Your support truly means a lot to us, and we’re grateful you chose us for your protection. ❤️
I really like these masks, and they are my everyday mask now. I like the color options, the fact that the ear loops can be adjusted, and that there is a foam seal around the nose. It isn’t a perfect seal, but pretty close! I think all of these features and the individual wrapping make it a mask I enjoy wearing and can rely on.
Hi, Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that these masks have become your everyday choice 😊 It’s great to know you appreciate the color options, adjustable ear loops, and the foam nose seal—those details were carefully designed to improve comfort and reliability. We’re also glad the individual wrapping adds to your confidence and convenience when wearing them. Your support truly means a lot to us. Thank you for trusting our masks, and please don’t hesitate to reach out if you ever need anything! 💙
Hi there, Thank you for your feedback! We’re so happy to hear that the process was quick and easy 💖 If you need any assistance in the future, we’re always here to help.
I like the masks and the pretty colors too. Very comfortable, tight fit..
Hi there, Thank you so much for your feedback! We’re happy to hear that you like the masks and the pretty color options 😊 It’s great to know you found them comfortable with a secure, tight fit. Your support truly means a lot to us, and we appreciate you taking the time to share your experience! 💙
Hi There, Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience with our service. Your support truly means a lot to us, and we’re always here if you need any assistance in the future. 💙
It’s been months and half the catalog is unavailable to order. The only response is it’s on order? Sorry but the safe masking and lasting community takes you all seriously as a business who cares and supports us. It’s been over 4 months and I cannot order certain masks that help me at work. I need masks that match my suit as I’m already fielding the willfully ignorant people about why I’m still masking. So yes please update your catalog or give us a real time update of when said masks will be available. Thank you for being a great company we just all need transparency
Thank you for taking the time to share your feedback. We truly understand how important consistent availability is, especially when specific masks are part of your daily routine and professional needs. We sincerely apologize for the frustration caused by certain items being unavailable for an extended period. Please know that we are actively working on restocking our inventory and doing everything we can to improve supply consistency. Demand and production timelines have created some ongoing challenges, but transparency and reliability remain very important to us. We genuinely value the safe masking community and the trust you place in us. One of our Wellness Advisors is already reaching out to you directly to better understand your needs and help make this right. Thank you again for your continued support and for holding us to a high standard.
You deliver on time and your masks are of consistent quality.
Hi there, Thank you so much for your thoughtful feedback. We truly appreciate your kind words and are happy to know you’re satisfied with our timely delivery and the consistent quality of our masks. Your support means a great deal to us, and we’re always here if you need anything at all. 💙
Best plus: I love that the ear straps are adjustable. You can fit them tight on your face without them pulling off your ears.
Hi there, Thank you so much for sharing this! We’re happy to hear that you love the adjustable ear straps and that they provide a secure fit without causing discomfort. Comfort and a good fit are very important to us, so your feedback truly means a lot. Thanks again for choosing our masks! 💙
We did an exchange. Everything quick and efficient.
Hi There, Thank you for your feedback! We’re glad to hear that the exchange process was quick and efficient for you. We truly appreciate your support and are always here if you need any further assistance. 💙
I really like these 3D masks. I had been wearing another brand but recently changed to WellBefore at the recommendation of a friend who purchases these masks. I purchased Medium and Small and the Medium is best fit. I purchased beige and really like this color.
Hi there, Thank you so much for sharing your experience with us! We’re delighted to hear that you’re enjoying the 3D masks and that the Medium size turned out to be the best fit for you. It’s also great to know you’re loving the beige color—such a popular choice 😊 We truly appreciate you giving WellBefore a try based on your friend’s recommendation, and we’re grateful for your trust. Please don’t hesitate to reach out if you ever need assistance in the future. 💙
This is my second time buying KN95 masks from WellBefore. Their products are extremely well made, packaged well and they arrived in a reasonable time frame. This order was substantial but if, at some point in the future we require more masks, I would turn to WellBefore again.
Hi there, Thank you so much for choosing WellBefore again and for sharing such thoughtful feedback. We’re truly grateful for your continued trust in our KN95 masks. It’s wonderful to hear that you’re happy with the quality, packaging, and delivery time—especially for a larger order. We sincerely appreciate your support, and whenever you need masks again in the future, we’ll be here and happy to help. 💙
The packaging has changed and is impossible to open without scissors which defeats the purpose of taking them on the go. Who has scissors in the car? Or if I need a new mask when I am out. Most important, the Wellbefore 3D KN95 Pro mask with adjustable ear loops no longer fit tight under my chin. They used to fit tight and now they don't. That is scary when a mask gaps. I am hoping that it's a bad batch, they are exchanging them, but I'm not hopeful. After years of searching for the right mask, I finally find it only to have it changed for some reason. I hope they fix the problem. I am not a easy fit for masks and they discontinued the ones I have been using forever and I was just starting to trust this mask.
We’re very sorry to hear about your experience and truly appreciate you sharing your feedback. We completely understand how frustrating it can be to have difficulty opening the new packaging, especially while on the go. We’re also very sorry that the fit of your WellBefore 3D KN95 Pro mask isn’t what you expected. Safety and comfort are so important, and we understand how concerning a gap under the chin can feel. We’ve already shared your feedback with our team regarding both the packaging and the mask changes, and we’re reaching out to you directly to help make this right. Thank you for giving us the chance to improve and support you.
These face masks are very well made and were shipped promptly and arrived in great condition.. I love the many different colors you can purchase! I’m truly glad to have these on hand just in case cause we never know what’s going to happen next
Hi there, Thank you so much for your thoughtful feedback! We’re happy to hear that the masks arrived promptly, in great condition, and that you’re pleased with their quality. It’s wonderful to know you enjoy the variety of color options as well 😊 We’re truly glad you feel confident having them on hand, and we appreciate you trusting our products. Please feel free to reach out anytime if you need support or have questions. 💙
I gave this company a 1 star review because my shipment was misdelivered and I struggled to get resolution. After several emails and the poor review, the company was prompt and courteous and provided a full refund. I appreciate them doing the right thing.
Hi there, Thank you so much for taking the time to share your experience. We truly appreciate your patience while we worked to resolve the issue, and we’re glad we could provide a full refund and assist you promptly. Your feedback is very important to us, and it helps our team continue improving our service. We’re grateful for the opportunity to make things right and hope to serve you even better in the future. 💛 Warm regards,
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